Login Issues - Reporting Discussion (resolved)

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#1 Posted by JodyR (16412 posts) -

Hey everyone.

We have two kinds of bugs that have happened over login issues. One was a fault of our own, and the other is a technical issues we're still trying to determine. What I've noticed is that many people from outside U.S. encounter the problem the most. So, if you wouldn't mind, please report your location and browser in this topic.

Location: (Country only)
Browsers used: (IE, FF, Chrome, Opera, Safari)

Band-aid fix until this is resolved, you'll have to change your password; sometimes more than a couple of times in a month. We do apologize for the problem as we continue to determine a solution.

#2 Posted by Copernicus79 (17 posts) -
Today I wasn't able too login either from Firefox or Google Chrome. I've tried both from http://us.gamespot.com and www.gamespot.com nothing seems to work. Only after resetting my password was I able too get in and it's currently the only way I'm able too login. If I try too logout after the reset I'm redirecting too the error message page. I'm only able too login by resetting my password. Location: Denmark Browser: Firefox / Chrome Normally I don't have any issues logging on. EDIT: Btw it seems too be a location issue as I was able too login from http://uk.gamespot.com. It's VERY annoying but at least I'm now able too login from the uk site without having too request an reset email every time I'm not at home. Also I'm now 100% sure what my current password is :) Hope this issue will be fixed soon.
#3 Posted by JayDee69 (7 posts) -

Location:(Denmark)
Browsers used:(FF, Chrome)

Again today not able to log in without resetting password (every time). Redirected to us.gamespot.com and futhermore get a warning about a redirect loop from browser (Chrome).

Pleahehehehease fix soon :)

Br. Jay

#4 Posted by JodyR (16412 posts) -

Thanks for your reports!

#5 Posted by jimbow4 (74 posts) -

I'm sharing a problem with those two Danes. Login works with uk.gamespot.com but not so much with us.gamespot.com.

Country: Finland

Browsers: IE & FF

#6 Posted by oskuuu (443 posts) -
Haven't been able too login for like a week. I can only login by resetting my password Location: Finland Browser: Firefox, Opera
#7 Posted by Hoznary (539 posts) -
Country: Sweden & Crome Used uk.gamespot to log in :/
#8 Posted by Copernicus79 (17 posts) -
Please tell me why the hell can't I login from the normal gamespot.com site anymore?!
Just because I'm not located in the US but have an European IP address I'm forced on uk.gamespot.com just too be able too login. It's not fun anymore! It might be a minor issue but it's still very annoying and very illogical.
#9 Posted by Guovssohas (330 posts) -

What's up with these login issues? I must change password every time i log on.. Please fix this ****

#10 Posted by Horgen (110079 posts) -

What's up with these login issues? I must change password every time i log on.. Please fix this ****

Guovssohas

Load the actual login page. this, or this and then login. I had the issue twice today with latest opera build on win7 and Safari from iOS6, location Norway.

#12 Posted by Palpatine (1 posts) -

Lokation: Denmark

Browser: Firefox (win and mac), safari (ipad), IE 8 & IE 9

Logon allways fails. Only way to get online is password reset, this works on a given computer/device ontil the cookie expires. And that gets tedious when you read gamespot on 4 different computers/devices :)

#13 Posted by Tonindo (473 posts) -

Location: Sweden

Browser: Firefox

In order to log in I have to reset my password every time.

#14 Posted by NicotineKid (1475 posts) -

Location: Sweden

Browser: Chrome

#15 Posted by PumpkinBoogie (3366 posts) -

Location: US

Browsers: IE & FF (plus 64bit variants like Waterfox & Nightly)

Ha, I must be one of the few US gamespotters having this issue--AGAIN, but yeah I can't seem to login when it comes to using IE or FF. Chrome is actually the only browser that has keep me logged in (which is actually what I'm using right now to type this). I've done the whole stupid reset thing about a couple of months ago when I first had it happen to me and it seemed to be okay for a while. But apparently the issue seems to have reared its ugly head again.....:roll:

#16 Posted by KristenVr (81 posts) -

Location: Estonia

Browsers used: FF, Chrome, IE


Hopefully this gets fixed. Pretty annoying to reset password almost every time I want to sign in!

#17 Posted by JayDee69 (7 posts) -

Location:(Denmark)
Browsers used:(FF, Chrome)


Still the same. Have to reset password to login *sigh*.

Does this issue have any focus with your site devs? Been there for a looong while now...


Br. /J

#18 Posted by JodyR (16412 posts) -
They have some fixes in the works, which was going to go live the other day but we want to test it a bit more to make sure it's working as intended. Thanks again for everyone's continued patience.
#19 Posted by Lunchbox (2 posts) -

Location: FL, US

Browser: Firefox

It happens at least once a week.

#21 Posted by olavinto (10 posts) -

Location: Finland
Browser: Firefox, Opera, Safari, IE, Chrome

As mentioned before, login seems to work fine from uk.gamespot.com but not from www.* or us.*. Also when logged in from uk.* It also works on other domains as well. So now I logged in from uk.* and am using www.* while logged in... And also from the US site I can login if I reset my password but I have to do this EVERY time I have logged out or cleared cache.

* For those that have this issue, try to login from the UK site as a temporary fix. Works for me at least. *

#22 Posted by Litchie (16269 posts) -
I need to make a new password every time I want to log in. Location: Sweden Browser: Chrome
#23 Posted by Saketume (16 posts) -

I need to make a new password every time I want to log in. Location: Sweden Browser: ChromeLitchie

Yeah I still have this problem too. Since october or november.

I'm in Sweden I use Firefox I go to www.gamespot.com I've tried it with explorer too.

And I always need to reset my password to log in.

I'm surprised you haven't resolved this issue yet. It is annoying. I even tried IGN to see if I liked their site better but they keep forcing me to a swedish version of their webpage instead. So I picked the lesser of two evils. Till I find a better gamesite anyway.

Seriously guys. How hard could it be to get a forum login to work in 2012?

You're looking pretty damn incompetent from where I'm sitting.

Sorry for the harsh words but I think they're justified.

Now excuse me while I go sleep till the world ends.

#24 Posted by crimes73 (64 posts) -

Same thing here.


I also live in Sweden and I am using Chrome (but the login fails also using IE). What're you doing to fix this? It's really annoying.

#25 Posted by Copernicus79 (17 posts) -

Same thing here.


I also live in Sweden and I am using Chrome (but the login fails also using IE). What're you doing to fix this? It's really annoying.

crimes73
If you can't login too gamespot here is a simple workaround that always works for me: 1. Go to the UK Gamespot site HERE. 2. Then login as you would normally do. 3. Continue on global gamespot site HERE and you should now be logged in also on all gamespot domains (UK, US, AU) Have a nice Xmas :)
#26 Posted by Epak_ (6773 posts) -

I've had this problem for some time now. I have to reset my password every time I log into my account. First I thought that I just forgot my password, but that's not the case.

Location: Finland

Browser used: Mozilla Firefox

#27 Posted by webhunter (17 posts) -

Same problem, have to reset password on www.gamespot.com and us.gamespot.com.

uk.gamespot.com seems to work for some reason.

It's been like this for a few weeks AFAIK, but it has happened on numerous occasions in the past too.

Country: Norway

Browser: Chrome on Mac OS X 10.8, Safari on iPad iOS 6.

#28 Posted by jamesosgd (45 posts) -

Location: Canada
Browsers used: IE, FireFox, Chrome

I can login on IE, but not FireFox or Chrome. I can't even login to uk.gamespot on FireFox or Chrome.

Seemed to just start happening today for me.

#29 Posted by smurfa1 (163 posts) -

Location: Sweden
Browser: Internet Explorer 10

I too have to reset the password each time.

#30 Posted by UndyTonza (2 posts) -
Country: Finland Browser: Chrome Can't login until I change my password. And it has to be done every time.
#31 Posted by PumpkinBoogie (3366 posts) -

Location: US

Browsers: IE & FF (plus 64bit variants like Waterfox & Nightly)

Ha, I must be one of the few US gamespotters having this issue--AGAIN, but yeah I can't seem to login when it comes to using IE or FF. Chrome is actually the only browser that has keep me logged in (which is actually what I'm using right now to type this). I've done the whole stupid reset thing about a couple of months ago when I first had it happen to me and it seemed to be okay for a while. But apparently the issue seems to have reared its ugly head again.....:roll:

PumpkinBoogie
Just an update on the fact that it's popped up again....
#32 Posted by The_Last_Ride (71180 posts) -
Location Norway, Chrome Why is this happening?
#33 Posted by JodyR (16412 posts) -

They plan to push some fixes on Wednesdays once everyone is back from the holidays. Thanks for hanging in there.

#36 Posted by Copernicus79 (17 posts) -

They plan to push some fixes on Wednesdays once everyone is back from the holidays. Thanks for hanging in there.

JodyR
This login issue have now been present for over a month. It's nice too hear that the staff are taken this serious and keep us updating. Still it's beyond my imagination why it's hasn't been fixed yet.
#37 Posted by Jason210 (22 posts) -

Hey everyone.

We have two kinds of bugs that have happened over login issues. One was a fault of our own, and the other is a technical issues we're still trying to determine. What I've noticed is that many people from outside U.S. encounter the problem the most. So, if you wouldn't mind, please report your location and browser in this topic.

Location: (Country only)
Browsers used: (IE, FF, Chrome, Opera, Safari)

Band-aid fix until this is resolved, you'll have to change your password; sometimes more than a couple of times in a month. We do apologize for the problem as we continue to determine a solution.

JodyR

Hi

Location: SWEDEN

Browsers used: (IE9)

I guess it's the same problem as everyone else.

(1) Password not accepted

(2) Forgotten password procedure followed

(3) Mail received with link to reset,

(4) On completion of (3) user is logged on

(5) User logs out.

(6) User tries to log on

(7) Go to (1).

#38 Posted by Horgen (110079 posts) -

* For those that have this issue, try to login from the UK site as a temporary fix. Works for me at least. *

olavinto
This works for me as well and have been my other way around this issue. Simply change the first part after http to uk (from either us or www) Think it will work with the Australian version too. That will be aus instead of uk(or www or us). Edit: See there are some updates to this issue now.
#39 Posted by boogie25 (18 posts) -

Location: DK

Browser: IE,FF,Chrome

Had the same issue whole december. But 5min ago i reset my password again. This time using a new password ( before i picked the same i used for years while ressetting)now i can log in log out and log in again..hope it works now

#40 Posted by RobotOpBuddy (65040 posts) -
[QUOTE="olavinto"]

* For those that have this issue, try to login from the UK site as a temporary fix. Works for me at least. *

horgen123
This works for me as well and have been my other way around this issue. Simply change the first part after http to uk (from either us or www) Think it will work with the Australian version too. That will be aus instead of uk(or www or us). Edit: See there are some updates to this issue now.

The australian site is au.gamespot.com, not aus.gamespot.com :P I've not had any issues, but I imagine that's because I default to the UK site.
#42 Posted by JodyR (16412 posts) -