(FIXED) : Profiles are disappearing after changing avatars

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mystic_knight

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#1  Edited By mystic_knight
Member since 2003 • 13801 Posts

http://www.gamespot.com/profile/mjc/

My fellow friends profile has completely disappeared. all his posts are now gone as well.

@Mjcowley said:

To confirm, I tried to delete my avatar and profile banner before uploading new ones. Deleting my banner seemed to cause the 500 error on my profile, and deleting the avatar seemed to kill off all my posts/threads.

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super600

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#2 super600  Moderator
Member since 2007 • 33103 Posts

I got a weird error like that when I tried to access multiple users profiles earlier today.I hope it's fixed.

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c_rakestraw

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#3 c_rakestraw  Moderator
Member since 2007 • 14627 Posts

Edited the title and pinned the thread. Hope you don't mind, Mystic.

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leon2365

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#4 leon2365
Member since 2006 • 13096 Posts

so I changed my avatar to what it was before, and I am always logged in to gamespot. I've heard that if I log out, then my profile will be inaccessible. what happens if I get logged out automatically? its happened before. will my profile get messed up?

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super600

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#5 super600  Moderator
Member since 2007 • 33103 Posts

@leon2365 said:

so I changed my avatar to what it was before, and I am always logged in to gamespot. I've heard that if I log out, then my profile will be inaccessible. what happens if I get logged out automatically? its happened before. will my profile get messed up?

Logging out does not prevent you from getting hit by this glitch.

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Mjcowley

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#6  Edited By Mjcowley
Member since 2011 • 25 Posts

@mystic_knight said:

http://www.gamespot.com/profile/mjc/

My fellow friends profile has completely disappeared. all his posts are now gone as well.

To confirm, I tried to delete my avatar and profile banner before uploading new ones. Deleting my banner seemed to cause the 500 error on my profile, and deleting the avatar seemed to kill off all my posts/threads.

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mystic_knight

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#7  Edited By mystic_knight
Member since 2003 • 13801 Posts

@c_rake: Of course not :) Thanks.

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rick

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#8 rick
Member since 2013 • 913 Posts

Don't worry. No one's account is lost. These accounts are a little damaged. I would recommend not changing any account images until this bug is fixed. The damaged accounts will be fixed but the will likely lose all of their images.

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#9  Edited By rick
Member since 2013 • 913 Posts

All of the bad accounts are being fixed now. Everything should be ok by 2:00 PST.

If you were affected by this don't worry! All your data is safe but you probably lost one or more images.

Sorry about that.

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lightning_kf

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#10  Edited By lightning_kf
Member since 2006 • 620 Posts

Slight question. Do you have to get images from Photobucket again if you want to change your avatar?

Everytime I try, it starts to upload and then stops. A little assistance would be nice.

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BluRayHiDef

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#11 BluRayHiDef
Member since 2009 • 10839 Posts

@mystic_knight: Damn. Losing your entire post history has got to blow hard.

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mystic_knight

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#12 mystic_knight
Member since 2003 • 13801 Posts

@edgework said:

All of the bad accounts are being fixed now. Everything should be ok by 2:00 PST.

If you were affected by this don't worry! All your data is safe but you probably lost one or more images.

Sorry about that.

Thanks :)

@lightning_kf said:

Slight question. Do you have to get images from Photobucket again if you want to change your avatar?

Everytime I try, it starts to upload and then stops. A little assistance would be nice.

I uploaded my photo's and they seemed to be fine, have not tried after the bug occurred though.

@BluRayHiDef said:

@mystic_knight: Damn. Losing your entire post history has got to blow hard.

Who lost their post ? It wouldnt make much difference in my life anyway. i live for the future not the past... I lost my UCB but now have compensated via multi PM's :) it works that way

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mjc

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#13 mjc  Moderator
Member since 2004 • 12723 Posts

@edgework said:

All of the bad accounts are being fixed now. Everything should be ok by 2:00 PST.

If you were affected by this don't worry! All your data is safe but you probably lost one or more images.

Sorry about that.

Thanks for the update and quick turnaround. A couple of images are gone, otherwise everything looks ok :)