Email / Notification Updates & Issues - Keep them here

#1 Edited by DigitalDame (3757 posts) -

In an effort to better assist the community with the numer of reports that have been generated regarding issues with receiving ( or not receiving) email notifications we've created this sticky thread to help address the problem.

To quickly assess the issue with your account we will need the following information:

If you SHOULD NOT be getting notification we will need the following:

  • The subject title of the email you're receiving.
  • The dates and times you are getting these emails.
  • Have you entered in any GameSpot sweepstakes in the past 6 months? Answer yes or no.

If you SHOULD be getting notifications, and are not we will need the following:

  • Game titles, forum topics, or users that you you should be getting notifications for.

Thank you all for your help with tackling this ongoing issue.

#2 Edited by s_h_a_d_o (1266 posts) -

SHOULD NOT

  • Subject: Latest news for Watch Dogs
  • Delivery-date: Mon, 26 May 2014 14:35:58 +1200
  • No

EDIT: And, I'm just going to keep appending to this list... :|

  • Latest News for Games You Follow
  • Delivery-date: Wed, 28 May 2014 14:54:02 +1200
  • No

  • Subject: Latest news for Watch Dogs
  • Delivery-date: Thu, 29 May 2014 09:08:57 +1200
  • No

  • Subject: Latest News for Games You Follow
  • Delivery-date: Fri, 30 May 2014 14:27:16 +1200
  • No

  • Subject: Latest News for Games You Follow
  • Delivery-date: Sat, 31 May 2014 15:46:10 +1200
  • No

  • Subject: Latest News for Games You Follow
  • Delivery-date: Sun, 01 Jun 2014 14:43:54 +1200
  • No

  • Subject: Latest news for Ultra Street Fighter IV
  • Delivery-date: Mon, 02 Jun 2014 14:33:48 +1200
  • No

  • Subject: Latest News for Games You Follow
  • Delivery-date: Tue, 03 Jun 2014 18:05:50 +1200
  • No

  • Subject: Latest News for Games You Follow
  • Delivery-date: Wed, 04 Jun 2014 14:41:24 +1200
  • No
#3 Edited by Jeager_Titan (928 posts) -

Well I SHOULD NOT be getting notification via email.

  • Subject: A new comment in watchdogs review.
  • Date: Mon, 27 May 2014 23:24 PM
  • No

I don't understand why everytime I comment on an article, the auto follow thing is triggered and my account is spammed with email from GS(I have to unfollow the article everytime manually). Fixing this issue would be helpful.

#4 Edited by Young_Charter (19800 posts) -

I SHOULD NOT be getting notifications on who posting on my fourms.

  • Subject: Notifications on who post in any of my fourms
  • Date: May 26th, 2014. (actually longer than that, it just doesn't show it on my notifications any longer)
  • No

#5 Posted by DigitalDame (3757 posts) -

I SHOULD NOT be getting notifications on who posting on my fourms.

  • Subject: Notifications on who post in any of my forums

Are you by chance following the topic?

#6 Edited by jopopodu13 (6 posts) -

SHOULD NOT

  • GameSpot Daily Updates
  • Delivery-date: Everyday !
  • No
#7 Edited by kmarko (52 posts) -

SHOULD NOT

  • GameSpot Daily Updates
  • Delivery-date: Everyday !
  • No

#8 Posted by faizan_faizan (7667 posts) -

Having the same problem, just created a thread and my Live account is getting swarmed with mails from Gamespot even though I disabled it.

#9 Posted by charizard1605 (54366 posts) -

SHOULD NOT:

Any time someone posts in my thread, or mentions me, or anything, I get an email informing me that that happened. At this point, the number of emails is over 500, so I couldn't stick to the format you laid out here even if I wanted to, simply because that'd be 500 emails lol.

#10 Posted by AtheistPreacher (1111 posts) -

I am getting the update e-mails, and should not be getting them. I've unsubscribed half a dozen times already.

Subject line has mostly been "Latest News for Games You Follow." I've also got one that was "Latest News for Watch Dogs." There may have been other game-specific ones, I don't remember as it's been going on for a few weeks now and I've been deleting the messages as soon as I get them.

I seem to get at least one e-mail a day, seems to happen evening/night.

Yes, I have entered into one of the Gamespot sweepstakes.

#11 Posted by AtheistPreacher (1111 posts) -

FWIW, I got another (unwanted) e-mail at 6:05am PDT this morning with the subject line "Look inside to discover the latest in video gaming news, reviews and more!" I'm also still getting the "Latest News for Games You Follow," e-mails in the evening; I got one tonight at 7:31pm PDT.

Is it possible that this bug has something to do with the changes that were made to the site on May 16th? Lark said that there were changes made to the notification settings. He said it was a bug fix, but maybe whatever the change was just messed things up more?

#12 Edited by BattleSpectre (5952 posts) -

I'm not receiving notifications at all, and sometimes they come in really late. No offence Gamespot but I shouldn't have to sit down and go through all my posts to find this information out for you, just fix the fvcking problem already.

#13 Posted by cratecruncher (7 posts) -

email title: Gamespot Daily News Updates - (I do NOT want to receive these emails!!!!)

These emails are being sent to inform me of Watch Dogs updates. I made the mistake of trying the "follow" thing one time to see what it was about. I hate it!!! I've tried repeatedly to unfollow this game in my settings to eliminate these spam emails. Why doesn't this crap go away?!

#14 Edited by s_h_a_d_o (1266 posts) -
@BattleSpectre said:

No offence Gamespot but I shouldn't have to sit down and go through all my posts to find this information out for you...

:|

Agreed - now going to stop appending to my list (see first post), and just say I'm receiving an email every day (time varies).

I'm also going to add a filter to my email account that will forward any offending email to all administrative accounts at Gamespot - perhaps that will provide greater incentive to fix the problem.

Touché.

#15 Posted by dab198 (3889 posts) -

I've just added a filter so anything from newsletters@gamespot.com is auto-trashed, so I never see it. Far quicker than waiting for this to be fixed.

#16 Edited by nunofduarte (1 posts) -

@DigitalDame:

SHOULD NOT be getting notification we will need the following:

  • The subject title of the email you're receiving: "Latest news for Super Time Force" (this is just the last one)
  • The dates and times you are getting these emails: everyday!
  • Have you entered in any GameSpot sweepstakes in the past 6 months?: have no ideia.

I've unsubscribed from your emails countless times, either from clicking on the link provided on the email or from unselecting the option(s) on my profile.

Please, please, please solve this!!! I don't want to receive any more emails!!!

Thanks.

#17 Posted by Stankalot (9 posts) -

SHOULD NOT

  • GameSpot Daily Updates
  • Delivery-date: Everyday !
  • No
#18 Posted by mav_destroyer (3058 posts) -

In an effort to better assist the community with the numer of reports that have been generated regarding issues with receiving ( or not receiving) email notifications we've created this sticky thread to help address the problem.

To quickly assess the issue with your account we will need the following information:

If you SHOULD NOT be getting notification we will need the following:

  • The subject title of the email you're receiving.
  • The dates and times you are getting these emails.
  • Have you entered in any GameSpot sweepstakes in the past 6 months? Answer yes or no.

If you SHOULD be getting notifications, and are not we will need the following:

  • Game titles, forum topics, or users that you you should be getting notifications for.

Thank you all for your help with tackling this ongoing issue.

I Should NOT be getting emails:

  • Email subject title is Latest News For <random game title> from Gamespot Daily Updates
  • I was getting them on a daily basis. Now I'm getting them about once or twice a week.
  • No

Extra actions: I've unsubscribed several times using the unsubscribe link in the emails, nothing changed. I went to my profile and changed the email notifications settings so I wouldn't get any update emails. Now I don't get them on a daily basis like before, but I still receive them despite switching the setting off.

#19 Posted by darkmatter00 (3 posts) -

SHOULD NOT

  • GameSpot Daily Updates
  • Delivery-date: Everyday !
  • No

#20 Posted by Pompous_Fool (30 posts) -

Should NOT

- GameSpot Daily Updates (or Latest News for Diablo III/other games)

- every 3-4 days, sometimes daily, its a bit random.. last one 2.36pm AEST 12/06/2014

- No

#21 Posted by kingcrimson24 (374 posts) -

SHOULD NOT

- Emails such as : Random guy liked your comment or A person replied to you

- everyday

- No

#22 Edited by OAKside24 (187 posts) -

Glad I found this thread and the issue is being recognized. You seem to have a major problem with these emails on your hands.

I'm sure the emails are simply being "reported as spam" by most users, since it's frustrating and impossible to unsubscribe or reply.

I've unsubscribed using many of the links in the emails to no avail. I've checked my Gamespot email and subscription settings.

SHOULD NOT

  • Subject: Latest news for <game title>, Latest news for Games You Follow
  • Delivery-date: Sun, Jun 15, 2014 at 9:27 PM, and every day since May
  • No
#23 Posted by chad28_69 (241 posts) -

I keep receiving unsolicited GameSpot mail

I keep choosing "News, features, reviews or videos are published" e-mail disabled. But when I save it returns to daily. Same "Someone comments on my review or blog".

I tried to use the e-mails to unfollow but it didn't work.

I have "Receive email newsletters from GameSpot" set to No.

Browser Firefox 30

SHOULD NOT

  • Subject: Latest News for Games You Follow
  • Dates: Daily I think
  • No
#24 Posted by Hornet85 (103 posts) -

I have been receiving updates regarding a post I made to an article, although I have clicked on the link to Unfollow the conversation.

SHOULD NOT

Subject: <username> liked your comments in "Oculus VR Founder: "30fps Is Not a Good Artistic Decision, It's a Failure""

Date: Several times daily ever since I posted that comment

No

#25 Posted by chad28_69 (241 posts) -

SHOULD NOT

- "<username> liked your comment in "E3 2014: Final Fantasy Type-0 Coming to PS4 and Xbox One"

- every time someone likes the post

- no

I didn't even followed the conversation.

#26 Edited by lamprey263 (22421 posts) -

I'm getting emails I don't want, make it stop. I go to settings to disable all emails, when I click to save, it goes back to enabling email notifications.

  • It turns "News, features, reviews or videos are published" to default at DAILY.
  • It turns "Someone comments on my review or blog" to default at IMMEDIATELY.

Even if I disable the settings and save, it goes right back to DAILY and IMMEDIATELY.

You think with people leaving the website in droves since the big change you'd try to fix these petty annoyances more quickly... yet, here we are.

#27 Posted by fenixxark (39 posts) -

If you SHOULD NOT be getting notification we will need the following:

  • The subject title of the email you're receiving.
    • Gamespot Daily updates
  • The dates and times you are getting these emails.
    • Every day at 10:40PM EST
  • Have you entered in any GameSpot sweepstakes in the past 6 months? Answer yes or no.
    • Yes, the watch dogs PS4 contest recently

I've tried unsubscribing to each one, and get a page that says I've unsubscribed, then next day, another one...

Thanks

#28 Posted by dangler_pro (3571 posts) -

SHOULD NOT

  • Gamespot Daily Updates
  • Evening every day
  • Yes
#29 Edited by apolson (4 posts) -

Should Not

Latest news for The Legend of Zelda: Ocarina of Time (June 19th, 2014 8:18pm), No

Latest news for Fallout 3 (June 7th, 2014 7:54pm), No

Latest News for Games You Follow (May 30th, 10:25pm), No

Latest news for GoldenEye 007 (1997) (May 29th, 2014), No

Latest news for World of Warcraft (June 24th, 2014 8:25pm), No

Just out of curiosity why, after almost a month of this issue occurring, has it not been fixed yet?

#30 Posted by Hellzicke (7 posts) -

If you SHOULD be getting notifications, and are not we will need the following:

  • Game titles, forum topics, or users that you you should be getting notifications for.

I am not getting any notificiations on anything. Replied to alot of topics, reviews etc and do not get a single notification/email. (yes, it is enabled)

Last commented topic: http://www.gamespot.com/articles/the-division-dev-talks-delay-microtransactions-and-why-it-s-current-gen-only/1100-6420684/

#31 Posted by RE4WiiGirl (1144 posts) -

Latest news for Far Cry 3
Sunday, 22 June 2014 12:37:50 PM
No

Latest News for Games You Follow‏
Saturday, 21 June 2014 12:34:48 PM

Latest news for Watch Dogs
Friday, 20 June 2014 1:43:50 PM

Latest news for Titanfall‏
Thursday, 19 June 2014 12:43:19 PM

Latest news for Watch Dogs‏
Tuesday, 17 June 2014 12:27:35 PM

This started in May and since then I have unsubscribed to emails and continue to receive them just about every day!
Please fix this asap!

#32 Posted by thorn3000 (200 posts) -

just fyi Gamespot, sending emails after users unsubscribed is actually a major legal offense and the suing party would win at court, it is quite a big deal, I know since I work in the gaming business, would advise making this number one priority to fix

#33 Edited by Pajamasammi (89 posts) -

  • Latest News for Dayz
  • 10:30 PM today
  • No
#34 Edited by phil915 (10 posts) -

SHOULD NOT

  • Latest News for Fallout 3
  • 1. July 2014 04:47
  • No
  • Latest News for Far Cry 3
  • 25. June 2014 04:27
  • No
  • Latest News for Far Cry 3
  • 22. June 2014 04:29
  • No
  • Latest News for Games You Follow
  • 21. June 2014 04:34
  • No

#35 Edited by R3FURBISHED (10021 posts) -

I think I understand how to format this :/

SHOULD

I am not receiving updates when people are "talking to me" even though I have all the settings enabled. The last update I received was June 30 even though the last time I was quoted was 1 hour and 11 minutes ago from time of posting this.

#36 Edited by lamprey263 (22421 posts) -

I notice lately I'm getting no GameSpot on-site notifications for stuff like when people respond to my posts with a direct @user reply or quote to my posts. I have my settings to allow for it but still not getting it.

#37 Posted by lamprey263 (22421 posts) -
  • Yup, still not getting any on-site notifications to forums responses, haven't for days now, what's wrong with this? My settings allow for it yet I'm not getting anything. I have to manually scroll through threads just to see if people respond to my posts.
  • Also, I've noticed the @user system, the one that pops down a window when you type the @ sign to search for users to make proper addresses to them, I can type a user name in exactly as spell and in many cases user names aren't coming up, that too needs fixing.
  • I also notice in many forums I can't hit reply or quote for the OP, that too needs fixing.
#38 Edited by R3FURBISHED (10021 posts) -

@DigitalDame: Is there any sort of update coming from GameSpot on the issues @lamprey263 and I are experiencing? Not receiving the notification when we are quoted or when someone speaks @ us?

#39 Edited by biggest_loser (23980 posts) -

SHOULD NOT

  • Subject: Thanatos2k liked your comment in "The Sims 4 Lacks Pools and Toddlers as a "Trade-Off" for New, Improved Tech
  • Delivery-date: Tues, 09 July, 2014,
  • No

Can we get a move on with this? I've had at least 5 today after clicking unfollow. If not, I'll just have to stop commenting.

#40 Posted by MirkoS77 (6840 posts) -

Notifications began working again, now they are not. Seen a few quotes to me and no notifications sent.

#41 Posted by LostSoulDX (17 posts) -

SHOULD NOT

  • Latest News for Diablo III
  • June 12th, 2014 12:21 AM EST
  • No
  • Latest News for Diablo III
  • June 12th, 2014 11:28 PM EST
  • No
  • Latest News for the games you follow
  • June 16th, 2014 10:41 PM EST
  • No
  • Latest News for the games you follow
  • June 17th, 2014 10:42 PM EST
  • No
  • Latest News for Final Fantasy XV
  • June 18th, 2014 11:20 PM EST
  • No
  • Latest News for The Legend of Zelda: Ocarina of Time
  • June 19th, 2014 11:21 PM EST
  • No
  • Latest News for The Legend of Zelda: Ocarina of Time
  • June 27th, 2014 11:59 PM EST
  • No
  • Gamespot Daily Updates
  • June 28th, 2014 11:23 PM EST
  • No
  • Latest News for Mass Effect 3
  • July 15th, 2014 1:48 AM EST
  • No
  • Latest News for Max Payne 3
  • July 15th, 2014 10:45 PM EST
  • No
#42 Posted by KristofferHel (7 posts) -

SHOULD NOT

I don't even follow or subscribe on Max Payne 3.

#43 Posted by Stankalot (9 posts) -

SHOULD NOT

  • GameSpot Daily Updates
  • Delivery-date: Everyday !
  • No

Stopped for a while, now they're back...

#44 Posted by AtheistPreacher (1111 posts) -

Seriously, are there any more updates on this? It's been two months since we've heard from mods. I'm still receiving the unwanted "daily updates" and "latest updates for the games you follow" spam messages. I get enough junk in my e-mail without this.

#45 Posted by PizzaWizard13 (9692 posts) -

SHOULD NOT

  • Subject: "Latest News For Games You Follow"
  • Date: EVERYDAY 10:30pm-11:15pm EST
  • Sweepstakes: Yes?
  • Subject: "Latest News For <Game Title Here>"
  • Date: EVERYDAY 10:30pm-11:15pm EST
  • Sweepstakes: Yes?
#46 Edited by nutDAVE3 (18270 posts) -

FYI temp fix in Gmail: Go to "Settings" --> "Filters" --> Add new filter --> Add from newsletters@gamespot.com to your filter, click "Continue" and then select "Delete It". From there, save the filter.

The benefit to this is it auto-deletes any emails you shouldn't be receiving from GameSpot. I was sick of receiving Daily Updates, despite unsubscribing and testing in multiple browsers, so I did this.

The downside (for GameSpot at least) is it hurts their ranking with Google spam filters, so there's a higher chance Google will start classifying GameSpot emails as spam in the future.

#47 Posted by dangler_pro (3571 posts) -

@Stankalot: Yep, I've started receiving daily updates again after a brief period where they had stopped.

#48 Posted by msudude211 (44515 posts) -

I've only unsubscribed about 15 times...

SHOULD NOT
GameSpot Daily Updates
Delivery-date: Basically every day around lunch, ET
No sweepstakes

This is getting ridiculous.