Can't comment on articles.

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#1 Posted by -Swifty- (25 posts) -

When I try and comment on an article/video, it appears to have worked (I can edit, delete etc), but then as soon as I refresh or navigate away from the page and come back, the comment has disappeared. My thumbs ups stay however.

This is the thread I'm trying to comment on: http://www.gamespot.com/features/the-empathy-game-6402148/?tag=Topslot%3BTheEmpathyGame%3BTheEmpathyGame%3BReadMore

#2 Posted by burgeg (3599 posts) -

I have the same problem. Good to know it's not just my problem. Though in my case whenever I try to like a comment it doesn't work and just takes me back to the gamespot home page.

#3 Posted by pokecharm (1474 posts) -

I'm having that issue on my blog too, I can't reply to any comments being left.

#4 Posted by DigitalDame (4704 posts) -

@-Swifty- : I went ahead and checked to make sure that your permissions were all on the up and up and it seems as though you attempted to post the same comment a few times which caused the filter to think it was spam and there for take them down. I went ahead and put up one of the 5 of the same comment. If you're still having issues with not being able to see your comments let me know.

@burgeg: You were banned on Livefyre but I went ahead and reinstated your permissions so you should be fine to post now. Sorry about that.

@pokecharm: I actually see you as being able to reply just fine to comments in your blog, perhaps its just a delay for you? If that's the case then I can report that to Livefyre. If you're still not seeing them however I will reach out as well.

#5 Posted by tempertress (425 posts) -
Backing up that my reply button on my blog seems to have disappeared as well [as has the comments button and number at the bottom of each blog on the main page]
#6 Posted by Gelugon_baat (19511 posts) -

I am having the same problem. LiveFyre isn't having my account sign in.

#7 Posted by PumpkinBoogie (3367 posts) -

I am having the same problem. LiveFyre isn't having my account sign in.

Gelugon_baat

This....I thought logging out on GS and logging back in would kick it in but that didn't work. Plus, in the dark theme mode, I notice that instead of the comment fonts being in white--like it normally is--it's in dark (almost illegible) grey color. :(

EDIT: Hmm, seems like it apparently started working again and I can see cooments correctly.

#8 Posted by tempertress (425 posts) -

EDIT: Hmm, seems like it apparently started working again and I can see cooments correctly.

PumpkinBoogie
Same. It's MADNESS.
#9 Posted by Gelugon_baat (19511 posts) -

The account signing-in is on and off. I haven't been able to make my posted comments stay on threads for days already, and this hasn't changed.

#10 Posted by -Swifty- (25 posts) -
Thanks for you help.
#12 Posted by SolidTy (46287 posts) -

Like many before me, I Can't comment in blogs nor articles which started today.

#13 Posted by danusty (79 posts) -

I've had the exact same problem-Swifty- has and it seems I've had it for months now, I didn't notice till a couple of days ago. please explain why I have this problem

#14 Posted by hibikino (666 posts) -

I am having the same issues as many people here. However, the problem seems to be limited to Google Chrome, which is my default browser. On the other hand, IE works perfectly fine when commenting. This is just to clarify the problem.

I would really appreciate if the support would look into the problem. Thanks!

#15 Posted by hardeddie (149 posts) -
Thought I was the only one. Unable to post reply and achievements are not updated completely.
#16 Posted by danusty (79 posts) -

I can't post comments no matter what browser I use

#17 Posted by buccomatic (1941 posts) -

livefyre doesn't show up, then it does show up. can't see or comment/feedback usinf livefyre, then suddenly for about 1-10 minutes i can use livefyre. then it disappears from the website and i can't see it.

1000+ post and othes can use it but i can't.

i know that someone (a nefarious moderator) is hacking my account.

#18 Posted by SolidTy (46287 posts) -

livefyre doesn't show up, then it does show up. can't see or comment/feedback usinf livefyre, then suddenly for about 1-10 minutes i can use livefyre. then it disappears from the website and i can't see it.

1000+ post and othes can use it but i can't.

i know that someone (a nefarious moderator) is hacking my account.

buccomatic

I've been having the same problem, and while I want to refrain from pointing fingers...the whole thing stinks and the entire problem has been going on WAY TOO LONG. Bad service.

It works 3% of the time, then it doesn't 97% of the time. It goes days without working, only to seem to work for 1-5 minutes before not working for days. I can sign out and look at the site and see 1000+ comments.

Whatever the problem is, the fix shouldn't be taking this long.

#19 Posted by danusty (79 posts) -

I'm still not able to post anything in the topics and the people at the gamespot support say it's not something they can help me with. who can help me!?

#20 Posted by DigitalDame (4704 posts) -

I've looked into your reports and have found some conflicting information.
Some of you have received PM's asking to send me back screen shots as well as additional information pertaining to your issue. The rest of you will receive a report to confirm that your posting permissions were temporarilyremoved but are now restored. Please feel free to PM me if you have any additional questions.

#21 Posted by CrimsonBrute (24074 posts) -

Same. It's MADNESS.tempertress

madness-this-is-sparta.jpg

I'm sorry but I couldn't pass up the opportunity. :D

I am having the same problem. LiveFyre isn't having my account sign in.

Gelugon_baat

So do I though it only seems to affect Firefox. Opera, IE, Chrome, and Safari work just fine.

#22 Posted by kitty (115049 posts) -

I've looked into your reports and have found some conflicting information.
Some of you have received PM's asking to send me back screen shots as well as additional information pertaining to your issue. The rest of you will receive a report to confirm that your posting permissions were temporarilyremoved but are now restored. Please feel free to PM me if you have any additional questions.

Synthia
I had something similar happen. I'll try to get a screen shot if possible next time. But I've tried posting a reply to a article and it never posted, despite being signed in on livefyre. could be a problem with it not posting immediately which i've seen that happen before.
#23 Posted by SolidTy (46287 posts) -

So do I though it only seems to affect Firefox. Opera, IE, Chrome, and Safari work just fine.

F22_King_Raptor

Actually not true. I tested out IE and I'm posting from it right now, and it doesn't work for blogs or news items.

Firefox didn't for the last 10 days, but now firefox works a bit for newfeeds, but I still can't comment on a single blog from Firefox. That's right now, mind you. Tomorrow I'm sure it won't work at all, given how this has been working out.

#24 Posted by Choad-Warrior (4586 posts) -

I am having the same issue.

Though at one point it worked, not sure what the issue was. I had thought my username had brought on redflags in the commenting system; I wouldn't mind having to change it if that would solve the issue.

#25 Posted by Scarab83 (131 posts) -

I'm having the same issue, as are a lot of people. I can watch a comments section as new comments are posted, and then immediately removed.

#26 Posted by Scarab83 (131 posts) -

The strange thing is, some of my comments are being posted, and some aren't, with no apparent difference between them.

#27 Posted by biggest_loser (24180 posts) -
I wrote a scathing comment and then it disappeared! How will I rekindle that rage again?! :(
#28 Posted by CrimsonBrute (24074 posts) -

Actually not true. I tested out IE and I'm posting from it right now, and it doesn't work for blogs or news items.

SolidTy

Then there must be more to it. Do other browsers work for you?

#29 Posted by SolidTy (46287 posts) -

[QUOTE="SolidTy"]

Actually not true. I tested out IE and I'm posting from it right now, and it doesn't work for blogs or news items.

F22_King_Raptor

Then there must be more to it. Do other browsers work for you?

Just IE and Firefox...I am tempted to install more, but it seems pretty extreme for a GS only issue.

#30 Posted by DigitalDame (4704 posts) -
@Biggest_loser, do you remember where the comment was posted?
#31 Posted by DigitalDame (4704 posts) -
@Scarab83 I've figured out what your accounts issue is and will be sending you a PM shortly.
#32 Posted by Darkhol0w (109 posts) -

I've continued to have this problem for 2 weeks now.


I have also sent a PM to you Synthia along with a screenshot of my screen on the site, but didn't get reply yet. Inbox may be bugged as well.

#33 Posted by Fruitymachete (71 posts) -

Well i can't even read the comments , it's just blank page under every news topic. 

#34 Posted by CarnivaleClown (3141 posts) -

I haven't been able to comment for a couple of weeks. Every news article shows me signed out on Livefyre and when I click Sign In, I just get bumped to the top of the page and still signed out. 

I don't truly know how long it has been like this since I havent commented on anything in a while.

Currently using Chrome. It looks like I automatically signed in when using IE-64bit. However, I refuse to use IE for any real purpose other than testing  =P

#35 Posted by SolidTy (46287 posts) -

I've continued to have this problem for 2 weeks now.


I have also sent a PM to you Synthia along with a screenshot of my screen on the site, but didn't get reply yet. Inbox may be bugged as well.

Darkhol0w

I'm in line with you as well. Still not fixed.

I'm sure there are thousands of us, but some people may not do blogs/news articles to notice.

#36 Posted by SolidTy (46287 posts) -

Well i can't even read the comments , it's just blank page under every news topic. 

Fruitymachete

That's what I've experienced on IE and Firefox. If I log out, I can see the comments.

#37 Posted by buccomatic (1941 posts) -

Well i can't even read the comments , it's just blank page under every news topic. 

Fruitymachete

same exact problem here

i have found that internet explorer worksfor about 5-15 minutes every once in awhile and then starts up with that browser as well.

 

and @synthia, i sent you an inbox reply with screenshots and am wondering if you received it or not. like another said wondering if my inbox is bugged as well.

#38 Posted by Darkhol0w (109 posts) -

I've looked into your reports and have found some conflicting information.
Some of you have received PM's asking to send me back screen shots as well as additional information pertaining to your issue. The rest of you will receive a report to confirm that your posting permissions were temporarilyremoved but are now restored. Please feel free to PM me if you have any additional questions.

Synthia


I already did that a few weeks ago, but my inbox seems to be glitched because I haven't received any reply.


My operating system is :  Windows 7 64 bit

Browser: Mozzilla Firefox

Location: Romania.

#39 Posted by SolidTy (46287 posts) -

[QUOTE="Synthia"]

I've looked into your reports and have found some conflicting information.
Some of you have received PM's asking to send me back screen shots as well as additional information pertaining to your issue. The rest of you will receive a report to confirm that your posting permissions were temporarilyremoved but are now restored. Please feel free to PM me if you have any additional questions.

Darkhol0w


I already did that a few weeks ago, but my inbox seems to be glitched because I haven't received any reply.


My operating system is :  Windows 7 64 bit

Browser: Mozzilla Firefox

Location: Romania.

The same for me.

#40 Posted by Vampiro_HuntT3R (1134 posts) -

I have been experiencing the same problem as the OP for quite a while now. So I simply stopped writing anything at all in the comments box as I couldn't find a way to ask for support. But that's not the permanent solution as I have every now and then something to say. :( And just like OP, my likes seem to work and they still appear but my comments are posted and shown on the page till I refresh(reload) the page aaaanndd its gone. Just now I posted on the Sony shares slide most in four years and it just didn't work at all. Stupid of me that I was looking for a "contact us" link or something of similar for the support and it never occured to me that it must be in the forums. Really sorry for that.

#41 Posted by PetJel (3724 posts) -

I haven't been able to comment for a couple of weeks. Every news article shows me signed out on Livefyre and when I click Sign In, I just get bumped to the top of the page and still signed out. 

I don't truly know how long it has been like this since I havent commented on anything in a while.

Currently using Chrome. It looks like I automatically signed in when using IE-64bit. However, I refuse to use IE for any real purpose other than testing  =P

CarnivaleClown
Same for me except I'm using firefox 64 bit with Windows 7.
#42 Posted by jediknight52501 (69715 posts) -

I'm having that issue on my blog too, I can't reply to any comments being left.

pokecharm
i am also having the same issues at Blogs. i thought all the issues here were fixed by now but we all know that is not the case, you sweep one bug under the rug and 5 more take its place. reminds me of Hydra Agents. damn buggy ass site. will this site ever truly be bug free, hell no.
#43 Posted by jediknight52501 (69715 posts) -
[QUOTE="CarnivaleClown"]

I haven't been able to comment for a couple of weeks. Every news article shows me signed out on Livefyre and when I click Sign In, I just get bumped to the top of the page and still signed out. 

I don't truly know how long it has been like this since I havent commented on anything in a while.

Currently using Chrome. It looks like I automatically signed in when using IE-64bit. However, I refuse to use IE for any real purpose other than testing  =P

PetJel
Same for me except I'm using firefox 64 bit with Windows 7.

i also use Firefox since Chrome and IE are jokes. Safari is the worst browser ever created. Opera is not bad but i think its the site causing all the issues and not the browsers you use. i am on a rant right now.
#44 Posted by burnedandfrozen (68 posts) -

I'm having the same problems.  The comment is there after i hit send, but after I refresh the webpage it's gone forever.

 I'm on Windows 7 and using Google Chrome.
#45 Posted by s4dn3s5 (529 posts) -

Same issue here, it's been like that for at least 2 weeks now.

 

I am considering leaving the website since I can't post a single comment on any news

#46 Posted by SolidTy (46287 posts) -

Same issue here, it's been like that for at least 2 weeks now.

 

I am considering leaving the website since I can't post a single comment on any news

s4dn3s5

It's been over a month for me...blogs, news, nothing.

IE and Firefox don't work now, I just did a test now.

#47 Posted by Gelugon_baat (19511 posts) -

LiveFyre sure is taking a long time to address this problem.

That said, some of you may want to be reminded that GameSpot outsourced its comment threads to LiveFyre.

#48 Posted by Fruitymachete (71 posts) -

It's been going on for 2 months here. Sorry to say but i give gamespot 2 more weeks to fix the problem. After that i'm forced to go to a new gaming website that let me comment on articles like IGN .

#49 Posted by SolidTy (46287 posts) -

It's been going on for 2 months here. Sorry to say but i give gamespot 2 more weeks to fix the problem. After that i'm forced to go to a new gaming website that let me comment on articles like IGN .

Fruitymachete

It's probably been closer to that time frame for me, but in trying to avoid aggravation I stopped counting the days, afterall, it's not like this is the first wave of glitches longtime users have come across. Also, it's not like I go to blogs and news everyday to know the exact startup time. I could only state when I noticed, and even then I didn't report it immediately. I also had to wait for proper motivation. Once I found I could muster up enough of a cause and care (realizing this wasn't a mere glitchspot du jour problem), I then actually posted on this Tech Support board.

#50 Posted by DigitalDame (4704 posts) -

@Fruitymachete I've added your info to the report that I'm sending the LF team today.

@s4dn3s5 Your issue was easy to fix, it appears that your permissions were removed at some point for abuse, I'll PM you about that later.

@burnedandfrozen You also apparently had your permissions removed, I'll PM you with details on that later as well.

@ PetJel I see that you tried to post a comment about 4 days ago in "Second PS4 controller image emerges" (which I made live for you) but the only attempt I see before that was on January 31st in " Random Encounter - F.E.A.R. " Have you been experiencing issues between those two dates?