cant change personal info

i cant change none of my info, i just made this account yesterday and when i go to prefs it gives me a wong street adress(not the one i put in) a wrong zip code and when i got to change them and i hit accept or apply then i close the screen then i click on prefs again and nothing changes even after i hit apply and it also displays my city wrong, all it lets me do is pick my avatar, so i created a new account with a new email but after it was made and i hit prefs the exact same thing happened- the same adress came up the same zip code and the same city as last time and i didnt put any of those things in, but this time it shows my old account email adress on this account...............can some1 help me