Can't change my password - page won't load

This topic is locked from further discussion.

#1 Posted by therealmandm6 (42 posts) -

As the title says I can't load the page to change my password. I've tried in Chrome, IE and Firefox and I tried the logging out then clearing cache thing too. I cleared the cache with ccleaner, then did it from inside the browser just for good measure. This is a technical issue on your end, and a security issue on mine. If your site got hacked and my password was stolen, that would be bad. Ok here's some tech info:

Operating System: Windows 7
Browser: Chrome, IE, Firefox
Browser Version: Chrome21.0.1180.79, IE 9.0.8112.16421, Firefox14.0.1


The problem occurs when I click the "change password" button in the settings pop-up.

#2 Posted by gmax (6857 posts) -
As far as I know https connections to authorize haven't worked since the server maintenance of the main site a few weeks ago. I've asked about this, and apparently staff are aware, but I don't know much beyond that. In the mean time, you can try this link: Recover GS Password. That actually shows me a page at the moment, but with the system in the state it's currently in, I'm reluctant to test it myself. It may be worth a shot though. If it works for you, would you mention it here afterward? I know other users are running into the same thing, and it would be nice to know what we can tell them.

#3 Posted by GameboyTroy (2469 posts) -

Sometimes a page won't load for me also. My problem has nothing to do with changing passwords.

#4 Posted by JodyR (16412 posts) -

Thanks for your report. In the meantime, please contact customer support for a manual username change.

#5 Posted by therealmandm6 (42 posts) -
I'll try the recovery now, and if it doesn't work I'll email support to get it changed manually. If I don't post back, my account is in limbo ;)
#6 Posted by therealmandm6 (42 posts) -

Thanks that suggestion worked. Now my password is changed via the password recovery screen. I appreciate your help!

#7 Posted by gmax (6857 posts) -
Glad it worked out. Thanks for letting us know.

#8 Posted by JodyR (16412 posts) -

The password issues should now be resolved. Please let us know if you still have problems.