Stay away from InnoGames if you like to play games with other family members.
I've played this game for years, and really enjoyed it, spending far to much time on it. I fonally got my son to start playing, and sometimes he only plays with my prompting. We have both supported each other, which has always worked fine until the most recent game update.
Within the FAQs they claim that other people within the same household can play, even on the same computer, provided they each have their own log in name, etc. This worked fine until recently, and now InnoGames is saying we cannot support each other any longer, and I cannnot even log in and play, getting only the attached text only screen.
Basically, this company didn't realize that by spending all this money marketing and advertising the game, they've also working behind the scenes to actually destroy game play for people who previously enjoyed it.
Find another game, and game creator, I'm probably not going to play anything by InnoGames ever again, due to the way they've handled things. Too bad. It was fun, but not any longer.