So this is how it happened. His account was hacked and they stole his money. He tries to log on and finds his account is indefinitely suspended. He calls blizz support and they tell him this word for freakin word.
I know people wont believe this, probably think he did something. He's just as confused as this story is confusing. They tell him they will fix his account (still suspended) and that they will send him an authenticator. Still nothing.
How does someone pretty much get banned for someone else hacking their account? You think they would shoot you a warning like, "hey somone hacked your account, change your email/password".