Xbox Live struggling and it's not Titanfall's fault [UPDATE]

Issue is resolved, Microsoft says, but a "small percentage" of Xbox One owners are still experiencing sign-in issues.

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[FINAL UPDATE] A Microsoft representative provided GameSpot the following comment on the recent Xbox Live issues. You can read the full statement below.

"Microsoft is investigating an issue that may interrupt customer access to some Microsoft online services. This is unrelated to the launch of Titanfall and the Xbox Live service is up and running. The issue on Xbox is resolved, but unfortunately a small percentage of Xbox One owners may still experience a sign-in issue on Xbox Live, which can be fixed with a cold reboot of the Xbox One by powering down, unplugging, waiting 10 seconds, plugging back in and powering back on. The Xbox team sincerely apologizes for the interruption.

[UPDATE] Respawn Entertainment cofounder Vince Zampella tweeted about the Xbox Live outage just moments ago.

[UPDATE 2] Titanfall and Forza 5 matchmaking on Xbox One are now back in working order, according to the Xbox Live Service Status page. However, the page points out that Xbox Live itself is still inaccessible for some users.

"Are you having difficulties signing in to Xbox Live? We are currently engaged and our team is hard at work to get you back online," Microsoft said. "Thanks for your patience while we get this fixed. We'll update you again in 30 minutes."

[UPDATE 3] Xbox Live director of programming Larry "Major Nelson" Hryb says the Xbox Live issues are unrelated to Titanfall.

The original story is below.

The launch of Respawn Entertainment's much-anticipated multiplayer shooter Titanfall has not gone off without a hitch. The Xbox Live Service Status page currently states that Xbox Live is currently struggling to get players into matches of Titanfall as well as Forza Motorsport 5.

A second issue is also preventing some Xbox Live users on Xbox One from being able to sign in altogether. Microsoft said it is aware of both issues and is "investigating" the problems right now. A status update will be provided in 30 minutes, Microsoft said.

Xbox Live for Xbox 360 is currently up and running normally.

In the case of Titanfall, Respawn engineer Jon Shiring said in an interview yesterday with Engadget that any server issues that occur for the new game are on Microsoft to fix. This is because the game relies so heavily upon Microsoft's Azure cloud servers.

"One of the really nice things about it is that it isn't my problem, right?" Shiring said. "We just say [to Microsoft], here are our estimates, aim for more than that, plan for problems and make sure there are more than enough servers available--they'll know the whole time that they need to bring more servers online."

Titanfall requires an Internet connection to play, meaning every single copy of the game in the wild today is tapping into the network. For more on Titanfall, check out GameSpot's review.

Eddie Makuch is a news editor at GameSpot, and you can follow him on Twitter @EddieMakuch
Got a news tip or want to contact us directly? Email news@gamespot.com

Discussion

1652 comments
onepangaea
onepangaea

There are still issues with Titanfall/Xbox Live


I have had trouble singing into two nights in a row, no servers available, I got the following message below when trying to sign in last night 

"For some reason Titanfall took too long to start”

Thats an exact quote, doesn't give me a lot of confidence.

PsychoCygnet
PsychoCygnet

When are companies going to learn that if they're going to push games that are constantly online, they have to be able to handle having a huge amount of people online? It's not like other companies haven't been taught this lesson very publicly (EA). 

Lightning__Evil
Lightning__Evil

"Xbox Live struggling and it's not Titanfall's fault" well obviously it's not their fault. They might as well have called this "Live is having problems and we need to fit a highly anticipated game like Titanfall into the title." Any Live issues is on Microsoft.

21thegreatone
21thegreatone

ALL these dam ps4 fanboy's shut your trap..titanfall runs great on xbox one..you don't have it...stop crying about..and nobody cares about your infamous...there is no big push for the game...it will prob take 2 days to beat...sony talks about power..yet has a good game every 5 months...and in no way does the ps network perform better then xbox live...so stop saying power..plus the kinect is dropping kinect rival's a new way of playing online with others...that's why i like the xbox..they stay wanting to push for new enhancements..sony put more power in a system that still has no big game yet and its been out for like 4 months...and they are losing profit..if i want super graphics i'll game on my pc..dam fanboy's..lol

Leistalhamr
Leistalhamr

Looking forward to playing some Titanfall tonight on XB1! Never seen a shooting game move so fast. "If it was on a Playstation it would run faster, better, stronger...". Yeah too bad it isn't.

Mickeyminime
Mickeyminime

sounds like Titanfall was too much for the X1 to handle, if it was on PS4 or PS3, it would most likely work fine, PC i'm pretty sure will have no problems at all unless you live in a bad area

colbster
colbster

My Kinect stopped working, and the TV play through function always freezes. Xbox One is messed up.


Hakkology
Hakkology

I have no idea what Titanfall is.

spenceaj
spenceaj

Xbots, Xbone, Titanfail.. People's creativity and their idea of humor is fun. 

Gears189
Gears189

I got stuck on darksouls 2 and ended up here. Damn gamespot is good at its job.

shidib09
shidib09

The games ability to parkour and titans are what make the game fun the rest is secondary the games not amazing but it is most definitely fun not a cod killer though not enough challenge the gun fights aren't as strong but I'm still gonna play the hell out of this game and btw the game has not once crashed on me nor has xbox live not let me sign in :) guess I'm just lucky 

ohjtbehaaave
ohjtbehaaave

Joe Namath was just on ESPN and said he could care less that Xbox LIVE is strugggglllling.

starjay009
starjay009

I hope all XBOTs are enjoying TITANFAIL !! Hahahaha 

AceJakk
AceJakk

This is not a #Titanfall issue.


Not sure how he decided to make that call.  On one hand, you preserve Titanfall, but say that Live is not reliable, or you maintain that Live is reliable but damage the image of Titanfall as savior.  My guess is that it's a little bit of both.

billlabowski
billlabowski

"I like consoles cause they just work." -Peasant

buying1999
buying1999

ROFL. major nelson went immediately into damage control mode didn't he? Oh may this guys job just gets harder and harder LOL. The future of gaming....792p LOL.

TheGreyArea
TheGreyArea

20 minutes and several reboots to login to XBL last night. and once in, KICKED BACK OUT!!! now, I'm appreciate the above sources noting these issues as being unrelated to Titanfall, HOWEVER. I "Do" remember this happening during the first couple of days launch window for GTAV last year too (regardless of trying to loging to GTA it's self, there were issues simply logging onto XBL at the time). 

shevonnehill9
shevonnehill9

There is now Australian servers! Based in Sydney! Up from Friday. This was my biggest criticism of the game. Good news. May now consider buying. 

jdlr64
jdlr64

Major fail Microsoft on the day of a major release.  Titanfall is not a 9/10; anyone rating the game higher them 7/10 should not be reviewing games.

Imperiusmax
Imperiusmax

God this always happens , a server gets overloaded or something and everyone is out to blame the Game devs for it rather than waiting to find out what really happened.

Even if it is their fault so what! I mean play another game or wait until there is not so much traffic online.

Banyek
Banyek

A lot of people requesting that trolls should go away,,, but like, do they understand the nature of a troll? This article is basically a troll hive. Let the trolls use it, its their natural habitat... So what if they want to feel good about not buying an x1 or the game, let them! Turns out the console sucks anyway.. even Dannyboy suggested to buy it later....And you can play most of its games on pc, so why hate on trolls? 

Navardo95
Navardo95

Uh oh here goes the war of trolls!

torrne667
torrne667

If you all have a problem waiting 10-15 seconds unplugging and then plugging your console in....you need help...seriously. If you aint got an xbox one....GTFO this page...oh wait..there shouldnt be any other folk on here because their choice of gaming platform has the best games, so they would be busy playing them instead of trolling every other xbox post.....#slaps self to wake up from that beautiful dream#

magiq-mike
magiq-mike

This trolling is getting out of hand.... If you didn't buy, or even own an xboxone why come here to gripe about it. The only people that should complain are the ones who are having issues.

The sad thing is noone will complain about a thing when Titanfall 2 comes out multiplatform.

SingletreeAve
SingletreeAve

@Gears189 I died in Dark Souls 2 and respawned in Titanfall.  Go figure.  Had to hack up a bunch guys running around like crazy chickens with my sword.

thorn3000
thorn3000

@shidib09 no, you are just normal...whenever there are issue like this it concerns usualyl just a few percents...but we all know how vocal those few percent can be...

kargion
kargion

@starjay009  Anyone who owns an xbox is enjoying it.  Owning an xbox and loving good games doesn't make you an xbot......this stupid fanboy names are annoying.  I enjoy many ps4 games as well.

AceJakk
AceJakk

@starjay009 I hope they are enjoying Titanfall as well.  It's a pretty solid game, though incomplete.  That's very considerate of you to hope that people are having a good time.  How refreshing.

jarusa
jarusa

@AceJakk  Don't forget, twitch just went live on Xbox as well. How many of these Titanfall players are also streaming there games? I am sure Titan fall got load tested during beta, but not with people streaming the game at the same time. Just a thought.

kargion
kargion

@AceJakk  Both images are fine to me.  Manly a PS4 player but loving Titanfall.  I work in IT and unexpected down time happens.  People get to worked up over these things.

Derbefrier
Derbefrier

@billlabowski   its not like steam community constantly goes down or anything....



I love PC but this shit is even more common for us.

AceJakk
AceJakk

@jdlr64 I'd give it an 8.  What is there is really good (though I prefer BF4 when it's working).  Titanfall is just really incomplete.

sampson3121
sampson3121

@magiq-mike i hope they make the game look and play better, if they're going to bring it to ps4, and not be held back by x1's inferior hardware....other wise you can keep it!

jimmy_russell
jimmy_russell

@kargion @starjay009I enjoy PC games that you can't get on either system. The world is all about choices. But it's also about being able to afford those choices, isn't it?

thorn3000
thorn3000

@kargion @AceJakkand with every release, with every downtime the trolls are always spamming the same, your fault, never happened anywhere else, fix it...trolls will live on in their dark cavelike basements

Eza08
Eza08

@Whiskey3romeo  That argument applies to consoles more than pc. It's the more mature crowd.