Users report Xbox One leaking liquid, Microsoft responds [UPDATE]

Microsoft says it has not seen any such cases of systems leaking milky-white residue.

by

[UPDATE] Following the publication of this story, a Microsoft representative provided a statement to GameSpot on the matter.

While we have not seen any cases as described, we know that with a hardware launch of this magnitude customers will have questions, and we have many avenues for them to get the answers they need and get back into the game as soon as possible. Anyone who believes they are experiencing issues with their Xbox One should reach out to us. Customers may get in touch with us in a variety of ways including:

· Talking to a live customer support person who can call you back if you don’t want to wait

· Xbox.com for support pages and forums

· On Twitter with @XboxSupport

· There are also help and diagnostics on the console by saying "Xbox help"

The original story is below.

Multiple users have reported that their Xbox One consoles are leaking "some kind of oil" as a result of what appears to be a bizarre and obscure hardware issue.

Writing on the Xbox Support forums (via Spawn First), one member says the issue only crops up when he plays for multiple hours, suggesting the system's thermal compound could be the problem. He said he contacted Microsoft about the issue, but didn't explain what he was told.

A second user reported the same issue for his Day One console, explaining that the milky-white residue "kind of dried up" and then the problem fixed itself.

So far, just two instances of the Xbox One leaking oil issue have been reported publicly out of 2 million consoles sold, meaning the problem is likely nowhere near as widespread or damaging as the Xbox 360's infamous Red Ring of Death. Most major product launches experience some level of problems.

We've reached out to Microsoft for comment and will update this story with anything we hear back.

Immediately following the Xbox One launch in late November, some users reported various disc drive issues with the system that resulted in loud grinding noises. Microsoft responded by giving away free games to affected users.

Discussion

2326 comments
Brendan Welker
Brendan Welker

Vivek Sharma console users around the world smile because either our console is more powerful than your pc or you spent thousands on a pc that can just top the next gen which makes you a loser

Brendan Welker
Brendan Welker

Kevin Downs swear to god sonyponies like you are the most annoying uneducated idiots on the Internet... the mandatory connection is no longer. Doesnt matter ghe xbox was still better than the gaystation xD

Void_Kross
Void_Kross

Anyone else see the pennies in the background?

Raeldor
Raeldor

Seriously, did someone spunk up over their Xbox and blame it on Microsoft?!

ACWH
ACWH

This is what happens when you use the Xbone to watch content on Pornhub.

jayjay444
jayjay444

Xbox One owner and PS4 owner i'm happy with both consoles i'm glad this problem isn't wide spread but it really dose look weird lol. 

CPNGamerGhost
CPNGamerGhost

Good thing i did not buy 1 the thing would have a coolant leak.

so_hai
so_hai

Just don't get over-excited and make love to the machine.

steve4123456789
steve4123456789

They should probably wrap it in a plastic radioactive bag and put it in a bin. Probably toxic or something.

thescinema
thescinema

look up "plasticiser evaporation". 
themoreyouknow.jpg

C_A_G_E
C_A_G_E

Thermal compound is highly unlikely. 


Thinking outside of the box though is it possible that in both cases the systems were used in environments with very high humidity levels? If this is the case then summer time should show more of these cases in the mid west.  

tjraz2
tjraz2

is this the same dummy that bought the paper xb1? probably spillied something on his freebie and now looking for more pity and another handout.

Fursnake
Fursnake

Lactating Xbones? That can't be all that common, like seeing Jesus's face in your toast or something.

Jacanuk
Jacanuk

Well, so what can we learn from this story.


That only 2 machines have the problem and are probably caused by someone being so "excited" when he first opened the case that he spilled a bit and didn´t see it.


And the rest keep on playing Dead Rising.


spenta
spenta

If that's thermal compound then that would be the first time I've ever seen it behave like that under any circumstances in over 20+ years of building systems.  What exactly would they be putting that much compound on to begin with.  You only put a pea size dab on your gpu/cpu to heatsink so how could you get a stain or seepage without using a ridiculous amount of the stuff to begin with?  


I call shenanigans on these claims, almost certainly not thermal compound and much more likely to be consumer related.  "He said he contacted Microsoft about the issue, but didn't explain what he was told."  Is it because he was told to keep his food away from the machine and he wont have these types of problems?

xcollector
xcollector

As much as I would love to make fun of the XBone this is a scam. Thermal compound is not going to evaporate into a gas that will get sucked up by the fan and leave a residue on the case. There is no way a liquid can leak upwards without enough pressure when gravity is pushing it down. 

jocoolio13
jocoolio13

2 out of 2 million consoles? Must be newsworthy and completely legit. 

HipHopBeats
HipHopBeats

Maybe a thermal compound of milk and fap fluids?

LtReviews
LtReviews

Gamespot…. you do realize that without confirming this, it could easily be a case of someone spilling milk or something on their console, and hoping to get a free replacement by just saying it was a hardware failure and using the warrantee?



wearelegion5000
wearelegion5000

Mystery solved. Microsoft reports that some guy was just fapping and blew his load on the X1.

Quarkzquarkz
Quarkzquarkz

Listen, the only thing that could be remotely liquid in an enclosed console/PC desktop peripheral would be 2 things.


1. The thermal compound paste used between the CPU chip itself and the heat sink (WHICH isnt white or milky, it is a solid gray color light or dark but still gray)(WHICH isn't even technically liquid at room temperate, but some people tend to just smear that stuff all over which defeats the purpose anyways I digress..). or 

2. Coolant liquid which may or may not be in consoles but definitely a  possibility in high end PC's. BTW, if your coolant is leaking in your own machine, say goodbye to the rest of your components... =(

sensesfail99
sensesfail99

First things first... That is NOT thermal compound! to everyone claiming it is, you have no idea what your talking about and i suggest you do some more research before trying to sound like you know what the hell your talking about.

JoshuaK1980
JoshuaK1980

Well, if the above picture is any indication of the "mystery liquid" then ask yourself. Why is the liquid coming out the top vents? Look at the surroundings around the console. If this is indeed a grown person, look at how they keep their home, YUCK! Plus, if anyone person is familiar with building a PC or repairing a console. You know that thermal compound, obviously the ceramic kind (white), does not liquefy when it heats. It may get a little more pliable but not to the extent that it would become like milk. My theory either the persons child or little sibling split there milk into your system. Or perhaps keep your white Russian a little further away from your system Lebowski! 

meatz666
meatz666

Eddie closed 2013 with his best troll bait article yet.

"explaining that the milky-white residue "kind of dried up""

That was epic.

I bow to you, Eddie, King of the Trolls!

holtrocks
holtrocks

Liquid cooling? Does the Xbone use any liquid cooling or is it all air?

wizardboyus
wizardboyus

@so_hai looks like the xbox is getting over excited and making love to itself..if ya knowhadimeen

psdsoldier25
psdsoldier25

I LoL'd So Hard From That Comment. Good Stuff Fursnake......

hitechgraphs
hitechgraphs

@Jacanuk Someone as excited opening as spilling err something in those...oh man you're so gross even joking about!

No one as dumb dropping milk or doing something more err activity stuff and then right away asking for a refund! Fool yourselves only. This is only Microsoft fault and so - so quality level.

TacticalTimbo
TacticalTimbo

@spenta My thoughts exactly, that's on the top of the box, on the outside; it's quite some distance from the chips near the bottom of the device, they'll be wedged between the mobo and the Heatsink assembly - how the heck could it reach the top side of the box!?


That's before we even get onto the fact that thermal compound is a slivery or white substance; i.e. not a clear oil like sub stance.


My only other guess is it's oil from the fan hub; it's nearer the top, and I have witnessed it from some Corsair fans before, though never in that quantity!

Sir_Claude
Sir_Claude

@spenta And he says the liquid is "oily" isn´t thermal compound far from an oily substance? and besides even if it was it would need to be a stupid amount of compound and worse, how the hell did it could ever get on top of the console... this sounds so much like bull****...

befo72
befo72

@wearelegion5000 Congratulations, your joke has been deemed the laziest and lamest so far in 2014. It's still early in the year, so good luck on holding on to the title.

sensesfail99
sensesfail99

First things first... That is NOT thermal compound! to everyone claiming it is, you have no idea what your talking about and i suggest you do some more research before trying to sound like you know what the hell your talking about.


So with my experience im going to say that with the environment that i see in that picture, its most likely the users hygiene habits or whatever... must have spilled something on it and just not noticed. Some people live in absolute  filth  and think that their console is malfunctioning for some odd reason...No its your disgusting living conditions! stop being so damn lazy and clean your crap up! look at the amount of dust built up in the background of that picture, i shudder to think how much is actually in the console. I repair consoles for a living and ive opened some pretty nasty ones, I opened an xbox once and it was caked with dust and dirt and there was even a roach nest inside it!!!!!! how it still worked was a puzzle to me. anyway moral or the story is to keep your living and gaming conditions  CLEAN!!!

Lash540
Lash540

@JoshuaK1980 It's actually the thermal compound liquefying because Microsoft used a horribly cheap compound that barely does it's job. It also has a lot to do with people not reading the user's manual and actually taking temp readings of the environment the Xbox One is going to be operating in before actually using it.

Just like a PC, you shouldn't try to run an Xbox One in temps above 80 degrees with above 60% or below 40% humidity.

Lash540
Lash540

@holtrocks Dude no way would Mircosoft shell out for a liquid cooling solution, it's all air. Problem is they used a horrible thermal compound between the processor and the fan/heatsink.

FallenOneX
FallenOneX

@hitechgraphs I see your point, but you are giving people waaaay too  much credit. MS has made some crappy products, and people will lie their asses off if they think it will get them something free.

urbansys
urbansys

@Lash540 @JoshuaK1980 Can you show me a real life scenario of thermal paste liquefying other then above "story"? I have been building computers since 1991 in which thermal paste has involved but not once have I ever seen it liquefy. Now I am not saying it is not possible which is why I would like to see another scenario of this happening. 


I grew up in central Florida and when i was younger lived in a rather poor ACed home and again, never seen anything like this happen to any of the PC's i have built. 


Also when does liquid ever defy gravity like in said case?