[UPDATE] Following the publication of this story, a Microsoft representative provided a statement to GameSpot on the matter.
While we have not seen any cases as described, we know that with a hardware launch of this magnitude customers will have questions, and we have many avenues for them to get the answers they need and get back into the game as soon as possible. Anyone who believes they are experiencing issues with their Xbox One should reach out to us. Customers may get in touch with us in a variety of ways including:
· Talking to a live customer support person who can call you back if you don’t want to wait
· Xbox.com for support pages and forums
· On Twitter with @XboxSupport
· There are also help and diagnostics on the console by saying "Xbox help"
The original story is below.
Multiple users have reported that their Xbox One consoles are leaking "some kind of oil" as a result of what appears to be a bizarre and obscure hardware issue.
Writing on the Xbox Support forums (via Spawn First), one member says the issue only crops up when he plays for multiple hours, suggesting the system's thermal compound could be the problem. He said he contacted Microsoft about the issue, but didn't explain what he was told.
A second user reported the same issue for his Day One console, explaining that the milky-white residue "kind of dried up" and then the problem fixed itself.
So far, just two instances of the Xbox One leaking oil issue have been reported publicly out of 2 million consoles sold, meaning the problem is likely nowhere near as widespread or damaging as the Xbox 360's infamous Red Ring of Death. Most major product launches experience some level of problems.
We've reached out to Microsoft for comment and will update this story with anything we hear back.
Immediately following the Xbox One launch in late November, some users reported various disc drive issues with the system that resulted in loud grinding noises. Microsoft responded by giving away free games to affected users.