Tech problems hit XBL video marketplace

Microsoft promises to refund users who didn't receive content they paid for.

by

True on-demand TV has been a long-promised dream of many, and that dream appeared to move closer this week when Microsoft launched its Video Marketplace service. Offering TV programmes for keeps and movies to rent, the service quickly became a popular component of Xbox Live.

But as a result of "the extremely high number of downloads" over the first 24 hours, the site hit technical problems, which meant that content was delayed or, in some cases, never got to the user at all.

Xbox Live's director of programming Larry Hryb has described the first hours of the downloading service as an "unpleasant experience" for members but promised that Microsoft was working to resolve the issues.

He said on his official Xbox blog, "We've made progress over the past 24-hours, and the team is dedicated to fixing the issues and continues to work as fast as they can around the clock to get the service running as seamlessly as you have come to expect."

Anyone who ordered content which had not arrived would be given a full refund, he stated. He added that sometimes the message 'Points have been deducted...' would appear when users were downloading free content, and he reiterated that points were not being deducted for this.

People based in the US who had received error messages or not received their purchased downloads were asked to call XBL customer support on 1-800-4MYXBOX.

Discussion

410 comments
Sydwynder
Sydwynder

Is this stuff available in Canada? I cant find it on my dashboard.

flex49
flex49

Loki2002 What I can't understand is why people are actually paying for this service? Anybody ever heard of bittorrents? **** Bittorents is stealing and copyright infringement.....we're not all thieves like you, Loki

PoopDog1027
PoopDog1027

Man that sucks. I feel bad for the people who had to pay for nothing.:(:(:(:(:(:(:(

Loki2002
Loki2002

What I can't understand is why people are actually paying for this service? Anybody ever heard of bittorrents?

flex49
flex49

all I can say is...well said, nikefreak!! 2 thumbs up for your objective and thorough opinion of this next generation of gaming...I hope Sony gets their act together too or Microsoft will get complacent.

hotdork70minus1
hotdork70minus1

I liked this service. I have a ton of south park now. Go God Part 2 is one of the most insane South Parks I have ever seen. I recomend it.

Evinco_DX
Evinco_DX

Well at least Microsoft can admit when it did something wrong and give back to their consumers unlike Sony who is so arrogant they still treat their consumers like s@#$.

paradyme777
paradyme777

Hm, good thing I don't plan on using this. Just don't feel like spending money to rent things, spend the time to download them then only have them for a couple days.

AnubanUT
AnubanUT

It took me a while to download Poseidon ( a terrible movie btw but fun to watch all the Special F/X in high def on a big screen) but it was perfect and I will be downloading more movies as they get ones I like and can't get from NetFlix .. who btw has an awesome HD-DVD collection. I just love my new 360 add on ... even if it's not HDMI connected it still looks and sounds excellent. :)

chrisdojo
chrisdojo

hey, micro$oft is in charge, course there are tech problems!!!!

nikefreak
nikefreak

"well it looks like im going to have to call this number 1-800-4MYXBOX i have seen this number mentioned so many times now over the last year its unbelivable but still cant wait till after christmas to get my gbox 360 yay " ::shakes head:: You dont even have a 360, yet you are posting about having to call that number? Did you forget what you just said? You are going to have to call that number, yet, you cant wait till after Christmas to get your 360?... Am I missing something? And really, it has only come up a few times, and it isnt like its a hard number to remember... 1800..4..my..xbox... rofl... I would hope you would remember that after the first time you seen it -.-

jayme22
jayme22

well it looks like im going to have to call this number 1-800-4MYXBOX i have seen this number mentioned so many times now over the last year its unbelivable but still cant wait till after christmas to get my gbox 360 yay

Darthmatt
Darthmatt

I like how people freak when something doesnt work on launch. Maybe things will go smoother when they work out the bugs and everyone and their mom isn't trying to download 5gig movies at the same time.

nikefreak
nikefreak

"Man for a second I thought you were gonna say something good but unfortunately everything after Xbox Live you shouldn't have said." Wow... We have something in common... I feel your post was just as worthless as mine, if either was to begin with. I have my views on the PS3 based on factual reasons. I have stated said reasons over and over, and there are many. I have also stated many times that I dont want any company to loose, as competition breeds innovation. But you simply cannot say I am wrong for my views, nor can anyone, as I have reason and fact to back it up. No, the PS3 doesnt scale correctly. No, the PS3 controller doesnt impress me, without rumble, same design, battery is stuck inside it with no way to change it without replacing the controller (Or sending to Sony), a drive that isnt needed and did nothing but raise the cost and cause delays, the BD media and movies arent selling well either and with the players running an average of double the cost of an HD-DVD player, I dont see the point in supporting that format at all, which is also why I assume Sony just HAD to have it on their console as I have also stated many times with fact that it is simply unnecessary in a console, at LEAST at this point in time and likely into the next generation. I can go on and on about the things on the PS3 that I intesnsely dislike, but it doesnt stop there... The company over and over, shoots themselves in the foot, not only by being arrogant and pompous but add to that they are loosing every single reason the PS2 succeeded and was liked as much as it was. Everyone seems to loose sight of this, and instead relegates it to a "fanboy war". All I can say is, it would make sense to listen to consumers and enjoy their support. As of now, I refuse to support Sony or the PS franchise, because I cannot and will not stand for the practices they employ on a regular basis in their gaming unit, not withstanding their other units and their horrible practices. And again, no surprise, the PSP PS1 games are coming, but alas, You need a PS3 to get them? How does that make any sense? Its just like the PSP needing a 250.00 unit to stream live TV to the PSP, when you can do the same thing free with www.orb.com but they wouldnt allow streaming Audio/Video in the webbrowser, as they wanted to charge 250.00 for the same thing in a box. So this time around, now you need a PS3 to use the PSPs PS1 games... Again, boxing consumers into more Sony product... I despise this kind of selling strategy, and avoid it at all costs... Its just a shame that it is starting to happen in the game industry to a point that someone like myself who has never hated any console, to finally hate the PS3 at this point. Give it a year or two, and maybe they will repair their image and their console, give gamers what they want, and increase their library once again. But then again to be fair, by then Microsoft will have enjoyed increased support from both consumers and developers, which will increase their market share and image, and just further destroy Sonys position. If anything Sony fans should root FOR what I say, not against it, as the stances I take are simply for their, AND my good. Not one or the other. And again, when it comes to large companies - Actions speak louder than words, especially when the action involves green paper called money, hence my reasoning to inform consumers of the truth instead of allowing a continually worsening situation to suck more people into deceptions, lies, and a ripoff. Instead, I advocate Sony to FIX their problems, FIX their console, and IMPROVE. Do something GOOD for the industry for a change, instead of thinking of yourselves. Do something that consumers WANT, not what you want to give them. When I say that they arent giving consumers what they want, I speak from experience and from what I see as a dominant stance in the industry. Anyone else who wishes to pick apart my views, feel free. But at least have an inkling of who I am, what I want, and what I do before you judge me :) Further, No. I have stated time and again, I have not and WILL NOT touch the PS3 until Sony corrects the problems they are facing, both with pr, image, console, pricing, games, etc. I will stick with Microsoft on this generation (Yes, I bought a PS2 last gen, followed by an XBOX like a week before the Halo 2 release). And the reason? The XBOX showed me things I hadnt thought were happening with consoles well... Namely, online. The online "experience" with the PS2 was horrid, and with XBL, I was thoroughly impressed and wouldnt go back after that... And then this generation, Microsoft has consistantly shown they listen to what gamers want, did their research and learned alot from the last generation. They have continued to improve and innovate on their services and platform, and have aggressively pursued developers to develop for their system, and give them the tools and support to do the best they can for said system. And beyond that, they even go to the length to offer refunds, compensation for hassle, etc. when things dont go right... They offer a service and gaming experience far beyond what I see offered for the PS3 and believe will be available anytime soon from Sony. Maybe you guys who try and attack me will read this and understand a bit more of my view, maybe not. But dont bother as it really does just waste my time. I try to help inform people of the real information behind things, not just some companies PR pony spouting nonsense.

qiwihead
qiwihead

I dled Poseidon on Saturday and the dl got to 4.5 of 4.51GB and then said it couldn't dl the movie (I guess that last MB was just too much for them to handle). Ok, so I go to re-dl it and am told I can't, but gives no reason. I look at my hard drive and see that, because of that 4.5GB incomplete file, I have only 1.5GB left on my drive (M$, give us bigger friggin drives already!!!!!). So I delete the file and go to re-dl the movie and now they want to charge me again. No thanks. To be fair, I haven't called M$ yet, and I'm sure they'll refund me with no problems. It was disappointing though. I will still probably buy some Venture Bros. eps, though--you can never have to much of those gems.

Chirico_Cuvie
Chirico_Cuvie

I DL'ed Star Trek ep. 22 "Space Seed" and the one I received was a couple episodes after. WTF! KHAAAAAAAAN!!!!!!!

BILLNYE6983
BILLNYE6983

nikefreak "Bah, would you Sony fanboys be silent. This is a minor problem to a VERY POPULAR service on Xbox Live and it will be fixed in a couple days. I can't say the same for the faulty Blu-Ray drives and barely next generation graphics I see on the PS3 which has by the way gained low review scores if you check up on gamespot. " Or the non-existant scaling (ie - 720p and 1080i/p games fall back to 480p when the monitor doesnt support said resolution)... Or that they havent even said if it will be something able to even be fixed through an update, or would require a change to the PS3 (Which leaves current owners where again? Its like they are using PS3 customers as beta testers, maybe thats why there was only like 217k of them to hit the US lol (And what less than 80k in Japan?)... But alas, this isnt the place. And this is fixed. So really, it shouldnt even be news now lol... So, On with High Def movies on XBL! ------------------------------------------------------------------------------------------------------- Man for a second I thought you were gonna say something good but unfortunately everything after Xbox Live you shouldn't have said. I just have to ask if you have actually played a PS3 cause I have and I'm not sure where the bad graphics thing is coming from, I'm not saying it's graphics are better than Xbox's though, I think they are pretty close, I think PS3 look a little sharper but it's not anything too crazy. But yeah this is a piece about Xbox 360 so is it necessary for you to talk trash on other consoles, and then tell that they didn't have trouble's getting a refund from MS, come on, everyone knows companies are stingy with things, just take people'e word for it, why is it that to say anything on this site you have to have proof of what you say, everyone needs to carry a camera with them and a audio recorder so people don't think they are making things up, it's rediculous. And if you can't give use them as cash then 'points' are not real currency, not matter how popular they are. All's I'm saying is that you should try to respect other's opinion's and realize that just because something went well for you, or a bunch of other people, it didn't go well for everyone. I wish Halo 3 was out now, so it would only be Sony fans would have to one to argue with... wait there are Nintendo fans, actually I think their arms are too tired from swinging that Wiimote around. Oh and just so everyone knows I'm entirely neautral here, "sn't it funny how the ones defending the PS3 don't even own one, and a I'll bet a lot haven't played them either, I think it looks good, but I'm not saying it doesn't have problems. Oh and just to make it fair again, it's funny how those who bash both systems don't own or play them... so maybe it should just be like making fun of a race... it's ok as long as your in that race :D

Mechacow
Mechacow

OMG a negative article about 360 from Gamespot!! They should have more. I've had many problems with my 360: -Froze when registering for Live the first time I tried -Gets stuck in the menus when I'm adding a friend in the middle of a game -Sometimes uses 0.01% of my bandwith. Also happened to Penny Arcade -Burns ring-shaped white scratches into my discs

slaughtered
slaughtered

I have to call ms today and let them know I still can't dl it Hopefuuly I'll talk to the 1% that knows what the hell an xbox is heres some questions I was asked Are you signed in when your trying to download? uhh duh I couldn't download it if I wasn't Does your internet connection work? It should be a requirement for them to actually know what a 360 is

keinuveye
keinuveye

glad I hadn't looked into this feature yet

krasskommentz
krasskommentz

LOL most companies would die to hear that about someone their content. Many people will just find something on P2P & never bother buying it. If Micro$oft continues to have problems, it will drive their users away & elsewhere.

nikefreak
nikefreak

"they refunded me for an ep. of venture bros. but after the fix it still won't work It says license not available looks like I won't be giving microsoft more money " If you are still experiencing problems, would be best to contact MS, as it is fixed for me and everyone else as of a few days ago... --------------------------------------------------------------------------------------- BS3 - The future of money whoring... TODAY!

slaughtered
slaughtered

they refunded me for an ep. of venture bros. but after the fix it still won't work It says license not available looks like I won't be giving microsoft more money

nikefreak
nikefreak

"Obviously you have never gone through the nightmare that is getting refunds off a multinational company such as microsoft, for so called fictional currency " err... Pot calling Kettle black? I have, but its obvious you havent. Its as simple as calling that 800 number listed above and talking with a rep, explaining the problem, and letting them take care of it. And further, "so called fictional currency" are called MS Points and are far from fictional, they are selling quite well and in addition stores are now using them as bonuses for preorders and such (Pre-order Halo 3 at BestBuy right now, and you can buy 1600 points for 4.99)... You have failed, goodbye. ;p --------------------------------------------------------------------------------------- BS3 - The future of money whoring... TODAY!

Gribb85
Gribb85

Obviously you have never gone through the nightmare that is getting refunds off a multinational company such as microsoft, for so called fictional currency

nikefreak
nikefreak

"I liked that feature about dwownloading video's but somthing I wil never do. cause I rather have a boxed version. and when my xbox crashes my vids will be gone " Really? Apparently you didnt realize that MS can refund you if something goes wrong, or you loose your purchased content (or allow you to redownload it)... (As they have done, and said they would do)

skatefreak89
skatefreak89

I liked that feature about dwownloading video's but somthing I wil never do. cause I rather have a boxed version. and when my xbox crashes my vids will be gone

Janitor_Fett
Janitor_Fett

Damn! Does this not work for us Canucks or what, eh?

edgefilm2001
edgefilm2001

[This message was deleted at the request of a moderator or administrator]

tblack7073
tblack7073

I love it to, somthing the ps3 will never have.

vbdevpro
vbdevpro

Been downloading all weekend with no problems. Even got the South Park Warcraft Episode. I'm soooo loving this service. V for Vendetta in High Def was amazing.

LordGamer0001
LordGamer0001

at least they are fixing it and refunding people. it could have been alot worse.

nikefreak
nikefreak

"Bah, would you Sony fanboys be silent. This is a minor problem to a VERY POPULAR service on Xbox Live and it will be fixed in a couple days. I can't say the same for the faulty Blu-Ray drives and barely next generation graphics I see on the PS3 which has by the way gained low review scores if you check up on gamespot. " Or the non-existant scaling (ie - 720p and 1080i/p games fall back to 480p when the monitor doesnt support said resolution)... Or that they havent even said if it will be something able to even be fixed through an update, or would require a change to the PS3 (Which leaves current owners where again? Its like they are using PS3 customers as beta testers, maybe thats why there was only like 217k of them to hit the US lol (And what less than 80k in Japan?)... But alas, this isnt the place. And this is fixed. So really, it shouldnt even be news now lol... So, On with High Def movies on XBL! :)

namdar
namdar

ya it was only down for a time

_Sam_
_Sam_

GameSpot should really update this article, saying that it's fixed

HissingNewt
HissingNewt

I got all five Frisky Dingo episodes that are there, and it took about 40 minutes for all of them.

peeweeshift
peeweeshift

this problem has been fixed a couple of days ago. old old news. all anti Ms-ers can just be quiet.

BILLNYE6983
BILLNYE6983

Daktaklakpak, Everyone knows pirates don't make mistakes. No but seriously I agree with you, Microsoft has not done anything good or bad here, just a basic thing, they are just like Sony, when something go wrong they don't give up on it, but people seem to think that both sides should just give up and throw in the towel as soon as something has one problem. Regardless Xbox 360 has problems, PS3, has problems, The Wii has problems, most things in life have problems, it's ok, Microsoft, Sony, and Nintendo, will all be around. Did you forget that game consoles are small ventures for Sony and Microsoft, did you forget that this is what Nintendo does, make video games, they know what they are doing, and have the most loyal fanbase of all 3 companies, we're all gonna be ok.

PSP360Gamr83
PSP360Gamr83

ITS ALREAD BEEN FIXED jeez you guys are going crazy bout this. downlaods are working perfectly now and faster than ever.

NorwegianWinter
NorwegianWinter

Bah, would you Sony fanboys be silent. This is a minor problem to a VERY POPULAR service on Xbox Live and it will be fixed in a couple days. I can't say the same for the faulty Blu-Ray drives and barely next generation graphics I see on the PS3 which has by the way gained low review scores if you check up on gamespot.

Daktaklakpak
Daktaklakpak

I don't see why people are saying M$ are better then Nintendo or Sony because they are refunding people who paid them money and didn't recieve their product. Obviously they are refunding them, as would Sony, Nintendo, and any other company not run by gangsters or pirates, if they didn't they would have a huge case suit on thier hands. M$ isn't refunding them out of the kindness of thier hearts, not saying the wouldn't otherwise, they are doing it because they have a legal obligation too

Rayze78
Rayze78

Well they are taking care of it at least. The first day of movies and tv shows, of course its going to be overwhelmed with response. Thats why I waited a few days. But they are fixing the problem, so good for them.

decoy1978
decoy1978

Why the hell are you fanboys blaming Sony? That kind of backward idiotic thinking is just plain stupid. Grow up... fast. Also these kinds of things happen in almost ANY NEW hardware/software that comes out. It WILL be fixed. This is no apocaplyse, MS will not die, and the machines will not take over. Give it a few days and you'll see that MS will come through. Of course if they don't =p sucks to be you guys.

Riorio99
Riorio99

unfortunate predicament for 360 owners. I'm sticking beside my dvd recorder to watch programs when I want. plus, thats kinda free.