Reports of Grand Theft Auto IV freezing up have been circulating message boards since the game's launch Tuesday, but Rockstar Games has been tight-lipped as to the reason or the remedy, passing off requests for public comment onto Sony. While the majority of complaints appear to be coming from PlayStation 3 users, Xbox 360 owners with glitch-ridden game experiences have also voiced their frustrations online.
Take-Two representatives may not have been willing to go on the record about the issue, but the publisher's tech support team does not have the same luxury when it comes to customer complaints. An inquiry into the Take-Two tech support site yielded the following array of suggestions on how to fix the problem. The 12-part response follows below:
Please run through the following, go through in order.
1) Delete the game's install data. This is done via the PS3 options. Scroll along the cross media bar until you reach the 'Game' tab, now scroll up / down the list until you reach the 'Game Data Utility' Enter this and locate the GTA IV option. Highlight this and press triangle once, from the menu select Delete. This will delete the game's install information.
2) Delete the game's save files. To delete any save files you will need to do the following. Scroll along the cross media bar until you reach the 'Game' tab, now scroll up / down the list until you reach the 'Save Data Utility' Enter this and locate the GTA IV option. Highlight this and press triangle once, and from the context menu select Delete.
3) Disable your Internet connectivity for the PS3. To do this scroll along the cross media bar until you reach the 'Settings' tab, now scroll up / down the list until you reach the 'Network Settings'. Now scroll down to the Internet connection option and press x, now select the disable option. Once this has been done unplug the ethernet cable if you are connecting to the Internet if using this.
4) Disable the console's information board. To do this scroll along the cross media bar until you reach the 'Network' tab, now scroll up / down the list until you reach the 'Information Board', highlight this and press triangle. From the menu select 'Do not display' Press X to confirm this.
5) Disable Media Server functionality. Scroll to Settings, now scroll up / down to 'Network Settings' select Media Server connection. Once this has been done press triangle and change the option Disabled.
6) Delete all of the system's Internet cache. To do this scroll along the cross media bar until you reach the 'Network' tab, now scroll up / down the list until you reach the 'Internet Browser', highlight this and press X. Once you browser opens press the triangle button once, from the new menu highlight the 'Tools' option and press X. Scroll down the menu until you reach 'Delete Cookies' and press X. Confirm the files deletion. Repeat this for 'Delete Cache'.
7 ) Turn off the PS3 screen saver. Use the cross media bar to scroll to 'Settings', select 'Display Settings'. Now highlight 'Screensaver' and set this to 'Do not use'.
8 ) Once this has been done, manually restart you PS3 by holding down the power button for 5 seconds it will beep once and then shut down. Release the power button and re-press it and hold for about 5 seconds. The system will then boot and reset all display settings. You will be prompted to reset your display settings to how you require them.
9) Once restarted please try the game again, you will be prompted to reinstall.
Once the game has started please turn off the following features:
1) The game's auto-save. Press Start, Game, and locate the Auto-save option. Turn this off.
2) Turn off the game's flicker filter. Press Start, Display and locate the Flicker Filter option. Turn this off.
3) Turn off the controller vibration feature. Press Start, Controls and locate the vibration option. Turn this off.
If that doesn't solve the problem, Take-Two allows tech support users to reopen their cases within seven days.
As for Sony, earlier today, a representative with the company confirmed a 'freezing' issue with GTAIV on "a limited number of PS3s." He added that Sony has received "an extremely low volume" of complaint calls to its customer service line, and that it is working with all concerned parties to pin down and fix the issue.
Microsoft has not yet responded to GameSpot's inquiries on problems with the Xbox 360 edition of the game. GameSpot editors have yet to receive a response to a Take-Two tech support ticket filed for that version of the game.