Still no window for SOE games to return

MMOGs remain dark as publisher "will only restore operations when we believe that the network is secure"; DC Universe make good detailed.

While PlayStation Network users have some idea when the service will return, Sony Online Entertainment is giving its customers no such heads-up on when DC Universe Online, Free Realms, and the rest of its catalog will go live again. The online-focused publisher released a FAQ this morning with a handful of the most common inquiries it's hearing from customers, starting with, "When will SOE's services be back online?"

Expect to see a lot of these running around DC Universe Online.

"We have been working around the clock to restore operations as quickly as possible, and we expect to have some of our games and services up and running soon," the company said. "However, we want to be very clear that we will only restore operations when we believe that the network is secure."

One thing SOE is telling customers is whether their personal data was stolen as part of the attack on the service. The company is now sending out e-mails to the e-mail addresses it has on file for affected users. (SOE notes that the legit notification e-mails will be sent by a third party and will have either "soe.innovyx.net" or "soe.sony.com" in the sender field.)

As for why SOE originally said it had no reason to believe its security had been compromised, the company said the hackers "used sophisticated means" not just to steal the data, but to cover up evidence that the attack had happened in the first place. Sony released a detailed account this morning of how hackers used similar techniques to infiltrate the PSN.

Whenever SOE services do go back up, the publisher will have "make good" programs in place to apologize to its customers. Those will vary by game, but the company has already detailed the plan for DC Universe Online. All affected players will get 30 days of subscription credit, plus extra days equal to the length of the current outage. Additionally, they will get a "Batman-inspired" mask for their characters to wear in-game, though SOE has yet to specify when and how that bonus will be doled out.

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16 comments
Tgd11
Tgd11

I actually really wanna get this game despite this issue, so i can't wait till the network comes back up, just to be safe though, i guess ill use a prepaid card or prepaid visa or something, can't wait to join in on the fun!! P.s are they doing well with content patches monthly? (other than just recently because of said issue)

KillerX5187
KillerX5187

@Pablocrt @savagetofu I agree i'm going crazy without my SWG I have 4 accounts and on each account i have at least 1 trader and they have mining installtions trying to get resources to make more things to sell and use some of them might need money or energy to continue running or they might be 100% capacity ..... Dudes Soe get your booty in gear and fix the problem.

PABLOCRT
PABLOCRT

DC UNIVERSE OFFLINE will come handy at this time, hahaha, I miss it :'(

savagetofu
savagetofu

I play DCUO & love it. I miss it. I am afraid this will kill the game. Sony if you want people to play the game you are going to have to do alot to more to keep the players you have & to get newer players in as well. With Marvel having an mmo & star wars coming out you better make it worth our while to stick around.

blackace
blackace

Hurry up and fix this mess Sony.

winnazdaluza
winnazdaluza

rewards are well and good , BUT i think what thew DC universe wants and has always wanted to bring it's pop back up is 1) server fix issue-no more empty servers ty 2)ui enhancements so that pc users don't feel like their playing hello kitty adventure island. 3)A forum so that players can actually make suggestions and get back feedback from the developers, and a test realm. Otherwise dcuo especially on pc looks like it was created for an 2004 audience of mmo players.They really need to work hard on it for it to compete with the hard hitters coming this year alone like gw2 and swtor.It simply does not show the quality of a game made for 2011-2012.

FallenOneX
FallenOneX

Too bad this won't bring back players that were already on the verge of leaving a week ago.

KillerX5187
KillerX5187

What the Heck? I wonder what their gonna do about us Star Wars Galaxies players and EQ, EQ2 who have been playing and paying for 7 years. Why should DC Universe get special treatment the game bites like a flea on a dog

zenverak
zenverak

Tom. I am going to assume you meant 15 dollars a month.

timmy0001
timmy0001

Sweet, you can put on a batman mask to disguise your identity. Of course, someone else has your real identity now anyways.

TomBergman909
TomBergman909

I dont play MMORG. Im strictly as PS3 guy. I have no interest in payin $15 bucks a week just to play a MMORPG games.

Chargrilled
Chargrilled

i expect theres a lot of pissed off Everquest players out there.

yuunnnnna
yuunnnnna

If I hear them use that 'working around the clock' in their 'updates' that just say there is no update one more I'll punch a hamster.

zenverak
zenverak

So... when are some things supposed to get back up? lol

BB_Thrilla
BB_Thrilla

people play dc universe online still???

DesertLynx83
DesertLynx83

They may have "make good" programs, but they'll never be able to fully make good. :(