Sony unsure if credit card info compromised in PSN outage - Report

Corporate spokesperson expresses uncertainty if "external intrusion" behind ongoing PlayStation Network has exposed subscribers' personal information.

As if the fact that the ongoing PlayStation Network outage entering its sixth day weren't bad enough news for Sony, now comes word that the company isn't sure if the service's 75 million subscribers have had their personal information compromised.

PSN users may want to keep an eye on their credit card accounts.

According to a PC World report, Sony spokesman Satoshi Fukuoka said that the company had "not yet determined" if the confidentiality of PSN users' personal or credit card information had been undermined by the "external intrusion" that brought the network down. As of press time, Sony Computer Entertainment reps had not responded to requests for comment on the matter, and the official PlayStation Blog had not offered any updates on the situation regarding PSN users' information.

The cloud of uncertainty over the security of users' information is the latest development in the ongoing PSN outage saga. The crisis began Wednesday evening, when Sony took down the service with little explanation. Two days later, the hacker collective known as Anonymous--which had previously mounted attacks on the PSN--announced it was not sanctioning action against the PlayStation 3 and PSP's online service.

Then, late Friday, Sony revealed that an "external intrusion" was behind the PSN outage and said that it was conducting an investigation into the incident. Then, late Saturday, the company announced it was rebuilding the PSN infrastructure to ensure that "additional security" would be added to the network.

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Discussion

908 comments
MagicLink95
MagicLink95

@ThatAwesomeMan: You said Korean hacker, implying that Korean people are hackers.

MagicLink95
MagicLink95

@GTAKing11: Sorry about that, I guess I just overreacted. However, you don't have to call me spoiled white trash, and I wouldn't beat up my parents and call child services. I don't even know how my comment made you think such a thing. Also @ThatAwesomeMan: Don't be racist.

sartnd
sartnd

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sartnd
sartnd

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sartnd
sartnd

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TheDarkSpot
TheDarkSpot

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sartnd
sartnd

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TheDarkSpot
TheDarkSpot

@sartnd Omg...are you serious? You just dug out and old comment that even I don't care about anymore. Jesus, man...in case you haven't noticed, we moved on to newer articles some time ago already... Sorry to break it to ya.

sartnd
sartnd

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sartnd
sartnd

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Klokateer
Klokateer

@TxtBin there's no way to make them spend the money on security though. It'd be kinda like child support money, which from what I've seen is almost never spent on the child. Plus XBL costs if you get a gold membership and from the majority of what I've seen they've been hacked repeatedly whereas I'm pretty sure this is a first for PSN. Plus both systems have paid and free memberships so by that logic, PS+ and XBLG members information should be more secure. I don't think taking our info off now will do much good unfortunately. It'd be like getting a protection plan on the system when it went YLOD on you last week. I have a feeling from everything I've read that this most likely wouldn't have happened if they hadn't disabled backwards compatabilty. Still don't know why so many people want cross-game chat...then again I'm not entirely sure what it even means. I rarely play online as I'd much rather play with my real friends. Plus from what I've seen most online gamers are really cheap to fight against and not much help to team up with. In any online co-op I've played I almost always get at least one teammate that just stands around and with fighting games I usually just get spammers. Still wish I could play music during any game though. Pissed me off you could play music during the MK demo but not in the actual game.

TTDog
TTDog

As for "Xbots" trolling on here... just consider it karma for all the PS3 fanboys who trolled like crazy on all the RROD stories years ago. Sure you may not have been among those laughing as thousands of 360's bricked, but then not ever 360 owner is going to be here laughing at this appalling excuse for an online service either.

TTDog
TTDog

It's not really 75 million people though is it... more like 25 million with multiple accounts.

DonatelloToAll
DonatelloToAll

@BAD-C0MPANY Judging by your comments,it seem obvious to me that you are a supporter of Xbox greatly. You tried to point out that RROD never happens,even w/ old 360s in a reply to sulaymanqazi Example: You Said: "Oh yeah, I've had my old Xbox for years now and not even a single RROD or issue." Judging a console's failure rate by just your own personal experience doesn't justify that RROD never occurs on older 360s. In that same comment,you also tried to insult every PSN gamer by saying this: "Have fun with no PSN and the YLOD. " You obviously are making fun of/insulting PSN users everywhere. I used statements like these to help justify whether you were more towards 360 or PS3.It was simply an assumption...a good one at that.

emerin76
emerin76

poor buggers. I hope it gets sorted out soon. While I do have only an XBox360, I feel for my fello gamers who are affected.

mos2000
mos2000

@diabloakaSAHA LOL! Very true on both ends. Now I couldn't say it any better than THAT! goodnite

diabloakaSAHA
diabloakaSAHA

Well i suppose its not entirely sony's fault for using weak encryption and lame security for psn. Either way im angry because the xbots are going to troll this one to death.

mos2000
mos2000

@fusionrain See I was done.... now you brought me back from the depths of long-winded valley. If you can't say it better than THIS then I can, *ahem: True that Sony has not come out and said that CC information has definitely been compromised, but the possibilities are rather likely. Think about it (I don't have to because I'm a geezer, and I've worked at one of the largest banks globally, where we study the data intrusion also known as NPPI that is relevant here) do you TRULY believe that a shutdown such as this had to occur without cc data being exposed. The level of security that goes into guarding basic info just about goes into guarding cc data because it's law (Look up N.on P.ublished P.articipant I.nformation Laws in US - these laws apply to any co. doing business in the United States) One thing this tard did say that was true is that there's no guarantee that this information will be used. These hackers may not even want nor cared about the cc data. I believe they just wanted to prove a point. But who knows who makes up this group of hackers/hacker or who they know who might want this info.

mos2000
mos2000

[continued from above] This is SERIOUS. I know because this is how I get my Crysis 2 money and pay the utilities to power my console - looking into this stuff. This is the type of data compromise that victims of it say "Oh... there's no proof yet" then a week later they're payin for all their consumer's credit reports for the next 7 years BY LAW. Look fusion - I don't get off on PS3 nor 360 lover's "op-eds". I state facts and rebut when I hear otherwise. Yes the 360 fanboys are getting a kick out of this but MS will do something stupid in return and the PS3 lovers will be jerkin back tears themselves. None of it has a point to me, only the facts. And the FACT is in this case that.....this is BAD for Sony; just like the RROD was BAD for MS.

FusionRain
FusionRain

@mos2000 One last thing, I just watch a video from of of the people i'm subbed to on YouTube. I couldn't have said it better than this. Please watch this. youtube.com/watch?v=z0AqoQvlmts

fusionhunter
fusionhunter

@FusionRain lol I just hope this gets resolved fairly soon.

FusionRain
FusionRain

@fusionhunter Hello fellow Fusion lol. Yeah what ever the reason the people that used it weren't happy about it.

FusionRain
FusionRain

@mos2000 If you still think I'm a fanboy then take what I said and go back and read that conversation again. Put my words back into context and then you should figure out my point. Anyways that was a good talk. This is why I like coming here. I don't like mindless arguing. Sadly though i'm done with this, I will read you responses once more but will not reply. Hope PSN is back up soon. ;)

fusionhunter
fusionhunter

@FusionRain Or maybe OS was removed to make the PS3 cheeper to make.

FusionRain
FusionRain

@mos2000 Now that I clarified myself a bit more I can restate my before point. Maybe you can understand that I was just pointing out to the other guy that others have faults, and ONLY because some how he thought the whole credit card thing funny. No were did I say the PS3 is better than anything. Hell I still want cross game chat, which only exists on XBL. I should, but won't call you out with names and what nots because i'm sure they will just be false accusations based on what I read here (believe me there are a few). Though I will say this because of the "just get @#$%^%\'n real" part. How the hell can you say this. "despite the facts - shows your extreme biased" Facts can't be bias as far as I know. Thats like saying "Boston swept NewYork in the playoffs. 4-0 NewYork got there a** whooped." Is that bias? I don't think so.

FusionRain
FusionRain

@mos2000 Once again you fail to relies the point of my comment in the first place. Now on to your forced apon subject. Which came fist, the removal of Other OS or The keys being let out? The removal of Other OS. This made people wonder why this was removed. Some people actually liked using it and experimenting with it. Yellow Dog Linux which i'm sure you'v heard of, was supported. This was able to run emulators and stuff so maybe that was the reason Sony took it out, because it was an enabler. Thats just my guess The keys were let out just this year after people started exploiting the console with "jail break dongles". If I was a fanboy I wouldn't even be trying to explain why i'm not. I would be b****ing about how wrong you are like you are to me. I said Sony chose to fight them unlike others because it's true. You must have misunderstood me and was thinking I was calling them out. I meant it as by not battling back at them (publicly as the geohot thing), they didn't suffer from this attack. I follow hacks all the time so if what I'm saying is wrong then what I read is wrong.

mos2000
mos2000

@fusionrain Nothing you said addresses my overall point - which asks you to: Join everyone else who aint tryin to spin the facts for their favorite console," which you've quote, but have not coherently disputed 1. This did not start because of the loss of the OS integration. This was caused due to the master key being released, Sony responding and hackers saying "too late, you're totally exposed and we'll show you how" Check out the timeline of stories on GS it's on here... 2. Just because you haven't HEARD of points being distributed on PSN like MS, doesn't mean it hasn't happened. Hacks like these and some are more plentiful on PSN. Check out the articles referring to such, they're on here [continued below]

mos2000
mos2000

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holtrocks
holtrocks

@FusionRain lol ok whatever dude i was just joking when i posted the comments chill lol im done arguing about this, later

FusionRain
FusionRain

@mos2000 Also before you go down the fanboy road I can assure you I could care less what anyone els is playing. I'm not the person going around saying f*** Xbox. While I do play my PS3 more I bought a 360 for a reason. There are some pretty fun exclusives that I can't play on PS3. I don't believe pointing out faults is bashing it , so I'm not calling you wrong. When you talk about fanboys and said "Join everyone else who aint tryin to spin the facts for their favorite console," It's kinda sad to read when I can say the same thing right back at you. IT's true the PS3 is my preferred console but it's only because I play it more. I have a PS3 first and made lots of friends on there that I like playing with. I'm not call the 360 a bad console like I used to before I had one, I just don't play it as much. I have matured and will never bash something just because I don't use it. If I think it's trash then I will bash it. Thats not the case here though.

FusionRain
FusionRain

@mos2000 OK, You took what I said and implemented your own point, not facts. I said in a post a while back nothing is hack proof. " This happened because Sony poorly implemented it's main software into the system where hackers were able to find the master key" The only reason hackers stared to do this is because Sony took away the Other OS option. They felt like something they paid for was wrongfully taken away, making them angry. Do you honestly think that these hackers can't do the same thing to XBL? When I said XBL has problems all the time I said that so he would understand XBL is not the holy grail of online gaming (no such thing). "I've never seen this type of intrusion or network failure on MS" I've never seen people on PSN getting free games or points.

FusionRain
FusionRain

@holtrocks Because no one is hacking the 360

mos2000
mos2000

@fusionrain No online service is hack-proof, but your wrong to blanketly say "XBL has problems all the time" and compare the occasional hick-ups that everybody has to what's going on with PSN now. And NO this didn't happen because "Sony [chose] to fight piracy and the hackers unlike Microsoft and Nintendo" MS has been bumpin people off of XBL in this fashion well before PS did. This happened because Sony poorly implemented it's main software into the system where hackers were able to find the master key - which allows them to do anything with the console regardless of what Sony tries. With this knowledge among other things, who KNOWS how much a resourceful hacker could pry into their network and do this type of damage. I own both systems too. I've never seen this type of intrusion or network failure on MS. Not to say the 360 is a perfect machine either. Like I've stated earlier - Both consoles have heavy flaws that need addressed. That will only happen when both MS and Sony feel serious heat from the consumer. Let me tell you a secret, shhhh.....nothing gets solved with folks having meaningless fanboy spats on GS. Join everyone else who aint tryin to spin the facts for their favorite console, and vent your frustrations with who is truly behind the failure - so next time they do better.

holtrocks
holtrocks

@FusionRain then how come i don't have to worry that someone has my credit card info right now

MooncalfReviews
MooncalfReviews

@steven141 They wont after everyone sells up their shares after this shameful incident.

FusionRain
FusionRain

@holtrocks I also have a 360, I was just playing the Gears 3 beta. I just don't see how people's credit card info being compromised is funny. Also it's not because Sony's online support sucks, it's because hackers got to them. That has nothing to do with Sony's support. XBL has problems all the time. Hell there was just a time where you can generate Microsoft points and they actually work. The only reason this happened is because Sony choose to fight piracy and the hackers unlike Microsoft and Nintendo. Hackers retaliated with an attack which caused these problems. Also there is no word that anyones CC has been compromised but it's just something to think about.

steven141
steven141

Well if my card info has been compromised, they wont get much. I have practically no money at all Oh and MooncalfReviews, Sony are far from Bankrupt, they have many sources of money other than their games division :P

VilandasUK
VilandasUK

Good that I use Playstation Network Card either 20£ or 50£. It is totally a safer way these days :)

lambalot
lambalot

@tapout im sure a couple years back XBL was up and down for a week due to similar problems. Going by your avatar though it will be pointless arguing with you.

mtait01
mtait01

So is PSN really free??? No but in all seriousness, I really hope no gamers have any problems

TxtBin
TxtBin

@Klokateer Paying for PSN could make a difference cause this means the money can be used towards a more secure network being established so intrusions are less frequent and much more difficult to carry out.

TxtBin
TxtBin

According to Sony, PSN is only down because they wanna get some fixing done. So why not get PSN running (or a basic version of it) for a day or two so customers can log-in and remove all personal information such as credit card details to ensure that no personal info is compromised. Things just get worse and worse by the day. Not a fanboy or anything but if there is a case where details ARE compromised, I'd be very tempted to say 'you get what you pay for'.

RAAAAAAAAAAAAGE
RAAAAAAAAAAAAGE

So i check my bank statement and all is ok. But of course there is no way to take your personal information off of sony because PSN is down. Crud.

tapout03
tapout03

anyone that says this has been done on xbl is a f-ing moron the network has never been down this long where you can't play online.

lambalot
lambalot

@Buying1999 Yeah because this has never happened to XBL............oh wait.

JimmeyBurrows
JimmeyBurrows

@thesim1990 Not like people can check that online then...

N0tYrBeezin
N0tYrBeezin

@thesim1990 By everyone you mean PS3 owners?

thesim1990
thesim1990

I think everyone should leave the comfort zone of the PC screen and actually go and check their bank statements.