Some Star Wars: The Old Republic copies missing activation keys

Message boards flooded with reports that portion of $150 Collector's Edition of EA's newest MMOG lack product code with game; publisher requests scanned receipt.

Star Wars: The Old Republic's launch hasn't been without issues. The most disruptive of these problems is perhaps the long queue times that gamers must face in order to access some of the game's servers. Those wait times could be even longer, were it not for Electronic Arts failing to include product activation codes in some copies of the game.

A manufacturer gaffe or nefarious Sith scheme? You be the judge.

As detailed in a 70-plus page thread on The Old Republic's forums, a number of gamers have found that their recently purchased copy of the game lacked a game activation code in the box. It appears as if the majority of those affected by this issue purchased the $150 Collector's Edition of the game, though not all premium-package buyers are missing codes.

EA has responded to the issue on its message boards, stating that those missing a code should email support@swtor.com with specific details of the problem. Gamers should also include a scanned copy of their receipt with their email.

It is unclear what gamers' course of action is should they no longer have their receipt or do not have access to a scanner. EA had not responded to a request for comment as of press time.

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Discussion

104 comments
JohnF111
JohnF111

@SmokeRyu Ok and what is your solution? Give a code to anyone who claims they are missing theirs? I can't see a single problem with that what so ever. :roll:

SmokeRyu
SmokeRyu

That's a damn joke you have to scan your receipt to get a code? A damn joke yo. Way to care about the fans. They should be doing everything they can to fix this as quick as possible...not making people scan stuff when alot of people don't even have a scanner. Way to go devs. You guys blow.

nickery123
nickery123

Thats too bad, mine was in there and I bought the collectors edition but guys lay off on the hate I mean all things considered this has been pretty damn smooth of a launch.

rosmoss
rosmoss

Oh well it happens. P2P games will soon be in the past, F2P is the next big thing

SauhlGood
SauhlGood

@malfreds i normally dont like EA, but people gotta give it up, SWTOR has been a smoothe launch, NVM ques, WOW/EQ/DAOC/WAR's servers were terrible upon launch and a helluva more bugs, SWTOR is remarkably well polished release game. Ive had ques 3-4 times, upon release and not since. And regarding empowering companies, EA is not the only one sipping on that cup, and arent more underhanded/cunning than any other publisher in this business atm. which is to say, corporate/hollywood mentality of creating formulaic games, with badass protagonists spewing the latest one-liners. that said kudos to all the studios that still produce games, not cliches

malfreds
malfreds

I love the way EA is handling all the case. They are doing whatever they want, selling a lot, even when people is complaining. We gave them so much power gents! Now we are suffering (well, not me, I don´t like their games)

Jaga_Telesin
Jaga_Telesin

Gonna lose subscribers over something like this. A $150 copy that cannot be activated is just... an abysmal mistake.

djpetitte
djpetitte

jebus rice I would be sofaking pissed.

fedorhajdu
fedorhajdu

@Khasym Digital Dowload is available, it's not sold out. The Physical Copy is grayed out and noted that it's sold out.

deesnutts25
deesnutts25

I noticed the story doesn't say if it was purchased from a store like Gamestop, Best Buy, or Amazon. I'm willing to bet a lot of these people bought a CE off of ebay and found that there was no key. If you check on ebay there are tons of CE selling and I'm sure tons of them do not have keys or authenticators. Funny how most of the people that purchased their game from a local store or at an online retailer got their codes and are in game. It just seems too fishy that over a million people got codes, but however many people replied in that thread did not. I also bet most of them are missing authenticators as well.

DarthRevan
DarthRevan

That's ridiculous - you pay $150 dollars plus $180/yr and you can't even install the game. After you prove that you purchased the game by scanning receipts which issomething that even folks with pirated software don't have to do, then you get to wait a few hours everytime you want to play. Look on the bright side, you'll probably get a boilerplate apology to justify your troubles. Nothing fixes things like a boilerplate apology:-)

Treadstone71
Treadstone71

@Khasym: I thought that was the case as well, but if you look closer, it's the physical copy of the standard edition that is sold out. The digital download is still available. Of course this didn't prevent them from making that distinction _very_ subtle...

StJimmy15
StJimmy15

Aaand free copy of TOR... Friends receipt and bam.

Khasym
Khasym

Having come back to this story after buying TOR, I do still have issue with the game. EA is doing everything they can to milk the public while the game is new. If you check out the game's website, you'll see that the standard edition of the DIGITAL download version, is sold out. Instead, there's a higher priced($80) edition that just contains some vanity stuff. Now, let's be clear here: ther eis no rational explanation EA can provide that justifies something that doesn't exist as anything but code, being mysteriously sold out, just as a slightly higher priced version of the same digital coded version, with just some vanity stuff, is still in supply.

Hakkology
Hakkology

I will only say this : The game is growing fast, it is absolutly beatiful and addicting. Anyone who is not playing this is missing out a lot.

bonander
bonander

My CE box had an activation key, but the metal cd case was all bent up and broken.

emacdaddy08
emacdaddy08

Did they buy their copies at Gamestop? Just sayin...

vaejas
vaejas

It can't be a nefarious Sith scheme, because more than 50% of players are going Empire first. :p @TomoEK9: I agree that theft is not likely in this case, with so many reports. However it's also unwise to write off sealed packaging as untampered, and publishers know this. Shrink wrap, a heat sealer, and a hair dryer is neither expensive nor difficult to obtain. Having "worked" for computer stores in the 80s and 90s, I can assure you floppies were copied. And these days, a product key is all you need.

TomoEK9
TomoEK9

@Evenios If the packaging was opened then this might be the case, but I am sure if you got home and noticed that the packaging had been removed for your supposedly brand new game, theft is probably what happened. If you come home and remove the plastic shrink wrap and all the packaging, and find no product key, then clearly the key was not included. There is a difference between the two

Neo_Sarevok
Neo_Sarevok

@ Evenios There's a lot of people missing keys. You're saying they were all stolen? I find that hard to believe. Now, if the packaging was tampered with - like Gamestop did to copies of Deus Ex - I could see that, but that's not the case here.

Evenios
Evenios

i think the missing keys are because someone stole it from the game itself.the key should be on a colored sheet inside the DVD case with the star wars old republic (in color) logo on it with saying "product key" its not on any other paper if you do not have a key i would blame whomever you bought the product from in my opinion

ConstantinNC
ConstantinNC

It's strange that there is no activation codes, but always there will be a problem with MMO games at launch, WoW had its issues at start, I think its always comes from underestimating the popularity of a game, but I agree, missing activation codes should not happen, especially with 150$ product, I say mistakes happens, lets wait for the whole story, I am sure there is also thousands of people playing it without any issues. Lets hope that EA do the right thing, I always respect the time and efforts developers put in a good game, and The Old Republic is a good game, but it should not effect the source of the money to develop the game at first place, which is the customer. I bought the normal version of the game from Amazon, I didn't receive it yet, hope it will not be an issue for me to, because I liked the beta and the game, as I said, I hope EA do the right thing.

voldalin
voldalin

Suprise! no key! LOL!!! You dummy! HAHA

dRuGGeRnaUt
dRuGGeRnaUt

think this was intentional to relieve more stress on the servers?? lol if all these people had codes initially the server queues would have been worse. - so there was an upside - still sucks for the dedicated fans that spent $150 to get nothing(at least at first) How long did it take for them to get a replacement? and how many people that didn't buy it are phoning to try to scam a code? :)

LeMeAtOm
LeMeAtOm

@AlexFill nope, 2011, and unless you've never played a pc game, im pretty certain the huge majority of retail copies have continually used activation codes, you can even see your activation/serial for games on steam..... have you been at the egg nog this morning? lol

AlexFili
AlexFili

Serial codes... What is this, '99?

Deelo_t
Deelo_t

I have yet to see a MMO released that didn't have a few problems on release. I have the patience to wait till everything is worked out. It might take a few weeks to get everything working smoothly, but you cant beat em down just for a few hiccups.

Poodger
Poodger

And THIS is why I always order a digital copy of all my games. This launch has been the smoothest online game launch I have ever had. I have experienced NONE of the Server Queues or missing activation codes or anything. It has been a very enjoyable experience all around from the day I started playing.

MN121MN
MN121MN

And they still blame those pirates.... At least those pirates don't need no activation codes, they can cut through the security.... This is a sign of bad things yet to come...

RavageCobra
RavageCobra

Oh, EA screwed up again? This ain't news ._.

wolfbm
wolfbm

I notice a trend of this happening more and more...didn't this start with Batman as well

deathstream
deathstream

Gamestop pulled the codes out of the boxes because they considered a time consuming MMO to be a "competing product" that would cut into their used console game sales.

empiricaltony89
empiricaltony89

i had this problem with two copies of another game from EA. when i tried to get them to sort it they was really unhelpfull and then after 3 hours talking to them about it it looked like they where going to send me a digital download code for it they hung up on me. got my money back from the shop i bought it from so was not all bad but it makes me think twice about buying any other EA games

Guster730
Guster730

I was considering this game but then I got WoW with all the expansions for $35 for Christmas. Beats paying $150 for nothing.

Raven_Lord
Raven_Lord

Well, I bought a CE and cancelled my DD on Origin, and I was still billed for the DD. That's even more lame.

X_Colbert_X
X_Colbert_X

Oh I get it! It's called Collector's Edition because it will "collect" dust on your shelf due to the fact that you can't actually play the game! Good one, EA!

dbgoodin
dbgoodin

I received a code with my CE, but this is lame!

FatmanAB
FatmanAB

............... ill probibly wait for mist of pandarias instead back to WoW :D

Yams
Yams

This is why activation keys are stu--wait, it's EA who's behind this? Well, no wonder!

kakotan
kakotan

I smell the work of a Sith here, they like to cause fear!

Blackrasor
Blackrasor

Nefarious Sith Scheme? Gamespot should be careful when to judge like that so openly.

Booshon
Booshon

@andyut03 i agree with you its going smooth for me too

ZoTrAcK
ZoTrAcK

This is what you get for paying for the collector Edition? Another funny one by EA!

jpmorello2774
jpmorello2774

[This message was deleted at the request of the original poster]

Khasym
Khasym

@EveniosMy issue is that this is happening AT ALL. Let alone for those who bought the collector's edition. That's the one you might be tempted not to unbox, keeping it sealed up till it really raises in value. This is almost(note I said ALMOST) the same as a missing disc or a blank disc being put in the box; just basic dog logic: "I put a disc in the holder, and put an activation key on the front." I'd be even more understanding if the activation key didn't match up to the disc. that at least shows some sort of unforseen computer error. Given the heavy press EA has put out about this game being polished to perfection, I need to ask; is this REALLY perfection?

franzito
franzito

Talk about frustration, don't wanna be under the skin of these gamers...