SimCity launches in the UK without major connectivity woes

UPDATE: All European servers run into problems during peak evening period on the game's first day of international availability.

Update: All seven of SimCity's EU servers are now down as the game heads into its first evening of being commercially available across Europe. Numerous GameSpot readers have been in touch to say playing the game became impossible from about 16:00GMT.

"We are currently aware that some servers are not performing optimally and are actively working on them," reads EA's latest update on the matter.

Original story: The launch problems that have hobbled SimCity since its US release on Tuesday seem to have avoided the game's UK launch.

SimCity was made available in the UK at midnight and, so far, seems to be working. GameSpot has managed to successfully and repeatedly log in to SimCity, which requires a constant connection to the game's servers in order to function, and play the game this morning.

EA said this week that it was "confident" the game's European launch would avoid the same missteps that saw the game's US release completely hobbled by connectivity problems.

"Good news, Mayors--we just added a brand new #SimCity server: Europe East 3. Hop on and start building," tweeted the official SimCity account this morning. In total, two new servers for Western Europe and an additional server for Eastern Europe.

EA's next test will be whether the game's European launch can cope with the stress of the peak evening and weekend period.

Overnight, Amazon pulled digital copies of the game from sale, citing the ongoing server issues, while EA disabled some of the game's features--including Cheetah speed, leaderboards, and achievements--to reduce stress on the servers.

GameSpot's SimCity review has also gone live, where the game received a score 5.0. "The bugs will probably be fixed, the wrinkles smoothed, and the online problems sorted out. What hurts most, though, is that it didn't have to be this way. SimCity's makers looked to MMOGs for ideas on how to bring players together, but didn't absorb the lessons MMOG developers learned long ago on how to implement practical online play. SimCity (the game) isn't the pinnacle of the series, but it's super fun. SimCity (the service) is a disaster," said reviewer Kevin VanOrd.

After posting yesterday to say that EA was committing "everything we have" to fixing the game, SimCity senior producer Kip Katsarelis returned to the EA forums to once again apologise for the troubled launch and to update fans on the current status of the game.

"Server capacity is our biggest obstacle," said Katsarelis. "We launched in North America on Tuesday and our servers filled up within a matter of hours. What we saw was that players were having such a good time they didn't want to leave the game, which kept our servers packed and made it difficult for new players to join. We added more servers to accommodate the launch in Australia and Japan, and then more yesterday to accommodate the launch in Europe. As of right now, we are adding even more servers which will be going live over the next three days. And, our plan is to continue to bring more servers online until we have enough to meet the demand, increase player capacity and let more people through the gates and into the game."

Got a news tip or want to contact us directly? Email news@gamespot.com

Did you enjoy this article?

Sign In to Upvote

martingaston

Martin Gaston

Hi! I'm Martin, for some reason or another I have managed to convince the people who run GameSpot that I am actually wor
SimCity

SimCity

Follow
168 comments
boarwar
boarwar

should have had an open beta instead of their tiny little closed beta.... I never got the game to install correctly and by the time i got the email i had maybe 2 hours to play it.  whole point of a beta is to test this kind of stuff from happening. Not have a few people tell you the graphics look good and the buildings plop correctly

XboxGuy1537
XboxGuy1537

The server problems in Diablo III were addressed fairly quick, but this is embarrasing for EA.

crdeath27
crdeath27

Man, this whole fiasco reads like satire.  "European launch goes without major issues"  Update: "Never mind, we spoke to soon, all the servers are currently down."

Toysoldier34
Toysoldier34

I assume the server load wasn't as large after seeing the issues that have plagued the rest of the world before them.

ts174ab2
ts174ab2

Welcome European Player to join our suffer XE

Blue-Sky
Blue-Sky

If only some method was invented to test server load prior to launch. Like allowing public access to servers temporarily and running stress tests while inking out player bugs.

We could call it a theta..no that wouldn't sound right, well something that rhymes with theta...

Dragon_Nexus
Dragon_Nexus

No problems?

Probably because the publicity's been so bad, no-one wants to buy the damn game. Thus, the servers are sparsely populated.

Shaolinstylez
Shaolinstylez

Hopefully people are wising up to what happens with Always On DRM games now. Diablo 3 showed us that you're gonna have problems during the launch period and Sim City affirms that once again. Either buy the game after they've stabilized it or preferably don't buy it at all so you don't support this horrible system.

jayjay444
jayjay444

After EA saw what was happening with the US servers EA should have maned up to their mistake and delayed the game in EU for another week or two, instead they go along with the EU launch as planned knowing full well the servers are shit and need fixing. Once again EA shows it's greed and as always the customer pays the price, I hope EA get 100s of law suits on them for this thats the least they deserve. And I feel sorry for the poor souls who bought this pile of shit, i'm glad they announced alwsys online DRM, it put me off buying the game. 

blackace
blackace

It's craptacular!! I feel bad for the peope who actually paid fill price for this crap!! No chance for a refund on DD copies. That sucks.

Raditz5
Raditz5

The ironic part is the pirated version, which will exist, will not require online. Only paying customers will have this constraint.

MrDouglas
MrDouglas

"...playing the game became impossible from about 16:00GMT", i.e when people all over Europe started coming home from work.

R2C25
R2C25

Where are the PC elitists when you need them?

ASnogarD
ASnogarD

This is not good, first the major headline reads SimCity launches in the UK without major connectivity woes... and then update it to say the servers are down.

Players from the UK like me was wondering if EA would live up to the promise to ensure the UK launch would be ok, and GameSpot reported it as ok... luckily for me I didnt rush to buy it, but if I had I would of been pissed at GameSpot for the initial all clear report.

GameSpot you just lead your UK fans to a ambush by EA, well done....now UK fans can join the rest of the poor saps that cant play SimCity properly.

Scritty
Scritty

No major connectivity woes? ARE YOU JOKING!? I've had 20 minutes online so far, and lost that when I re-queued (for almost 90 minutes after losing the connection) This game is NOT AN MMO. I - like the vast majority of users have NO INTEREST IN EVER PLAYING SIMCITY MULTIPLAYER. There are only a MAXIMUM OF 16 per world as well. So it's mot "massive" and it's not "multiplayer" and if my experience so far is anything to go by..it certainly isn't "online"

Gfish19
Gfish19

Every time something like this happens with EA it reminds me why they are a massive cancer in the gaming world. 

If you give them your money for shit like this you deserve what is happening.

Stop supporting the cancer. These people don't learn. They will NEVER learn. They don't want to learn. All they care about in the end is the dollar signs.

D1rty_Dawg
D1rty_Dawg

............. still waiting to even start the tutorial........ got bored hours ago, what a complete mess! EA are a complete bunch of c*#ts, well the clowns that decided online DRM was the only way to go are at any rate! Just remove the online need and make it run offline, then if they have to it can be turned back on when it actually works in the future. 

ahpuck
ahpuck

EA has been around for decades now. Have they not learned anything over all those years? You would think they just started selling games last month! what a bunch of noobs.

ewjiml
ewjiml

"Players were having such a good time, they didnt want to leave."  Gee, maybe if DRM and online connectivity was disabled, maybe I would not have this issue?  So now I am being punished for wanting to play this game?  Idiots. 

ux1077
ux1077

Let this be a lesson to any publisher that think always online connection DRM is the future

crazy_sod
crazy_sod

Doesn't EU Directive 1999/44/EC give the residents of member states the right to a refund if you purchase defective products? 

crazy_sod
crazy_sod

Under Directive 1999/44/EC EU customers are entitled to a refund if goods are not fit for purpose, why not just get your money back?

DarkSaber2k
DarkSaber2k

FAIL. Quick EA, "leak" another "internal memo"!

JOHN1486
JOHN1486

I feel bad for those who purchased the game, sincerly, but am I the only way who is enjoying seeing EA getting shown as incompetant in their DRM decisions they made everytime a new update on this story unfolds.

floydshayvious
floydshayvious

Keep pirating games and continue to be dissapointed with always on DRM.  Keep requiring always on DRM and continue to face unbridled consumer rage justified or not.  Pirating won't go away - and neither will developer and publisher attempts to stop it.

It's a kind of "damned if you do - damned if you don't" scenario isn't it?

jack00
jack00

That's probably because only a handful of UK players bought the game after seeing how shitty it was in NA.

Cypress131
Cypress131

I'm surprised... at how so few people realize that this occurs in almost every launch of an always-online game. From simple iOS games like Simpsons, to AAA titles like Darksiders 2 or Diablo 3. We're talking about millions of players hammering the servers. There are no ways of stress testing servers to that extent. All you can do as a developer is sit and cross your fingers and hope that all the precautions and optimizations you put in place were enough. More often then not, it won't be, and you have to make some changes.

Even If you have a gigantic beta with thousands or even hundreds of thousands of players, it's a drop in the bucket to the actual release. Just look at Diablo 3 for an example of that.

tl;dr: Can we please stop with the shock and awe of "omg why didn't they test their servers they must be a bad company!"... kthnx

Aside from that, i think this game looks awful anyway. Back to SimCity 2000 for me! :(

Saidrex
Saidrex

WUAHAHAHAHAHAHAHA. EA is total fail!

ChiefFreeman
ChiefFreeman

This is probably the most disastrous luanch of a major title in a decade.   EA  will be forced to seriously rethink its policy on DRM after these server woes.    That and the microtransasction policy they proposed is going to take away a bunch of their revenue.    John Ritocello could be on his way out before long as CEO.  Good.

deth420
deth420

Wow! one would think, when you push always on internet connections, someone tested the equipment to make sure it could handle the stress.

EA, you will always be a loser!

corryl
corryl

TOTAL Disgrace.  As it is, I took over an hour for the Updates. Then ALL servers full... Retries every 15 minutes....  You dare not leave the queue to try another server since you will be in ANOTHER queue!!!!

Refund please....

berserker66666
berserker66666

Lol, Well EA deserves this and people dumb enough to buy this DRM ridden bullshit deserves it.

Darkreaper_1
Darkreaper_1

Don't want to point out the obvious but even before the US launch they should of tested the servers until their balls fell off to see if they could cope with the demand.

With the EU launch they should of triply made sure the servers were up to scratch and tried to identify and fix the probes with the USA launch.

They fact they failed with BOTH launches, one after the other shows that either.  EA didn't bother testing due to money/time/being-arsed, the fact they couldn't organise a piss-up in a pub or they didn't care and wanted to get the game out asap to make some money.

darkeyez81
darkeyez81

Did they ever heard of the Diablo 3 problem at launch?

Looks like they didn't care at all....well, it's EA after all.

Tixylixx
Tixylixx

Erm...... I'm from the UK and half the time I cannot play due to connectivity problems.

JimmyJimJim
JimmyJimJim

Surprise surprise... "Oh no we wont have any connecitivity issues"... "Okay well atleast the UK version wont have any connectivity issues" ... Sort of like " oh no let us build that oil pipe here, it'll never leak don't worry that water supply will be just fine".

naryanrobinson
naryanrobinson

Yeah the content of this article isn't true.

For all *my* friends at least.

lord_darkheart
lord_darkheart

This is misinformation, the servers are busy and broken, nothing works you cannot claim or play any game. Please update your propaganda.

AManCalledBob
AManCalledBob

Time to update the story as the servers are all busy/blocked/borked now.  So it was ok when no-one used it, but as soon as users try to play the game the servers can't cope.

ollirg
ollirg

EU servers are NOT working now! Gamespot shoud take note of that! 

mikemaj82
mikemaj82

that's because europeans don't sit on their @$$ all day playing video games like Americans

LordRork
LordRork

At around 4pm the connection was inconsistent and dropping out on "Available" servers. Once that happened mid tutorial when it asked me to look for supplies from another city, I decided to leave it and wait until EA get their act together.

World-wide screw-up ahoy!

torres_unix
torres_unix

The Brits were smart enough to read the American forums and find out that EA released a major boondoggle.

ollirg
ollirg

Go see for yourselves on EA boards: The servers are down AGAIN, and Europe is getting flooded. Right now, only One server is working, but I can't load anything!

DAMN YOU EA!

ollirg
ollirg

AND THE PROBLEMS ARE BACK! 
Servers are flooded in Europe too. Can't play on any server!

Mr_Intense
Mr_Intense

I was able to play from about 9:30am to 1:30pm, not been able to get on since.  As @Apastron said calling it a successful launch at midnight is nothing to boast about, kids will be home from school at any moment so I'm not getting my hopes up for playing again today as the real stress test starts now.

Apastron
Apastron

At midnight everyone was in bed and all day they've been at work.  That's hardly a stress test to boast about.

Patchezs
Patchezs

Kip Katsarelis probably has the most barf-worthy things to say about this whole thing.

"What we saw was that players were having such a good time they didn't want to leave the game". I mean, Jesus Christ. Can you not just be frank with players and call a spade a spade? This isn't the players fault for not logging out. This is a god damn disaster of your company's making. 

Really shows the incredibly lack of respect EA's people have for the consumers that they can't just level with us, but hide behind that painfully obviously misleading corporate speak. "Everyone loves our product so much that all this love is overwhelming our capacity for love! Some people are upset, but it's just because they love us so much!" 

It's infuriating and blatantly dishonest.