Refunds available for Battlefield 4 Premium after server woes

Unhappy Xbox One owners report they are able to receive refunds from Microsoft.

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Multiple Xbox One owners are reporting on the Battlefield forums that after speaking with Microsoft Support, they were able to receive refunds for their $50 Battlefield 4 Premium subscriptions. It is not clear, however, if the refunds are being offered in a limited capacity or to anyone who asks for one.

The reasons for wanting a refund are obvious. Battlefield 4's launch has been marred by server woes, with some Xbox One owners reporting difficulty downloading the recent China Rising expansion.

As you would expect, it appears that getting a refund for Battlefield 4 means you'll have to relinquish the perks associated with the Battlefield 4 Premium subscription--including access to map packs, priority server position, and double XP events.

However, one user says on Twitter he was able to maintain all the Battlefield 4 Premium perks even after receiving a full refund. We've reached out to Electronic Arts for the official company position on the matter and will update the story if we hear back.

It is unclear if Sony is also offering Battlefield 4 Premium refunds for the PlayStation 3 or PlayStation 4 version of the game. The PS4 version has been hit especially hard by server woes, though DICE just today released a new update that promises to boost general stability.

Discussion

128 comments
sjmlondon
sjmlondon

You should be able to claim a refund for Premium as it is basically being mis sold on the promise of features which aren't available such as Air Superiority and server queues (on Xbox 360 at least). This basically means the product is not fit for purpose and under UK, and I would imagine US law I would imagine the customer is entitled to a no quibble refund. 


As you purchased the DLC through the Xbox dashboard, that makes Microsoft the retailer, who (under the same consumer law) are responsible for the refund and should be your first port of call. Try not to get fobbed off by the Microsoft's customer services / advocacy department, as I feel anyone who got conned into buying premium has a valid case

shreddyz
shreddyz

I don't get it. Why would MS issue a refund for a game they didn't make?

Mayleene
Mayleene

Funny you don't hear of Nintendo having to refund people's money for a bad game.

Takeno456
Takeno456

Maybe this will get DICE/EA to realise that creating half-assed broken games does not go over well with gamers. I have been a fan of BF since the first one but I did not like BF3 and I had a lot of problems with it. I tried BF4 and it was bad for me as well. I will not hold my breath for BF4 but maybe these issues will generate enough attention so DICE/EA will really focus on making the series right again. Whether that is fixing this game or making the next one better. They are now seeing why rushing a project is a bad idea. 

19James89
19James89

I'm so glad I went with the Wii U and the 3DS XL this generation, I don't have to put up with broken, buggy, glitchy games. 

I feel sorry for the gamers who have spent £39.99+/$60+ on a game which was clearly never fit for purpose and shouldn't have been launched. 



TigusVidiks
TigusVidiks

would be nice to see a map of the geographic location of the people having problems. Just to see if a pattern exists.

arqe
arqe

I really dont get it.

Some say there is no way to play this game because of bugs , crashes , glitches.

But i've never experienced anything. Only in beta crashed 2-3 times and thats it.

Im playing since the release date.

All of my friends are the same , no problem. Also on X360 and Ps3 , no problem.

"exaggerate" at its max i'll say.

tzolynski
tzolynski

Mine crashes constantly and most the time i cant even get into the games i wanna play... Then when i do get in the gameplay most of the time is glitchy and just a mess. its a shame this could of been a great game if they would of made it right and released it about a year later.

GH05T-666
GH05T-666

They should offer a full refund for the game considering its glitchy and half-assed

sniperwol_basic
sniperwol_basic

What is the point of releasing DLCs when the original game is not playable. Go to hell EA.

sniperwol_basic
sniperwol_basic

Well good news that EA is going toward hell. This is the most frustrating game ever i played. 

inaka_rob
inaka_rob

I had Soooooo many problems with BF4 and premium (for ps4). Talked to EA help 3 times. They gave me a 15% off code for origin. That is better than giving up premium. I will probably never use the code. but... it was a great gesture. I mean it sucked I couldnt get China Rising for 4 after I was supposed to. Not THAT big of a deal, just anooying you promise something and dont deliver. So I think 15% off code is a pretty good gesture. Got China rising, all guns and UAVs unlocked in 2 days, been bored with it for while now and back to playing "old" levels. 

lonewolf1044
lonewolf1044

I am bypassing BF4 until it goes way down in price even if it take a year or two.

Fryboy101
Fryboy101

Been playing on the Xbox 1, been having no issues

nurnberg
nurnberg

Battlefield 4 has to be one of the worst game launch ever.  It is bad enough to permanently hurt the franchise.  Now it's sure they will never take over COD.

EsteemSVX
EsteemSVX

I haven't had too many issues on PC (outside of the first week game crashes) but the updated AMD drivers fixed that.  I do feel sorry for the console guys though, the PS4 has been waiting forever and I'm sure the XBO is just as bad.

brockelley
brockelley

It's been playing pretty well for me....

Techtroll
Techtroll

Next time don't release a broken buggy game and this won't happen and more people will buy the game

TheCyborgNinja
TheCyborgNinja

I bought the game day one, got the premium pass, and have not ran into any issues with anything yet. I've sank tons of hours into 64-player conquest.

b74kd3th
b74kd3th

Is this game really that fucked? It came out in Oct.

kariyanine
kariyanine

@shreddyz because to get Premium (DLC), you have to buy it on the console or through their website, which makes them the retailer.

Shango4
Shango4

@Mayleene Because all their games are extremely high in quality.

styymy
styymy

This article is talking "specifically" about Microsoft's servers, not the game. The issue is with the servers in this case and not the game, the servers are Microsoft's, not Dice's.

funny16
funny16

@19James89 Why would anyone feel that way because of one game by one publisher? That's no reason to say I hate this console unless your a fanboy.

richioso
richioso

@arqe same here mate, I have had a few crashes but I've played over sixty hours online and am enjoying the game quite a lot.

Graphics on the PS3 could be a little better but the constant moaning on this site is well overboard.

I'm on western Europe servers so maybe its more US problems. 

deltron77
deltron77

@arqe exaggurated my ass, go look on the forums, im constantly on them. there are thousands of people with issues (thats putting it mildly) this includes myself, and my friends as well. the systems affected that i personally know of is on the 360, xb1, and ps4. because you dont have issues, doesnt mean thousands dont. ea wouldnt be getting investigated over this if this wasnt a wide spread issue. investors lost money over all this. if this wasnt an issue then why did ea stop dice from making more content? to fix their game., why? BECAUSE ITS BROKEN!!! you really think ea wants content to stop being made? extra content=money. wake up

UFOLoche
UFOLoche

@arqe I find it really annoying when people go "Well, it didn't happen to me or my friends, and the entire world revolves around us, nevermind the fact that we're probly 5-10 against hundreds of thousands, you're clearly exaggerating."


There's CLEARLY a problem here, man, just because you're an outlier doesn't mean you get to say that everyone else is wrong.

yoda101280
yoda101280

@arqe So out of the million or so people that bought this game, b/c you and your handful of friends are having no problems that means this stuff is an exaggeration?  Yeah that's some top shelf logic right there.

dovonob
dovonob

then you're a lucky man :)

I've given up and uninstalled it from my PC, after getting disconnected from 8 games in a row in the space of 15 minutes enough was enough.

This is probably the 50th odd time I've said it but me and EA are never ever ever, getting back together.......honestly...

collingtonuk
collingtonuk

On the XBone I have a lot of trouble joining servers, even though it clearly states many spaces available you get a merry-go-round of "no commander slots free" then "cant connect to server" and so on. When it starts to join about 50% of the time it takes you back to the server list suddenly but sometime crashes the game completely. Also the server filters don't work at. I don't ofter get crashed out once I'm in a game, its only happened 5 or 6 times, getting in is the issue for me. To be honest I remember BF2 and the shambles that was on release, DICE are just not very good at all at testing and bug-fixing their products.

communinja
communinja

They might even have the Total System Freezing/Crashing issues fixed by then! They won't... but they might! But they won't.

TheWatcher000
TheWatcher000

"I'm Unaffected, so it doesn't exist"


The new American mantra.

inaka_rob
inaka_rob

@nurnberg its been rockey. but I have put 65 hours into the game in 11 days and I am having a blast, minus a few bug or glitches here and there. 

I mean. Lets put it this way. 60 out 65 AMAZING online hours. That like 40 hours more than most games. and I am just getting started. yeah SUX to play such an AWESOME game! 

communinja
communinja

Worst launch in Battlefield history? Certainly. But the worst game launch in history? Definitely not. The contenders for that title include games like Simcity 5 and Diablo 3.  You can at least PLAY BF4 at launch, it just crashes randomly.

pyro1245
pyro1245

@nurnberg I'm just happy i got to enjoy bf1942 before all this shit happened

trust2112
trust2112

@Techtroll You're kidding right? Name the last game that EA did that wasn't a glitchy crappy money grab.

tzolynski
tzolynski

@b74kd3th

It randomly crashes on me constantly and is glitchy as fuck... it has true potential but at times its almost unplayable for me. Its a shame they release this shit i really wanted them to bury COD but releasing a game with this many hang ups is un fucking acceptable.

kariyanine
kariyanine

@styymy actually the article is "specifically" talking about refunds on Battlefield 4 Premium. The only time servers are "specifically" mentioned is when discussing the PS4 version of the game.

kariyanine
kariyanine

@funny16 @19James89 I don't think he is saying he hates any particular console, just that he is happy he doesn't have to put up with that aspect of it.

Fryboy101
Fryboy101

@TheWatcher000 wow, way to spin my words. I'm just saying that the issue isn't affecting everybody. Where did I say that the problem doesn't exist? I'm well aware that the game has issues.  Also, what makes you assume I'm American? 

greenbudman
greenbudman

Lol I'm with you. I've had some problems but even as aggravating as it has been I know they'll get it worked out. Maybe I'm just more forgiving than others because I remember countless years of blowing into cartridges over multiple systems from the Atari 2600 on up :-) Let's kill something! Add me greenbudman on ps4

sniperwol_basic
sniperwol_basic

@inaka_rob @nurnberg bro you were lucky that your game crashes very few times. I put 3 to 4 hours just to join a game and then crash with no message what the hell is happening. There are ppl that can't join for hours trying.

kariyanine
kariyanine

@communinja Diablo was up and running less than a week after launch. Simcity was mostly operable about two weeks later. We're six weeks out from the launch of BF4 and there are still major issues for a vast majority of players with no clear or definitive timetable for their repair. I'd say that definitely put BF4 in the running for worst launch.


Worse than that though, EA tried to release DLC into an already sketchy experience and for many, that just made it even worse.

crunchb3rry
crunchb3rry

I never had a problem with Simcity or Diablo. Had to wait a while before Diablo 3's servers stopped getting hammered, but that's different from Battlefield, which has been a total disaster from day one up until now, almost two months. And their excuse for taking their time fixing it is that "Battlefield is a yearlong experience." Still have yet to join an Air Superiority match. Game lists only two servers and both timeout when you try to enter them.

g0ldenpr0pet
g0ldenpr0pet

I'm not having any issues with BF4. I think this is being overblown. >=]

Fryboy101
Fryboy101

@TheWatcher000 while I'm not having these issues, reading about them actually makes me worried when I start up my game.  To encounter crashing on that scale in a game like this would almost ruin the game for me. 


As for my thoughts, I'm more middle of the road.  I accept that there are problems, but I won't immediately grab a torch and pitchfork and call out for murder.  While there are problems, there are also people overreacting on the situation as well.  And I commend DICE for putting all their efforts into fixing the problems that people are having

TheWatcher000
TheWatcher000

Then articulate it that way.  Obviously enough people are having issues with the game that it matters, and it's a huge problem.  The game is a mess, and it should not have even been released in it's current state.


They admitted they rushed it to get more money, than hold it back and make sure there weren't problems.


The fall back with far too many people these days is "I'm not affected, I don't care, I'm not affected, so it doesn't exist, I'm not affected, so stop whining."  If that's not your position, fair enough.


And if you are not an American, then my mistake, but believe me, those mantras above are FAR too prevalent in this country.


We'd rather live in a world of make believe than a world of reality.