PSN outage enters seventh day as information 'compromised'

[UPDATE] Sony's online service continues to be down following last week's "external intrusion"; company admits user info may have been obtained by outside party; some services should be restored within a week; US Senator weighs in.

[UPDATE] It looks like the long week without the PlayStation Network is about to get a whole lot longer. Sony has now confirmed that PSN users' information may have indeed been compromised by the external attack which started last Wednesday.

"We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network," a Sony spokesperson confirmed on the company's official blog.

As for what that means to PSN and Qriocity users, Sony said that "an unauthorized person" has gained access to such identifying information as registrants "name, address (city, state, zip), country, e-mail address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID." Sony recently told a group of investors that the PSN currently has some 75 million registered users.

According to the publisher, it is also possible that the intruder gleaned certain profile data, including "purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers."

Luckily there appears to be a light at the end of the tunnel, with Sony saying, "We have a clear path to have PlayStation Network and Qriocity systems back online, and expect to restore some services within a week."

The original story is below. [END UPDATE]

It's been a long week for PlayStation Network users. Starting last Wednesday evening, Sony took down the service with little explanation, leading some to believe that the hacker collective known as Anonymous had resumed its attacks on the network. However, two days later, the leaderless body announced it was not behind the outage--the day before Sony finally admitted an "external intrusion" was to blame.

The PlayStation Network has now been down for nearly a week.

Yesterday, Sony offered a brief comment on the PSN outage, saying rebuilding the PSN infrastructure was "time intensive" and that it didn't have any time frame for a possible fix. Today, the company had not offered an update on the situation and requests for comment had not elicited a response as of press time.

Meanwhile, the lack of information has caused a stir amongst PSN users. Yesterday, a Sony spokesperson said that the company had "not yet determined" if credit card information stored on the network had been compromised. The day also brought an unconfirmed rumor that the real reason for the outage was that a version of custom PlayStation 3 firmware was allowing users to download PlayStation Store content for free by imitating a debug unit.

[UPDATE 2] Meanwhile, the PSN outage is beginning to draw attention from the highest levels of the US government. In a letter to Sony Computer Entertainment America president and CEO Jack Tretton, US Senator Senator Richard Blumenthal (D-CT) has called on Sony to offer full disclosure to PSN users if their information was compromised, and to offer two years of free access to credit reporting services to check if their credit was adversely affected. "Affected individuals should also be provided with sufficient insurance to protect them from the possible financial consequences of identity theft," Blumenthal said.

Written By

Discussion

886 comments
C4nnon
C4nnon

my patients is running thin! if it's not back up by June im calling it Quits and Staying PC ONLY! Screw Xbox360

beelloo
beelloo

i hate psn its disguisting

geoff-uk123
geoff-uk123

Hackers ruin everything, seriously. Anonymous is taking this too far, why don't they just stop this?

xmootoo95
xmootoo95

@snipeshot11 Do you even know who Anonymous is? They don't hack to steal from gamers. THEY PROVIDE HACKS for gamers, they are attacking Sony to stand up for their fellow hackers (i.e. People who use PSN). Why the hell would they take their credit card and personal information and try to exploit them? That is a fact.

Chinn3rs
Chinn3rs

I'm sorry to say that Sony could be in serious financial trouble after this whole mess. Any company which holds clients data is subject to the Data Protection Act 1998 which Sony have pretty badly breached, especially by storing security questions and passwords in plain text! (WTF? Sony?). It will be very interesting to see how many lawsuits will be filled in the EU, and as for the USA? Well, we all know how they love to litigate about anything and everything!

NINEINCH-Tool
NINEINCH-Tool

@akijo self-amusement is a shallow venture, if someone were to communicate perhaps it needn't be self-amusment or shallow.

kaminobatto
kaminobatto

Hmmmm... I have to say that I was very much disappointed being an Xbox fanboy since the days of the original Xbox console who have recently become a PS3 admirer for many reasons.. Anyway, I wish that none of us PSN users will have our security compromised and that Sony manages to sort things out and have the service up and running again soon! It's a shame though, because the PSN just got more interesting recently and started to become a serious competitor to Xbox Live! On second thought, maybe Microsoft paid someone generously to do that, which could be the beginning of a new era of system wars!

Wisely321
Wisely321

@Xellos976 I guess I ain't much better than your friend lol

Xellos976
Xellos976

my friend bought a ps3 at the worst possible time

Hanrock
Hanrock

Great... Now I have nothing to do but read and watch TV... Welcome back to the 1990s... Thank God I get free at night... Don't wanna see Santa Barbara or any other lame soap opera...

Philo350
Philo350

I dont think xbox live went down, but in 2007 xbox got hacked.

antny54
antny54

first of all, XBL was up and down for a period of two weeks back in 07/08 holiday season. Second of all, WILL YOU ALL JUST CALM THE **** DOWN!!! Wow we cant go online for a week or two. Maybe you should spend time doing other things, like shedding the last 40 pounds you accumulated sitting on your butt doing nothing but playing videogames. Or i dunno, go to a bar and socialize with real people? Either way, this intrusion is not going to be a big deal. Worst thing is just change your passwords for stuff. Your credit card will not be in jeopardy, you all have fraud protection. And what people aren't realizing is that no matter when you give your credit card info, it is not safe. Everything is prone to attack. So let's all just breathe and say "WOOOOSAHHHHH"

nasim357
nasim357

@wwefan4ever when did xbl go down for 2 weeks

nasim357
nasim357

HAHAHAHAHA this is why xbox is better

flyingdutchdog
flyingdutchdog

@wwefan4ever XBL went down for two weeks? Er, when was that? I have pretty well been using my 360 everyday since it was available. Not once have I not been able to get on Live. Your just recurgitating every rumor and falsehood put forth since the PS3 debacle started. These are symptons of panic. However, I do agree nothing is hack proof.

snipeshot11
snipeshot11

@xmootoo95 And you know this for a fact?

hordaak
hordaak

Damn...i had a date tonight at the bowling alley... -PS3 "HOME" User

darkangel494
darkangel494

@helborhamy You are completely retarded. Not only are the better games a matter of opinion, going by game review scores, overall the 360 has much higher ratings on average out of all 3 systems. Online is the main part of gaming nowdays and if you can't get that right you have nothing. The reason the PSN is down is because no money has been put towards making it stable. Countless times people have tried to DDoS the Xbox servers or Xbox games yet nothing happened because microsoft had the money to prevent it. @lock445 I have never had an xbox break in 5 years, the Black ones are supposed to be better but I'm not too sure. either way they get 3 years warranty.

KevinnButlerNPK
KevinnButlerNPK

A person called wwefan calling other people stupid, how ironic....

KevinnButlerNPK
KevinnButlerNPK

Better exclusive games is a matter of opinion. Sony helping identity theft by bumbling their Internet security is a fact...

helborhamy
helborhamy

@lock445 Dude you forgot to add a third reason, ps3 has much better exclusive games than xbox 360. ps3 is better than xbox 360 in everything except "maybe" the online system.

G1Ga-B1T3
G1Ga-B1T3

Good thing I can still play on Live. Hell Live is a better environment anyway. Sony's only leg up on Live is theirs is free.

lock445
lock445

The reason I switched from an Xbox 360 to a PS3 was thus: 1) Free online service 2) No RRODs If #1 becomes compromised, I might just buy the new black Xbox 360, who knows... does anybody know if the black Xbox 360 is any better breakage-wise?

timeless65
timeless65

[This message was deleted at the request of the original poster]

ReaverGod666
ReaverGod666

@shaks101 and @flamesun I hear you guys. I'm as ticked off as anybody but Sony will fix it.

timeless65
timeless65

It will always be free no matter what it's a free service no one can change that no matter what even if sony not got much money it will be unfair if they suddenly changed from free to paid

HT89488
HT89488

Free wont be free for much longer. Just you watch.

shaks101
shaks101

@flamesun I feel you 100% bro. I am sticking with Playstation 3, it is an excellent console with great games to play. Sony will definitely learn from this mistake now, and hopefully sort there security out properly and have it revised very regularly.

flamesun
flamesun

All these people are saying there going back to 360 so that kinda sound suspicious. But i will continue to play my super street fighter 4 on the PS3 because I'm still on Sony side and will always will be. Now if you 360 fanboys will start doing the minus ill be waiting for PSN to come back.

lethalfate
lethalfate

Wow, I heard a few days ago the PSN went down, but I didn't know it was because of this. Nowadays nothing is 100% secure, especially electronically, but you'd think they'd be able to spot an intruder and stop them from hacking their system before they got vital customer information. And this went on for 2 days? Unbelievable... I see all these people saying "you get what you pay for" but I'd bet XBox Live is just as vulnerable. They better fix this and make things right with every single registered person before they reopen PSN. I don't have a PS3, but I do have a XBox, and this news has me feeling very unsecure. Hopefully Microsoft will learn a lesson from this and beef up their XBox Live security as well. Good luck to us all, and especially you PS3 owners.

wwefan4ever
wwefan4ever

Internet continuing to show how stupid our society has become. People saying Sony deserved this are idiots, no one deserves to have personal information stolen because pimply faced teenagers living in their parents basements didn't know the rules and broke them. Sony is not to be bashed, bash the hackers who caused the problem. The ONLY people responsible for hacking the system, is the hackers. PC, Xbox, and PS3 can ALL get hacked and HAVE. XBL went down for two weeks. Nothing is hack proof. XBL AND Sony has parts in their ToS that say that online is NOT guaranteed. Lastly, when you agree to their ToS, you follow THEIR rules or face the consequences. This is how Sony and MS protects themselves from these scumbags. Hate the hackers who caused the problem, not the damn people who are busy fixing it while a bunch of babies whine and cry because they cannot play online. Go out, get a life, play outside, make real friends but for the love of god stop whining about not being able to play online, it's not the end of the world. Remember back when there was no online and if you wanted to play online you actually had to call some friends over and hang out with them. If you buy online only games, then you have no one to blame but yourself because online is NOT guaranteed to you, there is no possible way to guarantee that at all. Knowledge is power.

INewIRave
INewIRave

psn is not better than live, but the playstation itself was meant to be far more secure and hack proof. It was probably a result of all the attention playstation started to get itself after the first people started having a go at cracking the ps3 that caused this...it presented a challenge and by trying to act like the people behind psn were still in control and handling the hackers it simply provoked those e-outlaws to attack more.

radioactive1wiz
radioactive1wiz

@Grovilis Surely that would require they reveal themselves...? You sure it wasn't simply sabotage/For the money...? On another note, I have a strange feeling from the amount of people that are saying they will go back to Xbox360 that this is filled with fanboys. Obviously someone would buy a PC instead if they were considering gaming nowadays, what with how a 360 won't last another year; two at the most.

dalua360
dalua360

I've always been a Xbox 360 player, since 2006, and recently my XBOX360 got the 3rl of death! So I changed to the PS3 as many people claimed to be better and free. So now, I know that I was happy before, even if I had to pay to play online. At least I know that money was to prevent the XBOX LIVE to be down! What almost never happen!

helborhamy
helborhamy

It's somebody from Microsoft that hacked into our PSN accounts to make people switch back to Xbox 360 as sales for ps3 gained momentum

Husko
Husko

I'll be honest here. I am about to buy an xbox 360 so i can play BC2 online and if I do, I will never go back to Sony PS.

Grovilis
Grovilis

These hackers are total and absolute scumbags. Obviously, this is the only way they can get attention.

Nick974
Nick974

Even if they fix it in a week, You hack once you'll Hack again. I they were not able to make they're servers secure the first time they won't be able even after.

VegaDD
VegaDD

oh well you get what you pay for £0=0 service

gameniko
gameniko

I read somewhere the whole story began when Sony sued somebody who tried to hack the PS3. That's when the hackers got pissed off and started taking 'revenge'. I read that They said "the worst is yet to come". (Lucky I have an Xbox.) Yes its true that no system is immune from hacking, but its good to see some people 'standing up' to the big corporations. In my opinion though they should have stolen the Sony's CEOs credit card information because the innocent users around the world are not at fault.

Tomhill23
Tomhill23

This is sick, hope it's up for the 4 day weekend were having here in england, i'm starting too get withdrawl symtoms

timisdeath
timisdeath

Well at this point, I know sony better be coming up with how they will handle this problem in the customers favor. Sad to say people think that if you pay for a service your 100% covered. Plus we spend more than enough money on products already

Dr_Corndog
Dr_Corndog

The first time I clicked on the link to view this story, I told me "this page cannot be displayed." The hackers are at it again.

lizzardman666
lizzardman666

Anyone who thinks the hackers are doing anyone any good at this point is a complete moron.

El_Esbirro
El_Esbirro

Don't like online gaming, and never purchased anything online using MY creditcard. Where i come from, we don't believe in the word "free" and the phrase"online and postal mail is a safe way to send money or doing business"..for us that means, "am going to steal your money and rip you off dry, and i will enjoy it". So, we have companies that provide their creditcards for us to purchase online, or we have bank pre-paid cards....you may call us third-world contries, but stupid we definitely are not!

Andrew1073
Andrew1073

smokeless_0225 I know. I am agreeing with everything you're saying except your lack of caution towards shredding documents. I agree that it's easy to get somebody's personal information online...and that many cases of identity theft have been the cause of this. I'm just saying that you'd be surprised about the number of people in this country (yes...the U.S.) that try so hard to conceal their ONLINE identity but just "toss away" hard copy documents such as credit card offers, old bank statements, tax records, store receipts, etc without even shredding them. One wouldn't even have to be a "computer guy" to steal someone's identity this way. As far as I know store receipts have your last four digits on it, I don't shred them. Credit card offers do not have ANY information except your address.

valium88
valium88

I really wondered why GTA LCS on psp suddenly was free.... but seriously this is a real ****up on sony's behalf. If all of a sudden bankaccounts and ID's become abused Sony will have a real problem.

SycrJohnny
SycrJohnny

Let's be clear about something... No system is immune to be hacked... as there are brilliant minds that generates secure systems, there are other minds that can reverse engineer them and break them... Is a complete error to believe that we are totally secure with a system, so we should be totally aware of what information share with all systems...