PlayStation loyalty remains in face of PSN outage - Study

Survey of 2,285 GameSpot users finds majority of PS3 owners sticking by Sony following data breach and downtime; 9% jump ship to Xbox 360.

Though the PlayStation Store remains down, the dust is starting to settle on the Great PlayStation Network Outage of 2011. With online play and other functions restored, analysts are beginning to sift through the aftermath of the April 16-19 data breach and subsequent three-week service suspension that affected some 77 million PSN users.

Despite the PSN outage and data breach, most PS3 owners are standing by their consoles.

GameSpot's industry-research division, GameSpot Trax, recently conducted a survey of 2,285 GameSpot users who own PlayStation 3s about the PSN outage. The majority of those surveyed, 67 percent, responded that they are "very likely" to resume using the PSN following the data breach and downtime. Those who are "somewhat likely" to use their PS3s online again totaled 14 percent.

About 64 percent of GameSpot users surveyed said that they are "very unlikely" to switch from the PSN to Xbox Live, with 11 percent saying a changeover is "somewhat unlikely." However, a minority--9 percent--said they had already switched over to Xbox Live, with another 5 percent saying they are either "somewhat" or "very likely" to do so.

Of those surveyed, 14 percent said they no longer trust Sony or the PlayStation Network, while 28 percent still trust Sony and the PlayStation Network, but are going to share less information with them. On the other end, 35 percent said their trust in Sony was unaffected by the outage, and 23 percent said the crisis was a good thing as it will cause corporations to lock down users' data more tightly. Some 57 percent said that Sony handled the outage and data theft appropriately.

Lastly, some 5 percent of respondents said they weren't even aware of either the PSN outage or the data theft.

GAMESPOT PS3 DATA BREACH AND OUTAGE SURVEY RESULTS (Sample size: 2,285. Percentages were rounded, resulting in >100% response totals for some questions.)

How does the recent security breach impact how you feel about Sony and the PlayStation Network?
--I no longer trust Sony or the PlayStation Network - 14%
--My trust in Sony and the PlayStation Network has not been affected by this - 35%
--I will be able to trust Sony and the PlayStation Network more in the future because the breach will force them to impose tighter controls - 23%
--I trust Sony and the PlayStation Network but I'm going to change the amount of information I share with them - 28%

How does the PlayStation Network security breach impact your trust in using online services in general?
--Negatively, I no longer trust any online services - 7%
--Not at all, I understand that these events happen and it won't stop me from using online services in the future - 71%
--Positively, I think all online services will learn from this and become more secure - 22%

Do you feel that Sony's response to the security breach was handled appropriately?
--Yes - 57%
--No - 43%

How likely are you to continue using the PlayStation Network after services are restored?
--Very Likely - 67%
--Somewhat likely - 14%
--Undecided - 10%
--Somewhat unlikely - 4%
--Very unlikely - 5%

How likely are you permanently switch from the PlayStation Network to Xbox Live?
--Very unlikely - 64%
--Somewhat unlikely - 11%
--Undecided - 13%
--Somewhat likely - 3%
--Very Likely - 2%
--I have already switched to Xbox Live - 9%

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Discussion

708 comments
QOSMSTR
QOSMSTR

Sony has brainwashed alot of people then if this is true...Either that or there is alot of ignorance in the world.

MuffintopX
MuffintopX

@jodyben No worries, I wouldn't expect you to change your comment or anything, and yes I agree with your overall statement. I just felt Compelled to respond to it for some reason! You know how that goes.

Tharkun89
Tharkun89

as far as the whole "who started what" business, i dont think anyone started it. Hackers are just like the beat generation to which Jack Kerouac commented "there is no beat generation...just a bunch of guys looking for publicity."

Tharkun89
Tharkun89

@Chainer323 I did NOT say i only HAVE it for bluray, i said i only USE it for bluray because it has failed to bring any great multiplayers to the table. The 360, for example, has Halo and Gears of War. Both of which have better online than any PS3 title i have played. I do have a gaming pc, which i love my starcraft 2, but i cant very well play XBox exclusives on that can I?? Sony may claim they have the better console, but to me, the title of "better console" goes to the one with better games, and PS3 disappoints at almost every attempt at an exclusive.

nathan_till
nathan_till

Im a "passive" PS3 gamer, i dont go online much but i have switched a few of my details to lies - just as a fall back. But its software, any software can be hacked.

senjutsu
senjutsu

ouch, 9% is A LOT! Still, I have both consoles and only started my ps3 for more than a year. Real gamers won't change for things like that, they'll stock to the exclusives they want. Either Gears of Wars or Killzone/Uncharted.

organbank
organbank

Of course I'll stay loyal as long as the next rootkit tool allows me to download digital content on PSN for free :D

thekazumalord
thekazumalord

I don't play too many games online and I didn't buy anything from the PS S tore with a credit card, so the outage didn't really affect me.I definitely wouldn't have change to the x-box 360, nor will I ever. The 360 is not a good console, with it's high failure rate, dumbed down games and online service you have to pay for.I'll stick with the PS3 , thank you very much.

Chainer323
Chainer323

@RockEmo17 maybe you should think about getting a job then, instead of sitting around at home all summer

Chainer323
Chainer323

@tharkun89 according to your last post, you only have it for the blu-ray player, which means you still fail. If all you want is to play online multiplayer only, then consider getting a PC that is just geared for that. besides, FPS's get boring after a while

jamesbigmac
jamesbigmac

I think the people that "jumped ship" don't realize that if someone wants to hack your system, it's going to be hacked. That means that whether or not you enjoy paying for Xbox Live or enjoy playing freely on PS3, it won't matter. If someone wants your information, they will get it.

Tharkun89
Tharkun89

and honestly, i dont like that i cant party chat with friends on the ps3. its just irritating

Tharkun89
Tharkun89

@Chainer323 I didnt buy a ps3 for a bluray player i bought it for the exclusives....which arent that great. of all the exclusives i bought, God of War 3 is the only one i still have and i dont even play that anymore. Playstation needs more exclusives that have lengthy online play like, i dont know, for example, HALO! Playstation has no exclusive with as awesome multiplayer as halo and that is a huge shortcoming.

gino_pachino
gino_pachino

it not about loyaty it about exclusive game and i prefer the exclusive of ps3.....cant wait 4 infamous 2 n resistance 3and i want to see what twisted metal have to offer :)

oskuuu
oskuuu

um.. what loyalty? haven't never been loyal to sony, microsoft or nintendo. I always buy what i want and it's got nothing to do with loyalty. i just hope they get store up soon that i can get my free LBP ;)

oskuuu
oskuuu

[This message was deleted at the request of the original poster]

godhand2010
godhand2010

i think that playstation is the best console out there. free online games, not to mention that the psp is the best handheld device that i have played. i think playstation will be around for a long time. the hacker problem was only temporary, now its time to keep enjoying playstation!

varunvikram1
varunvikram1

[This message was deleted at the request of the original poster]

varunvikram1
varunvikram1

[This message was deleted at the request of the original poster]

laplace985
laplace985

The ps3 is so much more than a gaming machine. Free online with flawless netflix streaming is awesome. Ditch cable, buy play on and stream to your ps3 for access to over a million channels worldwide. The ps3 can do so much but for some reason sony doesn't advertise how much this machine can do. Awesome piece of hardware I just wish sony allowed users to jailbreak them because they are going to do it anyway. Microsoft doesn't complain about all the jail broken 360's and sony shouldn't either. Sony made lots of enemies by trying to regulate what you can do what your own ps3. I hope they change their tune because true hackers can bypass almost any security. It doesn't matter how many locks you put on your door with the proper resources a time a hacker will always get through. Analog systems are impossible to hack, one way signals. Any digital age product can be hacked because digital signals can easily be reversed engineered. That completes my public service announcement lol.

Dragdar
Dragdar

well, ofc i'm gonna stay loyal, what else is there to do? . Dump my ps3 in the trash can? O.o . While the PSN was down i just played Singleplayer. Problem?

nickery123
nickery123

look I have a PS3, a Xbox 360 and a decent gaming PC and to me I think it is complete stupidity to go out and spend 300 dollars to buy an xbox when you already have a ps3 just because you can't play for 3 weeks. I understand some are mad and feel betrayed by Sony but really you are extremely naive or very uneducated in computer science if you think that something is unhackable. All it takes is for some hacker to devote a lengthy amount of his life to hacking the a system no matter how well protected it is, its just a matter of how long it takes. Sony handled everything well and they did exactly what they were supposed to do. Honestly I hate paying for live, I do and most of the time, I don't see the benefits compared to PSN. And to those who support those hackers? You know what you support? You support piracy, and cheaters. You support people who scam people off from their hard work and create situations like this for their petty gripes. WHATEVER you may say Sony did NOT start this hacker war plain and simple. FACT. As a last point to all the petty people who jumped ship. When you bought your Ps3 you didnt buy your right to Psn and they can revoke your acc at any time (banning). Sony provides Psn out of their pocket people not out of yours. If this was live I'd be mad because *I* payed for it but guess what? I didn't so I don't have anything to complain about.

jfontalba
jfontalba

i have both consoles, but i refuse to pay a monthly fee to play online. That's why i got my ps3 in the first place, to play online free. I got my xbox on 2005 and never payed for xbox live, besides the xbox is seriously starting to show it's age, any directx11 capable PC is way more powerfull than an xbox, while the ps3 never cease to amaze me

Gnosis13
Gnosis13

Yeah, having to pay for online after also 1.)paying for the console 2.) the game and 3.) the internet connection is a major turn-off. Besides, its not like you are required to put any sensitive information on the network to begin with ( PSN cards).

blaze11987
blaze11987

it's amazing how fickle the public can really be. the network goes down for a month and a number of people rush out to trade in their playstations, while bashing Sony on their blogs for their 'weak security'. If somebody wishes to access a network, then they will. Might be harder and may take more time and people, but it can always be done. Even the pentagon's systems were compromised once upon a time. Even after all the drama about card details being stolen etc, i hav'nt heard one legitimate case of information obtained from sony's databanks being used in a fraudulent manner. At the end of the day, some people just love to complain, or have far too much time on their hands. With work and general life, il maybe squeeze in a few hours of play a week, most of it offline even though im an xbox live subscriber. With the outage at it's height and with the way people acting, it was almost as if a neccessary service like ATM's or phonelines had crashed, not a gaming network.

majin_lebeau
majin_lebeau

Of course they are still loyal. If Xbox live went down, I'll just collect my achievements offline, play my wii, psp, dreamcast for awhile and jump on my pc.

TheGame50401
TheGame50401

To all that don't know, PSN will be shutdown on May 31rst

halbarad_loire
halbarad_loire

Hey, if they want to jump ship to the console with inferior games, fine by me. As long as they don't come polluting the PC I'm ecstatic. Hell, I play the PS3 more than my 360 due to it having better games and not being a scam but even my PS3 is barely played. Haven't played my 360 in nearly a year. In the last year I've played something like 4 games on my PS3. LA Noire (PS3 version = better version. Fact). Valkyria Chronicles. Yakuza 4. White Knight Chronicles. Let them pay extra for XBL in a scam worthy of the mafia. Let them have the console with good exclusives numbering in the single digits... or just one digit and that digit is "4" (Blue Dragon series, Lost Odyssey, Ace Combat 6 and Alan Wake). The rest are just bad games or mediocre at best. Oh, screw both of them. PC = winner.

mztazmz
mztazmz

and still people blame Sony for being attacked. do you also blame people for getting mugged? banks for getting robbed? hmmm? FYI people, there is NO SUCH THING AS A 100% HACK-PROOF NETWORK and there never will be. blaming Sony for this is just ridiculous. if you are pissed, blame the hackers. if anything, the hackers should be forced to give $50 to every PSN user for this BS.

GunGriffin
GunGriffin

Well the two systems aside the PS3 has major design flaws, and for that matter so dose the Xbox360, and the Wii, Wii has almost no working security agenst hacking, PS3 was hacked and now fixed and Xbox360 has ROMed software issues, and account hackings.......... Thats just on the software side. Hardware side the Xbox360 had a built in fault out the door largly due to the meida part of Microsoft controlling the disegn of the platform out the door and force feeding the hardware that was not up to the task at the time into the system before propor testing was finished. Wii has it's own issues with the fact that it's got the same GPU, and lan/DVD/GVD drive that the old GCN had when it launched. IE No real improvment on the tech side other then a new interfaceing controller method, which at best is only some times used correctly by developers. PS3 on the other hand had the most hardware issues in development, the original plan was to have the Cell do everything that failed, so they ran to Nvidia and grabbed the RSX when Nvidia offered to make a new GPU that would work with the Cell Sony refused because it would mean a extra year delay for shipping the PS3. Nuff siad.

Nerissa
Nerissa

[This message was deleted at the request of the original poster]

cornerback3
cornerback3

Whatever happens, I'll still take free online over XBL

shadowhunter0
shadowhunter0

[This message was deleted at the request of the original poster]

shadowhunter0
shadowhunter0

I'm not leaving including that my ps3 ylod on me about a week ago I'll just buy anther one once I get the money

lilmp89
lilmp89

Interesting data. Thanks for the survey.

Xvault77
Xvault77

@Sigil-otaku By all means I give credit when credit is due, and I have mentioned the games you talked about. I have had 3 Xbox 360's all RROD unfortunately. I have had to deal with only 1 PS3 thankfully. Therefore I have not purchased another 360. But on the bright side of your comment, my cousin who is also a great friend of mine is a 360 fanatic and yes I do play the exclusives on his system with him. For sure they are great games in their own respect. I just overall state with how I prefer the overall "package" if you will of the PS3 and what it brings. I only have problems with people who think the 360 is that much better than the PS3. No doubt each has its perks. I'm just saying also in theory, if indeed the PS3 did release before the 360 had I think that there would not be much competition as to who is playing what and why. Most would have stayed for the free online alone. Let's take for instance the CoD/MW series. If that is all there was at the beginning of each consoles launch and both consoles released together then I really believe people woudl choose to play it for free. PS3's major downfall of its release was of course #1, the price, 2 the limited availability, and 3, the fact it gave the 360 months to claim new fans and keep the old ones. That said, I really can't wait to see what the next chapter in the console releases hold. :)

Sigil-otaku
Sigil-otaku

@Xvault77 We could say the same on either side though like PS3's racers aren't enough to jump ship either, after all GT5 was considered over rated and too long a wait by most critics and I've seen that comment by plenty of fans too so to pretend it's the haven of racing (maybe it used to be but it isn't any longer) isn't going to work. Well I've played Star Ocean and I agree, I actually thought it was a good and long lasting RPG but generally length doesn't mean quality so whereas I like it I have had more fun with others. I can see where your coming from but I think it's just silly to pretend the 360 doesn't have good games even if PS3 has better ones. To sum it up as you did just missed quite a few good exclusives.

ecoolen
ecoolen

I find it highly unlikely that almost 1 in 10 would give up on their PSN and switch to XBL entirely. Wondering how many of that 9% were actually PS3 owners in the first place ...

zeonfollower
zeonfollower

When PSN restored, I want to download free games Sony's been talking about. Hell yeah!

huskerman34
huskerman34

Its all about the quality of service. Since Sony never disappointed me with Psn im not leaving them. Im a Sony man. Ps3!!!!! stuff happends lets forgive and forget and move on,

liam82517
liam82517

Oh no you mean the uber fanboys that peruse this unofficial sony site didnt admit to playing xbox live during the month? Shocking stuff, and a worthy survey that obviously highlights the truth of sony loyalty. [sarcasm]

PumpkinBoogie
PumpkinBoogie

Not a surprise, really. Only the extremely childish & fickle do stuff like that. No online for 3 weeks? Oh well, it was honestly not that big of a deal. Online gaming was never much of my bag anyway, so it was no loss for me (other than not being able to use my Music Unlimited service). And other than the issue w/ the compromising of personal info & (encrypted) cc info, it was nothing to scream 'no more PS3 for me!!' (and this is coming from someone that often used my debit card for PSN purchases). Hell, for one I've invested too much money & time into my PS3 gaming; secondly I always preferred the type of gaming experience Sony has offered since the PS1 days, that I don't feel a need to 'jump ship'. S*** happens, as they say, and for the most part a lot of my anger & rage is more so directed at the lame-ass hackers that started this mess to begin w/.

Top_dawg35
Top_dawg35

People switching to xbox? The playstation has only had one issue in its lifetime. How many people have already swapped and repaired 5-6 xboxes because of the red rings and all the other hardware issues it had. good luck with that, not to mention all the bigots on headset

jsh020
jsh020

"oh god we lost psn for 2 weeks and had no other negitive effects, OH GOD HAVE MERCY I HATE YOU SONY HOW DARE YOU GET HACKED AGAINST YOUR WILL" i mean dear god, come on, its 2008 all over again when x box 360 went off line for 2 weeks, only difference is that was for a terrible update and this was a legitiment threat to a worldwide compony, and if you relay think 2 weeks without online is somthing to hate a gameing compony for than you clearly dont get outside much, was it a minor inconvenience, of course but thats just that, a MINOR inconvenience.

Xvault77
Xvault77

@Sigil-otaku Well I am pretty sure i mentioned, the halo series, fable series, and gears series. Naruto isn't enough to make people jump ship, niether is Project Gotham or Forza compared to Gran Turismo. Yes there are a few under the radar rpg's and whatnot but Star Ocean got a release later for PS3 as International and got much more to the game and at a cheaper price. And yes it may be my opinion but I have played Banjo-Kazooie Nuts and Bolts and it does not stack up to the quality of Ratchet and Clank as great of a developer as rare is. To each his own, i just think the PS3 has way more exclusive premium titles that I did not even mention such as Modnation racers, LBP, Gran Turismo, God of War, you name it, it does not stop really. If I only had the 360 I would be having a bit of a nerd attack from not playing these select games. ;)

Xvault77
Xvault77

@Kavadias1981 You are absolutely right there. I keep forgetting that. I guess sometimes it really does help to have the newest console out first. I mean if the PS4 comes out before the 360 then I think that may cause some 360 fans to jump ship and quite well could happen with the non loyal sony fans if the new xbox comes out before the PS4.

chazy035
chazy035

The problem with this is PSN users are actually outside of the house...

FLYEboi50
FLYEboi50

nothing beats free. not even hackers. nobody lost anything but a few weekends of online & still i get free sh**. like i said, nothing beats free. 'MERICA!

lmaocarrots
lmaocarrots

Why would I jump ship. Sure the outage was unfortunate, but when I used to play Xbox 360 I went through 4 headsets, 1 controller, and 1 console (Microsoft has terrible product quality). I think I'd rather have a 1 time network crash, than $200 in replacement costs. Switching over to PS3 and PC was one of the best gaming choices I've ever made.