New Assassin's Creed III DLC wiping saves for some

Ubisoft aware of issue affecting "very small number" of players, working on fix; gamers advised to not load saves while DLC is downloading.

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Some Assassin's Creed III players are reporting in the Ubisoft forums that after downloading the game's just-launched Hidden Secrets expansion, their in-game progress has been wiped. A Ubisoft representative has responded to the issue, noting that the company is able to reproduce the problem and is working on a fix or a workaround.

"From what we can tell, this problem seems to be rare and should generally only affect a very small number of players," Ubisoft community developer Gabriel Graziani said. "That said, we're taking the speedy and complete resolution of this very seriously."

To avoid encountering the bug, Graziani said players should not load their Assassin's Creed III save game while the Hidden Secrets DLC is downloading in the background. "This appears to be the key trigger for this bug," he said. "You can do anything else you want to do, just don't load up your saved game and play it while the DLC is downloading."

The Hidden Secrets for Assassin's Creed III launched this week and introduces three new missions (Lost Mayan Ruins, Ghost of War, and Dangerous Secret) that total one hour of gameplay, Ubisoft said. Successful completion of each mission will reward players will new in-game weapons.

In addition, the Hidden Secrets content adds two single-player costumes (a Captain of the Aquila uniform and a traditional Colonial Assassin outfit), as well as a pair of new multiplayer characters: Redcoat and Sharpshooter.

Discussion

60 comments
KorhalKk
KorhalKk

I truly believe the developers of AC3 should engross or clean up the storyline of the series rather than creating "missions". I personally got involved with Connor's story, and even Desmond ( underrated in my opinion, but sadly no one will be better than Ezio ... ) and Ubisfot ain't gave us a chance to penetrate more into both stories. Seems to me that they've spent a lot of time generating this buggy and flaky Anvilnext engine, and didn't have the time to polish and fill the storyline. I know that DLC's and expansions will be made, and ... [SPOILER] ... we will play as templar agents hacking Desmond memories and... [SPOILERENDS] we will have the chance to explore more about Connor, how Desmond descends from him and such but I can't relieve myself of the feeling that game industry and AAAgames are being hastily made to fulfill FU%¨ing deadlines. We all lose in this scenario.

abohamed2012
abohamed2012

very small people have this problem and they know that and trying to fix it ... BUT when a very big num of PC gamers have a low FPS rate in boston and the whole game and they DID NOT DO A THING !!!!!!!!!

johnclear
johnclear

i was downloading some gears 3 dlc a few months ago and after it was finished it had erased everything from my hard drive. profile,saves,dlc,installed games. everything

00J
00J

this is a disclaimer for the 1% - the 1% of game players below 7 years old... Don't do anything while your console is downloading a patch... 

Morokoo
Morokoo

Why would you open the game when a DLC for the game  is downloading?

It is common sense not to do that.

tgwolf
tgwolf

No, not 'wiping'...murdering in cold blood.

JESSITO
JESSITO

rushed pile is fucked

1337hackz
1337hackz

pay $30 bucks to get your saves wiped.

CrimsonCorp
CrimsonCorp

Who plays their games while downloading DLC for that same game at the same time? Maybe it's because I have a bit of OCD, but just thinking of trying that scares the heck out of me. It sounds like a recipe for disaster.

candyass
candyass

Thank you PlayStation Plus for automatically backing up my saves to cloud. This is why you pay for a subscription for consoles, Free Games every month, auto updates& auto saves backups. (without subscription still can play online for free suck it xbox 360 users) :)

SolidTy
SolidTy

Another reason to not buy DLC so quickly. I like to wait on sales or GOTY versions of games.

Anigmar
Anigmar

A lot of people (including myself) bought the season pass, entered the code and didn't get the unlocks. Support has no answers for us and I don't think they care. They took our money and gave us nothing. Awesome.

Bumblebee1138
Bumblebee1138

Now DLCs have bugs too? Sheesh maybe next time bugs will come when you're downloading a patch.....and then you gonna need a bigger patch to patch what patch did....

Elann2008
Elann2008

Or, just back up your game saves....  moving along.

vaillant085
vaillant085

I lost over 25 hrs of hitman absolution because of a bug that deletes your save file. now this garbage! wow you know what im thinking more and more of buying games a couple months down the road, tired of supporting poorly tested games that lauch with a myriad of glitches. how does this garbage even get through testing?

BlunnerS
BlunnerS

It happend to me my save is fucked. Was playing the game while it downloaded and then took me back to the start and the auto save saved over my progress. Not happy

esqueejy
esqueejy

@ carpetfluff....dunno why, but the reply button won't work.  Anyway, nah, it wasn't actually packaged with the GPU.  The code card was made to look like one of the typical code cards you get handed by the retailer as part of the retailer promotions.  Same thing I've received from places like Gae Stop for codes to get a free game or unlockable item etc.  It looked exactly like the one I got for Borderlands 2 at the same time, except that one worked and Borderlands 2 has rocked.  The one for Borderlands 2 also didn't result in wierdness like  links to a customer service company appearing on the supposed download page that then resulted in the customer service people claiming they don't do serviec for the company, emails with links to my free download that didn't work, more links to their obvious front company for getting peoples' info in hopes of hacking them, etc.  Even if you got to Ubisoft's website you can't find a link that is at all helpful in trying to address the issue with Ubisoft directly.  It was a scam...no doubt in my mind.

firedrakes
firedrakes

and that is why i am not a day one dlc downloader

esqueejy
esqueejy

Whatever.  Screw Ubisoft.  I got a code-card for a free d'load of this game when I bought my new NVidia 680 4GB.  Enter code, etc., get emails, etc., and none of it worked.  This was supposed to be an official promotion...it was on their websites, etc.  Then, to add insult to injury, the links to customer support in the emails and on the site  let you send an email and they respond with "we don't do customer support for Ubisoft."  Complete BS.

THEN, I get a hacking attempt on my gmail account (thankfully GMail blocked it cuz it was from China).  Coincidence?  I thnk not.  Can you say SCAM?  So I repeat:  Screw Ubisoft.

xwestsdeaznx
xwestsdeaznx

even the dlc has bugs. good grief ubisoft.

sundown19
sundown19

I love the spin corporate always puts on these things:  "...should generally only affect a very small number of players..."  I think the RROD only affected a small number of players, too.  Plus..."should"..."generally"...how ambiguous can you get?

 

No one is ever honest about these things.  Just once, I'd like to see:

 

"Guys, sorry.  We messed up.  In our haste to release DLC while our game was still relevant, we skimped on most of our testing procedures.  To be fair, if you bought our game at launch and had to download the day 1 patch to fix a myriad of bugs, you already know that we OFTEN do the absolute minimal amount of testing.  Sorry you lost your save game, but don't let that deter you from buying the next iteration of <this game>, due out in exactly one year."

majere613
majere613

I'm almost hesitant to call this a 'bug'- if you try to change the data files for a game whilst also playing it, this sort of thing is going to happen. It certainly must suck for anyone who's had it happen, however.

Silinel
Silinel

Because of the period in which Assassin's Creed III took place, I initially read the headline as "New Assassin's Creed III DLC wiping slaves".

 

I'm like, "Oh come on! Being politically correct is one thing, and works of historical fiction have leeway to adjust the facts, but pretending slavery wasn't going on at the time? Really?"

 

So then I realize my error, and cheer to myself "Yay, slaves still exist!".

 

And then I immediately felt bad again.

Earthbound_X
Earthbound_X

Huh, why would you be playing a game, while the DLC is downloading for that game anyway? That just seems odd.

dylan417
dylan417

Happened to me with Brotherhood's DaVinci DLC. Losing a save file is always a bitch.

vallee05
vallee05

This is starting to happen with a lot of DLC lately, I feel bad for any player who put in as littel as 5 hours in a game or up to a 100hours+ in a game and has had there file deleted, I now keep a back-up file, though it's not usually up to date daily as I may have to replay 10 hours or so but that's better than wasting 200hours fro ma deleted file.

 

I know the ecomony is hard and companies have a deadline to release games to maintain the quarter profits. But I think we need an overal less game, but more high quality games, where games are fully polished. ACIII has the most bugs and gltiches out of the whole series, A game like Dragon's Dogma was released 2/3 finished, this statement was made from the developer. Put the time to release a fully finished product including all content, polsihing, etc. Sucks to see gamers waste hours in a game becasue their file was deleted, A small number of people have been affected, doesn't matter the number it's unacceptable.

 

chronocommander
chronocommander

Consoles should have automatic save backups, just keep a backup whenever a patch or dlc is detected and there, these terrible issues at least don't make you lose progress in an open world game. Save corruption/deletion is one of the worst things that can happen in any game, nevermind an impossible final boss, the save gets wiped on a game you spend several dozen hours playing, it won't kill your in-game character, it'll kill the motivation to play your $60 game again!

OmegaSabre
OmegaSabre

GO AC3 DEVELOPERS!!!

Really stuff like this should get you the dlc for free -_-

hardeddie
hardeddie

'Very small number of players' is still food for you developers. Fix the game!

DeusAlex
DeusAlex

 @MorokooI'm sure a lot of them are learning the hard way. Can you imagine all those hours and progress being wiped out?

 

00J
00J

 @JESSITO are you 7 years old? lol 

Rushed pile... LOL 

 

Do you know how many lines of code that game has? Do you know the expertise that has to go into the game, don't even talk about a patch that has to find and re-write files... 

RiKanKiDD
RiKanKiDD

 @1337hackz

 The people who made this mistake got their game wiped. Dont load games while downloading patches.

CrimsonCorp
CrimsonCorp

 @candyass

 Where the heck did that come from? console wars forum is that way --->

 

Smh.... Feels so good to have both consoles.

Elann2008
Elann2008

 @esqueejy 

That's not Ubisoft's fault lol.  Call their customer support.  That's why we have phones!

Carpetfluff
Carpetfluff

 @esqueejy That sounds more like your Chinese-made video card had a scam card packed with it; hardly Ubisoft's fault.

Morokoo
Morokoo

 @xwestsdeaznx 

How does the DLC have bugs?

It is just a plain stupid idea to PLAY THE GAME while an Add-on to it is downloading, I mean jeez.

Carpetfluff
Carpetfluff

 @sundown19 To be fair; I don't know if anyone would think to test the 'what happens if you load a saved game while this dlc is still downloading in the background' scenario.

Morokoo
Morokoo

 @majere613 

I don't feel any pity for people who did it, it is just plain stupid to play something while an add-on to it is downloading.

sundown19
sundown19

 @majere613 I dunno Raist, I don't see how downloading missions / extra characters has anything to do with your save file.

 

And data loss will always be called a bug.

emperiox
emperiox

 @dylan417 Ghost Recon Future Soldier for me. I was so pissed. I did all the unlocks and everything. Ubisoft totally f'd me >.<

 

Morokoo
Morokoo

 @OmegaSabre 

Wouldn't happen if people weren't stupid in the first place. :D

nedrith
nedrith

 @CrimsonCorp  @candyass While It does sound Fanboyish and I have all 3 consoles + all handhelds + Wii U he does make a point. I can remember quite a few other news stories about games deleting and/or corrupting saves, PS+ does a great job of backing up saves. 

 

Manual backups are nice but how many people actually remember to do them.

sundown19
sundown19

 @Morokoo  @majere613 I still don't see how...

 

We're talking about network usage, and hard drive writes...which can, do, and should be done in the background.  Think about if Windows could only update while you weren't using it.  Or any of the myriad apps on your phone.

JESSITO
JESSITO

 @nedrith  @CrimsonCorp  @candyass from a guy that has ps3, xbox 360, and pc, xbox live is by far the best online service, ps3 online play is fuckin shitty, good free games tho i will admit

sundown19
sundown19

 @mlcarter815 I love it - it mirrors our work philosophy:  "Please work, please work, please work!"