MMO ArcheAge Players Getting Refunds After Bots Make Unauthorized Purchases

Trion Worlds confirms no security breach occurred; affected players getting full refunds.

Earlier this week, numerous ArcheAge players wrote in the game's forums that their accounts were seeing unauthorized transactions, in some cases totalling as much as $150. Now, publisher Trion Worlds has responded, issuing a statement that explains the situation.

"Let us start by saying this very clearly: Trion Worlds' security has not been compromised in any way," the publisher said. "There has been absolutely no breach in Trion's servers."

The unauthorized transactions were the result of bots obtaining user information from other sites and then gaining access to ArcheAge accounts if the username/password combinations matched up. What happened was, unfortunately, not a new occurrence, a Trion Worlds representative said.

"If players consistently use simple or repeated passwords across different online services, these bots may get access to their accounts," Trion Worlds said. "Because of the current momentum around ArcheAge, hundreds of millions of such attempts were made from well over a million different IP addresses in the last few weeks, only a fraction of which ended up being successful [on August 26]."

Trion Worlds will provide full refunds to affected players, some of whom say they were affected even though they never played ArchAge. And beginning tomorrow, Trion Worlds will roll out a new security feature to its Glyph account management system that will ask you to input a special, one-time-use code when accessing the service from another computer or a computer you haven't used in a while.

You should also change your password and make sure you don't use the same password for multiple sites, Trion Worlds said (though that is good advice anyway). You can change your Trion Worlds password right now through this link.

ArcheAge is a PC MMO created by Jake Song, the man perhaps best known for his work on the Lineage series. The game, developed by XLGames, aims to separate itself from the pack by letting players adventure through the world at their own pace and by blazing their own trails. You won't find pre-defined paths. For more, check out GameSpot's previous coverage.

Eddie Makuch is a news editor at GameSpot, and you can follow him on Twitter @EddieMakuch

For all of GameSpot's news coverage, check out our hub. Got a news tip or want to contact us directly? Email news@gamespot.com

Written By

Eddie Makuch is a news editor at GameSpot, and would like to see the Whalers return to Hartford.

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Discussion

28 comments
reliantlolz
reliantlolz

I wasn't affected. I don't use the same password for games as for other websites; it's not hard to do.

I've been doing this since I started playing games because I don't want ppl to have access to my Credit Card by using the same email and password as I use for my credit card account or other financial/personal accounts. Simple logic, use your brains people.

ggregd
ggregd

Very few people alive on the planet can memorize a different "strong" password for every site they log into with sensitive information.  We need to get past passwords and onto some other unique identifier.  Too bad people are so resistant to biometric and chips.

Also:  xkcd dot com/936/

ggregd
ggregd

Very few people alive on the planet can memorize a different "strong" password for every site they log into with sensitive information.  We need to get past passwords and onto some other unique identifier.  Too bad people are so resistant to biometric and chips.

Also this: http://xkcd.com/936/ 

JG666
JG666

Similar things happened to me quite a while ago for Rift, so I cancel the credit card payment, remove the game and never play anything that is under " Trion"

ratchet200
ratchet200

This actually happened to me. 4 unauthorised transactions for the most expensive package which I think was $150 each. Hopefully they manage to refund EVERYONE who was effected by this.


Mind you, I already bought the cheapest beta access pack so I already had access.

phili878
phili878

Hey, a lot of this happened also in the DEFIANCE game by Trion ! The defiance forums yesterday had several people complaining about the same issue....  I play Defiance, oh crap, it is time to call my credit card company :(

damnyou444
damnyou444

Trion not fixing their glyph launcher caused the problem  at the 1st place. Not to mention the game has other major problem yet to be fixed !

Pelezinho777
Pelezinho777

And please, don't lie about DX11! Selected option turns out to be DX10! And I was wondering why my game ran like cr@p...

Barighm
Barighm

This is why you should use prepaid time cards or prepaid credits cards instead of attaching your main credit card to online services (short of huge websites like Amazon).


I'm also not sure what they mean about players blazing their own trails. I found my questing experience to be very direct and linear. The game also features one of the dumbest crafting systems ever. You literally need to spend a special currency just to open loot bags. If you're out, you can't loot the bag! This currency is also applied to crafting. There is no passing the time between quests by crafting. If you're out of this currency, you literally can't do anything.


The game does have a neat battle and leveling system though. You don't so much pick a class as you pick three different classes to make up your character's abilities, then you level up the abilities you want as you go.

snakebite6x6x6
snakebite6x6x6

I received my beta invite, tried to play....


...however, for the life of me I cannot understand how a modern PC game would lack an option to invert the y-axis on my mouse.  

I know the game is beta, but the option to invert has been in almost every PC game since the late 90's....so there really is no excuse for not having it.


Well, here's hoping that they add it before the final release.

StHapns247
StHapns247

At this point shouldn't a "one time use code" be a requirement from day one? Especially when your credit card may be attached to an account?

It seems like every service has this type of added security these days.

wookiegr
wookiegr

Move along... move along... these aren't the xb0ts you're looking for.

oflow
oflow

well so far for me at least this beta has been a trainwreck.  Theres tons of people that cant even get the game to launch, people that actually paid $150 to access the beta. That hackshield program is terrible and the the installer has all kinds of folder pathing issues that keep the game from launching as well.


The installer will actually sometimes keep running and reinstalling parts of the client and fill up your hdd.

Support is almost non existent or they want you turn turn off all your av, firewalls and foool around in the registry of your pc to get it to load.  No thanks.

Fix your game Trion.

Darkangel2154
Darkangel2154

Good tip for any gamer that plays many different online games. 

Get a note pad "mine is from diablo 3 when i bought the game in the box" 

Then write down each game you play on different pages and write your username and password under them.

Try your best to "MAX" out how many characters can be used for your passwords.

Since all your passwords and usernames are written down, you will never forget them and have the best security "you" can make.

Caldrin
Caldrin

@Pelezinho777 not that I have even looked into this as I dont like tha game but how do you know its DX10 ?

The_Last_Paladi
The_Last_Paladi

@Barighm Actually, using pre-paid credit cards are worse as they tend to be connected to your bank account.  If you use pre-paid credit card it is a lot harder to get your money back.  Using credit card is actually a smarter thing to do since it isn't your money per say, and there are usually better safeguards.

OldDirtyCR
OldDirtyCR

@snakebite6x6x6 I'm pretty sure you can invert it in Windows mouse settings. Obviously not an excuse for the dev's but it's a way to alleviate your problem.

hansbeej
hansbeej

@snakebite6x6x6 I've noticed several beta or early gold versions of MMO's from Asia and eastern Europe lacked the option to invert the Y-axis. Maybe it's not a huge preference for their usual demographics. It's a requirement for me - I just can't get used to playing on a PC without an inverted Y (aside from adventure and RTS games, of course). 

Barighm
Barighm

@oflow Did you install the game to the public folder? Win 7 has a habit of crashing games if you install them to the main Windows folder. You need to install them to the public folder.

snakebite6x6x6
snakebite6x6x6

@oflow In their defense, it's not their game.....they are just handling the localization and distribution.


Pelezinho777
Pelezinho777

@Caldrin When you open system.cfg file it clearly specifies render device as directx 10.

oflow
oflow

@Barighm @oflow I have literally tried every fix I can find on their forums outside of reformatting my computer.  I'm not doing that to play a game.

oflow
oflow

@snakebite6x6x6 @oflow ya i understand but they need to do a better job at it, especially considering they charged people a lot of money to access the beta.  At this point I have given up even playing it til its runs better.  Also, I understand its a beta and there are bugs, but there are a LOT of people besides me that cant even get the game to run.

Just look at the posts on this forum:
http://forums.archeagegame.com/forumdisplay.php?38-ArcheAge-Beta-Technical-Support