Microsoft responds to Xbox One backlash - "This isn't a sprint"

Xbox executive Phil Spencer says "the reaction is complete when the product is on the shelf."

Microsoft has responded to the backlash surrounding the Xbox One and its controversial used-game and connectivity policies. Speaking with GameSpot today, corporate vice president at Microsoft Game Studios Phil Spencer said gamers will ultimately vote with their wallets.

"We always knew that our story would play out over time. And even now, I would say, this isn't a sprint," Spencer said. "The platform launches this November; we've got more content to share."

"There are other means like Gamescom [and] TGS coming that will still continue to put a value [proposition] on what we're bringing to market," he added. "The reaction, I think, is complete when the product is on the shelf and it has a price and it has a content library and consumers vote."

"And that's the date I'm looking forward to."

The Xbox One mandates users connect to the Internet once every 24 hours to authenticate games. In addition, the console supports used games, but decisions about allowing or denying them will be left up to individual publishers.

GameSpot contacted major publishers including Activision Blizzard, Electronic Arts, Capcom, Bethesda, Warner Bros., Take-Two, Ubisoft, and Konami about their stance on Xbox One used games and did not receive a definitive stance from any company.

Got a news tip or want to contact us directly? Email news@gamespot.com

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Eddie Makuch

Eddie Makuch is a news editor at GameSpot, and would like to see the Whalers return to Hartford.
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3834 comments
The-Dark-Slayer
The-Dark-Slayer

I quote Phil Spencer said gamers will ultimately vote with their wallets.yeah  you  will  see  Phil Spencer you  will see

Sonny1687
Sonny1687

I will never support this greediness, I love Xbox 360 but it looks like with Xbox one they are trying to drain out every penny from everybody who likes to play games. Also Microsoft is one of companies that is providing our personal data for "our safety" from the "terrorists" to the government. Government is monitoring everything we do with our phones, e-mails and by all other means they have access to. I will not help them put a camera in my living room. It's an easy decision for me PS4.

TokyoDreaming
TokyoDreaming

$500 for an ugly cable box with some sort of 'gaming' tacked on?

I'm good. :D

poseidion
poseidion

Phil: you can go to the shelves and pick it yourself. You won't see me opening my wallet for your green box, but rather for the blue box.

Sneaky_Potato
Sneaky_Potato

I have been an XBOX hardcore fan since day one...down with PS....but these new restrictions make me sick and completely embarrassed to even own an XBOX, I took mine to gamestop and sold it the day after E3 ended to put money twords the PS4. I just hate to see Master Chief crash and burn with them, you will be missed. And as for Microsoft, after years of loyalty you dare do this to us?? @%&# you. Do not act shocked microsoft, it is no wonder why your stock fell and Sony's stock flourished the day of the reveals. Pathetic.

philuk2000
philuk2000

xbox one already dead on arrival unless:

Access to services like Netflix, Hulu, etc don't require a paid for subscription
The current DRM restrictions are dropped
The price is lowered or Kinect is not bundled so making it cheaper
Always on internet is dropped

penpusher
penpusher

Not touching it until they drop those ridiculous restrictions :)

udmatador
udmatador

Just remember, you're renting that xbox.

BoltNinety
BoltNinety

Already bought mine. Can't wait.

BlackFalcon128
BlackFalcon128

someone needs to be fired.....specifically the guy who came up with these ideas.  

ulrik44
ulrik44

Yea i hate all wayes online and i hate ms idea of you need to do did and that i just want to play games ffs i paied for the xobox so its mine dont even try to make me pay more and rare go close your damm studio you suck big time! after ms got hands on you !

brycekoenig19
brycekoenig19

fuck allways on , get fucked thats bullshit !

BadDad001
BadDad001

Do all really believe Microsoft want you to log on daily to confirm the games are not fake, they have already stated they are going to use to gather information on what you watch for marketing purposes, it's a data gather tool, if like me you use the Xbox to play games occasionally, not a die hard online gamer, why as I have said previously would I turn it on everyday for the Internet to connect, I only wish to play games, not use the Halo TV option. Please Xbox update what you offering.

itsdanaman
itsdanaman

I have an Xbox360 and PS3,(I had the original Xbox too) I like them both, prefer the Xbox controller.  I play single player games, they are an escape and I like a story, don't like multiplayer. It seems that renting games is no longer an option with the XBone and the used game policy is going to drive up the price of games for a much longer time. You can pick up games a few months old for discounted prices and used games from services like gamefly at really great prices. Digital distribution is convenient but it will drive prices up on XBone games for months or even years after a game release. The download is almost always more than a physical copy (if you do somes shopping around). I am usually an early adopter but not this go round. I think Microsoft lost me as a customer with the no rental no loaning games policy. I sometimes exchange games with a friend and now that would no longer be an option? If I was going to get a new system based on the info so far I would go with the PS4. I will miss playing new Halo games though, I have always enjoyed them.

Atom1982
Atom1982

Seriously I don't even know why we have Fanboy's that are particular to ANY system now. Ya know what, I still play my Atari 2600 and NES! I like both systems, made by 2 different companies! There both Great! Ya know what, I own a PS3 and an xbox 360 as well - Why? cause both systems offer something different.  When these systems come out, I will probably own both as well.   For those that can't afford both systems, do your F@$King research and see what you like better instead of Flaming one company or the other.  Both systems offer different games, experiences, perks and so forth.. just do a bit of research.     

DCUltrapro
DCUltrapro

So if I don't turn my xbox one on for a week what happens?

Tjean101
Tjean101

I understand some of the backlash on "Always On" especially people that live in rural area without proper access to high speed internet. But, Xbox One will offer a new service that requires you to always be connected to the internet. This is Diablo 3 all over again. The future in gaming is DLC, Auto-update, and redesign and add-on. I must say that I stand by microsoft, online connectivity is a must for the future of gaming and used game market is hurting the industry. I'm not talking about the major AAA title were used game market is simply reduce their massive earning. I'm talking about small developper that barely break even, that their game create a following over time. Sadly, 80% or so of the developper revenues are made in the first 3 months, then the used game market take over and profit goes to Gamestop and other resellers. 

I can't wait for the digital market to replace the retail market. Then we can see more digital special. True game value will be set by gamers not developpers and selling used game would be a thing of the past. VIVA LA DIGITAL WORLD!!!!!

Nintendo is embracing the digital market... Midnight release of Animal Crossing on 3DS eshop.... somehow the shipment of Fire Emblem 3ds was delayed by 1 days at all Canadian outlet.... No problem just go on the eshop.... you might not have a game cartrige but always having the game on my 3DS as been a blessing.  

Beside, like the Microsoft executive have said phone thetering is all the bandwhith need in order to check-in!!! I don't like Xbox One $500 price point but Kinect 2.0 might just bridge the gap between the value of a PS4 @$399 and Xbox one @$500.

hordaak
hordaak

DAMN i am  so tired of ps4 babies just talking about always online this, can't share that. Get your system and stfu. funny, xbox peeps talk about GAMES and BETTER exclusives. Thats right, i said better games b*tches. interconnectivity. sweet ass moves my ass can make with the bad ass kinect. thats right kinnect b*tches. GAMES, EXCLUSIVES, SWEET ASS SYSTEM. better controller. oh yeah, thats right. the controller for both the ps3 and ps4 SUCK compared with the xbox controller. amirite xbox peeps? so you keep talking about how you cant share your games (you can with the xbox, just log in at your friends house). your cell phone is always online...you might have cable tv...you most likely have internet at your house. if your cell phone didnt work for one day then you would FREAK OUT. if your house internet went out, you would FREAK OUT. oh, but the xbox uses that to COMBAT PIRACY, and you trip. so...you DONT want to be connected to the internet..yet you would FREAK out if...your internet went away....oh, but you care soooooo much about those that dont have internet...go donate money to the poor then if you care about other peeps so much you hypocrite. start talking about games, start talking about integration, what other things the ps4 excels in, or just S T F U CRYBABY. PS4 converts,  you are getting the ps4 out of SPITE and you will regret it when all your old xbox friends are playing halo 5 or the other sweet exclusives and you are stuck playing the sorry ps4 games you never cared for and suck. besides, METAL GEAR, FINAL FANTASY, AND KINGDOM HEARTS IS COMING TO THE XBOX ONE HOOKERS!!!!

this ends my rant. feel free to respond to my deaf ears. 

jophy
jophy

"when the product is on the shelf." the problem is the product is never leaving the shelf either

CustomPCDesktop
CustomPCDesktop

As I mentioned, there are faults with the service but you represent a minority of gamers who will have issues with this service. The majority of online gamers game from there homes with a constant and reliable Internet connection. I Never said that everyone who dislikes the always on technology is a pirate or pirates games-- you completely misunderstood my argument and tried to misconstrue my point. Nevertheless, Microsoft's Xbox One may accommodate gamers like you regarding your situation, the console isn't even on store shelves yet, so wait and see because your situation is a likelihood for a small market of gamers and Microsoft is about maximizing their profit!

HeroinSoap
HeroinSoap

After much confusion, Microsoft have finally outlined how their used games policy will work on the Xbox One.

- Buy the way you want—disc or digital—on the same day: You’ll be able to buy disc-based games at traditional retailers or online through Xbox Live, on day of release. Discs will continue to be a great way to install your games quickly.

- Access your entire games library from any Xbox One—no discs required: After signing in and installing, you can play any of your games from any Xbox One because a digital copy of your game is stored on your console and in the cloud. So, for example, while you are logged in at your friend’s house, you can play your games.

- Share access to your games with everyone inside your home: Your friends and family, your guests and acquaintances get unlimited access to all of your games. Anyone can play your games on your console–regardless of whether you are logged in or their relationship to you.

- Give your family access to your entire games library anytime, anywhere: Xbox One will enable new forms of access for families. Up to ten members of your family can log in and play from your shared games library on any Xbox One. Just like today, a family member can play your copy of Forza Motorsport at a friend’s house. Only now, they will see not just Forza, but all of your shared games. You can always play your games, and any one of your family members can be playing from your shared library at a given time.

– Trade-in and resell your disc-based games: Today, some gamers choose to sell their old disc-based games back for cash and credit. We designed Xbox One so game publishers can enable you to trade in your games at participating retailers. Microsoft does not charge a platform fee to retailers, publishers, or consumers for enabling transfer of these games.

– Give your games to friends: Xbox One is designed so game publishers can enable you to give your disc-based games to your friends. There are no fees charged as part of these transfers. There are two requirements: you can only give them to people who have been on your friends list for at least 30 days and each game can only be given once.

SPREAD THE WORD!!!!

wtfkevo
wtfkevo

SMH... why would any sane person care at all about what a complete stranger is buying? Buy what you want, and enjoy it. I'm actually embarrassed I went out of my way to create an account, just to post this. I'm an xbox owner, but I'm not going down the block, handing out flyers to everyone, and protesting the PS4. 

BTW... for the people that do not understand the quote, "Vote with their wallets" means that in the end, people that vote for xbox will buy an xbox, and the people who vote for PS4 will buy a PS4. Couldn't believe some of you can't comprehend that. But I guess anything that compliments your "hate" for one side or the other, doesn't need to be understood to be used as ammo

JJR82
JJR82

Vote for our wallets.  The outrage against the Xbox One is so huge that all that content the Xbox One isn't going to mean a damn when you've alienated and angered even your diehard fans, the media, and many console gamers.  This news topic confirms it, Microsoft are the biggest idiots in the console gaming world and they're so damn blind is really sad.  I'm a big Xbox fan, and I'm avoiding the Xbox One at all costs, can only afford one console and I'm moving to the PS4 even tho the content is definitely not as good as the Xbox One, and I know there are a ton of gamers in the same situation.  God Microsoft, never thought I would say this, but you guys deserve to sink ship like Sega has in the console hardware industry for being so blind and stupid. 

shantyshocker
shantyshocker

Alot of you Americans seemed convinced of buying the Xbox One since you guys got great internet connection but what about those outside that wanted to buy it, I have been with the Xbox 360 for 5 years now  and I really want to buy the new console especially the exclusives like Halo, but its hard for me to put my money on these because of these restrictions like the always online DRM, though there are some features that look great in Xbox One and looked innovtive.

When Microsoft promised that its all about games games games at E3 alot us wanted answers as to why is it really necessary to be always online, the only answer we got is "If you don't have internet connection, buy a Xbox 360"...I mean really..What the fuck!? They avoided that question when alot of us were looking forward to!

Even when MS where giving out free games like Fable 3 I can't download it because it is region locked!

Its great that you foreigners have some great internet connection but for those of us aren't too glad about our internet services, especially for those in the comments spouting insults of those who don't have proper internet but are interested in the X1! Wow what a warming community that was...  

I think it will all come down to US sales and just downright forget all the others.

Birth_By_Sorrow
Birth_By_Sorrow

MS is retaining possession of your legally purchased disc based software. There is no ifs, ands, or buts about it. If for some reason your internet goes down, you lose or need to cut it off entirely, or are someone who does not only play his console at home with no wifi wherever you transport it to then you are out of luck. The internet is essentially a mandatory accessory that comes from another party which is subject to your ISP's issues and problems.  You are relying on one company just to use something you purchased from another. Too many variables come into play for me to find this acceptable. 

basey
basey

I have read that you can "tether your mobile phone to your xbox one to complete the 24 hour check in" 

can someone explain to me exactly  how this would work? i have a samsung galaxy s3 at the moment if that helps.

sexyeyes79
sexyeyes79

I will make this clear, I do not support cloud services or always on drm for any gaming platform, console or PC.  What I want is for people to stand up for their consumer rights and demand better treatment from the companies they buy from.

sexyeyes79
sexyeyes79

Come on Mr wannabe cool kid.  40 my ass.  My teenage daughter has more sense than some dumbass such as you.

sexyeyes79
sexyeyes79

I'm also a electrical engineer, bet you'd drop out the first day.

sexyeyes79
sexyeyes79

I've been always online since 1994, tell MS shill, what does that have to do with MY RIGHT TO OWN WHAT I BUY?  Spin it all you want, I am MS certified professional and know what the advantages of the cloud are for.  One thing they are not better for is owning your media.  Cloud services belong in office environments to sync access to data among coworkers.  Cloud services in your proposal are a trick to implement DRM.  With the advances in CPU's, memory access,  and GPU's , ai, physics, post processing, textures, etc, do not need a cloud service.  Your excuse may fool someone who is young, and or ignorant to their consumer rights but I am no ones fool.

SuperLegends
SuperLegends

PS4 so going to cream Xbone this gen...MS is making sure of that...lol, 24 hour service haha

sexyeyes79
sexyeyes79

I've been a fan and supporter of MS since 1987 and have MS certification.  I've had roadrunner broadband since 1994.  None of that means shit to me when MY game console can't play MY games I bought without being connected online.  This is beyond some stupid childish fanboy war.  This is a consumer rights issue and no amount of phony PR talk is going to fool this long time MS customer.

waggs
waggs

Microsoft doesn't get it!  They have tipped their hand.  They don't let you buy games.  Their "license" service that requires you to buy a $500 monstrosity is not going to "gain value".  The more Xbone games you buy, the more games you lose access to when they exercise their service suspension clause.

BadDad001
BadDad001

What a croc of rubbish, as an occasional online player why would I wish to connect at least once a day, it stops me using my old 360 games, no bluetooth, cannot use other peoples games without been charged for the privilege, I was not a PS lover, but they are wiping the floor with microsoft, wake up and smell the coffee before its to late, listen to your fans, I am thinking long and hard about ditching Xbox and will not be dashing out to buy one in November unless things change.

PureJagin
PureJagin

God, you'd think Microsoft would realize their mistake after seeing the consumer's reactions, along with how much better Playstation is doing. But nope! Microsoft instead acts like an ignorant little shit and outright ignores the consumers, along with lashing out at them, and insulting them in regards to the required internet. I never hated Microsoft, but after seeing how they've acted once realizing that Sony has won, I can see that they only care about the money and not the actual gaming experience. So, congrats Microsoft, you now have one more dedicated Playstation consumer who hates you :)

rem234
rem234

I dont think a lot of people are really looking at what the Xbox one offers. I think a lot of people are seeing the console with a tint because of the things they believe.

1. Xbox One will not block used games, their policy is the same as Sonys

2.While you do need to connect every 24 hours, it has been confirmed that you can even use a cell phone to make the required ping.

3. The sharing of games has several cool options, Up to 10 chosen "family" can access your entire library from anywhere. (this is limited to one of these people on a given game at a time though, and this does not block you from playing). You share your library of games with anyone using the same xbox (provided you want to). Your Xbox Gold will share with people on the same box. And also the one people are worried about is that outside the ones above you can share a given game with a person once, but that is the game can be shared with a given person once, but that is still multiple sharings.

4 Kinect while included with every system and must be plugged into the system. However every feature of the kinect can be turned off.

These things are not as bad as it seems, Im not saying they are all great policies, but i think more the lack of clarity and explanation has caused problems than some of the actual policies. Oh and i just want to point out that smartglass is an app for Tablets and phones, it is not its own device.

And just to help here are references.

1. http://news.xbox.com/2013/06/license
2.http://www.oxm.co.uk/56259/xbox-one-online-authentication-uses-kilobytes-of-data-phil-harrison/
3 a. http://news.xbox.com/2013/06/license
3 b. http://arstechnica.com/gaming/2013/06/microsoft-defends-the-xbox-ones-licensing-used-game-policies/
4. http://news.xbox.com/2013/06/privacy

renger6002
renger6002

Wow gamers have got to be the biggest group of overreactors I have ever seen. Settle down children. It's not as bad as you're making it out to be. Don't make this about being angry just for the sake of it. This shouldn't even be that controversial

BusyBusyPanda
BusyBusyPanda

Does anyone else read the words "The reaction, I think, is complete when the product is on the shelf and it has a price and it has a content library and consumers vote." -Phil Spencer and think my God! That guy is just as delusional as Mitt Romney was a week before the election! If he really wants to tell us consumers to "vote" when the product is out I as a consumer am going to tell you right now I sure as heck refuse to buy any product that doesn't have enough transparency to tell me what the heck it does or doesn't do! Especially when that product's user agreement bans the user from EVER suing them in a class action law suit. So they could legally swindle me out of $500 alone just for a console that I might not be able to use for gaming because I don't have an internet connection and they won't even explain all the details of how or why to me? I'm not going to wait for launch day to say it I'm "voting" PS4! Unless of course they deign to give some better answers than "buy one and see if you like it." with electronics such as these you CAN'T return the thing to the store for it's full value so they want me to make an investment with no return value on trust!? I don't trust anyone with a user agreement that bars users from suing.

Polynecro
Polynecro

Seriously, what is wrong with MS's PR division?  They actually have the superior game sharing system that far outshines the PS4, and it's not even close.  They are now saying that anyone in your 10 person "family" network can have free access to your entire game library.  The only catch is that only one person can be playing one game at any given time.  Try sharing your PS4 disc with 10 people spread over 4,000 miles all at once.

Why can't MS talk about these features more?


http://www.kotaku.com.au/2013/06/xbox-one-drm-doesnt-care-where-your-family-members-are/

ajleo
ajleo

R.I.P Xbox :(

CustomPCDesktop
CustomPCDesktop

I honestly believe that the people complaining about the Xbox one’s "always on technology" are a majority of big-mouth people who pirate or support piracy. Yes, there are the negative side affects of always on Technology, but if you're Internet service provider is that unreliable, then why on Earth would you continue to have an unreliable service, let alone pay for it?


As a gamer and supporter of new advancements in technology, I know first hand the destructive consequences piracy has had on the industry, and more importantly, innovation. Developers aren't willing to go above and beyond with their projects with the fear of greedy, lowlifes willing to avoid the price tag and look for ways around to steal property. As a result, developers are unwilling and uninspired to create new and groundbreaking technologies that the whole world benefits from. All types of video games, have the potential to do the greatest good and inspire many in ways that books, music and movies fail to do these days. Why is it that most artists today, wither it’s musicians, actors, etc. aren’t that inspiring as; say, from a time period where piracy wasn’t a “mouse click” away? The fear of losing what they so hardly worked for stands as a detriment.

I support any and all ways game developers/publishers take to protect their investment and sale. They have the right to protect themselves against people who steal their hard earned work. There is no excuse for piracy.

TexasAnMGrad2K
TexasAnMGrad2K

So, what exactly happens if you don't log on to XBL every 24 hours? I just finished 'Spec Ops: The Line' late Sunday night. Haven't turned my 360 on again since. Waiting for 'Gears Judgement' to arrive from Gamefly by Friday. 

I don't leave my 360 on all the time, and when I'm done playing I shut it off. Going two, three, five days without me turning it on is normal for me.

Soulreavercross
Soulreavercross moderator

"Phil Spencer said gamers will ultimately vote with their wallets."

So M$ is basically saying we are all stupid enough to buy their garbage?

Kriz7nwa
Kriz7nwa

"The platform launches this November; we've got more content to share." Well you better share that an quick, before...too late

hordaak
hordaak

i have both the xbox 360 and ps3. i logged on the ps3 earlier today, and I had to update the operating system. OH YOU DONT KNOW WHAT IM TALKING ABOUT??? I havent played MSG in awhile and I put that in...UPDATE USING THE INTERNET...oh, never happened to you? I see. wtf is the problem with needing an internet connection. In the past- "I like ps3 because you dont need to pay to use multiplayer" today "oh, yeah, i have to pay, but it's cool..i was joking about not having to pay for multiplayer, no its totally cool now"