Microsoft explains Modern Warfare 2 DLC debacle

Software giant says Stimulus Package was accidentally released before latest Call of Duty received Xbox Live title update, still mopping up prepaid-card issues.

Just weeks after it was criticized for its $15 price, the Call of Duty: Modern Warfare 2 - Stimulus Package launched on Xbox Live. To put it mildly, the results were less than optimal. No sooner had the five-map pack gone on sale than reports began to flow in that the game's matchmaking was broken and the maps were not loading. Purchasing problems were also widely reported.

Late yesterday, Microsoft explained the whole debacle on its Xbox Live Operations Blog. "Through a process failure on our part, the Modern Warfare 2 Stimulus Package was released this morning before the Title Update (TU) for MW2 was available," wrote Xbox Live operations manager Eric Neustadter under his Gamertag "e." "Unfortunately, the Stimulus Package doesn't function correctly without the TU. Once they had been released out of order, it wasn't a simple thing for us to resolve. For a couple of hours, the result was unpredictable, but most people couldn't get into a game through matchmaking. In technical terms, it was a big hairball that we had to unwind."

"Well, that's your problem right there. Your title update goes out before your DLC."

Microsoft claims that the majority of issues were resolved about 11 a.m. PDT yesterday. However, the Xbox Live Support Twitter page shows that some players are still reporting matchmaking issues. Microsoft said it is also sorting out some billing issues.

"These are primarily around the redeeming of POSA cards--POSA stands for 'Point of Sale Activation,'" Neustadter explained. "These are the cards that you buy at a retail store that they then activate for you at the checkout register. Some cards that were properly activated at the retailer are reporting back to us as not having been activated yet. You haven't done anything wrong, you won't lose your money, and you don't need to go back to the store--just hang in there and try again in a few hours. The Stimulus Package has been so popular that our POSA vendors that make those magic point cards work are a little backed up."

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Discussion

516 comments
CTBradums
CTBradums

I love the game, but it's impossible to deny how glitchy it is - or how easy it is for people to abuse multiplayer glitches and flaws.

VXLbeast
VXLbeast

GLitchy game...with glitchy DLC.

Dull47
Dull47

Now I'm actually glad the pack came out on the Xbox before the PS3. Hopefully they'll have their *stuff* together by then and I won't have to deal with this!

AkiraSAS
AkiraSAS

Why am i not surprised....!?

Flint247
Flint247

It's a good thing I switched from MW2 to Halo 3/ODST.

shivLasers
shivLasers

So first they pissed off the pc users by saying no dedicated servers on mw2, then they pissed off more people by adding $10 onto the price tag. Then they piss off the mw2 fan base on the ps3 side by delaying the stimulus package and making it 50% more expensive than normal dlc. Then they piss off the smaller companies and shareholders when they fire some of the greatest gaming minds in the world. Now they are pissing off loyal 360 fans by giving out buggy map packs?

fillup0
fillup0

In later news, the BFBC2 map packs are out! They are free and actually work upon release day!

Xtos89
Xtos89

get a ps3. Problem solved. And dont pay 15$ for a crappy map pack ;)

Shantmaster_K
Shantmaster_K

Ya quite disappointed with this. I just went back to walmart where I bought my game card and got my money back. It is ridicuolous to pay $15 dollars when almost have the maps are just ones stolen from CoD4. It should of been 5 new maps plus the 2 old maps... then I would of been happy with it. But I still suckered in and got the "stimulus package". Bad name for the map pack imo.

xmikezterx
xmikezterx

I dont even care wut the hel happens to this game. i got bad company 2. and anyone with a brain can see that more guns, bigger maps, kikas vehicles, and an ultimate squad system is better than these tiny maps for fifteen bucks and an overall overated game. ( oh ya, and dlc for bc2 so far has been free)

gameguy0697
gameguy0697

ok Microsoft i have a question for you...when is the TU coming out then????? cuz i don't have it.

SpinoRaptor24
SpinoRaptor24

This is a joke. $15 for a broken, overpriced map pack. Is this how Activision says thank you to its consumers who purchased over 14 million copies of their overrated game? Why waste your money on that when you can purchase Toy Soldiers (for the same amount) on Xbox Live, one of the best arcade games out there? Or better yet buy Braid.

snaggleoooo
snaggleoooo

For one of the best selling games ever, this seems like a massive cash grab. Obviously no loyalty to customers. I'm glad I went with BC2 over MW2.

Shark-mky
Shark-mky

Microsoft is and always been a joke to start with... Plus, paying Live so you can play online on top of what you spend on the console, games, etc... Even bigger joke. That´s is why I gave away my xbox and Im very happy with PS3

ironkitty64
ironkitty64

Sony do Nothing to help their consumers so that why i went out and bought an xbox360 :)

pattyp77
pattyp77

@Override3215, "xbox live- you pay us to make mistakes!" That is GOLD!!! Every time PSN has an issue like that its always "I'm so glad I pay Microsoft for the privilege" from the XBots... Well I guess It doesn't matter who or what you pay... So I'll stick with the FREE service thanks.

SouthernMayhem
SouthernMayhem

As GameSpot has just reminded me, be careful not to offend the wrong people with your comments. Apparently, the grumpy guy I argued with reported me. I've read much more hateful and violent comments on this same posting and they're still up. Sorry angry guy. God bless you.

gameguy0697
gameguy0697

DUDE!!! i was wundering why the tittles weren't up yet!

Ozzie234
Ozzie234

Just go Bad Company 2, and put a little time into it. Beats MW2 by a mile (no bull)

HighRisk12345
HighRisk12345

i would buy it if it had new gun colors & all the guns from cod4 with all the maps from cod4 with new titles & emblems with the 3 new maps

gobbo00
gobbo00

When they expect you to buy a "new" Call of Duty this year. The maps should be free. However if the next "new" Call of Duty was out in TWO years, I would have no issue with paying for maps. justinmccrary At lest BFBC 2 HAS servers unlike COD MW2.

Override3215
Override3215

'xbox live'- you pay us to make mistakes!

justinmccrary
justinmccrary

bro at least it was only down for a few hours i remember the ea servers were going down every second the first 2 weeks of BC2.

GBPackersrule
GBPackersrule

I am officially done with Activision. I just chucked COD4 and WAW into the trash. I refuse to support this company in any way, shape or form. I am headed to my once former enemy... EA.

AdventFFVII
AdventFFVII

The quickest solution to this problem? BAD COMPANY 2 That is all B)

DBIZMO
DBIZMO

Luckily I didn't get this DLC. Maybe, just maybe, I might get this...WHEN PIGS FLY

Dynamo11
Dynamo11

The Call of Duty franchise is now a joke... from now on I shall be purchasing NONE of their new releases.

Falmar
Falmar

@ timboutillier 15 dollars is a lot!! look at borderlands latest DLC, its like an expansion of its own and for 10 dls! We are not supposed to justify the companies we like or the games that we are fans of: Fan base should be critical coz companies -especially activision- tend to lose their ground when they see easy money

drew14u
drew14u

[This message was deleted at the request of a moderator or administrator]

Denveraic
Denveraic

[This message was deleted at the request of a moderator or administrator]

Oozyrat
Oozyrat

Yeah, i'm going to wait for this to get cheaper, if it ever does. $15 dollars is rediculous. I don't really see the big deal about them not working for awile though. (a lot of things, esspecially dealing with online stuff, have some glitches, what makes this one any different?) Plus. is it really THAT big of a deal not to be able to play on them for a day or two? I mean come on...that's a little pathetic. There are like...15 other maps, can't you just play on them like you have the past 7 months and wait a day?

Dark_Infinite
Dark_Infinite

haha, sonys release is gonna be perfect watch there gonna fix the problems they had on xbox and make it nice and crisp for sony and pc cant wait =D

timboutillier
timboutillier

15 dollars might seem expensive but just imagine the hours of game play you get out of it. Compare that to going to see a movie that you might not like and it makes sense.

noahflabbyness
noahflabbyness

Waste of money... if you're gonna get this map pack wait another month or so because the price should drop. If the people stop buying it for awhile jeez and for people to stop being numb about how much your spending your money for essentially three maps.

razorfett147
razorfett147

I have no complaints........cuz there's no way I was buying expensive crap to play on a crap game. Looks like only MW2 playin' suckas got hurt. Serves you right.....you should be playing BFBC2 by now people. Just messin' :D

VidYoGame
VidYoGame

[This message was deleted at the request of a moderator or administrator]

VidYoGame
VidYoGame

@p0p0d0m wow, gtfo off the internet if your gonna be all fanboyish.

Flint247
Flint247

[This message was deleted at the request of the original poster]

RGDT021
RGDT021

Now THAT"S how you run a successful business!

FusionRain
FusionRain

15$ for 5 maps is a good deal it's not like waw which was 20$ for 3 maps and a zombie map. plus i'm on ps3 so we gotta w8 a while... Sony should pay for a stimulus pack of there own with Showdown and I guess Downpour as the previous maps. LOL I would love to get a Chopper Gunner or AC130 on Shipment.

x_hunter00
x_hunter00

maybe now you mw2 haters can stop blaming infinity ward/Activision for this cluster F.

BreakneckBlake
BreakneckBlake

[This message was deleted at the request of a moderator or administrator]

zomglolcats
zomglolcats

I love my 360 and Live... but come on. 50 dollars a year, 60 dollars for MW2, then 15 for this map pack... and they still manage to completely screw up this map pack release? Fortunately, I don't really care seeing as how I never even bought MW2, but that is a huge failure that should have never happened on the part of Microsoft.

FabledVeteran
FabledVeteran

I think its riculous to be perfectly honest... We pay money for a service, then pay for content and they say 'ooopss sorry we made a mistake, but now its all good because we told you all' it costs us 800 points to change our name for ... sake, 1200 msp for a map pack and then a extra charge to just play on these maps... and you tell us you made a mistake, I think considering you throw up 40 pounds for a game, you should not have to pay an extra 4 pounds a month to use most of the content you bought in the store... i bought battlefield bad company 2 for the online and now i have no gold its useless after completion of the story Im not hating... i do like xbox live and its usually a great service but i just gave up paying for the live service, i just want to play games online and have a friends list to connect with... i don't need gimmicks like Last and Facebook that barely work, and a news service i don't get time to glance at and i agree with heznave... other games sell badly and still get free content, why can't a company already making billions on their community realise that they don't enjoy paying for everything they make... I thank EA for my free mass effect 2 and battlefield bad company 2 content as they realise people buying the game new deserve the rewards, although it hasn't been much yet... its still extremely welcome Ill stop now :)