Microsoft admits to mistaken XBL bans

Head of policy and enforcement team apologizes, says "tiny set" of affected users will have access restored, receive free Gold subscription time and 1,600 MS points.

by

For years, Microsoft has permanently banned modded Xbox 360 consoles from using Xbox Live. However, a small handful of systems that found their way onto the banned list are having their permissions restored, the company confirmed today.

The Banhammer has a "reverse" setting after all.

In a post on Microsoft's Major Nelson blog, Xbox Live policy and enforcement team head Stephen Toulouse announced that a number of recent bannings are being overturned on further review.

"We're still conducting our review but the cause appears to be a software issue, not an error on the part of the enforcement team's normal actions," Toulouse said. "It's very specific and occurred between August 29 and September 9, affecting a very small percentage of users." Toulouse emphasized repeatedly that banning consoles is something his team takes seriously and stressed that the number of mistakenly banned systems was a "tiny set" of those axed from the service during that period.

As for those who found themselves on the banned list unjustly, Toulouse said they don't need to take any action to restore their service, as they should already be able to connect to Xbox Live like normal. Additionally, they will automatically have their account credited in the coming days with 1,200 Microsoft points and three months of Xbox Live Gold.

"You have my assurance that we are investigating how this error occurred and have since discontinued use of the software that was used," Toulouse said.

Discussion

297 comments
SnuffDaddyNZ
SnuffDaddyNZ

"Toulouse emphasized repeatedly that banning consoles is something his team takes seriously " Yes, but it's very unethical imo. I would rather see systems put in place to prevent the modifications being used.

Thuganomic05
Thuganomic05

@Alex_09 Those are controller mods - not system/hardware mods.

Alex_09
Alex_09

Now how about they go ban some of the obvious modders all over Call of Duty World at War and CoD 4?

Jebril
Jebril

@holtrocks You wait already for it, and you can wait some more it's not something you NEED. For those games that you truly want then pay the premium price, but those games come once every blue moon to be honest.

Gravity_Slave
Gravity_Slave

@Gelugon_baat: its all about the payoff doll...and going thru multiple channels (assuming you even have a shot, GS doesn't like to admit fault) just to save a comment doesn't. So yeah, I choose complacency.

Gravity_Slave
Gravity_Slave

@Gelugon_baat: You are right. I'm not about to go through all that crap for every moderated comment I get just because some jerk didn't like my tone. Literally. All you have to do is "report abuse to moderator" and you're at the mercy of that mods political, social and personal views rather than just using the Terms of Service as the guideline. Hence the traffic cop analogy. "i fought the law and the law won..." kinda thing happens anyway...

shadowhunter0
shadowhunter0

but they have yet admit that they are ripping people off buy charging for something that should be free which they are doing with xbl

Soothsayer42
Soothsayer42

Every company makes mistakes, Xbox got hacked way too early, while it took Few years to breach PS3...

Haasdude
Haasdude

@blackace Yeah, I saw my error and corrected it shortly after posting. Sorry about that.

sandgroper
sandgroper

xbox huh? I had one of those once, lasted about a month before red ringing, preferred to bin it than take up microsofts offer of extended warranty free repair. I'll just wait for pc emulation software to catch up if there's any must-have games that I need to play on it.

CamoBullo
CamoBullo

@BillyColeman It is?! Wow, I... I'm an idiot.

Gravity_Slave
Gravity_Slave

@Gelugon_baat: lol good luck figuring out who's a mod to even PM them, let alone if they're even on to reply in the 1st place. 2nd, who wants to go thru a message board and hope that some moderator will eventually reply to your plea in the next few days. I know I dont. If you get modded, you should be able to contest it right there in the message window and get your answer within 24hrs like most other websites.........................................Kinda like an unfair traffic ticket given to me by some d-bag with a badge...I just take it with a smile and roll with it. Not worth the hassle in the end.. again, thats just me..

blackace
blackace

@Haasdude said: @blackace You got 100 dollars worth of points from Microsoft? What happened for them to give you that much compensation? Show me on the doll where Microsoft touched you. ************************************************************** Aaahh, I'm not the one who received MS Points. It was mrzero1982pt2 who got the points. I was responding to his post. Microsoft is a company and not a physical person. lol!! Maybe you meant Bill Gates or something.

blackace
blackace

@BigBigR said: @blackace So when MS does something good, its from the bottom of their golden hearts, yet when Sony does the same its just because they were forced to, or are trying to push their agenda for world domination. Is that a MWAHAHAHAHA (evil laugh) I hear over at Sony HQ? I heard they tied a defenseless woman to a train track in good silent cinema villain fashion. Seriously though, your fanboy irrationality is showing. Both companies gave away free stuff for their errors, if you're saying MS did well then the same should apply to Sony. If you ask me though, its all PR. For both companies. ****************************************************************** No, I'm just saying Sony thinks they are perfect in every way and will be the last company to admit failure or wrong doing. That's not being a fanboy, it's just a fact from what I've seen over the years and working with Sony in the business. Yes, it was definitely about PR with the network failure fiasco.

slainta
slainta

Haaaaa... ha hahahaha! That's... that's... that's what you pay for, isn't it?! HAHAHA! At least Sony has been under attack. Here MS made the mistake all by itself!! Sorry, but I was so sick of the XBOX fanboys comments when the PSN was down.

Lazerith91
Lazerith91

@Marscaleb I agree with you on that. People need to just understand that any system has its ups and downs as does the company that makes them.

conkerton
conkerton

At least this is "Hey we know you hate hackers as much as we do, so we are sorry for not being like Santa and checking our list twice."

digi-demon
digi-demon

takes a big man to say sorry... blame the pirates

ryzrocks
ryzrocks

I know honesty is the best policy but I feel modesty is the wave of the future and Microsoft takes the cake in that scenario..u know seeing as how they apologized and figured we would understand though many was pissed and one of my pals still didn't get unbanned but hey they apologized, it takes a real man to do that and @FusionRain man I feel your pain sometimes guys just don't understand what we really wanna say but that's all right, jokers like us only comes once or twice in posts like these :D

FusionRain
FusionRain

Wow GameSpot I meant "trollin' like a boss" as a joke. hint the ">_>" It was meant to show what a troll would do. I guess I was wrong to not point that out. It went over peoples head I guess, or maybe too low brow. I really wasn't trying to troll. I'm quite shocked that I received a message stating that I was trolling. I'm really kinda disturbed that no one saw from my side, but sometimes if your wrong then your wrong. So to @Lotus-Edge and @Eallefirestorm I apologize for coming off as a troll. That was not my intentions. My sarcasm was too strong and misleading and I am truly sorry. Call me lame or whatever but I think this is in order.

FusionRain
FusionRain

@Lotus-Edge This is where I cut my losses. You truely are a master spin doctor.

Eagllefirestorm
Eagllefirestorm

@FusionRain Yes but people still understood what I was saying even if my spelling wasn't grreat and the Human brain interprets words even if the leters are the wrong was round or aditional letters are added or evin if the speelling is wrong. Phsycology 101

COLDFIRE25
COLDFIRE25

@Yakuza_Master1 PC gaming is still hugely popular. But as console get more advanced it seems that people dont play them as often. I used to love PC gaming and made thr switch, but still have games like Diablo that I play and love for PC. But I do agree with what you were saying.

Lotus-Edge
Lotus-Edge

[This message was deleted at the request of a moderator or administrator]

mrzero1982pt2
mrzero1982pt2

@paradoxes @paradoxes @Haasdude simple. i entered a contest, someone at microsoft was an idiot and sent the tickets to my event TWO DAY delivery and not SATURDAY delivery. i got the tickets on a monday. i emailed them with the proof, and they called me 2 hours later. they worked everything out and i got an email with 4 codes worth 2k points each. i was not banned, but it pays to just be polite when talking to folks.

holtrocks
holtrocks

@Jebril 6 months to a year is a long time to wait for a game that you really want.

BillyColeman
BillyColeman

ryzrocks you got that right Microsoft is very greedy look at the avatar stuff most of that needs to be free lol but noo Microsoft feels the need to 250 or 300 mp per thing ........and the xbox live arcade has been pissing me off as of late too i remeber when games were 400mp now every new game that comes out i what 1200 800....................but eh i guess its up to us if we want to buy the stuff i just think thay need to drop some prices

Frosty192
Frosty192

@StarlightHunter You still pay for online multiplayer so your statement is flawed.

lewishim666
lewishim666

With mistakes like these from Microsoft and Sony I am seriously considering becoming a PC gamer exclusively with the next console generation. All though I have to say that even PC gaming is going down hill with more and more games having muddier textures and less graphic options. I have all three consoles but I didn't mention Nintendo above because my only complaint with the Wii is that it just isn't fun besides all the great Nintendo games. Video gaming as a whole is going downhill.

Jebril
Jebril

I don't understand why people pirate 360 games, they're dirt cheap compared to Wii games and PS3 games. In 6 months most of these games go to 30, 20 bucks. In a year they're all pretty much 20 bucks or under. For real...I just got Borderlands GOTY for 30 bucks new....I have no idea why people pirate 360 games. Other systems I can understand though, for example Mario Kart Wii is still 50 bucks as well as Zelda Twilight Princess, Nintendo refuses to lower their prices and keeps pirating a simple soft hack away. No duh it's gonna happen.

FusionRain
FusionRain

@Eagllefirestorm If you read our whole conversation then maybe you would know what i'm talking about. I shouldn't make "seanse?" to you because I wasn't talking to you. You can't jump into a conversation with out knowing whats been said. If you really care that much go back and hunt down our conversation and then reevaluate what you just said. Also you spelled "sense" wrong. (it's not "seanse").

Henninger
Henninger

@ StarlightHunter This proves absolutely nothing. M$ did this because they dont want 2 b the only console company that doesnt compansate their customers when something bad happens. M$ doesnt care about u, me, or those ppl that were affected. 2 them its all about how the public perceives them & they dont wanna look like Aholes 2 the public. Theyre still greedy.

ryzrocks
ryzrocks

@StarlightHunter Microsoft is modest, I'll give them that but my friend they are money greedy hungry and greedy, heck they still charge us to pay for online usage and even though they handout some Mp points and free three months of XBL GOLD but after that duration, You still have to pay and that's the reality of it but I AM SATISFIED and appreciate with what they are doing because of an honest mistake but they still LOVE money..who can blame them, all the game companies love money but Microsoft takes the cake in that scenario..but we all love XBL and PSN(some of us)

ricopogimo
ricopogimo

You see what happens when consoles gets boot leg! This what happens! Innocent Purchasers gets burned in the Scuffle. I dont care if MS pays points or free subscription. There is no price for indignity what so ever. I'm just happy my XBOX wasnt affected am just sorry for the victims

StarlightHunter
StarlightHunter

And people say Microsoft are money hungry and greedy. This proves they are not.

y3ivan
y3ivan

@mrmikechau why MS need to change his EULA? its already those Ban have been stated clearly since the launched of xbox live @Taha009 account bans are awarded 1600msp + 3mths live. Console bans, you dont get anything

Taha009
Taha009

i got banned by this, seriously i thought it was over :D thankyou microsoft, i am still waiting for my microsoft points though :P

mrmikechau
mrmikechau

I wonder whether MS is going to change their EULA like Sony did so they can't get sued in situations like these.

Rottenwood
Rottenwood

[This message was deleted at the request of a moderator or administrator]

ryzrocks
ryzrocks

@BillyColeman Dude I'm no fanboy and u are not as well sorry I misjudged u. I love playing 360 games like the recent Gears of War game and I also love playing ds(I'm a pokemon and zelda fanatic) games PS3 games and PC games and it is 100% true about Microsoft being modest and apologizing unlike Sony who are proud :P and like u I hate fanboys, just feel sad there aren't many ppl like u out there

BillyColeman
BillyColeman

ryzrocks how am i showing that im a 360 fanboy? hmmmm oo i know by sporting a ps3 gamer pic huh? that must it you dont know what fan boy means do you? and i did call fan boys bugs you are right. thay are bugs to bad as for you talking about the PSN outrage topic i saw the dumb 360 fan boys and told em off as i say then i dont think ppl need or should fight over console war bull crap every console is good in its own way thats how i think and that sort of thinking is not fanboy one dang bit am i wrong? any case id hope you understand me a lil more now and im sorry if i got you wrong if your not a fan boy i got no reason to argue with you as a ture sport i can say sorry unlike meny ppl out there

nemesis4x
nemesis4x

@Lotus-Edge what is your secret? how do you get colored comments?

ryzrocks
ryzrocks

@BillyColeman well sir, funny thing is I didn't admit to anything and I wasn't the one saying "to meny sony fan boys in a Microsoft topic very very sad there like bugs". and if u are not a fanboy y u give a damn about anyone saying anything..and my friend if u don't believe me that 360 fanboys troll on PS3 topics then y don't u go back to the article when PSN was in outrage, fyi I ain't a fanboy either and my status didn't show any signs of fanboism unlike yours :P

Warlord_Irochi
Warlord_Irochi

Cool, now we need Sony to do the same, since this happened in both platforms in the recent pass.

FusionRain
FusionRain

[This message was deleted at the request of a moderator or administrator]