Halo: Reach disc read errors reported

New game reportedly being rejected by older Xbox 360s as unreadable; Microsoft "aware" of issue in "small" number of players.

Though the original Xbox 360 hardware is infamously error prone, today reports surfaced of problems with one of the company's software offerings. Unfortunately for Microsoft, it's the most popular game on the market at the moment--the first-party sci-fi shooter Halo: Reach.

Reports of Halo disc errors have already Reach-ed Microsoft! (Sound of crickets chirping.)

Most reports in an increasingly long thread on the Bungie.net forums have the consoles being unable to read the disc or telling players to eject the game and wipe the disc clean. Many posters complain the discs are brand new and spotless, meaning they could not be dirty or scratched. Other issues include looping cinematics and freezing on start-up.

According to the thread, the problem appears to be mainly isolated to 20GB Xbox 360 Pro consoles, which were sold from 2005 to 2008, when the Pro class was upgraded to a 60GB hard drive. However, some reports complain the 120GB Elite model is affected as well.

Today, Microsoft issued a statement acknowledging the matter: "We are aware of a very small number of customers reporting that their copy of Halo: Reach is causing a 'disc read' error. Those affected should contact Microsoft customer support at 1-800-4MY-XBOX for troubleshooting assistance."

The disc read error isn't the first problem being experienced by Halo: Reach. Earlier this week, Microsoft acknowledged Halo: Reach co-op mode issues were being experienced by owners of the $200 4GB Xbox 360 slim, which uses internal flash memory. That error asked players to insert a hard drive before playing, even though the console has enough internal memory for game saves.

The Halo: Reach problem marks the latest technical issue faced by console makers in general and Microsoft in particular. In 2007, the company announced it was setting aside over $1 billion to replace Xbox 360s suffering from the so-called "red ring of death issue" for free. Some reports on the Bungie forums said Microsoft was offering the same deal to Xbox owners unable to play Halo: Reach. As of press time, the software giant would only say that those suffering from the error(s) should contact Xbox customer support.

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Discussion

351 comments
Fred5107
Fred5107

@DISASTER646 From the way you are insulting PS3 gamers, I can tell you are a typical Xbox fan-boy whom isn't true with any insult he comes up with for PS3 fans. PS3 fan-boys are spirited against Xbox so where did, "Spend more time looking up Xbox games than playing their PS3." even come from? Don't troll against people who like a console better than another. At least they have given good reasons rather than what you came up with. Just leave the fan-boys be.

Fred5107
Fred5107

@beast6885 Well, that doesn't mean anybody else doesn't have technical issues. You will have it eventually as everyone else does.

Fred5107
Fred5107

This isn't the first time this has happened. Blame Microsoft for not allowing good reliability and customer service.

ristar27
ristar27

damn my xbox! sigh i can't finish a lvl in campaign unless i don't die because if i do it restarts the whole damn lvl! why microsoft why! v.v

Red122
Red122

Kind of funny how even the 360 owners are smashing other 360 owner for owning the older model xbox. I bought this COD MW2 xbox and it has worked great every game has played in it except reach's campaign gets unreadable disc error.

Brilliant_R
Brilliant_R

Don't get me wrong; Reach appears to be really good, but... are people really THAT surprised about 360 software having malfunctions?

LordKaizer
LordKaizer

@ weapon_d00d816 you mean if i just install halo reach in my 360 it will work just fine? cuz my 360 is old as halo 3 when came out.

mrhagane
mrhagane

this is one of the reason why i doubt to buy xbox... i'm not a ps3 fan boy you know.. sure i love my ps3, but i intend to buy xbox to.. but.. despite by the poor xbox hardware quality make me think for the second time... the question is.. should i have to buy xbox? because i really want to..

weapon_d00d816
weapon_d00d816

Funny how all the PS3 fanboys instantly jump on technical issues when they pop up, rather than actual quality of the games or system. Just install it to your harddrive. Did it with mine, worked fine afterwards.

dsb333
dsb333

@ EvilGamerD: Maybe if you paid more attention to the Xbox Dashboard, you'd know? Bungie didn't do anything. This past weekend (September 17-20), anybody, no matter what the XBL Membership level, was allowed to play Reach online.

EvilGamerD
EvilGamerD

Ha funny, the other day i was aloud to play online with 1 gold account and 2 silvers and now we can't, what did you do Bungie?

noturfangirl
noturfangirl

i won't buy a 360 till all the bugs are kinked out. Which will probably be never. :(

voods07
voods07

Thank the lord I got the new slim model.

beast6885
beast6885

@im-a-roustabout believe it because it's true...if you had told me that it had happened to you and it hadn't happened to me i wouldn't have believed either...i also don't game too often between myself and my wife maybe a total of five or so hours a week. when the ps3 was taken apart the thermal paste was a mess all over the place, and i made sure the let it vent well and everything. I was highly disappointed with sony, and this is someone that's been with them since 1995 with the original playstation ...sometimes i think i have no luck with electronics, but my 360 seems ok so far...no problems yet, including with reach (knocks on wood)

im-a-roustabout
im-a-roustabout

@beast6885 Your ps3 yellow lighted 2 times? Really? Having troubles believing a Ps3 broke down before a 360 did. I game maybe a total of 3 hours a week. Sometimes none. And I went through 2 360's. Been a ps3 owner ever since and yet to have a problem. As for the disc read error article, it's a damn shame people can't play this great game. Problems like these are a bit common unfortunately. I had the same problem with my PS2 where new games for some reason didn't want to work on it.

beast6885
beast6885

Funny all the sony fanboys mocking microsoft...I have a ps3 and a 360 that are the same age, ps3 got the ylod twice, and sony wanted 200 bucks to fix it...360 has never red ringed, doesnt make me update it constantly with updates that take forever, and usually make things worse so then you have to download an update to fix the failed update. And this is coming from a guy who loves his ps3 (when it plays the games) as much as his xbox.

AceCometh
AceCometh

Mine works just fine on my Xbox 360 Slim. Play it. Love it. Live it!

neokids
neokids

I had a 20GB Pro back in November 2007, got the RROD in April of this year, then got a PS3. This is just abysmal, I can't wait to see how Microsoft plans to resolve this one. Ugh, can't imagine waiting all that time for Reach, then having to wait for Microsoft and/or Bungie to come up with a solution to a problem that should have been fixed while you were waiting all that time for Reach...

Zaff1no
Zaff1no

Well all i have to say is...my game works fine! Good luck to the rest of you chaps

CookieMoose
CookieMoose

This definitely just made my day. :) Way to fail.

JustinCoplen
JustinCoplen

That's the one thing that dissapoints me about getting a PS3 over the Xbox, is not being able to play Halo, sorry about all the issues you Xbox gamers are having I wish you the best of luck.

shaun_ofda_dead
shaun_ofda_dead

@fusco 1980 i don't know why i am "seriously ignorant", all i did was pose a question and last time i checked that doesnt qualify as ignorance, so dont take things so personal or whatever. you cant deny microsoft has made a flawed piece of hardware. and im sorry that bungie developed a piece of software that is incompatible with that hardware.its not like they were developing it for another system other than xbox (like cod) and unlike cod they actually did mass beta testing with their game. believe me, i dont expect bungie to do anything about it, they got paid and that was my entire point. dont assume that they got my money, because they didnt. that is ignorant.

DISASTER646
DISASTER646

ha ps3 owners always have something negative to say about microsoft, cant make games? or consoles?, whats so good about the ps3? in my book nothing, thats the reason why i havent bought a ps3 yet.. no good games besides metal gear 4 which is the only game i would get, since i switched from playstation to xbox in 2004 i have no regrets all i know is that hating is called jealousy, you guys spend more time reading about xbox games than playing ur ps3.

MattyWoah
MattyWoah

But seriously... My disc won't play in my 360. It was fine for two days... still completely in perfect condition. My system plays all my other games fine... Is there any alternative to calling their customer care? The last time I want to hear is "Hi my name is... Brian. How may I asseest you today? Can you please make sure your Xbox is plugged in to the electric?" Does MS have ANYTHING else to offer beside outsourced minimum wage (on a global scale) customer support?

MattyWoah
MattyWoah

Oh, here we go, I can hear the $ony-fanboys literally wetting themselves with excitement toward another opportunity to be negative.

davidp1989
davidp1989

i hope this don't happend on my elite i have the 2009 holiday bundle, the problem is i'm in venezuela and when the game come i don't have any support here :S

CanesThing26
CanesThing26

wow M$ suck. can't make games and can't make consoles that work right. learn to make better games rather than putting the same **** out yr after yr. can't rely on halo and gears **** gets old fast

Pipboy360
Pipboy360

[This message was deleted at the request of the original poster]

LordKaizer
LordKaizer

i bought my 360 in same release date of halo 3 (i have the legendary edition btw) i hope reach work on my 360

akiwak
akiwak

Just when you think the 360 issues were going away...... Glad I got rid of my old 360 and now that it is smaller, quieter and on the 200th revision. I might get it again, Maybe.....

dlCHIEF58
dlCHIEF58

No problems here, and I have one of the older 360s from 2007 (a warranty replacement for a launch system). just finished the campaign,played co-op with a buddy Friday night and have had no problems online. I say they are correct in saying this is affecting a very small percentage of people and it is getting blown out of proportion by SONY fanboys and an angry, vocal minority of haters. May have also been a lot of bad burns that one style of DVD drives has more problems with - I remember there were a few Dreamcast games I got at the end of it's life cycle that would not read and needed to exchange. This was well documented (Daytona USA was one of the titles affected) and may be what happened here - one of the burn facilities put out a lot which had bad burns. Not an issue that had anything to do with Bungie or the programming on the disc.

oregon_duck
oregon_duck

I hope this doesn't happen to me (I'm planning on buying it)

-047-
-047-

@shkar, I can confirm that the same problems occur on modded xboxes, i personally have experienced the issue and so have two friends, i have a friend who performs modification and he says half of his clients have reported issues. This is Bungie's usual method of releasing unfinished games finally biting them in the ass. http://en.wikipedia.org/wiki/Halo:_Reach#cite_note-46 added a link to here on the wiki, maybe if people know about it Bungie/MS will release a fix sooner.

shkar
shkar

Does this happen to MODDED consoles with pirated copies ??? if not then it is just a replication house problem and not console itself......

golgo28
golgo28

i have a 2009 arcade xbox360 with an 2006 20 gig hdd,and my copy of reach works fine.so it probaly is just some defective disc.and probaly has little to do with the games programming or even the hardware.now if you put a different game in and it doesn't work,then it might be hardware related.if it is just the disc it's self,take it back to your retailer and get a new copy.most stores do give you up to 15 days to exchange faulty products.

Atheno
Atheno

@Fusco1980 I'm glad you started it with an insult to my trade, that is always a good way to start a conversation and pretty much makes anything you say void. If you were joking, that's cool but I usually don't try to make enemies. I went through 3 xboxs, some people went through 7. I consider my self lucky.

xinoeph
xinoeph

Danm I hpoe this doesent happen to me... Im picking up my copy now.. I have the elite

Mertado
Mertado

It's non-news crap like this that drove many of us away from Gamespot. They're more like the Weekly World News of the gaming industry than actual gaming journalism. Considering the small number of complaints, I'd say it was an issue with the REPLICATION HOUSE THAT MADE THE COPIES, not the system itself. I have 4 'generations' of the 360 and H:R works on ALL of them.

nickery123
nickery123

hmm ive got a 250 elite from 2009 and at worst I only see a slight fps drop though hardly noticeable but I understand how frustrated it must be to buy a game you've been really looking foward to only to have a stupid bug render it almost or completely unplayable due to some stupid thing that probably could have been fixed by Microsoft if it had just put in a little more time into it instead of rushing it out for some special game release only to have it completely buggy. Honestly Microsoft really needs to learn that it cant put out a cheap botched product and expect to get completely away with it.

mattman127
mattman127

My game keeps freezing or getting disk un-readables. I played the 2nd mission 3 times on Legendary, finally made it to Tip of the Spear and at the very end the freakin game froze and I had to start all over because Halo is too good for a quick save function.

misterstatus
misterstatus

@TBoogy You're asking me for proof that Microsoft still doesn't care about quality control? Let's see, where might there be some proof... oh, I know, the above news story about the Halo Reach disc read errors.

edfieldhouse
edfieldhouse

phew mine was a 20 gb pro one and it's avoided it thank god!

Zloth2
Zloth2

So, like 2point5RSman said, the PC has a way of weeding out the lesser gamers. ;)

XanderZane
XanderZane

I upgraded to the 360 Slim, so I should be good to go. lol!! ******************************************************************* 2point5RSman Posted Sep 18, 2010 10:31 am GMT -12 Scrap the 360, get a pc, and play a real FPS like ARMA 2 or something. Nothing like shooting a guy with an M107 anti-material rifle from 2k out after adjusting for range and wind. Children dont have any patience for that stuff, so thats where you find me. --------------------------------------------------------------------------- lol!! Why would anyone do something that stupid. Halo Reach doesn't play on the PC. lol!! The PC has more problems loading and running games then the XBox 360 and PS3 combined. Not enough RAM or HDD space. Have to update graphic card drivers. DRM issues. Redeeming Codes not working. I tried to run Starcraft 2 and it told my I needed a faster CPU and to update my ATI card's drivers. lol!! Stupid PC.

TheDarkSpot
TheDarkSpot

@Gamer_4_Fun Unbelieveable. What kind of crappy XBOXes where those in 2007? Well, yeah there were the worse, less upgraded ones back then. More problems. I got mine in 2009.

steven141
steven141

Looking back, i can see how completely stupid fanboys are, i'm ashamed that i ever was one. Get on topic and stop arguing about who's console is best, they both have a great selection of games, their own advantages and each has its own disadvantages too, none of them are perfect. Anyway back on topic, i hate when things go wrong and there are compatibility issues, you would of thought they would have tested all this and fixed it before release, but im sure people will be issued replacement copies or a patch will be released to fix it. Sorry for the guys/gals with the faulty copies but at least they will get to play it sometime.

2point5RSman
2point5RSman

Scrap the 360, get a pc, and play a real FPS like ARMA 2 or something. Nothing like shooting a guy with an M107 anti-material rifle from 2k out after adjusting for range and wind. Children dont have any patience for that stuff, so thats where you find me.

antsaround
antsaround

[This message was deleted at the request of the original poster]