GameStop named one of 'America's worst companies to work for'

Specialty retailer receives poor marks from employee reviews; chief complaint is company favoring sales over customer service.

Working around video games all day may seem like a dream job to some, but according to new data, working at GameStop is one of the worst options among all companies across the country.

Working for GameStop is less than ideal, according to Glassdoor's data.

Financial analysis and commentary website 24/7 Wall Street recently published a list of "America's Worst Companies to Work For," with GameStop finishing in 10th place of 11. The list was based on employee reviews gathered from Glassdoor, an online job and company community.

Other retail chains on the list include OfficeMax, Radio Shack, and Sears. Satellite broadcaster Dish Network was named the absolute worst company for employees.

Specific concerns levied against GameStop included regular complaints that the company prioritizes sales above customer service. This is not the first time GameStop has been called out for its business practices. The retailer was cited in Consumer Reports' 2011 "Naughty List" for complaints over its return policies.

As of press time, GameStop had not responded to GameSpot's request for comment.

Written By

Eddie Makuch is a news editor at GameSpot, and would like to see the Whalers return to Hartford.

Discussion

0 comments
truth062883
truth062883

I was terminated after a mere 3 months because my Store Manager(who was fired 2-3 weeks before I was) failed to stay on top of my ASM training. My DM was very aware of the slack, as I brought it up to him several times. I cannot train myself. I was told that because I did not finish my training, that coupled with the store's failing performance, so I needed to leave. Yeah, I can't make sense of that either....

I was thinking of quitting anyway, my termination was definitely a slap in the face. I found out 3 days before my termination that I was in the worst-performing district in the company. So instead doing to REAL work, like considering a re-alignment of the district, I was canned. Because I didn't finish my ASM training. Yeah i figured if I repeat it enough, my termination reason may start to make sense. Out of everyone I've ever worked for, GS left the worst taste in my mouth. From a customer standpoint and the fact that I am an avid gamer like the rest of you, I don't know how I will feel the next time I step into a GameStop.

philippnovikov
philippnovikov

Am I the only one who misread the title as "Gamespot named one of 'America's worst companies to work for'"?

Kep2k
Kep2k

It's true, speaking as a recent assistant manager of a branch, the company treats it's employees like the dirt on a turd. PR problem? you're fired. Didn't meet the company goal for a month for Pre-orders and/or Game Informer subscriptions? you're fired. Inventory error/(minor) shrink problem? you're fired. I consider myself lucky I got let go... I was a month away from quitting and instead was fired which turned out to be a plus for the un-employment payments! Now working for a multi-billion dollar company. If anything my employment there was just holding me back from potential careers.

God speed to all current Gamestop employees, and advice for GM's/SGM's ... don't get promoted or you'll become suicidal.

deathbeat60
deathbeat60

For some reason this reminds of this one store I went to. It was a used game store that wasn't Gamestop. I'm telling ya they had a lot of old stuff in there, all the way back to the SNES. I never bought anything there but I liked looking at old stuff I used to have. Then one day it got shut down and was replaced with this Build-A-Bear Workshop knock-off. Then That Got Shut Down. Then it was replaced with a garden store. THEN THAT GOT SHUT DOWN!!! And now there's this empty lot in the mall. 

psuedospike
psuedospike

This is SO true!  I remember working at an EB in a local mall around holiday season MANY years ago and it was fun, but then the Game Doctor (disc scratch fixers that didnt do anything) pushes started happening and the long spiels shilling pre-orders started becoming mandatory when answering the phone.  Then corporate became more active in assigning busy work and forcing the employees to shill whatever crap they were selling.  We used to ejoy talking to people and recommending games for their kids or grand kids and now its just all about sell sell selling useless crap to people.  I quit soon after all that started and before Gamestop started buying up all the competition and now the place is a joke.  Do I want a warranty on a DS game?  No.  Do I want a 10 year subscription to Sh@#gamer magazine and a super Platinum Powerup Mastercard card to get free crap and coupons that used to be free.  Also, ALL their employee loyalty went out the window.  I had a friend who managed a Gamestop for YEARS and they canned him for no good reason because they could hire someone younger and dumber for half the price.  Gamestop is a hollow shell of what it once was and mired in corporate greed.  I for one am looking forward to the days soon to come when all games are available as digital downloads and my money goes directly to the game developers and publishers!

cubachino
cubachino

Ha ha! That's what you get for selling me unsealed games as new.

pubert4u
pubert4u

Here is the thing, it was said b4 a lot of the people that work there are nice and great to talk to, but the few D-bags ruin it for the rest. Corporate can be very problematic with specific rules, but the employee should have always been there to help or not help if the customer didn't want it. I ran a store very well, we were friendly and cared about our customer and participated in the community, we were in the minority because I new of many other stores that were the exact pain in the butts everyone hates.

SonicmasKDK
SonicmasKDK

I worked there for 5 years from GA to DISTRICT MANAGER, won tons of a awards from being number one in the company in reserves to customer service...AND FROM day 3 I KNEW IT WAS GOING TO BE THE WORST JOB. No respect from anyone, working 80+ hours while getting paid for 40. I WAS AT THE TOP AND LEFT. TILL THIS DAY I SAY ITS THE "WORST COMPANY TO EVER WORK FOR". Dont believe the hype of "oh its a video game store" THE COMPANY HAS NOTHING TO DO WITH VIDEO GAMES!!!!... Hey i was 17 i didnt know any better, NOW AT THE AGE OF 24but now in IT working half, getting paid double, with respect... GO TO SCHOOL!!!!

DbleBassDrummer
DbleBassDrummer

Been working there for two years and I still enjoy it. I like helping customers and talking about games all day. Honestly, if I had any complaints at all about the job, it would have nothing to do with sales or pre-orders. The numbers come naturally to me, and I found a balance between sales, customer service, and getting to talk about games with everyone who comes in. Like any job, the difference between a good experience and a bad one depends on what kind of boss you have. That's really it...

echojumper
echojumper

i had worked at gamestop for 6 years. I get that there are rules we need to follow and regulations. That isnt what i hated about the company. What i hated was every 6 months they would add stupid crap we would have to hound the customer about. Do you want to reserve anything, do you have a powerup card, do you have a Game buyers garuntee, do you need any accessories, do you have any preorders you want to add on to, do you have any games at home you want to trade in. People get angry because the last thing they want is to come to a store to get a new game and be asked 50 questions. the worst part is,if they say no, you have to keep asking. you get in trouble if you dont! so then the customer is like... dude wtf i said no... just let me get my damn game. I was a 3rd key wich is like a step below assistant manager and i only made like .10 cents more then the average employee, except i was in charge of opening and closing the store, rsb's, i was a keyholder so half the time i was the manager on duty. so i was the on getting yelled at when a woman asks what the weight limit of a wii fit balance board is and i tell her, and she starts screaming that i say shes fat. The reason i think that gamestop could be better to their employee's is that, if we dont get a certain percentage in reservations, subscriptions to the magazine, roll over res's, used comp and add on's we literally got in trouble. we would get written up if we dont hit a certain percentage and after 3 write ups you get the boot. wich is like basically threatening your employees to get nubers by hounding the people that give you money just to keep their job. honestly at least half the numbers i DID get, were just people who wanted to shut me up.  then they would just come back in later and cancel their res's wich actually hits the person who is canceling them negatively. you can actually get a negative percentage! its ridiculous.  i loved my job ... for like the 1st 2 years. after that.... they would just tack on more responsabilities to their employees and not the pay. they are obviously makeing enough money on the poor lunatics that trade in a brand new game at $15 dollars in store credit and reselling the game for 54.99 when new its 59.99. that is $40 dollars of profit per game. thats where gamestop makes their money from used merchandise. they make NOTHING off new games. not a damn thing. so by reselling a game as used for a 5 dollar differance they make that entire 54 because odds are someone will use their instore credit for another used item. and the makers of the game see not one bit of that money. i just got sick of ripping people off because my company told me to, then having angry customers. sadly in my area i had the best employee customer service in my district out of around 7-10 stores. i had 97% possitive out of over 300 customer reviews. and the reason it was so high? le-way. people bought a new game and they opend it before they gave it to their kid to find out it was the wrong one? id let them exchange it. someone was 3 days out of their warranty for a used game? fuck it id let them switch it out.  in the end, i left. gamestop ruined any type of job of retail for me. i never want to go back. i was over worked and underpaid and the requirements of the job are ridiculous and even in a managerial possition i wasnt makeing enough for rent. it wasnt worth the stress and no payout.

 

 

tsukikage123456
tsukikage123456

I wouldnt say the worse but eh. People should stop complaining, I dont come to your job curse you off for doing your job how your were told. Look I know people get annoied but lets face it people we have rules we must fallow. They have to ask for preorders so they can get people to come back.  Now on the part on the trade ins. "I bought 60 and trade in for 9 bucks" Look at it this way gamestop is like most pawnstores they will buy cheap like everyone else in the economy and sell high. Usually like most pawn shops ie dragon's den etc wil offer you a third of the price they will sell it for. Plenty of people then expect to buy a game that game out less then a week and expect to be a used copy of game.

valentinefile2
valentinefile2

I could not agree more, there is a saying that goes "If any ones say they like working at Game Stop, just means they haven't worked there long enough!" I worked there for almost 6years

 

 

amaan4ever
amaan4ever

Minimum wage salary, crappy employ discounts, no real job benefits, mid night releases every month or so. That about sums up what it's like to work there (my friend worked in gamestop he told me this)

vulkus1187
vulkus1187

In the 90s I was an assistant manager at Software Etc.  We only sold PC and MAC software at the time.  We had a Babbages in the mall who were a lot like us.  We also sold a full selection of computer books.  We were owned by a book company (I think it was Waldenbooks).  Most of us were very knowledgeable with PCs, often helping users get games working right in the store (the old days of DOS).  Our company was highly focused on customer service.

 

Then something strange happened.  We started selling console games.  Our software inventory shrunk every month.  We started pouring hours and hours into counting inventory on cartridges every morning instead of stocking software.  There was less and less emphasis on customer service.  We stopped selling computer books.  Our PC customers stopped showing up to buy books or even software because all we had in the windows were console games.  We had demo systems for console games where you could usually find a drooling teenager too rude to stand aside for anyone else to try the console.

 

At some point the console games took over most the store and we merged/purchased Babbages.  Gamestop is a descendant.  You are much better off buying PC games or any software from Amazon or Steam.  Gamestop only employs a group of unfriendly punks who look down their nose at you with disdain.  Nice that some folks have good experience there, but my experience has been terrible.

S_Pac_316
S_Pac_316

Wow, what a shock! [/sarcasm]

I never worked there but I don't think I ever want to. Ever. But I have been there and they do pressure me to sign up for power-up rewards and ask if I want to pre-order any games, etc, etc.

But seriously, I feel sorry for the employees. I bet They always feel like they have a sniper rifle aimed at their heads everyday I'm guessing.

Also, Gamestop is really the only dedicated retail chain for games in America. The only other stores are Wal-Mart, Best Buy, etc. etc. So of course Gamestop has no competition, they bought them all out! Funcoland, EB Games, Babbages...all sold out to Gamestop, more or less correct me if I'm wrong. They only other store was Gamecrazy but that folded because of Hollywood video filing Bankruptcy.

Also, the only other thing they have to compete with are Online retailers.

Other than that, Gamestop is sitting pretty and can do what they want. **** them!

chris33183
chris33183

It wasnt that bad back in 05 when I worked there but then again I was friends with the manager which ofcourse was probably the only reason I was hired in the first place.Kinda lousy pay though I had to work two extra jobs to stay afloat.

coop36
coop36

Never worked at a GS but Ive had a sales job in the past. It is horrible when you are pressured to sell people crap they dont want. I didnt care about selling it either just wanted my paycheck.

 

I appreciate the stores that leave you alone and let you browse. Also why i buy 90% of everything online too. Not to mention it usually being way cheaper.

starduke
starduke

I applied there and wasn't hired. Now, I feel like I dodged a bullet.

scatterbrain007
scatterbrain007

To work for this company might be awful.  I really don't know, but pretty much every Gamestop I've been to I've had a fine experience in. 

DbzJohno
DbzJohno

That explains why the workers at the gamestop I go to are so miserable.

NeverEndingXx
NeverEndingXx

I've worked at GameStop for a little over a year and I must say it is easily one of the WORST places I have ever worked at. The company ONLY cares about "numbers'. There were certain goals of reserves, subscriptions, gpgs (game insurance), etc you needed to reach. The main goal was NOT to satisfy the customer but mainly squeeze every dollar you can out of them. I for one was a rebel to that cause, I was great friends with everyone at the store so I would implement my own methods of customer service that proved much more effective without getting fired (mainly just saying hello from the counter and if they needed any help, I would gladly help them and leaving them alone to shop). The company gives the appearance of being greedy and unsupportive of the clientele that brought them where they are in the first place. 

VolcanoMan001
VolcanoMan001

Yes, I find myself avoiding Gamestop these days because I just want to walk into a store, pick exactly what I want, buy it and walk out quickly. I don't want to be interrogated with questions, or have them tell me what I would like to buy. Or even worse, is when you want to get in and out of the store quickly and they start looking through a list of games on the computer to ask harass you about pre-ordering.

teknic1200
teknic1200

 @Kep2k kids need to go into a restaurant, work their butts off and get into tipped positions.  Once you have a good serving job it becomes easier to get into better places.

 

I served and bar-tended my way through school and it took me a long time in my career to make the same amount of money,  only now I work 8-5 M-F instead of 3 or 4 nights a week closing the bar.

 

Shadow_Wolf7
Shadow_Wolf7

 @Kep2kHi kep, im currently working at Gamestop, and it is a crappy job, nothing like i expected, though my manager is really cool, its all about making sales, gpg's, pre-orders, etc etc if you don't get enough numbers, they dont give you hours, and they try not to fire you so they don't have to pay un-employment. Anyway i really want to know what company you work for now and how you got your success after leaving GameStop.

Aleksa8
Aleksa8

 @cubachino In my experience, and I'm saying this as an isolated incident, the employees repeatedly checked the quality of the disk before handing it over to me and replaced it with a better CD if that didn't work. Of course that was a while ago. Is it really that bad, now?

rene9ade520
rene9ade520

 @cubachino SOOOO true!!! I can't count how many times Gamestop pissed me off for doing that same exact thing!!! "....um, its unsealed"-Me. "Its never been played though, its just been taken out of the box."_GS. "Then I may as well just buy a used copy...its the same difference."-Me. "....but, this ones never been played."-GS. "Can you just give me a sealed copy since I'm paying for a sealed copy".-Me. "No. Sorry, that's the last copy we have"-GS. "...what about that one behind the counter right there"?-Me. "Uh....no....that ones.....reserved...."-GS. Seriously? Get real GS!!! If your out of copies,...you better order some more and give me a friggen discount then. Don't try and tell me its new when its not! I can tell how much my business really means to you GameStop.

ExtremePhobia
ExtremePhobia

 @DbleBassDrummer The problem is that I think in most cases, the boss that's hired is intentionally sales oriented. They know the GAs will be enthusiastic about games so they hire people to control that but in a lot of ways it hurts. I don't need help in the store but I wouldn't even mind if they tried to sell me things. They don't even do that. I get a quick nod, "Can I help you with anything" and then they wander off. Then I grab what I'm looking for inside of two minutes and wait 15 minutes behind three people before I talk to anybody again.

 

I just cancelled all my preorders with them after I didn't get my Darksiders 2. I just moved and when they ran my credit card a week ago, it was declined for "fraud protection". Totally understandable on the credit cards part and appreciated. But they had a week where nobody called me, no email so I never had a chance to fix it until the day it was released. At that point, I would have been paying $12 to have it delivered to me two days late? Forget that. So I tracked down my collector's edition elsewhere.

 

The only time I've really had a pleasant experience with GameStop was at midnight releases because I think the employees feel like they can let their colors out. Shoot the breeze about how excited they are for this new game or how awesome the previous games were, etc.

rene9ade520
rene9ade520

 @echojumper I feel ya man! Never worked at GS but I had wanted to until I read this article and comments like yours. I've had a couple sales jobs recently and they ended up like how you describe GS. Problem is, I'm now unemployed again and looking for work. I actually have a BA in game design, but never found work out side of school and now my degree is 5 years old and I'm in an area with very little creative openings where work is concerned. ...sucks. Anyhow, did you ever sole the crappy job issue? Have you found better work? If so, any suggestions? I feel like I've hit the wall with jobs like this one and can't take it anymore...need something better ASAP! 

ExtremePhobia
ExtremePhobia

 @tsukikage123456 I'm not criticizing the people that work there. In fact, they've always been quite nice to me. It's just that the company had them busy doing so many things to make a quick buck that it becomes frustrating. So I order something online. I have to wait a couple extra hours but at least I could do something around the house or even go to work and just grab it later rather than spending that time in line.

brgreen
brgreen

 @tsukikage123456 There is no reason to ask so many questions when making a purchase from gamestop rules to follow or not. And if you are a true gamer you already know what is coming out and shouldn't have to be told about up coming games. Gamestop knows all of this but just wants to make fast buck by forcing everything they can on the customer.

tsukikage123456
tsukikage123456

(sorry for any and all spelling mistakes that maybe in my post)

RAMENN00DLE5
RAMENN00DLE5

 @Shadow_Wolf7  @Kep2k Your employer is not who would pay your unemployment wages Wolf, that would be your your/our state and federal taxes coming back to help you.

cubachino
cubachino

 @Aleksa8 @puber4u The points isn't weather they are helpful or not. The point is that it's unsealed. It's most likely been played, therefore it is USED  and hence I should pay used price. I keep my consoles in pristine condition. So would it be okay for me to dust of my four year old Playstation 3, wrap it up in its original packaging, which I still have and sell to you as new? If yes then it's for sale for only $249.99 and I'll even include shipping. Thanks I also have a six year old; I mean New Wii for sale. Okay let me know if you willing to buy... Yeah I didn't think so!

pubert4u
pubert4u

@rene9ade520 @cubachino here is the problem the game might really b new. It might have never been plaid, it's just like a new card it has miles on it because of test drives and changing dealerships. We don't complain about that and that is 20-30k were spending on something new. But back to the maybe new, because gamestop let's their employee check out new games and play them, often that new open copy has been plaid, so as for a shop worn discount. If they aren't will to sell it to u with that then cause a huge scene and go buy the game somewhere else.

echojumper
echojumper

 @rene9ade520 yeah i quit, moved and got back into veterinary which is where my schooling was actually for lol. they actually called me after i quit wanting me for an assistant manager possition and i just laughed was like are you serious?! anyways job wise just look for anything that will put your foot in the door. it may sound stupid but goodwill has a job finding system that helps you get a job plus it looks great on a resume. even just finding sesonal jobs is a great way to start. honestly i was originally seasonal at gamestop... kinda thought they only kept me cuz i was a girl who knew about video games and wasnt 500 pounds >< but meh. but seriously dont sweat the small stuff, anything can be used for experiences and every little bit helps :3

tsukikage123456
tsukikage123456

 @brgreen

 The thing is not everyone who goes in is a "true gamer" some people dont fallow games as often and sometimes need that extra little reminder. Is it annoying for gamers? yes but hey could be much worse. We could ask for your gamer tag and spam your game account with weekly sales

AgentAlmost
AgentAlmost

 @RAMENN00DLE5    Popularly believed, but wrong.Unemployment wages come from a pool funded by state payroll taxes on businesses, and can't be deducted from worker's wages. The higher the unemployment claims for a certain business, the higher the payroll tax they'll have to pay next year. Because of this, many companies will cut hours in the hopes of driving employees to quit, rather than fire them.

cubachino
cubachino

 @Aleksa8 My fault that was not my intent. It was just to illistrate my point.

pubert4u
pubert4u

@crazyeightz1 @pubert4u @rene9ade520 @cubachino According to retailers the, being employees and company, can reseal and sell as new if the product is in new condition. This is why you should ask for a discount or have them show u it is in new condition, the item not what the item comes in. Packaging gets damage in transit, processing,ect, ect; all the time.

crazyeightz1
crazyeightz1

 @pubert4u  @rene9ade520  @cubachinoThey wouldn't accept it back as new if the wrap has been torn by a consumer so why should we be forced to buy it new as a consumer if it's sold unwrapped?

 

rene9ade520
rene9ade520

 @pubert4u  @cubachino  @rene9ade520 Being resealed seems even sketchier to me...then its like the retailer is trying to make it look unopened even though it has been. But, in any case, it sounds like you have the right idea with discounts n such.

 

pubert4u
pubert4u

@cubachino @rene9ade520 no I don't but i did @ one time and from my understanding they r suppose to reseal the game. That way if u need to return it u can. Also I wouldn't sell the games without discounting them, and I would even let the customer return the game if there was a price drop. I knew that the customer ran my business because if they weren't there neither was the store. I would also buy from the cheapest place as well. I understand where ur coming from, I want to save money and I make sure when I shop @ new gamestop I get the maximum savings I can and so should u. If u ever have ne questions I would let u know how to benefit from the knowledge of the system

cubachino
cubachino

 @pubert4u  @rene9ade520  @cubachino I do. One, I usually now buy new from Best Buy because of reward points or which ever store has it on sale first. Two, if the seal is broken no other store will accept a return because the assumption is that it's been played (used). Therefore GameStop should not be selling me an unsealed game at new game price!! Are you an employee of GS? I don't see how you think that it is fair practice, Unless you are one of those who gets to try out the games before anyone else.

rene9ade520
rene9ade520

 @echojumper Thanks. Very cool (Veterinary). I've often thought about pursuing something to do with animals, but couldn't ever decide on an angle. And, since I'd have to go back to school for it, it just hasn't happened yet. Idk, I will most likely go back to school one way or another. Those are some good tips. I've heard that about Goodwill before. Ha ha, yeah...I had a good female friend who worked for Game Crazy and it kinda seemed like it was mainly cause she was a cool attractive female gamer...maybe I needed boobs n that's why I never got on there :P Ha ha jkng. Actually, last I talked to her, she quit did some other things for a couple years, and is now with Game Stop. Ironic. Yeah, its true (experience). Guess I'll just keep pounding away at it and something will turn up eventually.   

rene9ade520
rene9ade520

 @tsukikage123456 And what gamer in their right mind would hand over their tag like that!?! ...what PERSON in their right mind?!?! Even though I agree with most the comments against GS here, I will still shop there, but only because they practically have a monopoly on video game specialty stores and I hardly want to shop super centers when I take special interest. But in any case, if GS EVER starts trying to get my gamer tag off me and personal info like that, I, and probably about 70% of GS customers alike, would stop shopping GS all together! That would be an idiot move of them....they are already gonna be hurting in the new console generation with all the crappy new anti-piracy stuff going on.