'External intrusion' causing PSN outage

Sony says it took down the PlayStation Network to "conduct a thorough investigation" of outside attack.

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Today, the hacker collective known as Anonymous posted a statement saying that its organization was not behind the ongoing PlayStation Network outage. However, Sony Computer Entertainment America is now saying the reason the PSN is down is due to an outside attack.

The PlayStation Network has now officially been hacked.

In a brief statement on the official PlayStation Blog, SCEA senior director of corporate communications and social media Patrick Seybold explained the current situation.

"An external intrusion on our system has affected our PlayStation Network and Qriocity services," he said. "In order to conduct a thorough investigation and to verify the smooth and secure operation of our network services going forward, we turned off PlayStation Network and Qriocity services on the evening of Wednesday, April 20th."

He continued, "Providing quality entertainment services to our customers and partners is our utmost priority. We are doing all we can to resolve this situation quickly, and we once again thank you for your patience."

Sony did not offer an estimate on how long its investigation would take, but did promise more information shortly. So it remains unclear when service will be restored to the PlayStation Network's 75-million-plus users.

Discussion

1418 comments
Maverick51510
Maverick51510

I just want to say one thing: To EVERY PS3 user.I have one first off, love it(80 gig, still plays PS2/1 games) If your whining about sony and the servers not being up as soon as you want, then how would YOU fix it? Do YOU know how to operate and run an internet server housing credit card info/etc? I'd LOVE to see you do better. Get well soon PSN.

BasilVZero
BasilVZero

@blackace I'm not saying you shouldnt be pissed, infact I actually agree with you but there's nothing you can do about it and its not like they broke a law or anything. The feature was something that was on their own system, and of course they have the right to alter it whenever they want to. I'm pretty sure its somewhere in the agreement in small print that they have the right to change whatever they want and feel is necessary, doesnt mean their right but either ways its their own decision. Besides there's another platform you can use linux on, not like the PS3 is the best thing to run Linux.

blackace
blackace

@BasilVZero said: @blackace how are they learning a lesson? For having a free online service? lol *************************************************************** For pissing off the people who were using Linux on their PS3 and then taking the feature away. Something no company should do. I could see if it was a service they took away. For example if they removed HOME, I wouldn't be angry. I'm sure hackers wouldn't either. They removed a popular feature though. That's like you buying a car with a GPS and chrome rims and then 6 months later the car dealer says they have to remove them and give you some less appealing rims. I would be pissed to. That's why I said, "Lesson learned":

Noobsmack
Noobsmack

Wow. I dont own a PS3 but it does piss me off that some idiotic little turds think its fun to mess with us gamer's good times. Sorry PS owners I hope they get this fixed quick and those responsible lose their virginity in prison.

KrazzyDJ
KrazzyDJ

"External intrusion causing PSN outage". Obviously !!!

DARKNESSxEAGLE
DARKNESSxEAGLE

what's up with this hate towards playstation. It's not like they are bad at making stuff (other than designing controllers IMO). I mean, the PS3 is superior to the 360 (although I got a 360 anyway) in may ways, that doesn't mean you shouldn't get an xbox it just means those of you who troll over the two are wrong.

DCUltrapro
DCUltrapro

is the PSN STILL down since last week? WOW I guess you really do get what you pay for huh?.... no, wait, thats not right.... you guys don't pay... bummer

digi-demon
digi-demon

Sony, why are we still waiting for this to be fixed?

I_am_the_moon
I_am_the_moon

Cyberterrorism is the convergence of terrorism and cyberspace. It is generally understood to mean unlawful attacks and threats of attack against computers, networks, and the information stored therein when done to intimidate or coerce a government or its people in furtherance of political or social objectives. economic loss would be examples. Serious attacks against critical infrastructures could be acts of cyberterrorism, depending on their impact. Attacks that disrupt nonessential services or that are mainly a costly nuisance would not. Cyberspace is constantly under assault. Cyber spies, thieves, saboteurs, and thrill seekers break into computer systems, steal personal data and trade secrets, vandalize Web sites, disrupt service, sabotage data and systems, launch computer viruses and worms, conduct fraudulent transactions, and harass individuals and companies.

I_am_the_moon
I_am_the_moon

[This message was deleted at the request of the original poster]

I_am_the_moon
I_am_the_moon

f... it im getting an etch a sketch. that wont let me down and the gfx are way better.

I_am_the_moon
I_am_the_moon

@rohn13 I agree with you, years ago hackers were in a way looked up to like our big brothers watching over us now they turncoat like george hotz,/i say this is just an act of terrorism,digital terrorism and he should be held accountable not slapped on the wrist and told to be good. we used to have hackers on one hand and crackers on the other,crackers were the bad guys slinging rebel code into your DLs etc but hackers were clean and fought for the people in a power to the people kinda way,now the hackers in this case have become worse than any script jocky or cracker. shame on them,i hope real hackers sort hotz and his fleas out before they all become hated as mutch. 17 million people with a neggative thought on one guy...wow he must have a headache. is it possable to sue hotz on a public court for disruption of service? cmon americans you guys sue over anything...sue hotz.

Smartiepants
Smartiepants

I really just want to sync my trophies and check the store...but the wait is getting annoying. I don't even remember XBox Live being down for two weeks in 2007, which is weird as I use it most days - can anyone recall what the reason was that time?

chrispicard
chrispicard

Portal 2 online co-op is sooo much fun!

illage2
illage2

I think people want compensation for their PS Plus subscriptions and DLC. Some people have gotten it into their head that re-building the network will erase all user data from the system, this is certainly not the case. They have backups for a reason, and they will most likely restore the service and all accounts when they can. However, even when PSN is back up my advice is to wait a day or two before you start logging in again, as 75million people will be trying to log on at the same time, and it will cause more chaos and take PSN down again. (Remember the same thing happened to XBL during Xmas 2007/08) When PSN does come back on I am linking my steam and PSN accounts.

FLOWZMENTAL
FLOWZMENTAL

@bakagami love the Laughing Man avatar where did you find that gif?

bakagami
bakagami

@DanielL5583 just so u know, I just up thumbed you & it added to the down thumbs on both of your comments

Shoinko
Shoinko

[This message was deleted at the request of the original poster]

Shoinko
Shoinko

[This message was deleted at the request of the original poster]

mightycloud
mightycloud

So you can't get online for a few days. What's the problem? 15 years ago console gamers didn't have the option. It's not like it's the end of the world. You could play some quality single player offline games like Dead Space, Heavy Rain and God of War. I've got both a 360 and a PS3, but much prefer to play on the latter mainly because of the choice and quality of games and the (in my opinion) better pad. But since I refuse to pay for a service that should be free since we already pay out 40 quid a pop for the games in the first place, I'm happy for Sony to build a solid system for everyone to play securely.

Shoinko
Shoinko

[This message was deleted at the request of the original poster]

treisgar
treisgar

@Ghost_Demon But the point of the matter is, even though I didn't get a new console, I got my own back and thats all that matters. I have a normal Xbox which has had no trouble since the RRoD attack 3 years ago and my Elite is still working fine the past 2 years that I have had it. So I'll get to the point, I'll take your bet if either one gets a RRoD you will be the first to know. I would bet £10 but somehow I dont think that you would get it through the internet (or get it in general), as for some reason I dont think I will be saving up for another one, as you put it.

MetalMan300
MetalMan300

@thebeachguy90 Well, I can't speak for other Xbox fanboys. I personally prefer Xbox to PS3, but that wasn't the point I wanted to make. I just thoguht I'd point out that as this shows, not all systems are perfect. 360 may be a hacker free haven, but we get (or at least got, not sure if we still do) the RROD to rear it's ugly head every once in awhile. Although I have my preferences, that's what console gaming is. Which console you PREFER, and what works best for you. PS3 is far from perfect, but so is the 360! Join us Sony fans, mwahahahahaaa :)

DanielL5583
DanielL5583

Great. Someone disliked a supportive, honest statement. Would it be better if I lied to you, disliker?

DanielL5583
DanielL5583

Sony. Unlike some of the people who have written on here, complaining... I don't want a game as a means of apology and reimbursement. I don't want you to rush the work you are doing to get the work back on-line. I can wait to play games on-line. I won't run for the capitalist XBOX 360. I will stand by your side as you get through this darkest of hours...Sony.

warbrady
warbrady

theres gona be a hord of new trophys on meny acounts

raith616
raith616

roll up roll up, taking bets now will sony revive psn only to find that a monthly few based servie will give more wonga, coupled with talking into a spinning hat on how much making us ps3 owners pay per month will improve the service, will the fanboys lose their main argument will us gamers who have both now need to pick wich company we're paying for playing only time will tell (and most likely twitter or some such)

ScaredySquirrel
ScaredySquirrel

I'm not saying Sony is bad, I'm not saying the PSN is bad. I'm just saying the PSN isn't as good as Xbox Live and really that's something everybody knows anyway. Sony's effort at an online service has been lackluster and they still have a lot to learn. Hopefully Sony will learn from this and work toward creating a better online service for their customers.

ScaredySquirrel
ScaredySquirrel

Everybody blames anonymous because they said they would attack! It's really that simple. If they didn't want to be blamed for something like this they probably shouldn't be throwing around threats.

Knightarce
Knightarce

I haven't read many "i hate you sony for having such a crap network" comments, stop complaining at fan boys and hackers and realise that maybe sony could be to blame for just not bothering with the psn as much as they should have

TheArcade
TheArcade

You mean you honestly didn't know the word which could sometimes lead to flamewars. If your intent was to shorten up the meanings there are other options to fit the description, maybe Xboxers or just call them 360 owners, also, "Microsoft" & "MS" is preferred to "Micro$oft" & "M$". It's cool if you didn't know before, I'm only telling you this because I'm trying to help.

steven141
steven141

@cjlebron The network is being rebuilt, it was confirmed on the eu playstation blog site :)

sickwills
sickwills

@cjlebron It wouldn't surprise me if your theory is right

BlueFlameBat
BlueFlameBat

Don't give me that stale scrap about providing quality entertainment! It didn't work when you used it for suing the makers of a PS1 emulator on PC and it's not working now! Stop insulting my intelligence!

Doric6
Doric6

No 'hacking' has taken place, it would be pretty appauling if a system which holds millions of credit card details could get hacked so easily and Sony would be liable for breaching the data protection act. Its embarrassing for Sony how a DDoS attack from a handful of people could crimple a service which 'has 75 million plus users'. You'd have thought Sony would have done this when the actual attack took place. Sony shutdown PSN, Saves billions, Everyone blames Anon. Sounds like the perfect cover.

annoyingdevil
annoyingdevil

Why dosent annon do something useful and hack xbox live instead because bill gates is greedy and the xbox fanboy's are just jerks.

bakagami
bakagami

& @woodyfr to get access to the login info you'd need to crack the master accounts database in which case they already have our credit card info as well. changing your login & payment method wouldn't help cause the cat would already be out of the bag. I'm not saying not to do those things, just that if they got there were already screwed. we can only hope they haven't

cjlebron
cjlebron

Has it occurred to anyone that maybe hackers didn't bring down the network, and that Sony pulled it down and used the timing for cover. It would actually be smart - they're now aware that the network is vulnerable, so rather than wait for a real intrusion, they use the hype around the recent Anonymous threat and just decide to use them as an excuse to re-build the network. Now the hackers get hated by games and Sony is the victim while they have time to make improvements. I'm not saying this is what happened, but it's as plausible a story as any, and certainly not beyond the scope of a mega-corporation.

bakagami
bakagami

@thenephariouson I appreciate the sentiment but compensation for what? PSN is and always has been free. This is inconvenient, sure. but the real loser is Sony w/ all the lost revenue from PSN store sales. using myself as an average I spend roughly 7-8 a week on PSN. now multiply that by 70 million......somebody whet without sake this week, lol

tmacman
tmacman

Have you seen the latest PS blog post, "We have no info at this time", thanks for the update, but that would have been better as a twitter post.

woodyfr
woodyfr

One IMPORTANT tip if the PSN is back tomorrow or later : CHANGE YOUR PASSWORD, the hackers won't be able to use your account then (if whether credit card or other personal information were taken by the hackers during the the intrusion) and for more safety delete your credit card information and use PSN CARDS.

annoyingdevil
annoyingdevil

If this psn doesn't come back up tomorrow then the hackers will end up looking like zangief in my picture.

thenephariouson
thenephariouson

Right im gonna say this not even owning a PS3, please stop the consistent whining and moaning, Yes, it is very frustrating im sure, but this is Sony your talking about, lets face it they know what they are doing and lets face it Sony will value each one of those 75 MILLION users, as they are the bread and butter and as such are very valuable, and Sony know this, so leave them to it as im sure they will release a statement as to the cause (or rough explanation) when they are ready. As for users asking for the 'Real Reason' as to why Sony took PSN offline, im sure even if they gave you an in depth explanation, that you more than likely would'nt even understand it. Lets make no mistake, this is not simply a 'Port Hack' that simply requires an additional Firewall rule to resolve. Ultimately, im sure this whole scenario will have a positive outcome as it will force Sony to re-analyse the PSN infrasrtucture and make the neccessary steps to ensure it cant happen again, however this is no garauntee other alternative hack attempts will not be made in the future. Ultimately no LAN based network with WAN access is 100% secure, its simply a game of Cat & Mouse. I'm more than sure that Sony will make a formal apology in given time, although i think a compensationary game or gift for each of the 75 MILLION users is very slim (no pun intended), but you never know.

WasacreOL
WasacreOL

damn free online is why i got the ps3... dont tell me its gonna end just like that every time they get "hacked"

I_am_the_moon
I_am_the_moon

Is this making you think...ever so slightly towards getting a 360? have you lost faith in sony with this? will this now keep happening,i guess so now they see the stink its causing.