EA Origin accounts hijacked?

Numerous users reporting their password, email address or both were changed without their consent.

It appears some EA Origin accounts are being stolen. As spotted and documented by Eurogamer, numerous users are reporting in the official Electronic Arts forums that their accounts have been hijacked.

These users claim to have received email notification from EA that their password, email address (or both) had been successfully updated without their knowledge. When these users attempted to log into Origin, they were unable to do so. Additionally, in some instances, account thieves have altered ownership verification data like birthdays.

Support representatives for Origin appear to be handling the issues on a case-by-case basis. An EA representative told GameSpot that it takes account security seriously and advises users with log-in issues to speak with Origin's help desk.

"Anytime a player has a question about the security of his or her account or personal data, we take it very seriously and take all possible steps to help," reads a line from the statement. "For any customer who cannot access their Origin account for any reason, we ask them to please contact Origin Help or EA’s customer experience group at help.ea.com. The robust security measures in place to protect Origin users accounts are constantly being expanded and upgraded, and we also strongly recommend customers take the protective steps of using strong passwords and changing passwords often."

Written By

Eddie Makuch is a news editor at GameSpot, and would like to see the Whalers return to Hartford.

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Discussion

0 comments
hansi69
hansi69

This is the full email I received from ORIGIN this morning, a really sad story indeed and should be put on the frontpage of any gameserver really as it shows the ignorance of those people!!!!  

 

 Hi Johann,  

 

Thanks for getting back to me with your concerns. I also appreciate the information on the numbers you found. Where was the e-mail you found listed? Again, we want to make sure you and others are getting the correct information when trying to reach out support. As you mentioned, there is a "catch-22" of sorts in that you need to log in to our help site to contact us, but if you lost your account you can't do that (the process of which we are looking at to help ease the process for both us and those contacting about hacked accounts). So, ensuring the other information that is out there is correct is another top priority.   As for the rumored Origin hack, we still have no reason to believe such a compromise occurred. I agree that it would be good move in our customer relationship to admit if something like that occurred and keep our users up to date, however we cannot admit to something that didn't happen. As mentioned before, though, we take issues like this seriously and so we are continuing to double-check everything to verify nothing happened.   That doesn't mean we blame you for the issue, and I apologize if that seemed to be what I was implying. I don't think you are at fault at all, and it definitely sounds like you are doing what you should to keep your accounts secure. All I meant to say is that a hacker somehow got a hold of your information and used to to compromise your account.   I hope that clarifies the matter a little better and again I apologize for any misunderstanding. If you have any lingering questions or concerns over the issue please don't hesitate to let me know. Other than that, I hope you had a great weekend! Sincerely, Kyle Cooper World Wide Customer Experience | Executive Relations T: 512.583.6152 | E: kcooper@ea.com

cheese00701
cheese00701

lucky i retreived all 3 of my origin accounts

griff88_8
griff88_8

my origin account was hi jacked to,,,,so what do we do now

hansi69
hansi69

Hi there, after I called them on the UK helpline 08702432435 the chap on the phone put everything right for me, thank god I remembered the date of birth I used!! otherwise he could not help either.

I complaint to EA/Origin as well via e-mail and  I got an answer from

 

Kyle Cooper World Wide Customer Experience | Executive Relations T:  512.583.6152 | E: kcooper@ea.com

 

But after I reply with my answer demanding an apologogy unconditional , all went silent. No addmission of guilt whatsoever and tried to put blame on customers, what a shit service ORIGIN provides. So from now on even if I like a game If they use ORIGIN i will not purchase it, They give a damn about their customers, which after all pay their wages.

ioshilee
ioshilee

I use this piece of crap only for games EA forces us to - BF, ME and DA, and SWTOR. And their support is epicly crappy too - when I ordered SWTOR, EA created a new acc for me and for some wierd reason put SWTOR and DA 2 on the new acc, leaving ME 2 on the existing acc. I asked them to transfer ME 2 on the new acc, but they even didn't bother to answer.

jerryatricrejec
jerryatricrejec

origin is horrendous and it's no wonder. EA can't even manage their support correctly, why did we think origin would be different?

collingtonuk
collingtonuk

My Xbox account was hacked a while ago, the only place that had my account info other than M$ was EA as I needed to login to their system for something. When I contacted M$ about the hack they basically said that EA had lost/been hacked for loads of live accounts.I would never trust EA with any details or accounts again. There is no way Origin will ever have any credit card details from me.

Harrydapro
Harrydapro

Get out of my newsfeed EA...you're unworthy. 

imprezawrx500
imprezawrx500

 @lion2447 Tying to a account is the best way to do it, hardware activation is nothing but a pain in the ass, or do you have some other idea of how it should be done?    Plus it is great being able to just log onto some computer anywhere and download your game.    The way itunes does it is terrible loose your songs and you can't even re download them. 

dabassplayer15
dabassplayer15

I wish they had implemented a steam guard like system

lion2447
lion2447

This is a perfect example of why games SHOULD NOT be tied to accounts. All those people who had their accounts hacked also essentially had their games stolen.  Since the games require a login to work, those people cannot play the games they paid for.  Also, since the keys become locked to the original account, they cannot open a new account to regain access.

Unfallen_Satan
Unfallen_Satan

Oh, no. Keep us updated, Eddie. I hope it's not a system-wide hack.

Atombomb1981
Atombomb1981

So much for the bright future that EA prepared for it's customers.

DarthVegita21
DarthVegita21

Well, better Origin then Steam.  If my Steam account was hacked, THEN I'd be right pissed.

raahsnavj
raahsnavj

If I would have got one of those emails I would of said, "Oh yeah I still have that account... meh whatever"

 

More than likely the users didn't even know what DOB or email address they set it up with anyhow seeming all it does it let you activate a one time use code for a game that probably has a sequel by now.

hadlee73
hadlee73

They can have my Origin account :P

theKSMM
theKSMM

Yet another endorsement from EA for gamers to use Steam.

alexLmx6
alexLmx6

See, when I was a young whippersnapper thieves had to actually break into my house to steal my games.  Also, they still existed even if they were stolen.   

SolidTy
SolidTy

Hackers, Hackers everywhere.

 

Where are their vocal defenders now?:! :P

wexorian
wexorian

So if you want to protect yourself from hackers there's few way to do that.

1st. use Good antivirus, Avira (free) or Norton 360 that's what i use,

2nd. Never leave Account loged on website

3rd. Check URL , what websites you are visiting,

4th. Stop downloading Adult videos you get lag in MP games :P

5th. Use Firefox chrome with Extra addons like addblock etc.

 

wexorian
wexorian

Origins say hi To Death reaper :DDDD

 

wexorian
wexorian

EA THEY HACKED MY ACCOUNT I had 100 games on origins i want Money back now.  (maybe it will work :P)

Prasinos_13
Prasinos_13

Like mine.... i never reported it btw....

AuronAXE
AuronAXE

EA has been treading water for quite a while now, I can't wait till the TORtanic finally sinks.

NettoSaito
NettoSaito

Was a bit freaked for a second because I couldn't log in. Then I remembered I changed my PW the other day lol

pathosfire
pathosfire

Changed my password, just in case they got their password data sniffed out like battle.net not so long ago.

DesertLynx83
DesertLynx83

Well, I checked mine and it's untouched. Only reason I have it is for the trilogy.

vicsrealms
vicsrealms

Hmm, may have to check my account.  Haven't turned Origin on in...months.

fightingfish18
fightingfish18

A lot of people hate on Origin because it is owned by EA.  I only have 2 games on my Origin account (Amalur and Bf1942, which was FREE) and it's worked for me quite flawlessly.  I wouldn't use it as my primary service, but I don't hate it.

CountBleck12
CountBleck12

Great... and I just made a new email a few days before I made my Origin account. I'll rage if anything happens to my email. Thanks a lot EA! /sarcasm

Lost-to-Apathy
Lost-to-Apathy

I miss the days when my games were actually stored on my shelf and not some silly account that I hardly have any power over.

griff88_8
griff88_8

 @hansi69

 I already lost my origin account,now I get  e-mail from uplay,which runs farcry 3,that my e mail was incorrect...WTH

hansi69
hansi69

 @ioshilee

 Hi there, after I called them on the UK helpline 08702432435 the chap on the phone put everything right for me, thank god I remembered the date of birth I used!! otherwise he could not help either.

I complaint to EA/Origin as well via e-mail and  I got an answer from

 

Kyle Cooper World Wide Customer Experience | Executive Relations T: 512.583.6152 | E: kcooper@ea.com

 

But after I reply with my answer demanding an apologogy unconditional , all went silent. No addmission of guilt whatsoever and tried to put blame on customers, what a shit service ORIGIN provides. So from now on even if I like a game If they use ORIGIN i will not purchase it, They give a damn about their customers, which after all pay their wages.

hansi69
hansi69

 @jtthegame316

 yes we do as we play BF3 and EA or whatsoever ORIGIN gives a fuck about their users. No response to calls or e-mails here in the UK!!

y3ivan
y3ivan

 @collingtonuk Didnt you read the Ad in the XBL dashboard to change your password?

dirtdog10304
dirtdog10304

Thats happened on steam, a forum server was hacked that had account information.  now they have steam guard

Link3301
Link3301

 @theKSMM Yeah it's not like anyone hacked Steam and accessed millions of users credit card info, oh wait.

Anigmar
Anigmar

 @wexorian Point 4 doesn't improve security but helps to save space. Less boobs = more shooting/looting/driving. 8P

 

I also recommend using strong passwords. In the past the norm was 8-10 characters. Go for 14-20 with letters (capitalized and not), numbers and symbols if allowed.

 

This only helps on your side, if the servers security is bad there's nothing you can do. 8(

xsonicchaos
xsonicchaos

 @fightingfish18 You haven't played Mass Effect 3, Battlefield 3, Medal of Honor Warfighter or the 2008 one? Not even Dragon Age 2 or Dead Space 2? How about Shift 2 unleashed, Need For Speed Hot Pursuit or Most Wanted, the Criterion ones? Alice Madness Returns?

msfan1289
msfan1289

 @Lost-to-Apathy dude i dont know why they are doing this, i love it how you can turn on your system and BOOM you can just play, now you have to dealw ith "you are not sign into live so we cant save your game" or you are not sign in to PSN so you can do this. with UbiSoft PC games " you lost connection please wait while connect is back, but in the mean time you can not play the game AT ALL" now with EA "oh you dont want to download the new update, well you cant play the game"

 

this stuff have to end.

collingtonuk
collingtonuk

 @y3ivan This was a while ago, I hadn't been on my xbox in ages I turned it on and found something was up when it said i'd been logged in to another console. I get my points via the dashboard as i'm lazy. Some sod had bought loads of points and spent them on FIFA then transfered the players or whatever to his account. Obviously I changed my password then and M$ refunded me the money but EA were implicated as the breach of my account. I haven't played fifa since FIFA96 on the Megadrive.

BuBsay
BuBsay

 @Link3301  @theKSMM Except for they never actually accessed the credit card info.

 

It was only a forum hack, which is separate from your actual Steam account (as long as you use a different password from your account, like it tells you to in account setup).

 

So, ya that's a completely different situation and just plain misinformation.

Zenda_Ascaris
Zenda_Ascaris

 @xsonicchaos  @fightingfish18  I have return to madness and dead space 2 (luckily they both go through steamy pile of sh** and not Originally a virus. Only have 1 game through Origin and that's BF3 but my system isn't up to spec yet so I have no reason to put another useless program on my system :D