"As a general policy, EA does not offer refunds on any products downloaded through Origin," the company said on its Returns & Cancellations support page.
Gamers who purchased a physical copy of SimCity through the Origin Store can seek a refund as part of the company's 14-day unconditional guarantee.
Origin global community manager Marcel Hatam commented on SimCity's rocky launch in North America on Tuesday, apologizing to gamers through the EA forums. He said (via Polygon), "If you regrettably feel that we let you down, you can of course request a refund for your order." However, Hatam's post has since been edited and now simply reads, "Please review our refund policy," with a link to the above-mentioned document.
In addition, Develop spoke with an Origin customer support representative, who told the site that "refunds are only given in exceptional circumstances." Asked if SimCity's server issues came under that description, the representative said, "Not right now."