EA not offering refunds for SimCity digital copies

Publisher says it generally does not offer refunds for digital games sold through Origin.

SimCity publisher Electronic Arts is not offering refunds for digital copies of the city-building game sold through Origin amid the game's ongoing server woes.

"As a general policy, EA does not offer refunds on any products downloaded through Origin," the company said on its Returns & Cancellations support page.

Gamers who purchased a physical copy of SimCity through the Origin Store can seek a refund as part of the company's 14-day unconditional guarantee.

Origin global community manager Marcel Hatam commented on SimCity's rocky launch in North America on Tuesday, apologizing to gamers through the EA forums. He said (via Polygon), "If you regrettably feel that we let you down, you can of course request a refund for your order." However, Hatam's post has since been edited and now simply reads, "Please review our refund policy," with a link to the above-mentioned document.

In addition, Develop spoke with an Origin customer support representative, who told the site that "refunds are only given in exceptional circumstances." Asked if SimCity's server issues came under that description, the representative said, "Not right now."

SimCity launched today in the United Kingdom, where the game--as promised--is not experiencing notable server issues. For more, check out GameSpot's review of SimCity.

Got a news tip or want to contact us directly? Email news@gamespot.com

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eddienoteddy

Eddie Makuch

Eddie Makuch is a news editor at GameSpot, and would like to see the Whalers return to Hartford.
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347 comments
Xaviersx
Xaviersx

Yeah, EA is one of those companies I try not to buy anything from, they screw over the developers and consumers left and right.  I'm surprised EA doesn't spend more time in court defending themselves vs finding ways to bind consumers use of the products they stamp their logo on.  Really, the only way to stick it to EA is to not buy EA, complaining about them here or to the law seems to produce little change (and all that change goes into lawyer's pockets)

wongph
wongph

Why beg EA so much? it's just learning the ways of doing business from Marcus the Gunbringer (sarcasm) :)


rey2
rey2

Almost 2 and a half years (and counting) of not buying EA products and games for me.  I feel for you guys who bought this product and got scammed into giving them your money.

Probably just take a jab at EA again by voting them as the worst company of 2013 or something. 

obenns
obenns

So many people below explaining how EA are greedy and horrible to the video games industry, yet continue to buy their games. Idiots deserve to be ripped off, when will you learn?

As for EA, no surprise. But you'll remain, due to the above.

jenovaschilld
jenovaschilld

I just read over at gamesindustyinternational, If you bought your game anywhere but Origins you can get a refund. Origins physical copy the same also. I was curious why not give those who bought digital a refund, since you cannot play the serial number of the game anyways. 

It is because with all digital games over at Origins when you check that little box, you are agreeing to you give up all you rights as a consumer. You have no legal rights under the better business bureau for stuff like refunds, class action lawsuits, or liabilities in anyway. 

Really makes you think that box copies or buying from a third party like amazon might not be such a bad idea. 

julzeverne
julzeverne

"HAHAHAHA!!! We got your money. You got nothing!!! HAHAHA I can't believe you people keep buying from us! PC gamers must be stupid HAHAHAHA!!!"  - EA 

Call up your credit card company and tell them to dispute the charge!!!!!!

RiKanKiDD
RiKanKiDD

Wow EA really slapped people in the faces with this one.

commanderxp90
commanderxp90

The EA got an epic fail! EA is just greedy anyway. =/ Thank my god I do not purchase the SimCity game.

flammable_zeus
flammable_zeus

Well that's pretty messed up. I wish these idiots wouldn't keep falling for EA's crap.

Ghosthunter54
Ghosthunter54

To be perfectly fair, it's not like they can be sure you actually deleted their product. Once it's downloaded it's downloaded. It's like trying to get a refund for food you took home - no one can be sure you didn't eat it. I don't like EA, but I'm going to be fair about it. Buy a hard copy and you'd have no problem. 

gilaliz
gilaliz

"Regardless that you bought our broken product, we will not provide you with a refund."


Too bad there's no lemon law for video games.  EA would be out of business.



startman_1999
startman_1999

Scum of the earth. What blinding arrogance. They have no idea what they're doing do they. How long do they think they can f*** people over without consequences? SCRAP THE ALWAYS ONLINE. idiots.

superkadeemx
superkadeemx

fuck EA. is any1 really surprise by this tho? just like the kat under me said. stick to your guns and dont buy into this digital bullshit

tionmedon
tionmedon

just BOYCOTT................


telaros
telaros

Money spent on digital goods. Their are no laws saying anyone has to reimburst you for digital products as they are not covered under any warranties.

Funny though, if I ever asked steam to give me a refund on a EA game, they always gave it back :p

"Give money BACK? Hell no, we'll just offer lackluster free copies of anything we got that isn't Mass Effect 3, Battlefield 3, anything with 3 in it. Maybe Simcity 3 though, just no dlc. I mean we didn't pull our games off Steam and claimed exclusively only on Origin but were still allowed on affiliated partner's digital services to make quick bucks we don't have to repay, for nothing!"


Oh, EA. How dare those affected by a game they JUST bought and have been unable to enjoy or play at their own leisure, actually have the gall to ask for refunds, right? Giving money BACK lol EA? You people must be new here. <3

telaros
telaros

Money spent on digital goods. Their are no laws saying anyone has to reimburst you for digital products as they are not covered under any warranties.

Funny though, if I ever asked steam to give me a refund on a EA game, they always gave it back :p

"Give money BACK? Hell no, we'll just offer lackluster free copies of anything we got that isn't Mass Effect 3, Battlefield 3, anything with 3 in it. Maybe Simcity 3 though, just no dlc. I mean we didn't pull our games off Steam and claimed exclusively only on Origin but were still allowed on affiliated partner's digital services to make quick bucks we don't have to repay, for nothing!"


Oh, EA. How dare those affected by a game they JUST bought and have been unable to enjoy or play at their own leisure, actually have the gall to ask for refunds, right? Giving money BACK lol EA? You people must be new here. <3

AMG
AMG

Sleazy company.

Sefrix
Sefrix moderator

Lol way to make people not want to purchase your products on Origin.

soltar
soltar

For all you who want to go all digital, may I present exhibit 1.

Zeeksie
Zeeksie

So, what else is new?

Setzera
Setzera

I need to talk to EA's lawyers to see if I can make a game to sell digitally, then it turns out I just made menus that go no where and then say no refunds because it's digital only.  Seriously, if they can legally do this, we all know what the next world wide scam will be.

Valen_Ca
Valen_Ca

Wait, so EA will fully refund anyone that buys the more expensive to produce physical copy within 14 days if they don't like the game but anyone who buys over Origin, EAs own store, are SOL? When does something like that start to make sense?

TheEveryMan
TheEveryMan

Bloody Nazis, we should burn that company to the ground.

SavoyPrime
SavoyPrime

Okay...the Origin customer support rep said that they only give refunds in exceptional circumstances. Ummm...people not being able to play the game that they spent hard-earned money on IS an exceptional circumstance in my eyes. smdh

tightwad34
tightwad34

Way to piss off the very people who put money in your pockets to begin with. Good move EA. Oh, and it's not like you can't afford it. God damn greedy fucks.

IceCweam
IceCweam

EA needs to do a serious beta extension. They took r jobs! I mean they took r money!

mattress805
mattress805

Foreshadowing of what's to come if greedy publishers are allowed to go the all-digital route. I say if I can't physically return it, then I won't buy it. Unless the download is 10$ or less. Thats my rule of thumb. . I've bought games before on xbox live like 5 yrs ago. For whatever reason, these games aren't sold on there anymore. I've had multiple hard drives and now I can't play or download them. If you don't posses a physical copy, then it's hard to prove you ever even bought the product.

interrasteral7
interrasteral7

EA, you greedy b****es and b******s, you are going to pay for this soon!

BoromiRwcgeorge
BoromiRwcgeorge

wake up people. EA is the devil and the monster. 

start boycott it.

dragonfoxmem
dragonfoxmem

thank god I purchased a physical copy because I was able to refunded this today...

sundown19
sundown19

Tell me again why digital is better than physical?

Unfallen_Satan
Unfallen_Satan

Is this an indication that EA views Origin as an unviable digital sales portal thus any damage to publicity from the decision is inconsequential? I've always wondered how much profit EA actually makes through digital sales on Origin.

Meatbrawl
Meatbrawl

If I happened to be a part of a group of hackers... I would be looking at working on an attack on EA...

DudleyDawson101
DudleyDawson101

I really hope someone sues over this. Not being able to get your money back for something that doesn't work is theft, plain and simple.

blueboxdoctor
blueboxdoctor

I would have never thought of such a move from a respectable company such as EA.

xhawk27
xhawk27

I did get $20 off coupon from EA from pre-ordering Sim City so that is one good thing. 


xhawk27
xhawk27

I bought Kane & Lynch for $5 on XBL sale last week. 

Martyr77
Martyr77

Uh if the game is broken you need to refund it. The only silver lining is it hurts DRM and online play for single player which is ridiculous anyway. I am sorry to anyone who bought this garbage. EA sucks. I have been boycotting them for almost a year and will continue forever. Sorry guys.

Vorheez
Vorheez

EA needs to be ransacked  in front of a crown. Time too give them a couple of hiccups.

Coren_Larken
Coren_Larken

Make an exception. Give a refund and stop the license from working. Make your customers happy. After you fix the product, some of them will probably come back and buy your game again. Instead, you refuse them a refund on a broken game, and increase the already unbelievable number of people that hate you. Smooth moves, EA, smooth moves.

Dudeinator
Dudeinator

Blizzard is probably squealing with delight like "Oh my god, D3 isn't the worst launch for a video game in history anymore!"

Ledah
Ledah

This game was a genius plan for a rip-off, including the so called future on digital games rent licenses where you can't even get a refund, the best thing is EA doesn't even care about their costumers. I hope this serves a purpose in the future and some people learn not to trust something like this so easily.

Razor10000
Razor10000

when will people learn? it´s ea, stop buying there broken games and maybe just maybe ea will fucking learn to respect there costumers. ea should be sued and not aloud to realese broken games.