EA named 'Worst Company in America' by Consumerist

Battlefield, FIFA publisher topples Bank of America in 2013 final round with 77.5 percent of votes to earn title two years in a row.

For the second straight year, the Consumerist has named Battlefield and FIFA publisher Electronic Arts the "Worst Company in America." EA knocked out Bank of America in the 2013 final round with 77.5 percent of the votes, winning the site's "Golden Poo" award.

To reach the final round of the consumer affairs blog's tournament, EA took down companies like AB InBev, Facebook, AT&T, and Ticketmaster. Bank of America toppled Capital One, Chase, Wal-Mart, and Comcast to square off against EA in the final round for the second straight year.

According to the Consumerist, EA has failed at three "core requirements" of running a consumer-friendly business. These are: provide a product that people want and like, sell your product at a reasonable price, and support the products you sell.

Reached for comment, an EA representative pointed to chief operating officer Peter Moore's recent blog post on the consumer poll, which stated, "We can do better. We will do better."

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Eddie Makuch

Eddie Makuch is a news editor at GameSpot, and would like to see the Whalers return to Hartford.
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1438 comments
OldKye
OldKye

If you read his whole comment back once again EA claimed "it's just the internet so it doesn't matter"

Internet = people who have accesses to the internet = people in the real world with money = opinions of consumers= your consumer base EA.

Translation "It's just our consumers so it doesn't matter"

R3FURBISHED
R3FURBISHED

EA is still worse than Bank of America...wow

pokefan1999
pokefan1999

FIFA, NHL and their sports franchises in general are the most overrated games on the market.  Before the addition of ultimate team and their game modes that update in real time there was no replay value after the first month because the poor, repetitive in-game action was too frustrating.  The only things any EA Sports games have going for them is exclusive licenses and massive advertising campaigns to make up for their flawed, incomplete games.  I was loyal to EA Sports for years until I finally had enough and first switched to 2K for hockey and PES for soccer.  Their driving games are terrible these days as well.


Oh, and worst of all, dating all the way back to the mid-90s their customer support has been absolutely terrible, like clockwork they remove references to and support for the previous year's title as soon as the new one comes out, and therefore the online functions of most of their games become useless.

SoreThumbsBill
SoreThumbsBill

Guess EA can turn anything into a yearly franchise.

chavao666
chavao666

And still people buy Madden 11, 12, 13 not really caring that they're all the same shit as before with improvements ridiculous enough that they could just come up as a patch

kreegan64
kreegan64

"provide a product that people want and like,"

Missed one point, totally.

 "sell your product at a reasonable price,"

considering I don't want them, I'd say that very low to free would only work for me.

"and support the products you sell"

 Depends on what this means by supporting, if it means making sure that it is quality and fixing any problems, no.

Atombomb1981
Atombomb1981

Yeah, EA just decides to cripple your titles with their annoying DRM... And fund your games... So much freedom

ghostXzero
ghostXzero

EA = worst company in america

capcom = worst company in japan

grim0187
grim0187

It never ceases to amaze me that in THIS economy, with the rampant corporate whoring going on and the huge mega conglomerate businesses RUINING their employees way of life on a daily basis, wrecking the Earths natural resources and raking in profits for their CEOs while their employees are on foodstamps, a damn VIDEO GAME company gets named the worst because it doesn't offer enough free crap for their over entitled audience. Wow, America. Wow.

xiaoyangguang
xiaoyangguang

EA is still way much better than Ubisoft... Now there is an arrogant company worthy of the title!

Rokon37
Rokon37

EA: "In light of being voted "Worst Company in America" for the second year in a row, we at EA are undertaking a major strategy to correct this problem and make sure it never happens again: we're moving to Canada."

ceromaster
ceromaster

EA dug up a nice little whole for themselves, and I don't pity them, but maybe they will turn themselves around this time.

Despite what anyone says, I do enjoy their products, but they do need to handle themselves better. However, I don't condone some of the bias against them.

lethargicdonkey
lethargicdonkey

EA has some good products out there( if you disagree then your just a fan boy bashing BF3), what kills them it's the image of money hungry whores that kills them.

RIIIIKU
RIIIIKU

"Golden Poo" award...... XD

guiyid
guiyid

I have to say it only looks interesting to me at the very beginning. I feel so bored now. You guys should play Age of Wushu with me, a real sandbox game.

pakhair
pakhair

EA being the worst company is definitely bullocks

Yes
being the worst gaming company is true and the reason is not that there
IPs are bad, there are far better from bad and EA definitely does try
time to time and gives some great games. The reasons we gamers hare them
are just a few:

1.Always DLC for each game including yearly titles and sports games.

2.Servers shutting down way too soon.

3.The stupid concept that every game must have Multiplayer

4.Online Passes in each game

5.Making
every game's sequel approach a wider audience, which most of the times
end of either making the original product shallow or deviate way too
much from the origin premises of the IP.

6.And now the newly introduced micro-transactions are cherry on the top.

And then EA says why consumers hate us, WONDERS.....

Parky-73
Parky-73

I may be the only one, but I love EA.I like there games,I like Origin, And I like the Mass Effect 3 endings. Am I nuts?

berserker66666
berserker66666

Here's whats common between Peter Moore and Peter Molyneux. Both exaggerate, lie and come up short.

simcitydrmfree
simcitydrmfree

Peter Moore saying you will do better does not matter. This is like a child saying they will not steal again. Child: WHY won't you steal again? Peter: HOW do you plan to do better? Fix SimCity with offline patch or get fired. It is up to you.

JIT93
JIT93

Glad to know that first world problems are prevalent in America .

A gaming company which can make bad games with shoddy business practices is worse than some banks that screwed over someone's life, caused recessions, and are bailed out with our money.

Seriously....

egekoenig
egekoenig

ea making bf3 and bf4 and all the great fifa games, and then becomes the ''worst company'' because all these voters are retarded. fck democracy

klenoxx
klenoxx

Unbeliveable how retardet people can be. EA is not the worst company and as "gamelover711" said, none of the criteria stated is 100% true. All their games is sold by a pretty good price. Origin is also a pretty good platform software but most of you maggots is hyped by the stupidity of "Valve's" Steam. Steam is extreme shit and were even worse than Origin in the beginning and still is. EA is actually really good at making games and NO! Simcity wasn't EA's fault, so quit that bullshit. And before you go all "Steam" is made by Valve and is good, NO! it's not!

I can already see kids like Oskuuu and many others that just follow the flow of others and makes ridiculous nobrained comments.

oskuuu
oskuuu

Congrats EA, you totally deserve the 2nd golden poo award!

CatAtomic999
CatAtomic999

Worst Company in America? Not by a long shot. Publisher that most regularly let's know-nothing suits stick their fingers into the game makers' business and ruin the product? Absolutely.

vadagar1
vadagar1

don't blame EA blame the stupid morons that keep buying there shit

1stormbringer77
1stormbringer77

As many games & companies EA has ruined or forced to go out of business,they'll NEVER be able to redeem themselves.As much I liked to play Madden or Mass Effect I won't purchase any game produced by them to support those heartless greedy (choose your word)

.

gamelover711
gamelover711

Really! EA is not the worst company in America. Who are they trying to fool? How is a game publisher who supposedly does not "provide a product that people want and like, sell your product at a reasonable price, and support the products you sell," worse than a company like Bank of America who literally takes money from it's customers? Here's my problem with this whole thing, the criteria listed above that makes EA bad isn't even true:

"Provide a product that people want and like" - How many people have bought and enjoyed a game published by EA? Millions. 

"Sell your product at a reasonable price" - EA games have been $60 when released just like almost any other new game this generation. 

"Support the products you sell" - For everyone referencing SimCity, EA responded to that failure by increasing their server capacity by 120% and giving players a free game for the trouble. Sure it shouldn't have happened in the first place, but shit happens. 

I dislike Origin and Online Passes as much as the next guy, but there are much bigger fish to fry than EA. 

GalvatronType_R
GalvatronType_R

Following up on my BoA and Exxon/Mobil post, if this poll was solely based on bad customer service, do people seriously think that EA has worse service than the cable companies, telecoms, the airline industry, et. al.?

Like someone else posted, no wonder gamers aren't taken seriously and many more serious problems in the world continue to fester.  Internets nerds are too busy raging about Simcity and Diablo 3 to pay attention to unimportant stuff like illegal foreclosures, oil spills, child labor being used to make American products, etc.

garysingh34
garysingh34

Love all this EA hate! I will never forgive them for SimCity

TheDoomTurtle
TheDoomTurtle

What a shame - I remember when EA used to be good.  Alas, those days are so far gone as to be non-existant now.

It pains me to say I've rather enjoyed some of EA's games.  Would have liked to play Dead Space 3, but from my understanding I'd need an Origin account just to play it on the PC.  I would rather take a $100 to a shredder than download that crap excuse for a Steam lookalike.  Maybe some day I'll be able to pirate the game...

Makes me sad, to think companies like Bioware used to be awesome.  Then EA got their greedy hands all over it and destroyed the company after like, 2 games (Dragon Age 2 - one of the worst games ever, and Bioware's worst).  Thanks EA, you steaming pile of failure.  I'm gonna do my darndest to not buy ANYTHING from you ever again.

Coren_Larken
Coren_Larken

*gasp*

I'm really not sure EA will ever recover from the hatred it receives.

nomailx
nomailx

Great work EA. You managed to beat Activision-Blizzard. gg dude.

00001919
00001919

Worst Company in America = your government 

josh7845
josh7845

Damn, worse than the bank of america. These guys must habitually eat babies. While they do have shitty PR, a ridiculous excuse for a marketing department and they do try to broaden the markets for all of their games by making them shooters and removing their unique qualities, there are worse companies. Doesn't mean EA won't get a lot of condemnation from me for their downright moronic business practices. Honestly, it's like they don't know a thing about the industry they are attempting to lead.

Sanguis_Malus
Sanguis_Malus

I don't like EA but Its not hard to think of far worse companies. Monsanto get my vote. EA may be bad but they don't produce pesticides that are killing off the bees, neither are they Involved In chemical weapons or nasty gm crops. 

Kunasha
Kunasha

If I could donate directly to the developers working for EA without EA's influence after pirating a game, I would.

I wish EA would just stop being shitwits though. Then I wouldn't feel compelled to pirate at all.

Scorpion1813
Scorpion1813

Wake up EA. It's time to take notice and start thinking about changing your tactics.

danielzajko
danielzajko

EA?EA?  WHY,WHY,WHY DID YOU FULLFILLED MY EXPECTATIONS?!!! :D

Darri
Darri

I find it extremely ironic and just plain stupid that people are saying "yeah I hate EA, but they still make tons of great games and I won´t stop buying them". So wait, they make tons of great games that you like enough to play and even buy, so isn´t that a reason to LIKE the company? At least it makes no sense to HATE them. And yeah, I agree that Sim City was a fiasco, and there are tons of other companies that have better working conditions etc., but you cant blame them anymore for lacking originality. They used to be completely formulaic, making the same game every year, but these days they´re making tons of new IPs, and really putting the effort into them. Dead Space, Mirrors Edge, Bulletstorm and others were far from safe bets, and at least the games that actually are safe bets, like the Mass Effect sequels and yearly sports releases, are polished to such a degree that they hardly have much room for improvement (at least FIFA). 

So yeah, I don´t think EA is an outstanding example of business practices, but they sure do make some good games and dont deserve to be called Worst Company in America

The_Last_Ride
The_Last_Ride

People still buy FIFA and Battlefield, it's just they hate the publisher and not the games.

telaros
telaros

*sniff*

I'm so proud. I knew they could do it!

I never doubted them for a minute.

Kaz32
Kaz32

Well duh EA is the worst company in America. Problem is why haven't they gone bankrupt yet? Oh wait, Mass Effect, Need For Speed, the entire sports game released on a yearly basis by EA sports, Battlefield 3, and a ton of other great games. 

I'm one of the reason of why they're still standing because I don't care about the company. If they make good games, I'm buying it. I bought Mass Effect 1 to 3, Battlefield 3, Need For Speed Most Wanted when it's $10 and Dead Space 1 till 3, but I don't complain. Now though I don't buy their games anymore after Dead Space 3. That's the last time I will buy anything from them because I want this company to realize their mistakes over these years and fix it to be an honest game company. With those other people though why do they complain and yet still they buy their games? It's like a bunch of dogs that got thrown a bone and yet still complain because they don't like it, and then still want the same bone over and over again.