EA named 'Worst Company in America' by Consumerist

Battlefield, FIFA publisher topples Bank of America in 2013 final round with 77.5 percent of votes to earn title two years in a row.

For the second straight year, the Consumerist has named Battlefield and FIFA publisher Electronic Arts the "Worst Company in America." EA knocked out Bank of America in the 2013 final round with 77.5 percent of the votes, winning the site's "Golden Poo" award.

To reach the final round of the consumer affairs blog's tournament, EA took down companies like AB InBev, Facebook, AT&T, and Ticketmaster. Bank of America toppled Capital One, Chase, Wal-Mart, and Comcast to square off against EA in the final round for the second straight year.

According to the Consumerist, EA has failed at three "core requirements" of running a consumer-friendly business. These are: provide a product that people want and like, sell your product at a reasonable price, and support the products you sell.

Reached for comment, an EA representative pointed to chief operating officer Peter Moore's recent blog post on the consumer poll, which stated, "We can do better. We will do better."

Written By

Eddie Makuch is a news editor at GameSpot, and would like to see the Whalers return to Hartford.

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1442 comments
OldKye
OldKye

If you read his whole comment back once again EA claimed "it's just the internet so it doesn't matter"

Internet = people who have accesses to the internet = people in the real world with money = opinions of consumers= your consumer base EA.

Translation "It's just our consumers so it doesn't matter"

R3FURBISHED
R3FURBISHED

EA is still worse than Bank of America...wow

pokefan1999
pokefan1999

FIFA, NHL and their sports franchises in general are the most overrated games on the market.  Before the addition of ultimate team and their game modes that update in real time there was no replay value after the first month because the poor, repetitive in-game action was too frustrating.  The only things any EA Sports games have going for them is exclusive licenses and massive advertising campaigns to make up for their flawed, incomplete games.  I was loyal to EA Sports for years until I finally had enough and first switched to 2K for hockey and PES for soccer.  Their driving games are terrible these days as well.


Oh, and worst of all, dating all the way back to the mid-90s their customer support has been absolutely terrible, like clockwork they remove references to and support for the previous year's title as soon as the new one comes out, and therefore the online functions of most of their games become useless.

SoreThumbsBill
SoreThumbsBill

Guess EA can turn anything into a yearly franchise.

chavao666
chavao666

And still people buy Madden 11, 12, 13 not really caring that they're all the same shit as before with improvements ridiculous enough that they could just come up as a patch

kreegan64
kreegan64

"provide a product that people want and like,"

Missed one point, totally.

 "sell your product at a reasonable price,"

considering I don't want them, I'd say that very low to free would only work for me.

"and support the products you sell"

 Depends on what this means by supporting, if it means making sure that it is quality and fixing any problems, no.

Atombomb1981
Atombomb1981

Yeah, EA just decides to cripple your titles with their annoying DRM... And fund your games... So much freedom

ghostXzero
ghostXzero

EA = worst company in america

capcom = worst company in japan

grim0187
grim0187

It never ceases to amaze me that in THIS economy, with the rampant corporate whoring going on and the huge mega conglomerate businesses RUINING their employees way of life on a daily basis, wrecking the Earths natural resources and raking in profits for their CEOs while their employees are on foodstamps, a damn VIDEO GAME company gets named the worst because it doesn't offer enough free crap for their over entitled audience. Wow, America. Wow.

xiaoyangguang
xiaoyangguang

EA is still way much better than Ubisoft... Now there is an arrogant company worthy of the title!

Rokon37
Rokon37

EA: "In light of being voted "Worst Company in America" for the second year in a row, we at EA are undertaking a major strategy to correct this problem and make sure it never happens again: we're moving to Canada."

ceromaster
ceromaster

EA dug up a nice little whole for themselves, and I don't pity them, but maybe they will turn themselves around this time.

Despite what anyone says, I do enjoy their products, but they do need to handle themselves better. However, I don't condone some of the bias against them.

lethargicdonkey
lethargicdonkey

EA has some good products out there( if you disagree then your just a fan boy bashing BF3), what kills them it's the image of money hungry whores that kills them.

RIIIIKU
RIIIIKU

"Golden Poo" award...... XD

guiyid
guiyid

I have to say it only looks interesting to me at the very beginning. I feel so bored now. You guys should play Age of Wushu with me, a real sandbox game.

pakhair
pakhair

EA being the worst company is definitely bullocks

Yes
being the worst gaming company is true and the reason is not that there
IPs are bad, there are far better from bad and EA definitely does try
time to time and gives some great games. The reasons we gamers hare them
are just a few:

1.Always DLC for each game including yearly titles and sports games.

2.Servers shutting down way too soon.

3.The stupid concept that every game must have Multiplayer

4.Online Passes in each game

5.Making
every game's sequel approach a wider audience, which most of the times
end of either making the original product shallow or deviate way too
much from the origin premises of the IP.

6.And now the newly introduced micro-transactions are cherry on the top.

And then EA says why consumers hate us, WONDERS.....

Theldyr
Theldyr

@AvatarMan96 I used to rank Activision #1 in my "Companies from which I won't ever buy a game again" right above EA. However, in the last couple of years EA has taken the top spot. Origin exclusivity is the worst for me.

TheManInUrPC
TheManInUrPC

@AvatarMan96 Yes, that's what I'm saying to other people, but to be honest, I think these ratings come from CoD fanboys and bullshit supporters of that company, because Activision isn't even considered here.

TheWatcher000
TheWatcher000

@lethargicdonkey Wrong.  EA is A Parasticic Piece of shit that Buys Up good companies and runs their games into the ground (Interplay, Origin, Pandemic, Bioware, PopCap), and whatever good games they have, they have, they have ruined.  (Dragon Age, Mass Effect, Dead Space)

This has nothing to do with Battlefield 3, or the FPS Bubble World where everything is about Battlefield 3 VS. COD.

That's what "you're" missing.

And it isn't an Image.  It's their Business Practices.

klenoxx
klenoxx

@pakhair  

I agree with the EA sports is abit ridiculous. But I don't got a problem with the rest, I've never really had any issue with the servers and with the making of the games isn't entirely "EA" it is their sub companies they've bought that can't make a game who can' handle the hype. (Which is sad) DEADSPACE3 lacks the horror

Multiplayer, bwah. Have they really released multiplayer in all of their games? A question.

But I must agree on the EA sports.

pakhair
pakhair

@klenoxx Yes on all EA games (Not published) MP will be essential from now on.


It's nothing wrong to like a game, personally I liked Dead Space sure it's no longer the same but still fun. Many gamers don't like change DMC is one of the best hack and slash games out there, it's just the change is too big too swallow for some

TheDoomTurtle
TheDoomTurtle

@klenoxx Hey, don't knock the sub companies - since EA bought them out (by hostile takeover or however they did it) they have to answer to EA.  EA gets the final say I think in any aspect of the game.

NBAmaster33
NBAmaster33

@klenoxx @pakhair

You don't have any issue with them shutting down their servers prematurely? Really? If you wanted to play one of their games online that's over two years old, you wouldn't be able to. This forces players to continuously buy their games if it's one of their sporting franchines, for example.

Doesn't matter, their subcompanies are all essentially just different divisions that work for the same heads of EA.

Yes, they plan on shoehorning multiplayer into every one of their games from now on.

pakhair
pakhair

@klenoxx

Since I have to go soon so this might be my last message for today's conversation but I will look forward to your reply.

Thanks for following me but it might not be useful cause I don't blog no longer due to lack of time. Engineering and Gaming  at same time is not easy lolz 

I don't know if there is any other usage in new GS layout for following someone before it was only blogs and reviews. If there is I would like to know.

I would love that if you add me on XBL same username as GS and on Raptr if you use it.

 And for the record I am mostly on xbox360achievements.org. And that I like Beat the ups too, I havent played them a lot in this gen but Anarchy Reigns and Asura's Wrath were brilliant.

Bye, See Ya

klenoxx
klenoxx

@pakhair @klenoxx 

Well I've "added" you on follow. Since I find your taste and opinions pretty solid from the other that I've read and "yea you know/hostility kids". Hopefully the new DMC will entertain me! And yea. H&S games is lacking generally in the gaming world today. Kinda sad.

pakhair
pakhair

@klenoxxI recently played DMC HD collection and man it was fun also 1000ged it meaning ended each game on each difficulty, so was heck of a fun.

I would have to say in original DMC games, story was something to be desired but that didn't meant that Capcom had to reboot the franchise especially before ending the original story arc. New dante is damn boring at start but he manages too gets exciting later on. Wishing you best of luck with new DMC, hope you enjoy it.

And it's great too meat a fellow gamer who likes H&S games cause we (H&S players) are something lacking in overall gaming world. you can find a few on X360a though. And this doesn't mean I don't play other genres :) 

klenoxx
klenoxx

@pakhair @klenoxx  

Personally I love the "old" one. And I've played lots of other hack'n slash aswell be it Darksiders and so on.

And I've played a lot of DMC.

pakhair
pakhair

@klenoxx @pakhair Ok then you are not big fond of the genre. People who have only played hnadful of hack and slash and/or mostly or only Devil may cry games or the one who adored and loathed Devil may cry games were mostly who garnished the hate.


Someone like me who has played tons of Hack and Slash games like Ninja Gaidens, Devil May Cry, God of War, Darksiders e.t.c

tend to appreciate good gameplay and that's what DMC is all about although indeed it' different universe and i too missed the cockiness of classic Dante

klenoxx
klenoxx

@pakhair @klenoxx  

I dunno really. I like a game that can keep me entertained. Be it FPS, RPG and so on. I just find Hack'n Slash extremely fun by the concept itself.

klenoxx
klenoxx

@pakhair @klenoxx 

Okay, now I know that.

And yes but thats the thing. People got different viewpoints. I never played the DMC but I've got it (burrowed from a friend) Going to try it, so hopefully I'll have some enjoyment later ;)

pakhair
pakhair

@klenoxx @TheDoomTurtle I don't want to sound like someone who doesn't accept others opinion, I do appreciate yours. BUT i believe its a matter of perspective.

At start I thought it was only me but as soon I started meeting other aged gamers(not in sense of actual age in sense of maturity) I realized it's something which happens after playing tons of games in your life and that something is that you cant accept mediocrity you need good stuff to have fun and out of the world stuff to amaze you cause you are already expecting good stuff.

That's why most of the time your starting games which you played as a gamer are most remembrable ones and that you get more harsh toward games as time passes by and that's a fact.

And yes with complex game designs and huge worlds and less experienced developers bugs are bound to happen.

And by indie I don't mean only small indies huge indies too like tellatale's Walking Dead, Journey, Unfinishjed Swan, Plants VS Zombies (played 200+ hours :D) Trials Evolution e.t.c

klenoxx
klenoxx

@pakhair @klenoxx @TheDoomTurtle  

I do know that if you look beneath it. They've got few tweaks and such. But It's gotten worse.

Games is not as they used to be. Before games felt more nostalgi and wasn't so bugged when they got released. "Not saying every game is". But I just feel that old games was more of honesty.

Played some Indies. I do like the concept of the games. But I'm not the fan of buying them and use it on Steam :) 

And of course "profit"..

pakhair
pakhair

@klenoxx @pakhair @TheDoomTurtle Games are a mold my friend, including genres as different molds. you can't change that much with a mold but the cosmetics can make the changes. 


Simply putting games are almost the same beneath the surface if you strip the down(within respected genre)Story and some tweaks to gameplay, interface and world makes them apart. It's something which can't be changed mostly.


Although true creativity is found with indies that where you'll get shocked. You should try some famous indie titles if you haven't so.


And if your comment was regarding IPs, I mean sequels of games instead of new ips then remember it's a cycles since PS1 days or prior. New IPs are mostly developed at start of generation and then they are fed upon till the end of generation, WHY? cause they are profitable and people like them


klenoxx
klenoxx

@pakhair @klenoxx @TheDoomTurtle 

Many companies has begun recycling from old games, when it comes to art, ideas and so on. 

Like people buy a game, because the company says its new with ton of new features (but is a lie)

And of course not. But I don't think EA is entirely at fault, when it comes to the games, as people continuesly states. 


 

pakhair
pakhair

@klenoxx @pakhair @TheDoomTurtle You cant take risks with big cash remmeber except if you are a first party developer cause then one exclusive hit can make a diffenrece.

What do you mean by change? creative designing?


It's been the same since sometime, creativity will always be (mostly) indies wild card


klenoxx
klenoxx

@pakhair @TheDoomTurtle @klenoxx  

Understand what you mean. But I think the game industry is also changing and is being experimented with constantly. 

And I see. I just hope that the industry don't become a recycle industry.

And yes, we can see a ton of hostility.

pakhair
pakhair

@TheDoomTurtle @klenoxx Hostile take over lolz.


Don't get me wrong mate, creative companies either subsidiaries or not have extensive amount of creative control over the product it's just tacking on co-op, micro transactions and such kill the products feel at times.


And yes EA's budgets are huge so the games have to get more streamline that's a flaw of AAA games that we have to accept

NBAmaster33
NBAmaster33

@TheDoomTurtle @klenoxx

The only sub-company I would knock is Bioware, who implemented significant issues in Mass Effect 3 that presumably weren't associated with EA.

klenoxx
klenoxx

@TheDoomTurtle @klenoxx 

 Publisher will always rush a game, the same happens in daily life with other products aswell.. And I don't throw everything at the sub-companies that has been bought by EA. But EA isn't always at fault.

pakhair
pakhair

@NBAmaster33

I think you just ignored point 2. And yup I know John Reticullo said no SP games anymore from EA but if I am not wrong he's no longer the CEO of EA so something might change, who knows