Deus Ex flub has GameStop giving out $50 gift cards
CEO of specialty retailer apologizes to customers, offers store credit and "buy two, get one free" coupon for used games as a make-good.
The new Deus Ex game was supposed to be all about the Human Revolution, but the game's arrival in stores was marked by a bit of conflict spilling over from the digital distribution revolution. Upset that the PC version of the game came packed in with a coupon for a free digital streaming version from OnLive, specialty retailer GameStop removed and discarded those goodies before selling the game to consumers.
That move provoked considerable ire from some gamers, which in turn led to GameStop ceasing all sales of the boxed PC edition of Deus Ex: Human Revolution until Square Enix replaced its stock with coupon-free games. The company has gone a step further today, as Joystiq reports GameStop CEO Paul Raines has issued an apology and promised a $50 gift certificate and a "buy two, get one free" coupon on used games to customers who purchased the PC game.
"We regret the events surrounding this title release and that our customers were put in the middle of this issue between GameStop and Square Enix, the publisher of this game," Raines said. "And for this, we are truly sorry."
As of press time, a GameStop representative had not returned a request for comment. However, a store employee confirmed that he had been told to issue $50 gift certificates to those customers who brought in a receipt to the same store where the game was purchased.
For more on Deus Ex: Human Revolution, check out GameSpot's review.
Another Crab's Treasure Is A Soulslike 3D Platformer | GameSpot Review Stellar Blade Review Super Monkey Ball Banana Rumble - Official Multiplayer Features Trailer Nintendo 64 – April 2024 Game Updates – Nintendo Switch Online PUBG | Erangel Classic Returns Gori: Cuddly Carnage | Meow Launch Date Announcement Trailer Genshin Impact - "Arlecchino: Afterglow of Calamity" | Collected Miscellany Marvel Rivals - Official Loki Character Reveal Trailer | The King of Yggsgard Fortnite Festival - Official Billie Eilish Cinematic Season 3 Trailer Remnant 2 - The Forgotten Kingdom | DLC Launch Trailer Stellar Blade - Official "The Journey: Part 2" Behind The Scenes Trailer | PS5 Games Dead by Daylight | Tome 19: Splendor | Reveal Trailer
Please enter your date of birth to view this video
By clicking 'enter', you agree to GameSpot's
Terms of Use and Privacy Policy
Got a news tip or want to contact us directly? Email news@gamespot.com
Join the conversation