Broken Xbox One? Microsoft will give you a free game

Those with a defective console can reportedly choose from Dead Rising 3, Forza 5, Ryse: Son of Rome, or Zoo Tycoon.

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Stuck with a broken Xbox One? It's not all bad, as Microsoft is offering a free game for your troubles.

As reported earlier, If you have a broken Xbox One, Microsoft will ship you a replacement console right away. A Microsoft representative further clarified that process in a message to GameSpot earlier today: "While a replacement console is on its way, we want to ensure our advance exchange customers can stay in the game. We will provide each of them with a free digital download of one of the launch titles published by Microsoft Studios

Those digital launch titles include: Dead Rising 3, Forza Motorsport 5, Ryse: Son of Rome, or Zoo Tycoon. And since the games are downloadable, even consoles with broken disc drives can still play the titles.

After the Xbox One launched on Friday, some users began reporting issues with their systems; namely, the disc drives made grinding and clicking noises and would not play discs. Microsoft said the issues are limited to a "very small" number of users.

One Xbox One owner was able to fix his disc drive through brute force. This option may work, but is not advisable. Your best option is to contact Microsoft support and speak with a representative.

Discussion

789 comments
cadiacscanner
cadiacscanner

Im going through this process now, and they are telling me it takes 5-10 days to get the digital download, and that I wont get it till the new console comes.  Can anyone clarify this for me?  I argued with them and said the whole point of the download was so we could still play while we wait, but they said it doesn't matter.   Im confused, Microsoft is not being clear on the issue.


snacky_smorez
snacky_smorez

Here's a free game to go with your refurb console that will most likely destroy your new free game.

I kid. But seriously it might.

Eric_P
Eric_P

This is really a nice move from Microsoft.  That's what we call customer service!!  Problems can happen with every products on the market but this is thinking forward and a nice gesture for fans that waited 6 months to get the console.  Way to go !!  By the way mine is still running perfectly :)

meatz666
meatz666

I love bashing MS. But this was a nice move. 

I hope this is a start, MS. That's the road of putting more value in your products and your consumer.

VakarianGirl
VakarianGirl

Say what you want, but this is quite the gesture from Microsoft.  Impressed.

Triton
Triton

That's pretty good deal that they do not have to do.

figgyp2412
figgyp2412

I'm not entitled to a free game despite having a faulty console. My fault is not common enough to warrant compensation apparently. Bad form Microsoft :(

Biotasticmeat
Biotasticmeat

Mine still going strong! Great Console Microsoft and also Kudos on treating your customers like this! Xbox One has some real potential if you keep up the good work!

brucies_bubbles
brucies_bubbles

Mine has broken on second use. Didn't receive a free game. Now waiting on new console


Creed02
Creed02

M$ will give you a free game & a sweet kiss on arse for supporting the bone.

macleod2024
macleod2024

Does this inude the broken UK tv output?

Pyrosa
Pyrosa

Ouch.  I think "free kick in the balls" should be an option.


...STILL waiting 6 more months for either console.

commanderxp90
commanderxp90

The Xbox One games are useless...  They have to give you free extra xbox controller or MS points. -_-

smackdowner360
smackdowner360

Nice to see micorsoft doing the right thing for the consumers.Unlike sony which isnt doing anything but selling a broken console.I already know to people who PS4s are broke and have to send in they dont get anythng for their trouble.Good job microsoft keep up the good work.

billlabowski
billlabowski

Wow! Spend $500 on an overpriced console with hardware that was laughable in 2010 and if it breaks you get a free game of Microsoft's choosing to enjoy in glorious 720p 30fps. What a deal!

Vodoo
Vodoo

Microsoft is really going out of their way to make things right with the consumers by sending you the replacement before you even ship yours out, and now this free game.Way to go MS! This is the type of customer relations people want to see.

wolfyrabbit
wolfyrabbit

want all launch games for free? just simply follow the formula

# of xboxes to buy = number of launch games.

KiriharaZro
KiriharaZro

"So, we know our console failures are much more common that we officially say, then to shut up your mouth we're going to give you a free game, happy?" 

.- Microshit executive.

Manatassix
Manatassix

@commanderxp90 

The digital download of a game is far more practical… most people will have bought the required amount of controllers with the console anyway I would have thought. Also Microsoft stopped doing MS points quite some time ago…

Wouldn't the choice of a game pretty much equate to the same thing as thats all you could buy if they credited your account anyway?

meatz666
meatz666

@smackdowner360 Since the Anonymous attack and PS+, Sony already gave me around 20 free GOOD games.

Manatassix
Manatassix

@smackdowner360 

Considering that the fail rate for the PS4 is apparently sub 1% at this point.. the numbers aren't in on Microsoft's console yet, its fairly unlikely you know multiple people in person who have faulty PS4's. 

Also considering the deluge of relatively recent big name games Sony throw at their PS+ subscribers every month across all their platforms you can hardly accuse Sony of selling "a broken console" or not being more than generous to their users. 

Atleast not without coming across at someone who is simply Trolling or is sorely misinformed.

MXVIII
MXVIII

@smackdowner360  How many free PS games do you want? They give you new free games every month.

Darkefka
Darkefka

@smackdowner360 lol M$ listens to it customers now? that's a newsflash because a little while ago they wanted to screw all of their consumers with DRM, online only and mandatory kinect, customers didn't want it they went on with it anyway until it was obvious they would not sell any console if they did so they changed their minds, for their wallets, not for their customers...if there's 1 company that is NOT doing anything FOR it customers it's Microsoft...

meatz666
meatz666

@Vodoo About time. MS was making things too easy for Sony.

Manatassix
Manatassix

@Vodoo 

Nice to see they are starting to turn that side of things around… it got a bit bleak there for a while :/

meatz666
meatz666

@wolfyrabbit So much trouble to get Ryse... lol

Dood!

Manatassix
Manatassix

@wolfyrabbit 

You do realise thats $500 a game… they don't refund the cost of the console they simply repair or replace the faulty ones.

If you are going to troll you could at least get the logic right :P

danbodamnit
danbodamnit

Just mad cause you got a brick with shitty CS

Ravenlore_basic
Ravenlore_basic

@Darkefka @smackdowner360 Microsoft is doing something for their customers...

Microsoft is forcing their customers to pay for live if they want to use Netflix or any other service that their customers already pay for.

Microsoft is forcing advertisements, and commercials on their customers who already paid for Live

Microsoft is forcing people to buy Kinect with each console

Microsoft is forcing people to buy the peripherals that Microsoft gets paid to allow http://www.polygon.com/2013/6/26/4468320/astro-seeking-license-to-develop-on-xbox-one-after-peripheral-devs


wolfyrabbit
wolfyrabbit

@Manatassix 

Umm this is what u do. first u buy the console. u get a fix and a free game and then u return the fixed console... simple :)

Manatassix
Manatassix

@wolfyrabbit @Manatassix

*sigh* no I'm comedically suggesting you stop digging yourself a hole giving you an amicable way to back out of the conversation with humour or take part in a more constructive manner.

Apparently you don't wish to do so and continue to make pointless trolling comments at someone who if you did any reading at all obviously leans toward the way Sony has been designing the PS4. I usually don't mind having a bit of fun but your lack of originality and resorting to pointless repetition of a childish taunt are just dull quite frankly. 

Well done if your intention was to lose any credibility as a person with opinions worth listening to you have performed that competently. 

Quite frankly I find it a little sad that someone who could have something interesting to contribute to the site and I am assuming is a person with opinions and feelings that could be of value and interest to others, chooses to engage in such cheap and demeaning character assassination upon themselves.

You are worth more than that as a person and acting like an immature child rather than choosing to contribute something worthwhile quite frankly is a little sad. 

Its your life and nobody can make you value your own opinions and thoughts enough to make a serious attempt at communicating them.


Manatassix
Manatassix

@wolfyrabbit @Manatassix 

Someone really should take that spade away… the hole you are looking up at everyone out of seems to be clouding your judgement, reading skills and ability to communicate sane ideas :)

Manatassix
Manatassix

@wolfyrabbit @Manatassix 

And again you illustrate my point for me :)

Oh and by the way I own a PS4 and not an Xbox one… although I intend on getting one eventually I just felt the PS4 was the better console for my tastes this generation.

wolfyrabbit
wolfyrabbit

@Manatassix @wolfyrabbit 

i can understand how u feel. If i bought a xbox and it is broken when i bought it i would feel bad too :( pat pat

Manatassix
Manatassix

@wolfyrabbit @Manatassix 

Give a Troll a platform to speak on and voila the true colors come out.

Manatassix
Manatassix

@wolfyrabbit @Manatassix 

Who do you plan on returning the refurbished console to exactly?

The shop you bought it from? after its been opened and clearly used and has your account on the hardware… sure… good luck with that.

Manatassix
Manatassix

You know fine well I know he's a Playstation fanboy so does everyone else the question was intended to illustrate the fact he came on here to troll. And the pointlessness of his actions.

Oh and you didn't have to be a patronising imbecile when making that comment.