Blizzard to help Aussie Diablo III GAME customers

Blizzard is offering credit and digital purchase to Aussie Diablo III preorder customers caught out by GAME's administration.

Blizzard is extending a helping hand to Australian GAME customers whose Diablo III preorders will not be honoured due to the retailer entering administration.

Posting on the official Diablo III forums today, Blizzard announced that it would let any Australian GAME customers with a preorder/prepurchase receipt of Diablo III dated prior to May 15, 2012, purchase a digital version of Diablo III and credit them for their initial purchase.

The offer is available anytime before May 21, 2012. Eligible players can download the game from www.diablo3.com and then submit their GAME Australia preorder receipt to Blizzard before June 30, 2012. Blizzard will then credit back the amount paid in advance to GAME Australia for Diablo III. The credit will be applied to the payment method used for the digital purchase.

Blizzard will post further details on the Diablo III forums, explaining how eligible players can submit their preorder receipts.

The administrators of GAME Australia today announced that Diablo III is under a limited release to customers who preordered it in certain GAME stores across the country.

"I regret that Diablo III isn't available across the whole network of stores, and to all customers who have pre-ordered; however, the stock on hand represents the total stock ordered prior to the appointment of voluntary administrators yesterday, and unfortunately there are insufficient funds on hand to purchase any additional copies," PricewaterhouseCoopers joint administrator Kate Warwick said.

PwC is advising all affected customers to contact the GAME store where they initially made the order to check whether Diablo III is available in that participating store. If the game is not available, customers are instructed to submit a claim to PwC via GAME Australia's website.

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24 comments
Wiseone86
Wiseone86

I'd encourage people to read the following article before posting as it succinctly describes the situation: 

 

http://www.rocketchainsaw.com.au/blizzard-rescue-lost-game-diablo-3-pre-orders-88/

 

Essentially Blizzard have refunded the money spent on pre-orders to customers who purchase the game digitally and would have otherwise been out-of-pocket. So yes, Blizzard have done something above and beyond what's expected of them and I've nothing but praise for their actions. 

ampthos
ampthos

so it would be better for blizzard to simply ignore the customers who preordered copies and are left empty handed?, its called corporate social responsibility this action benefits both the consumer and the company.

Talavaj
Talavaj

lol.. you obviously don't get this at all, when you pre-order the retailer goes, orders and PAYS for the game in ADVANCE

 

Blizzard is not giving you a free copy at all because they have been paid for it already, if you have paid only a portion of the price they are getting even more than what they would actually get because the retailer paid the full price for the product already so if you paid only 5$ in advance they will get the manufacturer price PLUS the price you pay for it again minus the little extra you paid in advance

 

don't be naive Activision Blizzard wouldn't do jack potatoes unless it is for money

but nice to see they still have many many many many stupid followers

Nintendo_Man
Nintendo_Man moderator

More info from Kotaku:

1. Purchase the digital version of Diablo III from http://www.diablo3.com now or anytime before May 21, 2012.

2. Download and start playing when the servers go live!

3. Submit your GAME Australia preorder/prepurchase receipt to us before June 30, 2012.

4. Receive a credit from Blizzard, for the amount you paid in advance to GAME Australia for Diablo III. This credit will be applied to the payment method used for the digital purchase.

 

Note that this is, in essence (assuming you had paid your preorder in full), a free game; the moment GAME entered administration, effectively going bust, those original preorders, and the money used to pay for them, was lost. Gone forever. This move is Blizzard, who didn't get a cent from the original lost payments, offering those affected a free, second copy.

Assuming those people would want to still get the game. I'm assuming the answer to that would be yes.

Even for those who only put down $10 or $20, it's still a great offer, because same story, until earlier today that money had been presumed lost. They're getting the game, and they're getting the money back they thought they'd lost, saving a few bucks they otherwise wouldn't have.

Faber_Fighter
Faber_Fighter

This is great news but just to add in a little negativity, it's a shame the Blizzard Downloader is horrible so it'll still take a long time to obtain the game online. Well for me at least it's taking a good 40 or so hours to download Diablo 3 because I rarely get download speeds above 100kb/s with their peer-peer system. I wish they could host servers to download the game, similar to Origin or Steam.

famekiller
famekiller

how pathetic of GAME to keep peoples money. It isn't theirs. Why isn't this considered theft/fraud. Just because they had an administrator appointed. I'm sure if i walked into their store and walked out with a new game without paying they'd be chasing me up past the shoe shop. Hypocrites is what they are.

canis_rah
canis_rah

Wow. Nice one Blizzard.... I'm shocked. A company stepping in to cushion the fall for those effected. Its a... dare I say it... good news story!

chaosxq
chaosxq

Well they are already overcharging australian customers anyway, so I should think so!!

xHOJUx
xHOJUx

Pretty awesome of Blizzard and Activision to put the fans first.  Good job guys!

chocotastic13
chocotastic13

This is just about the nicest thing I've ever heard of a company doing, especially because I imagine digital downloads are cheaper and they'll be losing money.

Mr_Q_Oz
Mr_Q_Oz

Wow. That's pretty good of them. +! :)

smp13
smp13

Good on them. Certainly not every company is willing to work to make up for failings of another company. +1 to Blizzard.

drewcamilleri
drewcamilleri

All hail our mighty overlords and  master

 

Warlord_Irochi
Warlord_Irochi

 @Talavaj Also, use your head and read the previous comment:" the moment GAME entered administration, effectively going bust, those original preorders, and the money used to pay for them, was lost. Gone forever. This move is Blizzard, who didn't get a cent from the original lost payments, offering those affected a free, second copy."If you knew a little bit about the videogames industry IN GENERAL  you would know that games are distributed to shops ON CREDIT.  Tell me know who is the stupid at the end.

Warlord_Irochi
Warlord_Irochi

 @Talavaj I want you to mention any other company that in a case like this would react in the same way, because so far none did.

 

But I guess is easier to just come and insult people because they like a specific company.

 

Pathetic...

StormStalker
StormStalker

 @famekiller How pathetic it is when people who really have no idea how business works comment on what businesses should or shouldn't do.

It's not GAME keeping the money:

All current assets, including bank account balances, and all future income from ongoing sales are now solely under the control the administrator. GAME has absolutely no say in what happens to that money.

Huge kudos to Blizzard for stepping up to help their biggest Australian fans (i.e. those who think enough of D# to pre-order it).

Nintendo_Man
Nintendo_Man moderator

 @Gelugon_baat

 I believe they mean that any money they have put towards the pre-order will be taken off the price of the downloadable version.

RTHKI
RTHKI

 @chocotastic13 downloads are cheaper for the company and blizzard is not one to reduce digital price. starcraft 2 is still 60USD at the blizzard store while it is 48 on amazon. i imagine they charge the same price the au stores do

jonnybutler11
jonnybutler11

 @Warlord_Irochi if you knew a little bit about the games industry, activision blizzard are as greedy as greedy gets, and they have many followers who don't question their practices

Doomerang
Doomerang

 @Nintendo_Man From how it's worded, Gelugon is correct: You purchase the game again, then get refunded whatever amount you had used in the preorder. That's why they say you download the game first (not possible without buying the game online iirc), THEN submit it in. It is still as if, from Blizzard's side, as if they're giving away free copies since they don't see a penny from GAME's preorder money, but unfortunately AU GAME consumers do have to temporarily pay double the cost for D3 before the refund kicks in.

 

That being said, I've heard nothing but good things regarding the quality of Blizzard's customer service, so I doubt that there will be many clerical errors

chocotastic13
chocotastic13

 @RTHKI Given than games here retail for $80-$110 and our dollar is stronger than the US, I somehow doubt it...

Warlord_Irochi
Warlord_Irochi

 @jonnybutler11 True, like EA Games, like Square-enix, like Capcom, like every non-indie studio.  The only difference is that Activision (and Capcom) just don't try to hide it,

 

I think I know a little bit about the games industry after being working on it for the last 4 years and, last time I checked, no company was giving away their games for free

 

But that is something out of the subject that does not change the fact that this is a movement no other company does.