Blizzard Korea under fire for poor online service in Diablo III - Report

Game cafe operators teaming up with local PC association to take Korean branch of Blizzard to court; local government bodies also involved.

It looks like Blizzard won't be getting a break from the criticisms and complaints lined up against its latest action RPG, Diablo III--at least not in Korea.

Everybody's slinging mud at Blizzard these days, even government bodies.

According to Kim Chan-kuen, the head of Korea's Internet PC Culture Association (via Asiaone.com), the group is planning a class action lawsuit against Blizzard Korea because of server malfunctions associated with Diablo III. Due to repeated error messages, not-so-smooth online connections, and other miscellaneous problems, a number of game cafe operators and regulators in Korea have been sending their complaints straight to the company and will take the Korean branch to court.

The country's Ministry of Culture, Sports and Tourism will also reportedly be taking administrative guidance action against Blizzard Korea, with the first order being to increase the number of servers for the game in South Korea.

The Fair Trade Commission of Korea said that after investigating Blizzard Korea and its refund policy, it will create aid measures for users starting next month.

The problem isn't restricted to Korea; French regulators have received thousands of consumer complaints, according to a report from the French consumer standards organization called the UFC Que Choisir (via Cinema Blend). In Germany, the Federation of German Consumer Organizations is looking into a possible antitrust violation lawsuit against the company due to the server system.

For more information on the actual game, check out GameSpot's review and recent features.

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Discussion

0 comments
AzatiS
AzatiS

D3 is totally crap.... I , the one that praising it as the next big thing in online RPG genre, i need to admit... Jay wilson , needs to get fired... period.

 

Its not only Korea having problems.. In every region there is MASS decline. Blizzard being in panic mode HOTFIXING THING ( not even patching anymore, not time for that) .. Game has several patches/fixes in less than a month.

 

People quitting in masses , RMAH destroyed economy , game itemization being one of the worst ever...SO MANY issues...

 

If i was a korean , i would ask for a refund as well.... Gratz to Jay Wilson for ruining one for the most addictive and good action online RPG series ever. Now go back to your RTS and let someone else make action RPGs

nutcrackr
nutcrackr

I feel sorry for the hardcore players who died because of network problems

paxis85
paxis85

just wait until the koreans get their hands on 1.0.3. maybe they'll make a fuss that Blizzard will actually listen to...

Frosty192
Frosty192

Activision is running Blizzard...do I really have to say anymore than that?

nord1c
nord1c

I guess Blizzard is trying to become America's next top hated comany. Man, these guys are ambitious - They can't even let EA have that one . ^^

s4dn3s5
s4dn3s5

Watch this Blizzard: this is HOW BAD IS YOUR DRM.

I'd like to live in one of these countries to add my sign 

shnelle
shnelle

Yes a blow to always on DRM!!!  Maybe this will get other people to not make a single player games require a connection that makes them lag. 

 

Personally I understand it for Diablo because of the real money auction house, that would require always on DRM for sure.  But if you just want to play offline on your own and opt out of ever using the RMA then you should have that option.

kozzy1234
kozzy1234

Game is fantastic and only issues I had was on day one. TONS of games have issues on day one.

 

I have honestly had more issues with Ubisofts ONLIEN always games then D3 (Anno, Heroes of might and magic, AC,etc..). Yet no one bitches about them?

 

 

blackothh
blackothh

its funny to keep hearing blizzard being held to high standards, and now they realize they actually have to live up to it.........good luck there

damodar_thade
damodar_thade

Kick their arse korea these companies need to know they can and will be held accountable!

p4kman88
p4kman88

DAMN KOREA.....YOU SCARY......

J_Dangerously
J_Dangerously

Blizzard will just cut ties with Korea at some point.  The Korean government better have the Riot police on hand when THAT gets announced.

blackothh
blackothh

i held off on getting this game because i just had this feeling that it was poorly thought out, and it seems there is. i was a huge fan of diablo 2 and put many late night hours into it.my friend told me it was a good call because the game is super short and easy on the first playthrough.

 

when starcraft 2 came out, i was very dissapointed that i had to sign on to battlenet to play single player. i had no interest in multiplayer. so i never signed in and found that i could still play the single player past the 4 hour limit, instead i played for the full 14 days of the demo and beat the single player so id say, been there done that. it just left me with a feeling that blizzard didnt know what it was doing anymore.I should not have been able to beat the single player campaign in the demo.........

 

im glad to hear that the gamers are speaking loudly about the problems, maybe it will send a message that the game companys need to make the gamers happy and not the stock holders

gamefreakz_3kz
gamefreakz_3kz

Gamespot there's another thing going on the forums of D3, about the old lady nerf patch & 80 % of public gamers seems to stopped playing. If only you could do an article about what wrong they did they might actually make this game great & convince the players that stopped playing return ingame. Thanks, another straight shot article Jonathan though i hope this would be a wake up call on blizz. More power to you & gamespot. Fact: I'm from Asia & this is one of the reasons why I choose to play in The Americas server.

 

majere613
majere613

I think a large part of the problem here is that it wasn't made clear at the outset that Diablo III is a server-side game. I'm not too bothered at having to sign into Battlenet to start playing, and if it wants to keep the server informed when I get loot so I can't dupe items, that's largely fair enough. But lag-spikes when playing single-player are utterly unacceptable whatever the excuse.

 

KriSSp
KriSSp

Nice!

 

Hope that they will change something for the better in the future... But it's a small possibility :D

 

lionfw
lionfw

About time people realized they have rights and dont have to tolerate such service for something they payed for.

wexorian
wexorian

I love blizzard But They have Big money Billions inc every year from wow, How heck they could not Create good servers With Finished game, No in since 2007 Announcment we have Unfinished Game with No replay value, i play game but it's Not fun as Diablo 2 was, No skill, stat points and No builds For RPG element.

never-named
never-named

YES! Finally, someone has the balls to do something about Blizzard's current lack of respect towards their customers! More power to Korea and Germany--err, not in THAT sense, of course.

Hicks233
Hicks233

Korea #### Yeah!

 

Anything that is standing up for the customers rights is an improvement.

fightingfish18
fightingfish18

Not surprised this happened.  Offline/LAN mode?  Please?

bhmg
bhmg

delayed but finally someone responded to this garbage-like service

bloody-hell
bloody-hell

Excellent news, german, french and now korean customer protection service too.

I hope this goes on and Blizzard releases an offline patch, then I may just consider buying Diablo 3 at some point.

As long as this forced online crap is a requirement they won't see any money from me.

 

I also hope Maxis / EA learn from this and make Online mode completely optional for their new SimCity, otherwise I'll easily skip that too.

DarkLord
DarkLord

If I'm understanding this correctly, the good people of Korea are suing Blizzard becuase of Error 37 and whatever other connect errors that players received? I can understand being pissed about the whole thing but suing them seems a tad extreme. I mean it'll get tied up in the courts for months at least and by the time it's all resolved no one will care anymore.

I can only imagine what they would do if they had any connection problems with HotS when it drops. There could be riots or something!

Ravenshout
Ravenshout

 @kozzy1234 Because apparently it's cool to hate anything associated with Activision/EA these days.

blackothh
blackothh

 @kozzy1234 just yesterday my heroes of might and magic 6 finally worked, yesterday! i bought it the month it was released and was stuck in demo mode, they wrecked that series too,  but i gotta hand it to the animation studio, puppetworks, they made amazing animations

 

aussiemuscle
aussiemuscle

 @kozzy1234 No game should have 'issues' on day one. isn't that what beta testing is supposed to weed out? game makers rely too much on post-release patches to fix what should have been included before release.

 

They don't have enough servers in Korea? who'd thought this game might be popular there? maybe they thought players would stick to the original starcraft instead?

p4kman88
p4kman88

...especially the north.....

Napalm_354
Napalm_354

 @lionfw

 Yea, about time people realized that games are a product like any other. I've spent my hard earned money on that product and I couldn't care less what server problems you are having or if it comes on DVD or digitally distributed. If it doesn't deliver then give the refund take you product back and thats the end of it.

Ravenshout
Ravenshout

Blizzard is somehow the new EA, not that the real EA has changed much...

 

Ravenshout
Ravenshout

 @blackothh Not as polished as a Blizzard release. Ubisoft's online service, or online games for that matter, is too terrible to not deserve  hate.

Ravenshout
Ravenshout

 @aussiemuscle As far as I know, no online game thus far has been issue-free on day day one. Blizzard actually fixed most of the issues related to the server more quickly than any other developers. That goes without saying the Battlenet integration in Diablo 3 is the most seamless I've experienced. It's just so easy to jump in and out of games. 

The affected gamers in Korea deserve to complain, but Korea itself should teach their developers how to make good games before acting as if Blizzard made a bad game. 

m4ng3ky0u
m4ng3ky0u

 @blackothh i'll see you too on torchlight 2.

diablo3 is just too bad to put into words, most of the bad comment regarding diablo3 are already describe all i ever feel 'bout the game.

too bad i got so hyped when the game released, i regret it so bad.

p4kman88
p4kman88

 @blackothh

 no offense seriously but can you explain what the difference is...because all the videos and info i collected made it seem like it's just a D3 with pets and with TF2 style animation i'm sure i'm wrong and there's more to it than that but i need more information. thanks.

blackothh
blackothh

 @Ravenshout EA has been on my ban list for at least 5 years.

 

Ubisoft made it to my ban list because it adopted wonderful DRM and destroyed Heroes of Might and Magic

 

Activison/Blizzard is hovering in the neutral zone but Diablo3 mishandling looks promising to put on my ban list too.

 

 

TurambarGS
TurambarGS

 @Ravenshout Activision was always evil though - people just forgot about it because EA was doing a great job of being gamer enemy #1 for a while there.

blackothh
blackothh

 @Ravenshout you can polish a turd all day long and when you are done, it smells like turd

 

Ravenshout
Ravenshout

 @blackothh Diablo 3 is far far far more polished than Torchlight 2. It's just that Blizzard is too insecure about its game and 'security'.

BasiK3108
BasiK3108

 @blackothh dude i'm playing diablo 3 right now and i like it but what you just said is the most truthful description that i've seen.

props man and see ya on torchlight.

blackothh
blackothh

 @p4kman88 I will be happy to try to explain why i like torchlight2 over d3

 

first and formost, torchlight2, as far as i read up till typing this will not have an online requirement for single player, you will have to sign in to do multiplayer. DRM is a huge loss for diablo 3

 

Diablo3 is having connectivity issues and seems to me like late game d3 is more like running a dungeon in world of warcraft

 

torchlight2 FEELS really good to play, good UI and abilities have a "kick" ill call it. making it feel good to slay monsters. ill be honest, diablo3 looks like an on screen clusterfuck sometimes

 

Pets in torchlight 2 are alot more fun then henchmen of D3 since then can sell items while u keep exploring, and you can feed them fish that morph pets into different things.

 

Mods are allowed in torchlight2

 

There was an "endless" dungeon in torchlight 1 and i hope they bring it back and improve it some in 2

 

The inclusion of a real money auction house in D3 absolutly changed the mood of the game, anytime there is real life money to be made, people turn into assholes and take things too seriously, maybe more seriously then the real world we live in, and that effects the game environment even if you dont use the real money auction house

 

torchlight2 = 20$ each or a 4pack for 60$ TOTAL

diablo3  = 60$ each

 

Is diablo3 a bad game? i would say no, but there is too much barbed wire surrounding the playground.....

 

Thats my personal opinion

 

KillerBill316
KillerBill316

 @p4kman88 Well to boot... it can be played offline. Also allows for player mods. And its $20. Other differences and similarities too, of course. But for me and my broke ass, those are selling points :)

goldenlink123
goldenlink123

 @TurambarGS I liked Activision back in the days of the N64. Tony Hawk's Pro Skater 1 and 2 to be precise.