Best Buy backs away from PS3 preorders

Retail giant says it never intended to fulfill PS3 preorders; sends e-mail to those who tapped leaked order form online.

Gamers this weekend were quick to react when forums lit up with news that Best Buy's online store was accepting preorders for Sony's PlayStation 3 game console, due to go on sale November 17.

Unfortunately, those who completed the online preorder form this weekend discovered today that their actions were for naught. The retailer sent those consumers notice that their preorders were being "cancelled."

"Thank you for your recent visit to BestBuy.com," today's e-mail began. "Unfortunately, your preorder for the PlayStation 3 gaming system will be cancelled."

Stating that its online store system "was not intended to take preorders on the PlayStation 3 gaming system," the company said any gamer who managed to preorder a console would not be charged.

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Discussion

252 comments
el3fitness
el3fitness

BUT WILL BEST BUY HAVE PS3 AFTER THE RELEASE DATE. OR AT LEAST BEFOR CHRISTMAS ?

jwallace
jwallace

Well, Best Buy usually doesn't have pre-order programs anyway; if they're like Target they may sell a product a few days early, otherwise they'll just heavily promote it. For those who plan to purchase a Playstation 3 these retailers may be one of the few camping grounds left.

GrimBee
GrimBee

Glad im waiting a while for my ps3. at least then I will be in a lesser chance of getting scammed, or having to pay out of the butt TWICE as much as I already will be! hmph, all this because of the bluray diodes... But... arent the diodes already in bluray players on the market TODAY? Strange strange strange

FallenOneX
FallenOneX

My questionis: how does a complete order form get "leaked". IMHO, the system allowed too many preorders to take place. And instead of going through and cancelling orders after a certain #, they cancelled all of them. Just an opinion, but saying that the system wasn't intended to take preorders is a lie. The system didn't just make this up on its' own, somebody did it. UPDATE!! after reading more posts, this seems like Hot Coffee for Best Buy. Somebody designed the page, and forgot to take it off line.Still doesn't explain the fact that if the site wasn't supposed to be up, how everything on it worked just fine, including the debit from customers accounts....... And this is a "loss" to Sony because with all of the waivering faith in the company over the PS3, any more news about consumers not getting a system for any reason isn't good news.

JLCrogue
JLCrogue

[This message was deleted at the request of a moderator or administrator]

Elite_Jounin
Elite_Jounin

If you ask me I think this is a good thing, just camp out for what you want. No biggy!

anamnawshad
anamnawshad

Ouch! Sucks for teh Sony fans who have waited so long for this 'super computer'.......

Gmacrusher
Gmacrusher

Well there won't be any left sence people are getting one and the pre orders are over the top

wooooode
wooooode

This just means Ebay will be that much more expensive.

nappan
nappan

psgored21, well said. It may be lost on the fanboy "Wii60" or "PS3 rulez" crowd, but it's fantastic to hear someone who knows how business actually works. The reality is that all three of these consoles are poised for long term success (which is all that matters in that situation), and instead of people screaming about which they prefer, they should be glad that this generation is shaping up to be a truly competitive cycle. We're consumers after all, and it's from that perspective that a gamer should approach these issues... not as corporate cheerleaders.

psgored21
psgored21

small thing....about profit margins.... when companies put out a console, most of the time, they try to "future-proof" their systems and in doing so, expect a certain loss when generating their quarterly and yearly predictions (mainly because the parts are of greater cost then the selling price)...most of the ways that companies make profits in relevance to the system would be the peripherals and the licensing to make peripherals for that system...if you are going to go into what software developers do for a particular system in terms of profits, you dont really need to look further than how many dev kits did that software developer buy from that hardware company....these are the type of things that bite sony in the ass.....its been shown that after the year 2000, you dont need a particular mascot for a system to be sucessful but, it helps when your killer apps are first party titles....look how many people call the xbox the halo box or how many M$ haters they are that say that there are no good games for the xbox except halo....its that game right there that helps sure up those console losses....like mario started doing 20+ years ago..... and for the record when it comes to protection plans, CC > BBY when it comes to tech benches firedog = geek squad it doesnt matter and why do you need to bring your stuff to them anyway, if you can read and reply to messages that are up here then you probably have the ability to fix your own computer (in terms of what they can do for u)

psgored21
psgored21

small thing....about profit margins.... when companies put out a console, most of the time, they try to "future-proof" their systems and in doing so, expect a certain loss when generating their quarterly and yearly predictions (mainly because the parts are of greater cost then the selling price)...most of the ways that companies make profits in relevance to the system would be the peripherals and the licensing to make peripherals for that system...if you are going to go into what software developers do for a particular system in terms of profits, you dont really need to look further than how many dev kits did that software developer buy from that hardware company....these are the type of things that bite sony in the ass.....its been shown that after the year 2000, you dont need a particular mascot for a system to be sucessful but, it helps when your killer apps are first party titles....look how many people call the xbox the halo box or how many M$ haters they are that say that there are no good games for the xbox except halo....its that game right there that helps sure up those console losses....like mario started doing 20+ years ago..... and for the record when it comes to protection plans, CC > BBY when it comes to tech benches firedog = geek squad it doesnt matter and why do you need to bring your stuff to them anyway, if you can read and reply to messages that are up here then you probably have the ability to fix your own computer (in terms of what they can do for u)

Shinji0187
Shinji0187

"Autolycus, If you really worked at BBY, then you would know that the PRP and PSP are two different things." It's not surprising to see so many people that "worked at Best Buy" have such different understandings of the "policies." It's sad, but there's a lot of incompetence out there. I worked for a BBY in Indiana and was glad that during my time there over 90% of my coworkers knew their job and their product well. It's not like that anymore in a lot of locations. So, fyi over half of the stuff I've read from BBY (ex-)employees posting on this thread is flat out wrong.

DiscGuru101
DiscGuru101

Its looking like a Wii60 Christmas for most of the world.

nappan
nappan

It's my considered opinion that no reasoning person buys a game console at launch. For the people who do, I feel no sympathy at all. I waited about 8 months to snag a 360, once the red lights of death and overheating issues were addressed. I'll do the same with the PS3 and Wii. I would no more buy a console sight unseen at launch than I would a totally new model of car, or a house. Finally, to all the fanboys on all sides: console wars are for people who can't afford all three consoles. It sucks, but there it is. Have fun yapping at each other.

Murpheus007
Murpheus007

People, people... your lives will be so much calmer and stress free if you get it through your heads. You will not be getting a PS3 on launch day. What's the difference between getting it on Nov 17th, and Dec. 22nd? None, there is no difference. Except you might learn about a bug that cropped up, or there might be a few more games out. Oh, and those are good outcomes.

Cunder
Cunder

Understand this point, it wouldn't be right for pre-orders because certainly ppl gonna be camping to get the several consoles Best Buy or any store like them will have a lil more larger amount Gamestop and EB carry. It will certainly sell out without having to go thru online pre-orders.

chapin_23
chapin_23

I just knew it was to good to be true

shizwill03
shizwill03

....They knew it would be HELLISH, so they got out of the fire. Good for them. Bad for us gamers. BOO.

pred_dachande
pred_dachande

"Other than a hard to find console, who is buying all these games online anyway? Do some people really live so far away from civilization they can't just go to a store and trade cash for a game in a second instead of waiting days for your game? Are these just old people that are buying presents and would be overwelmed if they tried to pick the right game of the shelf themselves?" Honestly, the main reason for buying games online is because there's a much bigger selection. It can actually take less time and money to order something online and wait 3 days for it to be shipped than to drive all over one or two cities looking for a store with a specific, rare game. I know I'd much rather wait a couple days and pay like $1.50 Super Saver shipping than spend that much or more to drive to the nearest EB nearly 20 miles away round trip. "That's why I don't like the list of gaming sales figurers coming from 'BestBuy.com' The numbers have to be skewed by the fact that normal people don't buy the majority of their games online." Can't argue with that department.

booyakashah
booyakashah

I fail to see how this is a major loss to Sony. Best Buy is still going to sell out of units within a couple of hours of the release, they'll just have been sold through a different method than the other companies chose to use. They aren't taking preorders on the Wii, either. Does that somehow indicate Nintendo has failed in some way? And, Red Dog Rules, as far as I know they don't offer PRP on the XBox 360 or the PSP- at least they don't at my local store. PSP only.

ricsuave
ricsuave

alberto2045 the company said any gamer who managed to preorder a console would not be charged. What do they mean??? ___ they mean that any deposits made would be cancelled.

alberto2045
alberto2045

the company said any gamer who managed to preorder a console would not be charged. What do they mean???

ricsuave
ricsuave

LordAndrew Oh, right. Then we agree. ___________________________ PS3 and 360 fans agreeing???? The world is truly coming to an end!!!

Drkr_Zen
Drkr_Zen

Yeah, Best Buy is bad news.. and their replacement plans are terrible and never backed up, so I know what you're tlaking about on the customer end of things, Autolycus. Anyway, this just shows, yet another, reason not to shop Best Buy. Some are okay, of course, but not enough to make a difference, unfortunately. At least with Circuit City's plans, they replace the product with no questions asked.. you don't even need a receipt. Best Buy its, "Oh, I dunno.. we might have to send it off for repair.. which will do no good, but we won't give you a new replacement product!" Sorry, bad run in with a printer and Best Buy.. lol Then they ask about those $.99 plans to ensure your game.. as if you're going to run outside, tear it open and play frizbee with it.. idiots.

Red_Dog_Rules
Red_Dog_Rules

Autolycus, If you really worked at BBY, then you would know that the PRP and PSP are two different things. Anything purchased under the PRP is automatically a replacement as long as we can verify the defect, it will get swapped out NO questions. Anything that is PSP must be shipped out to service and be repaired, if they can't repair it, then they will replace it. I think the plans are fair, and they do well as long as they are sold properly up front. I am a Supervisor for store 869, and we DO NOT run things the way that you are stating them at all and just wanted to point out to you that. How long did you work for Best Buy, by the way? So ANY gaming console is under the PRP, and will be replaced as long as there is an issue that can be verified. I would recommend getting it, it's better than getting one from the manufacturer, all they will do is repair it and you won't see it for 2 months. At least with the BBY PRP, you can just go get a new one!

ricsuave
ricsuave

LordAndrew "Could have....but didn't. " That's not Sony's fault though. _________________________________ Read the post below yours. I agreed.

LordAndrew
LordAndrew

"Could have....but didn't. " That's not Sony's fault though.

ricsuave
ricsuave

Am amazed at the number of potholes this PS3 launch had hit, but really, is this really a big issue? Sony had nothing to do with it and everyone knew damn well that they weren't getting a launch console cause they were sold out anway.

agentkooper
agentkooper

ricsuave- Exactly why retailers carry a product that makes no profit. It's a loss leader that gets us in the door so we can by the high margin items.

Brucisidro92288
Brucisidro92288

Taking pre-orders with such a tiny amount of expected product would be ludicrous. Looks like some pencil pusher at BestBuy.com realized this fact too late and tried to make amends.

Autolycus
Autolycus

DO NOT buy the replacement plans. BBY will try to screw you out of the replacement. Trust me i worked for the tech bench, aka geek squad :roll eyes: and we were told to find a way around having to replace products(such as sending it out and getting it repair, with a turn around time of 2 months)...

ricsuave
ricsuave

LordAndrew Keep fanboy remarks to yourself. The same thing could have happened with the Wii or the Xbox 360 before it's release. _________________________________________________ Could have....but didn't.

LordAndrew
LordAndrew

Keep fanboy remarks to yourself. The same thing could have happened with the Wii or the Xbox 360 before it's release.

snarple_basic
snarple_basic

YEA denny40fakepant these companies product replacement plan is a total rip off, evertime i buy a game an get ask that i laugh at the guy and tell him to finish the order already. Its ridiculous that they try to get more money like that!!!

ricsuave
ricsuave

agentkooper Software and acc. are the money makers. Hardware is next to zero profit. __________________________________________________________ True, but how many people buy the system and not any games to go with it?

agentkooper
agentkooper

Stolen Vex, It is true that retail stores do make some money on consoles. In the case of the Xbox it was a grand total of $1.02. PS2 and Gamecube followed closely. I was a buyer for BB at the time of all three launches and I can tell you for certain that retailers didn't make more per unit than this. I can't speak factually about the new generation of systems because I don't work for BB any longer, but from all indications nothing has changed in the industry. Software and acc. are the money makers. Hardware is next to zero profit.

ricsuave
ricsuave

BIGboss600 Microsoft's xbox360 should just bow before superiority ____________________________________________________ If anything that would be the Wii, not the PS3. Sony arrogance is walking the path of the GameCube on this one.

aebsmwg
aebsmwg

Why do so many people keep saying that Best Buy never does pre-orders for consoles? Maybe they don't instore, but online they sure do. I pre-ordered my 360 from them last year. The pre-order wasn't far in advance, just a week or so in advance I think, but it was a pre-order. The site was hammered! Took forever to get the order through.

BIGboss600
BIGboss600

Willt ! im an idiot? like microsoft cant make that happen i question bestbuy's Integrity with this "mistake" . Microsoft's xbox360 should just bow before superiority

FrankieLA
FrankieLA

It costs between 10-20 dollars to manufacturer just one disk. When I mean manufacturer I am talking about the development cost, advertising, packaging, shipping, research and everything else that goes into the game. The publisher typically will make about $10.00 dollars a disk if the game sells and retailers take in between $10.00 to $15.00 dollars in profit. This isn't including markdowns, buyback programs (from publisher to retailer).etc. So before you start complaining about how publishers are ripping people off think about how much time and effort goes into one game, even if it isn't a hit.

Mr_Saturn26
Mr_Saturn26

if i was best buy id do the same thing, with so few Ps3s comming out to each store, i wouldent want perorders in my store, since it would be chaos.

StolenVex
StolenVex

sainraja & Anyone else with questions about retailer profit margins on systems: The information I gave[Although in a Paraphrased form] was relayed to our district, and therefore including myself, by my store's corporate office sometime last year when one of our district's stores had a Loss Prevention issue that related to systems. As for stores like Costco, they don't "buy in bulk" to get a discount [relating to systems, they do on other stuff yes.], they often sell their systems bundled in an external package [like they don't open the box, they actually put the system box + game + controller into another box or package] at a lower price because they are taking the hit on the software and controller knowing that the overall profit margin is still making them money. This translates into better customer appreciation via a higher value. Costco wins out because customer appreciation means repeat customers. Sometimes this all doesn't work out how it should, Its not a Market SET Retail Price, its a Market SUGGESTED Retail Price. I have seen retailers dip the price on handheld systems or even increase the price by a small margin, but when it comes to fair play most companies stick to the same numbers. Another thing about that is pretty simple, RETAIL companies that tell you they don't make profit on new hardware or software are either lying to you, or have spent a great deal of money with overhead or commission. [Obviously if a company is supposed to make a 25$ profit on an item, and they give an employee a 25$ commission on the sale of that item, they don't really make a profit.] Typically I go with the case that they're lying, but ya never know what a company does to spend that money. Now, it is true that manufacturers tend not to make a profit on systems, but that is an entirely different animal. Sony can take a loss on a PS3, but why would a retailer even WANT to sell them, if they didn't make money on them either, or god forbid, lost money? Considering the hastle with time and space management that systems present for us at my work for example, not even including shipping the systems to our store from the distribution center... I would imagine most retailers would be happy to let the manufacturers handle selling systems if they in fact made no $$$ on them. -SV PS- Feel free to ask if you have any questions, concerns, or are just still disbelieving.

denny40fakepant
denny40fakepant

Best Buy treated me like crap after I had waited about 15 hours outside their store to buy my Xbox 360. I really got tired of their product replacement plan after the 7th time they offered it. One guy told me that he was all pissed off that he had to get up at.... 6 am to go to work. The Geek Squad, man I love calling them that, was treating me like a moron because I trusted my system to work more than a few months. Well I am happy to report that my launch day xBox 360 is still in working order without a hint of error. Man I'm glad I didn't give Best Buy any more money.