Activision adressing Guitar Hero drum 'issues'

[UPDATE] Following early adopter outcry, publisher admits "isolated manufacturing issue" causing sensitivity problems with World Tour percussion; tuning kit on the way.

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Last year, MTV Games and Harmonix shook up the Guitar Hero-led rhythm genre with Rock Band, a game that added a microphone and drum kit to the guitar-centric proceedings. However, the launch wasn't without its fair share of problems, given that many new owners encountered a bevy of issues with their hardware, ranging from busted strum bars on the guitars to shoddy kick pedals on the drums.

It now appears as if Activision Blizzard is taking more cues from its rival than just a new instrument loadout. After the launch of Guitar Hero World Tour over the weekend, early adopters flocked to RedOctane's message boards to file their grievances about faulty equipment.

One of the more prevalent topics pertains to the new drum kit, which sports three drum pads, two cymbal inputs, and a kick pedal. According to many posters, the red drum pad and the yellow cymbal, both located on the left side of the peripheral, either fail to register hits after only a few uses or will activate only when the inputs are struck in a certain way. Another oft-posted issue claims that the drum pads are too sensitive, and in particular that striking one will often activate another. Reported problems do not appear to be limited to a single platform.

Several do-it-yourself adopters who opted to gut their drum kits returned reports that the peripheral manufacturers failed to properly secure the wires. A few of these posters offered moderately technical solutions (some with photos) to fix the problem. It should be noted that these fixes are far from definitive and may void Activision's hardware warranty.

Currently, Activision offers a 90-day limited hardware warranty, whereby it will "replace, free of charge, such hardware discovered to be defective within such period as long as the hardware is still being manufactured by Activision." The publisher's hardware warranty does not explicitly state that shipping charges will be covered, a fact that has caused a measure of outcry on RedOctane's forums.

[UPDATE] Last night, Activision released an official statement addressing complaints made by those having issues with the sensitivity of their drum kits.

"We have learned that certain drum controllers manufactured for Guitar Hero World Tour have sensitivity issues," reads the statement. "We believe that these controllers are limited to ones in the earlier manufacturing stages. While we believe that this was an isolated manufacturing issue, we are stepping our efforts to randomly test our drum controllers so customers can be assured they work properly. In the event any consumers do experience problems with their drum controllers associated with sensitivity issues, we are offering a drum tuning kit that will enable players to fully optimize their drums."

"Our goal would be to immediately address any hardware issues Guitar Hero World Tour players have with the game. Consumers should visit the Activision Publishing customer support Web site at www.activision.com/ support website or call 310-255-2050 in the U.S. where a customer care representative will assist them. Activision is fully committed to the highest quality manufacturing standards, and to satisfying every Guitar Hero World Tour fan so they can enjoy the best musical gaming experience ever created."

The publisher did not address what steps, if any, it would be taking to address wiring-related problems with the drum kit. Activision had not responded to GameSpot's follow-up inquiry as of press time.

Discussion

334 comments
nosferatusbutt
nosferatusbutt

Well i just hope that fix this prob before i pick mine up on the first of Dec. You would think to get it right before X-Mas.This is why gamers should wait until later to by big hardware for there systems. Even systems themselves. There is always some prob in the first release.

ReactorBird
ReactorBird

my orange cymbal just broke after i hit it like say 5 times. i was playing on medium, speed was minimal and it just snapped, now i have to send it back or give up the drums. Great job Activision

yunarce19
yunarce19

so not all the controllers are broken???

PhoenixVenom
PhoenixVenom

its really fun but my red drum broke yesterday and now i have to send it back and wait for a new one, this sucks cause i wanna play

HVPinc
HVPinc

I hope the kinks are out before christmas... The drums look so fun so i'd rather just buy the rock band discs and these drums...

tudyniuz
tudyniuz

it looks like good news:D

PSWII60user
PSWII60user

well, good news and bad news. good news: tuning kit is out bad new: you need an MIDI to USB connector that is not included with the game so you need to request to be sent one.

xbox360progamer
xbox360progamer

wow that kinda sucks because they suppose to test there stuff before they ship it out to us. is he saying that they dont test it out before they send it to us .. did he just tell on them ?lol

Muppetguy21
Muppetguy21

while they do test stuff it is impossible to do Qaulity control on the amount they are sending out. still not cool tho

bgres077
bgres077

Don't they test this stuff before it's released anymore?

henry4th
henry4th

xbox4life76, wouldn't you say the same to xbox360 then?

Autolycus
Autolycus

Warghost2k - use some wd40 and stop complaining. Thats a simple issue. If you are trying ot make a point that even the quality of the guitar sucks, then phrase it better something like "I question the quality of all the products. My guitars squeaks after hardly using it."

Warghost2k
Warghost2k

Even the guitar is a problem. My strum bar squeaks very loud, and the whammy bar squeaks also. Both of these things started happening within 2-3 hours of getting the game. It's very distracting when you're in the middle of a tricky part of a song and you can hear squeaking. How can they not know about these problems before they ship these crappy parts out?!?

Autolycus
Autolycus

You are on a very fine line Activision. These customer paid 190 dollars for your software AND HARDWARE. It's you job to cover it under warranty. For anyone having issues, I would return it back to the STORE. BUT HAVE YOUR RECEIPT

xbox4life76
xbox4life76

Hate these companies who rush our their products with known bugs and collect their money and then deal with the problems after the fact...drives me crazy.

doctorwang12
doctorwang12

im just glad i dont have the money 4 it yet...but i prolly will get the money 4 it next week

Dismanled
Dismanled

Yes you can use the rock band 1 instruments, thats what im using

nklslinde21
nklslinde21

yea, can we play RB1 with GHWT drums?

pauduro24
pauduro24

can you play RB with the GHWT instruments?

gandalf_storm
gandalf_storm

not good is it, what I wanna know for definite is, does the game work with the rock band instruments ?

Exodist
Exodist

All new instruments seem to be faulty at first. Hey, at least they're going to address the issue.

ahyumifan
ahyumifan

I don't think it's certain... MOST OF is correct word.

ChampMLG
ChampMLG

@megaman65 haha they is stoopid.

Megaman65
Megaman65

they spelt adressing wrongs....its addressing...sorry.

Kowpow
Kowpow

Meh, this is what happens when a company that has made games with discs, and not giant, expensive hunks of plastic.

Gamerkat
Gamerkat

Thats pathetic. seriously, they should test 100 units of stuff out before they go and have people spend $200 on cheap plastic.

RandyAU93
RandyAU93

Beta testing really doesn't solve manufacturing issues, when companies bid out work to the cheapest factories. Kudos to Activision and Red Octane for standing behind their products and working to help gamers out. So far, no issues with my set.

feliscele
feliscele

Tom misspelled "addressing" in the headline...

lol-patrol
lol-patrol

surely these problems should have been sorted out in the Beta testing...

mikewalsh69
mikewalsh69

at least they are admitting to the problem

Land-0-Funk
Land-0-Funk

Meh..with the sound dampeners I put on the RB kit it fails to register sometimes. You get used to it.

tonydannie
tonydannie

In essensence GHWT is still a guitar game ..you just have more intruments to play with. That is just my opinion I guess

megamanx121
megamanx121

Looks like I don't have a problem with my Wii drum kit...:D On another note, anyone wanna make a band with me? I play Expert guitar, and I'm on the Wii :D PM Me!

tonydannie
tonydannie

To mosesdg2001 Thanks to some updates you can now play Rock Band Using The Guitar Hero 3 Guitar...Bothe Rock Band and Rock Band 2 on the PS3. oh and Vice versa..also you can use the Rock Band Drums as well.

VolcanoMan001
VolcanoMan001

I just picked up GH:WT today and have been playing it quite a bit. I don't seem to have any issues with the drums so maybe it is a small scale problem with a certain lot of drum kits. I will say this though, being an owner of both RB and GH:WT, the quality of the hardware in GH:WT is phenomenal by comparison.

blacksparrow15
blacksparrow15

I said the exact same thing, when I heard Guitar Hero was adding drums,but the only reason I didn't get it is because I didn't like setlist, I thought Rock band's was better. Anyway, I didn't have a problem with my Rock Band drum set, it's been working fine and I stepped on it by mistake while getting out of bed, the only problem was my drum stick broke during the big rock out.

ctg867
ctg867

They addressed it better then Harmonix, they have the 90-day warranty and some do it yourself tuner, and the drums are a hell of a lot better product when you get past the problem. It sucks ass that this is happening, but the outcome was far preferable to what happened with the RB1 drums. As long as they problem is eventually fixed, it's a better outcome then what happened with RB1 because they never, ever fixed the problem and has been selling broken sets since the game released.

HVPinc
HVPinc

This oddly enough puts my fears to rest.

mjax211
mjax211

Dumb. That's what you get for putting drums in guitar hero. Its not called 'rockbandhero' for a reason. Cheaters.

PalatialRegalia
PalatialRegalia

look at the companies that make both, i mean the BIG company.. Harmonix, yeah made both rackband and guitar hero.

nklslinde21
nklslinde21

i wonder if ps2 drums are getting all fixed up before it's release

mosesdg2001
mosesdg2001

if you have xbox 360 than your guitar hero guitar will work with rock band.

mosesdg2001
mosesdg2001

Wow!! People!!! seriously the people who is making rock band are the people who made guitar hero so, neither rock band nor guitar hero made one another, and another thing there were other games out way before both were even thought of so shut up and play the game you have and stop hating on the other.

hassy94
hassy94

Rokman and lights he said that guitar hero made rockband, not the other way round.

rokman83
rokman83

wow mike you are pretty dumb, lightz is right

okassar
okassar

How predictable?Man,I'm still mad about Harmonix ending my warranty,these drums just cannot last 2 months if you play expert...ppphhht.