90% of PSN users have returned - Sony CEO

Company focusing on PlayStation Network services following hacks; shares down 30 percent so far this year.

The past few months has been tough on Sony, thanks to the PlayStation Network service going down in April and a hacker attack that saw more than 100 million accounts compromised. Sony Corporation CEO Howard Stringer recently told shareholders during the company's recent annual shareholder's meeting in Japan that about 90 percent of PlayStation Network users have returned following the restoration of the system. According to the rest of the report from BusinessWeek, Stringer said that the trust toward the brand is rising.

Sir Howard Stringer said the majority of PSN users have returned post-hack attacks.

Stringer also said that Sony will strengthen network security and seek to regain customer trust even after the hacker incident in April. Regardless, Sony Corporation reported a third consecutive annual loss for the 12 months ended on March 31, with the company's shares declining by 30 percent this year. In addition, the PSN intrusion may cost the company ¥14 billion ($173 million) this fiscal year.

According to another report on Impress Watch, when suggested by a shareholder during the meeting that the hacker attacks were a response to comments made from Sony's management, both Stringer and executive vice president Kaz Hirai said that the company was targeted because they took many measures to protect their games-related intellectual property.

Sony's 94th annual shareholder's meeting was attended more than 8,000 shareholders and was held today in Tokyo, Japan.

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116 comments
Doddie
Doddie

I like PS3 (bloated). Ilike playing single - don't like multiplayer. Have downloaded a few games but prefer to buy the games on CD/DVD

alfaresalasmar
alfaresalasmar

we need 2 websites 1 for gaming and 1 for gaming politics...

DukeOfCalenders
DukeOfCalenders

I have a PS and an Xbox, a network outage isn't enough to deter me. Now if my PS3 blinked red at me and Sony refused to fix it even though it was their faulty hardware that caused the problem, then I would lose faith. Not unlike when that happened with my Xbox. And then again with my second one.

PlusFour
PlusFour

Microsoft has the other 10% locked up somewhere. =P

Neophyte555
Neophyte555

@nissanmaxima we wouldnt be reading this article if we didnt care.

OldKye
OldKye

@endgamez haha i love sarcasm but I've always said your not wealthy if you have a lot of money your wealthy if you can lose billions and not have it impact you(BP anyone?)

endgamez
endgamez

100 million accounts compromised, with 10% (10 million) users gone for good...plus a 30% drop in share value... No big deal...sure.

WickerM
WickerM

I never left. :) - Proud owner of a Fatty PS3.

soulless4now
soulless4now

I need to become part of that percentage and get my free games too.

GhostHero333
GhostHero333

The other 10% grew a brain and got an Xbox 360.

monson21502
monson21502

those numbers are really bloated... i bet there isnt a single ps3 in the country with less then 3 accounts on it.

Dedaxys
Dedaxys

@all the people who seem to hate Sony IT WASN'T THAT BAD. More correctly, it could have been worse. Although they did confirm that user info was stolen, it is important to note that there were no reported incidents of credit card fraud as a direct result of that information theft. Also, Sony could have easily dumped support for the PSN network as soon as it went down. However, they didn't, and ended up sacrificing potential 8 or 9 figure financial losses this year. Once again, just don't put important personal info on PSN, and you will never have to worry about this sort of thing happening.

R_evolution_Jay
R_evolution_Jay

I would not trust them again, yet they call people forgetting about the hack them trusting them more?... pfft

MrHatnClogs
MrHatnClogs

I'm really happy for the free games and free trial of premium content. But what I don't get is the point of recieving a free garage to a mansion on PS Home when you can't even enter your own mansion! I also can't believe it costs $14 for each piece of the mansion!

blackace
blackace

Well I never left and I always had XBox Live and Nintendo's online service as well. I don't use PSN that much, but I did use it to get all those FREE games. lol!! I still need to get PS+ and get the Uncharted 3 beta. 10% is a lot to lose. Didn't Sony have about 70 million PSN accounts? That's 7 million users who either went with the competition or just didn't return.

monson21502
monson21502

sony is lucky that nintendo used friend codes or else it would be in last place in online gaming too instead of being in last place in sales..

Flint247
Flint247

I hope PSN doesn't get hacked again. And I hope other companies take note of these events.

damo320
damo320

Here's hoping PSN doesn't get hacked again - for the sake of Sony and all the users who have returned in the belief the network and their details are now secure.

mtait01
mtait01

i dont know anyone who changed console... maybe those 10% are PSN accounts that are no longer in use? Sony handled the situation well with the welcome back package and with the apologies

Sendmn23
Sendmn23

I refuse to use psn until cross game chat shows up.. until then I'm not logging on... and as far as the welcome back package deal was... I already own all those games so whats the point?

HaloPimp978
HaloPimp978

I wonder how many people came back just for the Welcome Back stuff.

elancion
elancion

[This message was deleted at the request of a moderator or administrator]

dRuGGeRnaUt
dRuGGeRnaUt

@article: I did stop using my PSN, I have a PSP and now keep the Wifi switch permanently set to "off". Not because I couldn't play my games online, or buy games/updates off of PSN. Because for awhile I won't trust the network. They have become a popular target, and will likely suffer another attack or two. I removed my Credit info from my PSN account. I did the same with my xbox live account(which was a pain in the butt; long phone call), as well as iTunes. I use pre-paid cards exclusively. I didn't just do this because of the recent issues, this was just the final straw, it's just not worth the risk when pre-paid cards are available(across the street for me). So no I don't hate sony, but no i wont be using my online features/account for a long time. I will however keep playing single player :)

Spacerac
Spacerac

Quite a few have 3 months last on in my friends list. Except one because his ps3 ylod'd before the breach.

CaptainHerlock
CaptainHerlock

How do they "deserve to be punish" when there's no law on the books mandating how information should be secured? Don't tell me, let me guess; an "outraged gamer" is going to hire a lawyer and sue? That's the typical "solution" to gamers every problem. Lawyers get rich, gamers get a token settlement, and the costs get passed to, you guessed it, the CONSUMERS. In case you haven't noticed, there's the belief that "regulation is bad". And this is the one area of the law that hasn't caught up to technology. But I'm sure all of the "outraged gamers" have already contacted their Representatives and Senators, and have asked them what they're doing about this. That is if gamers actually know who their Representatives and Senators are.

dRuGGeRnaUt
dRuGGeRnaUt

To everyone saying "getting hacked isnt sony's fault". This is technically true, many companies can and do get hacked repeatedly. What made this incident different was the fact that sony was made aware of glaring holes in security, and chose not to fix it. And then to top it off, the private data was un-encrypted. so yes i agree, people targeting and hacking sony isnt their fault. Sony's fault lies on waiting too long to tell people they had been hacked; not updating their security even when it was pointed out; and not encrypting our data, something even the most basic websites do, but for one reason or not, sony chose not to. Please do not act like sony did nothing wrong in this situation, if you bank had just not "updated software" or "did not encrypt" your personal info, you would be mad with your bank... why does the fact that they are a electronics/gaming company make it any different. they are liable, just like we are when we don't abide by the rules. all the sony hate is out of controll i agree, but be honest, sony does deserve to get into trouble over this, any company failing to encrypt/protect private data deserves to be punished. A game company should not be exempt because we like the games they make.

parrot_of_adun
parrot_of_adun

10% actually seems like an unfortunately large percentage. I mean, that's 7,700,000 people that left PSN. Granted there are another 69,300,000... But still, big number.

CaptainHerlock
CaptainHerlock

I'm sure GameSpot is extremely saddened by this.

nissanmaxima
nissanmaxima

how is this news worthy? who cares what % stayed with PS3 & PSN.

-SenJu-
-SenJu-

I am a Sony fan ever since the first Playstation console was released and this matter is a challenge that Sony surpassed. As always they will provide people with the best entertainment they can give and of course better security. Like what most people say, this is not Sony's fault.

r4v1rsm
r4v1rsm

I'm going to buy a PlayStation 3 next week. Why, you ask? Because I don't care who's leaving the console and all the commotion over this, because the PlayStation is a solid console and lots of companies had rubbish security, don't know why people are like oh Sony you crap, several other companies got hacked, and who knows, Microsoft may have got off lucky, maybe the hackers were Microsoft fan-boys, not going to touch their precious company their follow, overall Sony is still strong no matter what. (All you Microsoft fanboys can thumb me down on this, but the difference is I'm going to buy a PlayStation 3 and your just thumbing me down).

torbjorno
torbjorno

Sony Corporation is down, but the entertainment division is making a profit. A bit misleading in a PS3 related article?

shnapoodle
shnapoodle

[This message was deleted at the request of the original poster]

keybladegamer
keybladegamer

In all honesty, I recently bought a ps3 and signed up for a PSN account. I don't think it was sony's fault they were hacked, and thus they can't be blamed for being hacked.

tonyleo01
tonyleo01

I mean... it's still free, right?

shnapoodle
shnapoodle

I don't get it, the outage wasn't really that bad as I never play online games to begin with. It wasn't like I really lost anything..... Online games honestly aren't that amazing. It's a fake social life, just get a real one.... 10% of Sony users didn't have lives....

holtrocks
holtrocks

Its Sony not like they are gonna go out of business lol hopefully this does not happen ever again.

Double_Wide
Double_Wide

[This message was deleted at the request of a moderator or administrator]

KaBo0m
KaBo0m

Ugh, it has NOTHING to do with the PSN. It's simply because Dark Souls is a multiplatform title so people have ditched the PS3 for the superior console now that the series is no longer exclusive

lilrobda1
lilrobda1

That just goes to show that the 10% that left can't live without games, so they moved to 360.

Jurassic85
Jurassic85

No wonder there have been more terrible players on XBL lately, they all left Sony and decided to ruin our gaming experience. Although it is funny when they are on the other team. :)

linardi
linardi

Just looking at the comments, game politics is rough. lol

decoy1978
decoy1978

Honestly, if this were to happen to 360 or Wii, people WILL ALWAYS come back. It could have been worse, but it wasn't. I personally cancelled my card and got a new one. It was a hassle, but not that much. And there is nothing the user could have done to protect themself. It IS what it IS. Sony for whatever reason, had their systems compromised and at the end of the day... any DEDICATED hacker can get in. But does that mean we'll quit using the PS3 forever. The past few days PROVED that its not just SONY, but other companies are getting LULZ'd. Does that mean that I'll never play another EA, Bethesda, Nintendo? Just move on people.... the ones who want Sony to fail are the nob fanboys who just don't understand that all of us are in the same boat whether 360, Nintendo, or Sony users.

TheTHCGamer
TheTHCGamer

[This message was deleted at the request of a moderator or administrator]

TheTHCGamer
TheTHCGamer

For one single player games these days are all short with nice graphics for the most part. Since online play has been a integeral part of gaming single players games with the exception of a few (like elder scrolls oblivion) dont compare to past single player games so your just settling really. Anyway point is sony really shouldve been on the ball getting back PSN restoration sooner then it took and you can make all the excuses you want however with all the money sony has full resortation shouldnt have taken as long as it did. The other arguement people bring up is well microsoft live went down but tecnically it had flu like symptoms. I would know because i had LIVE when this happened and it was probably down for a total of two days and experienced flu like symptoms for two weeks. Some of the articles stating it was down for two weeks were wrong but the ones stating it had flu like symptoms were right on. Next time this happens i hope sony doesnt take as long to fix whatever issues arise. I hate to say this but i know for a fact microsoft wouldnt have taken as long to get LIVE up and running.

TheTHCGamer
TheTHCGamer

We all know it has to be more than a 10% user loss because corporations/businesses always down play things its called damage control. Im not saying every PSN user that hasnt returned now owns a 360 (even though we all know some have bought 360's due to the overly long outage.) but some people got use to not having PSN anymore so they never came back. Where sony screwed up was they took far to long restoring full PSN functionality. To fanboys that only own a PS3 of course the wait wasnt long but thats because they have to justify it because its the one console they own. Online play and online features in general are a large part of gaming these days so having PSN down as long as it was a major mistake on sonys part. Just like the rrod still has a lasting effect on how people feel about microsofts 360 the PS3 outage will have the same effect for SONY. Games in general this gen are centered around online play and having PSN down that long meant you were stuck with an blue ray player. Of course there are some that said (fanboys i mentioned earlier justifying there purchase) illl just play a single player game. Now that online play has arrived not all of us want to go back to the single player days.

BattyOnBench
BattyOnBench

Those 10% of accounts are mostly inactive accounts. Sony doesn't let you delete an account so people just forget about them. I had 4 accounts but now I have 3 (Main, Japan, Europe).