A lack of better graphics shouldn't turn you away from this game. Try it free!!
There are three factions to choose from, two of which appose each other. There is PVP (Player vs player) content to keep you occupied as well. The character customizability is a bit lacking in the original game, but the looks of the different armor make up for it in the long run.
One of the biggest complaints I have heard of from more recent players is the point allocation system. You receive points as you level up and you can put them into different skills to improve them. However, you don't receive enough to max every skill and it's not always obvious what to put them into in order to receive the greatest benefit.
The bugs that plagued it's launch are gone, and it has the best and fastest customer support of any MMORPG that I have played.
I would reccomend this game for anyone that is looking for a new MMORPG to try, in particular those that are looking for something other than a Fantasy setting.